Lack of knowledge by reception staff as to when instructors are unavailable. Why don’t they have a team briefing/ handover before every shift starts?also app not kept up to date despite several reque... Zobacz więcej
Lokalizacja
Zmień lokalizacjęMoor Lane, LN6 9AX North Hykeham, GB
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You've got a great staff team and a wonderful community resource which is looked after very well (unlike some other local leisure centres that could be named). They are clearly proud of where they're... Zobacz więcej
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Very helpful staff. The web site does cause problems when changing from Cardio exercise to general gym work.Also when a vacancy becomes available it is very awkward to attempt to accept the vacancy. S... Zobacz więcej
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I moved to North Kesteven recently and visited the ONE NK Centre at North Hykeham to enquire about Gym membership. The staff were friendly and helpful. One of the Managers, Phil, offered to show me ar... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Dane kontaktowe
Moor Lane, LN6 9AX, North Hykeham, Zjednoczone Królestwo
4,1
Dobra
39 recenzji
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Lack of knowledge by reception staff as…
Lack of knowledge by reception staff as to when instructors are unavailable. Why don’t they have a team briefing/ handover before every shift starts?also app not kept up to date despite several requests to change instructor name, type of activity etc at reception.
9 czerwca 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
always made welcome cheerful and friendly
always made welcome cheerful and friendly staff will give help and advice where needed the facilties are perfect for everyones needs
27 kwietnia 2026
Odpowiedź od Better - One NK
Hi Julian
Thank you for your fantastic review
We are so delighted to hear that you are enjoying the One NK centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre.
Kind regards
Rachel
Health wise Team.
The staff in the Health wise team Louise,Sally and Jules are very supportive and kind. Reception staff are always friendly and always willing to sort out any queries.
15 kwietnia 2026
Odpowiedź od Better - One NK
Hi Patricia,
Thank you for your kind words.
It’s really great to hear how supported you’ve felt by the Healthwise team, and we’ll make sure Louise, Sally and Jules see your feedback!
We’re also glad our reception team has been helpful and easy to approach when you’ve needed anything.
We really appreciate you taking the time to share this, and we look forward to seeing you again soon.
Warm regards,
Azaria
New member
Recently joined this gym.The Pickleball drop-in sessions are very good, all participants are friendly and have made me welcome. The gym is also welcoming with a good range of equipment.
14 kwietnia 2026
Odpowiedź od Better - One NK
Hi MG,
Thanks for your review.
Glad to see you are having such a great time at pickleball!
Look forward to seeing you again
Warm Regards
Tom
Good class instructor
Good class instructor, Clean changing rooms,
friendly atmosphere
8 kwietnia 2026
Odpowiedź od Better - One NK
Hi Isabel,
Thanks for your review.
We are so pleased to hear that you are enjoying One NK Leisure Centre!
Warm Regards
Hazal
Poorly managed centre
I wish I could separate out the instructors from the other centre staff with what I am about to write as the instructors are absolutely amazing.
Gym is poorly maintained, with cleaning sparse at best. Chewing gum which has been on walls for 3 years. In the sports hall they literally painted over it. Blood on spin room floor that over period of 5 weeks I watched turn from red to rust to flaking away to nonexistence.
The booking app is very rarely correct with classes missing or in some cases duplicated. Regular classes cancelled with no notice to paying membership because they've hired the space out to externals. Still take our membership fees each month and increase them annually for the privilege.
GLLs recent swap to the Power Music app in response to royalty fees has been an epic flop. Material that has to be used is not of the same quality. We have some instructors choosing not to offer classes that they have delivered with passion for years because of the drivel that they are expected to use. (Note no blame attached to the instructors here, in fact I think it shows great integrity to say I can't provide something of the high standard customers deserve therefore I choose not to deliver something of subpar quality)
At best management is indifferent but at times argumentative choosing to publicly shift blame over to the instructors.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Better - One NK
Hi Frances,
Thank you for your feedback!
We’re really pleased to hear your kind words about our instructors, and they’ll be delighted to know the positive impact they’re having.
We’re deeply saddened to see the comments you’ve raised regarding cleanliness, maintenance, and communication at our centre.
We've shared your concerns with our wider team for further review.
We also apologise for the frustration caused by any inaccuracies on our Better UK App and any last-minute class cancellations.
We always aim to minimise disruption; however, there are occasions when we’re unable to secure a replacement instructor at short notice or when the space is already committed to another booking.
We're sorry for any inconvenience or frustration this has caused.
Regarding the change in music licence, in late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
Thank you again for your feedback!
Warm Regards,
Kaisha
Very helpful staff
Very helpful staff. The web site does cause problems when changing from Cardio exercise to general gym work.Also when a vacancy becomes available it is very awkward to attempt to accept the vacancy. Surely it would be easier if you offered to the highest on the wait list.
23 marca 2026
Odpowiedź od Better - One NK
Hi Peter
Thank you so much for your review
We're absolutely thrilled to hear that our team has been so helpful to you.
If you're on the waiting list for a class and a spot opens up, we email everyone on the list. We operate on a first-come, first-served basis to keep things fair. We also have a maximum capacity for our waiting lists to keep everything running smoothly.
If you do get an email but find the link tricky to use, no worries at all. Just log into your account, head over to "My Bookings," then "Waitlist," and you can easily remove yourself from the waiting list and book as usual.
