Quasai and Tom were amazing especially the Trevor in finance, all 3 of them were so thorough with everything especially Qusai going through everything making sure i understood what he was explaining t... Zobacz więcej
Lokalizacja
Zmień lokalizacjęBig Motoring World, Whiffler Road 73, NR3 2AW Norwich, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I recently brought a 2023 ford Kuga which was the first car i have brought in over 8 years. Both Holly and Nelson in Norwich were polite, knowledgable and happy to answer any questions i had regardin... Zobacz więcej
Reakcja na opinię
Disappointed. Car wasn’t in condition I’d expected on seeing it in person and part of dash/centre console was broken. Ending up costing me money as had already added car to my insurance as had hoped t... Zobacz więcej
Great service, I picked up my Mokka Electric car today. There was no waiting around. Very friendly staff. Nelson was very helpful in making sure my car was charged before I took it away and made the p... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Dane kontaktowe
Big Motoring World, Whiffler Road 73, NR3 2AW, Norwich, England, Zjednoczone Królestwo
- 01634 248638
3,9
Dobra
731 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Unfit for sale
We had arranged to have a car delivered (£129) to Norwich branch. We arrived on time and had to wait more than half an hour before someone came to see us. The person who worked with us was excellent and this poor review in no way reflects on her.
The car was a mess and should not have been put up for sale by Big MW. There were many deep dents and scratches inside two of the doors. There were scratches on most of the body panels. One of the rear seats was faulty and unsafe. A protective flap in boot area kept falling down. In the driver footwell the hard plastic matting was torn badly. I could go on. The price of the car was in the middle range for this model despite manager saying it was priced for its condition.
Because of the state of the car we were told the transfer cost would be refunded. It hasn’t been.
We expected much more from BMW. Disappointing.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Big Motoring World - Norwich
Hi David,
Thank you for taking the time to share your experience. We are very sorry that the vehicle was not presented to the standard you expected, particularly given the condition you describe. We completely understand your disappointment, especially after making arrangements to have the car transferred to our Norwich branch and paying the £129 transfer fee.
We are pleased to hear that the member of our team who assisted you provided excellent service, and we will make sure your comments are passed on to her.
The concerns you have raised regarding the condition of the vehicle, including the damage to the doors and bodywork, the faulty rear seat, boot flap and damaged floor matting, are clearly not what we would want a customer to experience. We take feedback of this nature seriously and will review how the vehicle was assessed and presented for sale.
We are also concerned to hear that you were advised the £129 transfer cost would be refunded, but that this has not yet happened. We apologise for the inconvenience caused and would like to look into this for you.
Please contact our After Sales team directly with your details so that we can investigate the refund and address the other points you have raised. We appreciate you bringing this to our attention and are sorry that your experience fell short of the standard you expected from BMW.
Kindest Regards,
Big Motoring World
Unscrupulous Salesman
Yet to collect the car but a word about the ridiculous high pressure attempt to sell a warranty, paint and fabric upgrades.
Refuse to participate in their scripted sales techniques. They cut our trade in offer in half but added it back on again if we bought the paint upgrade for £1 a month. Presumably so they could claim commission. It's all very unprofessional and potentially illegal.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Big Motoring World - Norwich
Hi Kevin,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience during the purchase process has left you with this impression.
Our optional products, such as extended warranties and vehicle protection packages, are intended to provide customers with additional choice and are never a requirement when purchasing a vehicle. We certainly do not want any customer to feel under pressure, and we're disappointed to hear that's how your experience felt.
Trade-in valuations and promotional offers are assessed independently and can vary depending on a number of factors. However, we take any concerns about how these were communicated very seriously.
Thank you again for your feedback, as it helps us improve the experience we provide to our customers.
Kindest Regards,
Big Motoring World
Buying a car at the Big Motoring World
Amazing customer service provided by Fanel, Tom and the rest of the team. So informative and answered any questions in great detail. Hand over was super speedy and again very informative from Tom. Over all a fantastic experience, thank you all so much!!!
