BetterHelp Recenzje 9392

Zuerst das Positive. Wenn man mal schnell wen zum reden braucht und das Geld einen nicht stört, ok.
Ich habe schon früher Therapie gemacht, konnte aber durch einen Umzug nicht mehr in die Praxis kommen. Dachte ich mir probiere ich BetterHelp. Ich habe mehrmals den Therapeuten auf der Plattform gewechselt, weil ich dachte es kann doch nicht sein, dass so viele unqualifizierte Gespräche kommen. z.B. Positiv denken soll also meine Panikattacken heilen. Mehr kam bisher nicht. Die versprochenen Arbeitsmaterialien haben mich nie erreicht. Auf Nachfrage was ich aktiv tun könnte: Na die Arbeit müssen Sie schon selbst machen. - Ja welche?! Manchmal einfach Stille weil der Therapeut nicht wusste was er sagen soll. Teilweise unglaublich schnelle Bewertung meines Lebens nach einer einzigen Kennenlernsitzung. Also ich bin jetzt raus. Wenn man mal wen zum quatschen braucht reichts, aber nicht mehr.

Lots of variety of therapist. If you don’t like the one you have, try another!! Easy system to use and you can automate your payments so you don’t have to hassle with it every month!!

Don't do it. I joined and my therapist skipped the first 2 sessions. Actually never met him properly. No refund. No duty of care. Lucky I wasn't suicidal that day

If you look up reviews generally, you'll hit a glowing, effusive AI collection that's,clearly headed, "Sponsored".
They seemed good in an initial search.
They wanted an unusually large amount of personal information - actually a great deal of personal history and emotional detail; and also a written account of what brought you to seeking help, etc..
After quite some time writing a history, I went to the final page. The gotcha page.
Now down to real business - you must give credit card details and are told you'll be charged the this-week-only "special" price of $88USD every week for being on their books.
Read carefully. You're signing a legal agreement to allow them to take at will from your credit card; with no memtion of how or even if a suitble therapist will be found. And in spite of knowing from tje start I was in a different country and wanted face-time consults, not text messaging, it appeared that texting was still an expected thing along with telehealth type consults.

Been there, done that, and had to cancel,credit cards before so while I am NOT saying this lot aren't legit, I admit that I am a tad suspicious of and familiar with this type of format being used to get credit card details.
The amount of information given is more than enough for anyone with more than 2 functioning brain cells to either sound as if they know what you went through - or, if they were a "paychic" business, give excellent cold readings, albeit fraudulent.
It doesn't help that their registered address, 3155 Olsen Dr, San Jose, CA 95117, United States, is actually a restaurant known as "The Good Eating Company".
Also, after giving pages of personal information, if you try to write a query before handing over agreed access to your credit card, you'll be denied with a pop-up saying that, "We could not veryfy that you aren't a robot"...
Seriously?

A therapist who will work with you, take there time, listens to you, gives you coping mechanisms, homework, and different ways to meet up.

Horrible.. what happened to real therapy with real therapists. you can tell these people are not real, If you want real help, dont see any of these so Called therapist that belong to any of these platforms.

This company preys on people who are not well. I have desperately been trying to get reimbursed for the 9 months that they have been charging me. They jack up the price without warning. They absolutely refuse to reimburse me for all of the sessions I have been charged for that haven't been used. 9 months worth! I told them I was also OK receiving credit but they keep coming back with the same snarky and rude replies that I have been reimbursed for 6 months and will not be reimbursed for more. We are talking about nearly $1000 USD they refuse to reimburse or credit. I would obviously understand if I had actually cashed in on these charged sessions or even logged into the app, but I didn't even use the app during this time as I was very ill. Further, it took months for them to even reply to my initial mails on this matter resulting in more reoccurring charges. Over $300 a month!
Stay far away. There are other ways to get help from companies that don't pray off of their clients' poor mental health.

BetterHelp falsely advertises their app. They say you can get a therapist and once you get one the therapist once to take you off the Betterhelp app and go to a private practice just to pay more money. DONT RECOMMEND!!

Highly expert therapists, and overall very user friendly platform.

The therapists I’ve had are so kind. BetterHelp takes my insurance. It is an easy platform to use. I enjoy being able to journal and receiving feedback and videos from my therapist in between sessions.

Multiple Platforms

I have used Better Help both through messaging therapy and online video calls. They have helped me navigate website questions and have gotten back to me quickly with any confusion I have had. I find the website a little hard to navigate, but their support always comes through.

I've had luck with the various therapists I've tried. I find video sessions better, but even texting helped. It's easy to switch therapists until you find the one you click with!

I was able to select a therapist based on my issues and the intersection of her experience perfectly matched. The platform is really easy/ simple to use and I love my therapist. There are also group sessions and workshops and classes included .

I've been working with my therapist on BetterHelp over the span of a couple of years. Getting started was simple and I was connected with an excellent therapist on the first attempt. During that process though it was apparent to me that I had other options if the first matched therapist wasn't the best fit. My therapy has not been continuous over this time. I love that BetterHelp has the flexibility of different types of memberships and a step down system for when your therapy is working but you still need/want the connection to your therapist. I have also taken a break in therapy and was easily able to come back and get reconnected with my original therapist which has been so important and beneficial to me.

I went into BetterHelp genuinely hoping it would be useful, and I do think therapy could benefit me. Unfortunately, my experience here didn’t really help.

I struggled to understand what the therapy was meant to achieve, as there wasn’t much guidance or structure. Sessions felt vague and I often left unsure of the point or what I was supposed to take away from them.

I don’t doubt that BetterHelp works for some people, but for me there wasn’t enough direction or explanation to make it feel worthwhile, and I didn’t get the support I was expecting.

Given the cost, I didn’t feel the level of guidance or support offered represented good value for money.

I was able to receive professional therapy remotely at a time when it was needed. Not only is there a wide network of therapists to choose from, but there are also a lot of tools on the website and the app is very good too. I felt much better coming out of the program than I did before, and I would recommend this service to anyone.

I got pretty lucky being assigned with Richard Banton. I was in the right place and mindset for his system to work. If it wasn't for BetterHelp and Richard using his free time in his retirement to help me out, I'd still be spiraling. It's always better to reach out for help.

Therapist that listen you can find a therapist that also is in line with what your beliefs are and it’s extremely accessible and easy to get on the video chat

We had used this service for a couple months. The consoler wasn't that great. We stopped using her and the service and even deleted the app. I didn't realize that the service was still charging our health savings card even though we stopped using their services. They ended up stealing over $3000 from us from the end. I had to have a new health savings card issued.

They collect deeply personal information before letting you know your insurance isn't accepted. There have been reports and a lawsuit from 2023 that involves this information being shared. If you care about your privacy, stay far away.

I never really realized the power of therapy until I worked in mental health. I have always considered myself a strong person and always found my way to persevere and maintain my strength and happiness. Until recently, October 2025, when life threw me a curveball on top of all the other curveballs I have been dealing with. What I am trying to say is that sometimes things change, and you just need that one person, and NOT a friend, who can help you put your life back into perspective, someone trained to help truly find your faults to rebuild your strengths, making you stronger than before while helping you through the curveballs. This is what my therapist at BetterHelp is doing for me. I don't care what life has thrown at you; what I care about is seeing you get the help and support you need in a safe space. A space to truly find who you are, to be the real you, and to be better from there! I meet with my therapist weekly via Zoom and would not change this for the world. I highly recommend BetterHelp to you! GodSpeed on your healing journey.