Looking forward to seeing you soon at One NK.
High level of cleaning gym equipment
High level of cleaning gym equipment, first class induction , friendly and welcoming.
5 lutego 2026
Odpowiedź od Better - One NK
Hi Dion
Thank you for your review.
It is great to see that the staff are creating a great atmosphere at One NK and taking care of the facilities.
We are also pleased to hear that your first class went well, and we hope to see you again soon!
Kind Regards
Amir
Admin issues
Some of your administration staff are brilliant at getting issues that go wrong sorted. Always with a smile and a friendly manner
2 lutego 2026
Odpowiedź od Better - One NK
Hi Rene,
Thanks for your review an feedback.
We are so pleased to hear that the staff at One NK Leisure Centre have been so supportive!
Warm Regards
Aaiasa
Rules
The gym is good but rules aren’t the best, should be able to use SOME free weights and have more freedom on different machines especially when closer to the age of 16, the time slots and session length are minimal too, there should be a wider range of times you can go as a junior and should be able to stay longer than 40 minutes.
27 stycznia 2026
Odpowiedź od Better - One NK
Hello Logan,
Thank you for your comments and feedback.
We understand your concerns regarding the limitations in the junior gym session. Please be advised that these rules are established to ensure the health and safety of junior participants.
Should you wish to discuss this matter further, please do not hesitate to contact us directly or reach out to our customer services team via email at customerservices@gll.org.
Warm regards
Good Local Leisure Facility with Theatre, too!
I moved to North Kesteven recently and visited the ONE NK Centre at North Hykeham to enquire about Gym membership. The staff were friendly and helpful. One of the Managers, Phil, offered to show me around the gym and and was really helpful with his recommendations about classes. I also discovered that the centre has a small theatre and have now been to see 2 shows there; it's a lovely venue and has some really good shows coming-up, too. Would recommend to anyone living locally.
14 listopada 2025
Opinia niezależna
Odpowiedź od Better - One NK
Thank you for your lovely feedback!
We're glad our team — and Phil in particular — made you feel welcome at ONE NK.
It’s great that you’ve also enjoyed our theatre and its shows.
We really appreciate your recommendation and look forward to seeing you again soon!
Kind Regards
Odpowiedź od Better - One NK
Hi Miss Kellie
Thank you for your review.
This is great to see, and thank you for choosing Better!
Kind Regards
Amir
It is a great place for swimming for…
It is a great place for swimming for fitness easy to enter and can book times around the busy times. Staff are very pleasant and helpful and the areas are always clean and tidy
28 października 2025
Odpowiedź od Better - One NK
Hi Martin,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you enjoy swimming with us, and appreciate our staff and clean facilities.
Thank you again for your kind words!
Warm Regards,
Kaisha
On nk is great well maintained lovely…
On nk is great well maintained lovely helpfull staff
21 października 2025
Odpowiedź od Better - One NK
Hello Donna,
Thank you for your comments and feedback.
Kind Regards
Odpowiedź od Better - One NK
Hi Eamonn
Thank you for your review.
We are very pleased to see that you have had the opportunity to meet the friendly staff at One NK, and they have been able to help when needed.
We hope you enjoy using the facilities, and thank you for choosing Better.
Kind Regards
Amir
Data still wrong on progress still…
Data still wrong on progress still mixed up with brother
2 sierpnia 2025
Odpowiedź od Better - One NK
Hi Orran,
Thank you for sharing your feedback.
We have a dedicated customer service team ready to assist you in resolving this matter. Please feel free to email us directly at customerservices@gll.org, and our team will be happy to help, with the goal of turning your experience into a positive one.
We look forward to assisting you.
Kind regards
Hazal
Don’t Delay
After months of making excuses I walked through the door
Now do aqua aerobics and swim every week
30 czerwca 2025
Odpowiedź od Better - One NK
Hi Elaine,
Thank you so much for sharing your journey!
We’re thrilled you decided to take that first step and join us at the One NK Leisure Centre. Aqua aerobics and swimming are such great ways to stay active and have fun — keep up the amazing work! We’re here to support you every stroke of the way. 💪🌊
Kind regards,
Charmaine
Odpowiedź od Better - One NK
Hi Harry,
Thanks for your review.
We are so pleased to hear that the staff at One NK have been so friendly!
Warm Regards
Hazal
I really enjoy this gym and the nice…
I really enjoy this gym and the nice atomosphere the only thing I would recommend would be to get a AB machine and stair master as these are what I live to use in the gym and I have been told by others that they wish there was one too.
18 czerwca 2025
Odpowiedź od Better - One NK
Dear Ch
I appreciate your feedback regarding our BETTER centre. I will ensure that it is communicated to our team for their consideration.
Wishing you a pleasant day.
Sally was very very supportive and now…
Sally was very very supportive and now I get out the house atleast once a week to go to the gym classes she runs.
20 maja 2025
Odpowiedź od Better - One NK
Hi MJ Edwards,
Thank you so much for your kind words!
We're thrilled to hear that Sally's support has made such a positive difference in your routine. It's wonderful that you're enjoying the gym classes and getting out each week—keep it up! We're lucky to have Sally on our team, and we're so glad she's been able to support you on your journey. 💪
We look forward to seeing you in the centre again soon.
Kind regards,
Charmaine
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