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Big Motoring World - Norwich
Hi Bradley,
Thank you for your amazing 5-star review!
I will pass on your lovely feedback to the team.
Kindest Regards,
Big Motoring World
Absolute scam of a company once they…
Absolute scam of a company once they get your money they are no longer interested faults less than 24 hours after purchasing car. They hang up the phone on you and refuse to deal with complaints or even help with issues. DO NOT GO HERE. SCUM
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Big Motoring World - Norwich
Hi Alex,
Thank you for your review. We are truly sorry to hear about your extremely negative experience and the issues you've encountered with your vehicle so soon after purchase. We understand your frustration and disappointment. Please provide us with further details, including your vehicle registration, so we can investigate this matter thoroughly.
Kindest Regards,
Big Motoring World
Ford Puma
Hi,
I was very please in the way I was treated from start to finish at Big Motoring World.
Albie was a very experienced sales person providing lots of knowledge of the cars I was interested in, without any pressure for a sale (which would have caused me to walk out). He has a great personality and my wife and I felt very relaxed in his company and felt we could trust him.
Nelson was very polite and efficient. He explained every stage of the purchase, the sale of my old car and arranged the purchase of my new car tax.
29 lipca 2026
Opinia niezależna
Odpowiedź od Big Motoring World - Norwich
Hi Colin,
Thank you for your fantastic 5-star review!
We are so pleased to hear that you had such a positive experience from start to finish. It's wonderful to know that our team provided you with excellent service.
Kindest Regards,
Big Motoring World
Stay away from this dreadful company
3 Sep - one month on.
This is a cowboy operation…
Maximising their commission in any way they can;
Riding roughshod over consumers in any way they can;
Flouting the law in any way they can…
or it certainly seems that way to me over the last 5 weeks.
If, like me, you have post-sales issues and have been subjected to the evasion, incompetence and game-playing of this organisation (my abysmal experience is with the Norwich branch) - I would urge you to report to Trading Standards. To do this you need to go through Citizens Advice.
My complaint - 5 weeks on - and I am still after a refund for an extended warranty sold to me under duress - which I did not want and repeatedly said I did not want. Note however - they have actually refunded me part of the garage bill for faults on the car - but only after a serious battle in which I cited again and again known faults with the car at point of sale and false paperwork - clear misselling and breaches of Consumer Law.
However, Big Motoring World has, from the start, ignored my refund request for the extended warranty, and only acknowledged I even made the request when I forwarded them their warranty partner’s - Assurant - terms and conditions. This document clearly cites that a 14-day cooling off period applies under the Consumer Contracts Law 2015. I made the refund request in writing by email on the Monday morning after buying the car on Friday afternoon!
Now my complaint is with a mediator - but only because I have emailed all their partner organisations to complain. The mediator service is for members of the RAC Dealer Network. We’ll see how that pans out… Especially seeing as the RAC benefits from Big Motoring World selling extended warranties - by providing the breakdown coverage component.
Trading Standards - where are you?! What is the point of Consumer Law when it is not being upheld?
3 Aug
Bought a car Friday pm. They had to jumpstart it on their forecourt as battery dead. Said ‘normal’ as car been sat for a while. Engine malfunction warning appeared as soon as drove off. In garage Sat morning booking it in for inspection.
Battery completely shot. Front tyre treads also way below paperwork given by Big Motoring World.
Paid extra for 12 month warranty.
Warranty company informed me 12v batteries and tyres not covered by warranty.
Called Big Motoring World. Given different numbers to call and no one able to help apparently - not their department.
Stay away from this company. 200 point check a joke. Warranty not worth paper written on.
31 lipca 2026
Opinia niezależna
Odpowiedź od Big Motoring World - Norwich
HI Jenny,
Thank you for taking the time to leave your review. We're sorry to hear that you've experienced issues so soon after collecting your vehicle, and we appreciate how frustrating this must have been.
