Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

So I was in need of a carry-on suitcase right? Well with me being me, I decided to take the most challenging route possible. When I discovered of Pokémon themed suitcase that was available only in... Zobacz więcej

Oceniono na 5 z 5

Votre service m'est très utile, car il me permet de continuer à acheter les articles dont j'ai besoin pendant mes déplacements professionnels. Il m'arrive de voyager longtemps et j'apprécie que vous p... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Tried to ship 4 bottles of wine from France to UK - parcel from grower refused by BetweenBox because hidden away at number 20 in their list of prohibited items on their FAQs is ... alcohol - 70 euros... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

It took three working days for BetweenBox to process my package after it arrived at their warehouse. I wish it could be quicker. Their shipping options are decent. I was able to get a mounted archer... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Przesyłki kurierskie

Napisane przez firmę

Reshipping company from France & Europe, Personal Shopper, Parcel Forwarding & Consilidation Service.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

407 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

They can not ship at the moment and…

They can not ship at the moment and there is not any explanation. Very bad situation.

Do not deliver any article to them... Do not use there service...

Edit: I learned that the company is bankrupt unfortunately...

26 kwietnia 2021
Opinia niezależna
Oceniono na 5 z 5

BetweenBox Freight Forwarding Between France and U.K

As the U.K. has left the E.U. I was looking for a company that would transport retail sized consignments from France to England. I found BetweenBox on the internet. The website was easy to navigate and I was impressed with the layout and the number of French retail stores they had links to.

I contacted their customer service team several times via email and always found them very helpful. I was ordering from Yves Rocher and they emailed me reminding me that they could not transport perfume because it is a flammable liquid. It was a good thing they did because I would not have realized this.

The process of setting up an account was easy and the explanations of what would happen to your order when it arrived with them was well explained. If I want retail items from France in the future I would certainly use them again. I have already recommended them to friends in France who might need to send items to the U.K.

21 kwietnia 2021
Oceniono na 5 z 5

Fantastic service

Fantastic service. Had no idea what to expect, but had read reviews and trusted the process. Between box was great. (using them again right now)

14 kwietnia 2021
Oceniono na 2 z 5

Instructions not followed as instructed

My instructions given is to remove the original invoice on the external package and keep my original invoice inside the sling bag than deposit it into the carton box

But my original invoice was missing. Without the original invoice my item value depreciate tremendously.

30 marca 2021
Oceniono na 4 z 5

Reliable and good

I purchased an item from a French boutique which would not ship to my country of residence. BetweenBox was a great solution. It was a bit pricey to ship and took a few days extra but the items arrived safely and it good condition. I would use their services again! Thank you.

29 marca 2021
Oceniono na 5 z 5

1st time user. I would highly recommend

I would highly recommend Between Box. I wanted some Hermes items that I could not find in the US. I was easily able to have the items shipped to Between Box. Between Box was great. Exceptional communications. Swift shipping to US. They combined two orders without a glitch. I was nervous about shipping expensive items, but it went so well that I will definitely use the service again.

29 marca 2021
Oceniono na 5 z 5

Amazing and best service!

What else can i add? Their service is the best out there and i used many times and they know their job.Thanks you Between Box 🤟😎

20 marca 2021
Logo BetweenBox

Odpowiedź od BetweenBox

Wow! Thank you so much for your review, really appreciated by the full team :)

Oceniono na 1 z 5

Expensive and careless

I have used them 3 times so far. On the third time, they did not take photos of my items even though they are supposed to. They are slow to update the packages. They are slow to evaluate the packages and repack them. They overcharge a lot. 177 Euros for shipping of a hat and 2 small accessories. I would've paid no more than 60 euros with my last freight forwarder. Their website is also archaic. Comparisons on price cannot be made properly. And the worst is that someone else's package turned up in my inbox during my second time using them. If I was dishonest and shipped it as my own, the person would not have gotten their package. Of course I brought it to their attention. This is my last time using them. Expensive, slow and careless.

12 marca 2021
Logo BetweenBox

Odpowiedź od BetweenBox

Dear customer, we are really sorry for your bad experience with our service. Your packages have been prepared and evaluated in less than 24hours and shipped the day after which is quite fast. Your French luxury brand items was very well packed into a box. We conserved the original box to make sure your valuable items will arrived in good condition to Hong-Kong. That’s why we do not reduce your package to reduce your shipping cost as much as possible. Indeed, we had some pictures uploading issues this week but, in any case, we won’t shipped the items of someone else. Why did your use our service 3 times if you can use cheaper forwarder? We hope that you will receive your package very soon and enjoy your purchase :)

Oceniono na 5 z 5

Amazing service

Amazing service - very fast turnaround and everything well packed. An essential business to mitigate the disaster of Brexit!

3 marca 2021
Logo BetweenBox

Odpowiedź od BetweenBox

Thank you for your positive review Alistair :)

Oceniono na 4 z 5

Great communication but not enough…

Great communication but not enough options on cost, wasn't expecting the only option to be 90 euro from France to UAE for about 1.5 KG

3 marca 2021
Logo BetweenBox

Odpowiedź od BetweenBox

Hello,
Thank you for your feedback. Did you check ou cost before using our service ?
We are doing our best to offer a good price with high level service and reliable carrier.

Oceniono na 5 z 5

First I was a bit scared to use a…

First I was a bit scared to use a package forwarding company since I wanted to order products of a value of more than 2000 EUR. Then I gave it a try with betweenbox since they had the most ratings on trustpilot and everything went smoothly. It was perfect. You dont have to worry when using this package forwarding company.

Just one thing they can improve: Add VAT to all prices from the beginning. Or show two prices, without VAT and VAT included.

I will definitely use this company in the future when I have to order from France.

2 marca 2021
Oceniono na 5 z 5

Top Service

Top Service

Easy, friendly helpful,reliable and honest, I would highly recommend this service
Thanks again for your excellent service

2 marca 2021
Opinia niezależna
Logo BetweenBox

Odpowiedź od BetweenBox

Thank you so much for your kind review. Very appreciated.

Oceniono na 5 z 5

Very trustworthy and helpful!

I have used Between Box for a few purchases now, and their customer service is impeccable every time! Great communication and professionalism.

25 lutego 2021
Logo BetweenBox

Odpowiedź od BetweenBox

Thank you for your review :)
We are always happy to help you with your shopping in France !

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