We're disappointed to learn of your concerns regarding the battery, the engine warning light, and the condition of the tyres, particularly given your expectations following our pre-sale inspection. We're also sorry to hear that you were left feeling unsupported when trying to raise these issues and that the warranty coverage was not what you expected.
Providing clear communication and a positive aftersales experience is important to us, and we're sorry that this was not reflected in your experience.
We'd like the opportunity to look into the concerns you've raised. If you haven't already done so, please contact our After Sales team with your vehicle registration and purchase details so we can review the matter and work towards a resolution.
Thank you again for bringing this to our attention. Your feedback is valuable and will be shared with the relevant teams as part of our ongoing efforts to improve our service.
Kindest Regards,
Big Motoring World
Conflicting Experience
Went on Saturday for a test drive and was assigned to Chris. He was friendly, helpful and not at all pushy, making it a really positive experience. I would highly recommend requesting him as your sales advisor if you visit. Chris alone would have received 5 stars.
We came back on Sunday to purchase a car after reserving one online, but unfortunately the experience was the complete opposite. The salesperson we were assigned to was fine, but when we explained that we couldn’t afford the added extras and extended warranty, his manager came over and was extremely blunt, rude and pushy. We had already arranged our own bank loan and had a fixed budget for the car. Despite us explaining this several times, he kept insisting that because we had a good credit rating we could simply borrow more to cover the extras. He was trying to persuade us to spend around £2000 more than we had budgeted, which felt completely inappropriate and made us very uncomfortable. Eventually, we managed to get him to back off so we could simply pay for the car.
By that point we just wanted to get home, so we declined the valet. However, once we got the car home, we regretted that decision as it was absolutely filthy inside and smelled strongly of dogs. It also only came with one key, no parcel shelf, no floor mats and had no spare tyre.
Had our experience ended after Saturday’s test drive, this would have been a 5-star review. Unfortunately, the way we were treated during the purchase the following day means I’ve only been able to give 2 stars.
To add to our disappointment, on the drive home the car displayed a persistent “Camera/radar: no visibility” warning, and around 10 minutes into a journey the following day, the tyre pressure warning also appeared. A car sold as having passed a 200-point inspection should not be displaying multiple warning messages. This has left us with very little confidence that the pre-sale inspection was carried out to the standard advertised.
2 sierpnia 2026
Opinia niezależna
Odpowiedź od Big Motoring World - Norwich
Hi BH,
Thank you for taking the time to leave such a detailed review and for sharing both the positive and negative aspects of your experience.
We're pleased to hear that Chris made such a positive impression during your test drive. It's great to know he provided the friendly, helpful, and pressure-free service we strive to deliver, and we'll be sure to pass your kind comments on to him.
We're very sorry, however, that your experience when returning to purchase the vehicle fell so far short of your expectations. We never want any customer to feel pressured or uncomfortable, particularly when discussing finance or optional products. We appreciate you bringing this to our attention, as this is not the level of service we aim to provide.
We're also disappointed to hear about the condition of the vehicle on collection and the issues you've experienced since taking it home, including the warning messages and your concerns regarding the pre-sale inspection. We understand how frustrating this must be, especially after being assured the vehicle had undergone our advertised checks.
We'd like the opportunity to investigate both your experience in the showroom and the concerns you've raised about the vehicle so we can work towards putting things right. Please contact our After Sales team at your earliest convenience, quoting your registration number or vehicle details, so we can look into this as quickly as possible.
Thank you again for your feedback. While we're pleased we were able to help you find the right car, we're genuinely sorry that your overall experience did not reflect the standards we expect, and we hope to have the opportunity to restore your confidence.
Kindest Regards,
Big Motoring World
Bring in a cafeteria
It was nice to have the sales person not pressuring me to buy vehicles I did not want, and to seem to offer good valid advice that I may not have thought of at that point in time.
The small changes I personally would like to be different would be, to be offered the opportunity to put in personal information like wages and other incomes in a private space alone, I’d informed my sales person that I wanted privacy and asked my guest to give me a few moments privacy, only to have someone come over and say out loud the figures anyway, which left me feeling that my personal information was breached,
I did not appreciate that at all.
Aside from that, the sales person was pleasant and the car is lovely to drive.
I was not expecting to be on-site for several hours, I needed to eat, it would be good practice if there was an on-site cafeteria for those who bring guests, your customers might have felt it a more comfortable experience to think things through over a small bite to eat and restful place.
28 lipca 2026
Odpowiedź od Big Motoring World - Norwich
Hi Joanne,
Thank you for taking the time to share such detailed feedback.
We're delighted to hear that you felt supported throughout your visit and that our salesperson provided helpful advice without any pressure. It's also wonderful to know you're enjoying your new car.
We're very sorry to hear about your experience regarding the discussion of your personal financial information. We understand how important privacy is, and it's disappointing to learn that we did not meet your expectations after you had specifically requested a private moment. Your feedback has been shared with our team as a reminder of the importance of handling sensitive information with the utmost discretion.
We also appreciate your comments about the length of your visit and the lack of on-site refreshments. We understand that purchasing a vehicle can take several hours, and your suggestion of having a café or a more comfortable space for customers and their guests is a valuable one. We'll be sure to pass this feedback on for consideration.
Thank you again for your honest review. We truly value your feedback as it helps us improve the experience we provide to all of our customers. We wish you many happy and safe miles in your new vehicle.
Kindest Regards,
Big Motoring World
Absolutely DISGUSTING company!!!!!
Absolutely DISGUSTING company!!!!!
Had a car for 5 months, it’s had endless issues!! I got extended warranty!!! no one will help me I am 35 weeks pregnant broke down in tears over the phone and no one will help!!!!!! I have a car that I can’t get to a garage because it will not start unless I have to pay out of my own pocket to get it there when I have warranty!!!! no one in aftersales will answer no one in sales will help!!! Every manager is “busy” or “not in the office”!!!
I was also mis sold this car what God awful company is this!!!!! To top it off when I broke down I was left for 5 HOURS ON MY OWN heavily pregnant waiting for RAC to which I have cover for through this horrible company!!!!
This company is awful they deserve no stars!!!!!!
they have stressed me out so much I am now having to go to hospital and my GP because of the stress they have caused me and my unborn child!!!!!
27 lipca 2026
Opinia niezależna
Odpowiedź od Big Motoring World - Norwich
Hi Millie,
Thank you for taking the time to share your experience. We are truly sorry to read your review and to hear about the distress this situation has caused you, particularly during such a late stage of your pregnancy.
We understand how upsetting and frustrating it must have been to experience ongoing issues with your vehicle, difficulties contacting our team, and the breakdown you have described. This is not the level of service we aim to provide, and we're sorry that you feel let down.
We take your concerns very seriously and would like the opportunity to investigate what has happened, including the support you have received regarding your warranty, your interactions with our teams, and the assistance provided following your breakdown.
Please contact our After Sales team at your earliest convenience with your name, vehicle registration, and the best way to reach you, or send us a private message if that's easier. We will ensure your case is reviewed as a priority and that a member of the team contacts you directly.
We sincerely hope you are receiving the support you need, and we wish you and your family all the very best.
Kindest Regards,
Big Motoring World
Odpowiedź od Big Motoring World - Norwich
Hi Peter,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Chris who was the sales man who looked…
Chris who was the sales man who looked after me was so great he listened to everything I wanted and got me the best deal possible would definitely use them again, absolutely love my new car,
24 lipca 2026
Odpowiedź od Big Motoring World - Norwich
Hi Jodie,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Chris and the team at Norwich!
Kindest Regards,
Big Motoring World
Today quick and easy thanks to Nelson…
Today quick and easy thanks to Nelson who was professional and helpful
23 lipca 2026
Odpowiedź od Big Motoring World - Norwich
Hi Rod,
Thank you for your review!
I will pass along your lovely feedback to Nelson and the team!
Kindest Regards,
Big Motoring World
From start to finish we were looked…
From start to finish we were looked after. Can't fault anything. We'll done.
21 lipca 2026
Odpowiedź od Big Motoring World - Norwich
Hi Pauline,
Thank you for your 5-star review!
I hope you enjoy your new purchase!
Kindest Regards,
Big Motoring World
Windscreen washers not working
Windscreen washers not working, bird droppings left on the bonnet and have etched into the clear coat, no fuel in car on collection day, no spare tyre, or run flat tyres fitted to car, engine bay not cleaned, very dirty
16 lipca 2026
Odpowiedź od Big Motoring World - Norwich
Hi Lee,
Thank you for taking the time to leave a review. I'm truly sorry to hear that your experience with us was so disappointing and that several issues were present with your vehicle upon collection.
This is certainly not the standard we aim for. I understand your frustration regarding the windscreen washers, the bird droppings, the fuel level, the absence of a spare tyre, and the cleanliness of the engine bay.
Please be assured that your feedback is important to us, and I will be passing these comments on to the relevant teams for review and to ensure improvements are made.
Kindest Regards,
Big Motoring World
I have already left a lengthy review…
I have already left a lengthy review but have just been informed we have been lied to AGAIN. We have never brought a car from a dealership so we took their word for all the stuff we was told. So…. We was told we could activate our big assist 2 year warranty whenever we wanted and it would cancel the manufacturer Warrenty. So we “started” our big assist Warrenty and upon calling them today 1 day prior to seeing a garage about an issue I find out that it was absolutely not true. Thanks again big motoring world for more lies
20 lipca 2026
Opinia niezależna
Odpowiedź od Big Motoring World - Norwich
Hi Ashleigh,
Thank you for updating your review. We're sorry to hear that you've been left feeling frustrated and that you believe you were given incorrect information regarding your warranty cover.
We appreciate how confusing this situation must be, particularly if this is your first experience purchasing a vehicle from a dealership. We always aim to provide clear and accurate information about our products and services, so it's disappointing to learn that your understanding of how the warranty operates differs from what you've since been advised.
Thank you for bringing this to our attention. Your feedback is important and will be shared with the relevant team as part of our ongoing efforts to improve the customer experience.
Kindest Regards,
Big Motoring World
Great company
Very happy with our purchase, friendly service and very professional and fair
18 lipca 2026
Odpowiedź od Big Motoring World - Norwich
Hi Marion,
Thank you for your 5-star review!
I will pass along your lovely feedback to the team at Norwich!
Kindest Regards,
Big Motoring World
All of the team made my car purchase…
All of the team made my car purchase very straightforward. I found everyone involved to be knowledgeable and very friendly. I would highly recommend BMW, especially if you’re a woman buying a car on your own. No patronising guff here!
14 lipca 2026
Odpowiedź od Big Motoring World - Norwich
Hi Ms Mann,
Thank you for your amazing 5-star review!
Kindest regards,
Big Motoring World
A very pleasant experience
Great staff, excellent range of cars, all very easy.
9 lipca 2026
Opinia niezależna
Odpowiedź od Big Motoring World - Norwich
Hi Mark,
Thank you for your lovely 5-star review!
Kindest regards,
Big Motoring World
Daniel really helped me make sure my…
Daniel really helped me make sure my decision was the right one for me.
Everything went smoothly at handover thanks to Tom.
7 lipca 2026
Odpowiedź od Big Motoring World - Norwich
Hi,
Thank you for your great 5-star review!
I will pass on your feedback to Daniel and Tom.
Kindest regards,
Big Motoring World
Quick & easy experience!
Aron was super helpful, and he made the process quick & easy to understand!
8 lipca 2026
Odpowiedź od Big Motoring World - Norwich
Hi Grace,
Thank you for your great 5-star review!
I will pass on your feedback to Aron.
Kindest regards,
Big Motoring World
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.