I am very happy with the support we received at Lee Valley Centre - the young lady at reception was incredibly helpful and also when I called afterwards and spoke to Simao Batista he was also super h... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęLea Bridge Rd, E10 7QL London, GB
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Terrible ice quality, often even after being newly resurfaced. Whoever is doing the resurfacing, is completely incompetent or just doesn’t care. Ice quality was much better at the old rink. Also, gan... Zobacz więcej
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I had a membership issue which the call centre and online help were unable to resolve after multiple calls and emails. George and Maria at Lee Valley Ice Centre were able to resolve it quickly and eff... Zobacz więcej
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Five stars for the excellent customer service! A few highlights from my visit: Front Desk: The staff were very approachable and actively responded to my inquiries. Skate Hire: The equipment... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Lee Valley Ice Centre is operated by Better, a charitable social enterprise, working in partnership with Lee Valley Regional Park Authority. Lee Valley Ice Centre is the only venue of its kind in southeast England, offering skating lessons, disco sessions, public skating, a gym, fitness studios, and a café.
Dane kontaktowe
Lea Bridge Rd, E10 7QL, London, Zjednoczone Królestwo
3,5
Średnia
40 recenzji
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I am very happy with the support we…
I am very happy with the support we received at Lee Valley Centre - the young lady at reception was incredibly helpful and also when I called afterwards and spoke to Simao Batista he was also super helpful and friendly - gave the information I asked for and also the instructions and supporting emails straight away. I really appreciated it- thank you guys!!
23 lipca 2026
Opinia niezależna
Odpowiedź od Better - Lee Valley Ice Centre
Hi Ana,
We're delighted to hear about the excellent service you received from our reception team and Simao at the CSC.
We'll be sure to pass on your kind words, they'll be pleased to know their helpful and friendly support made such a positive difference.
We look forward to welcoming you back to Lee Valley Ice Centre soon!
Warm regards,
Azaria
Terrible ice quality
Terrible ice quality, often even after being newly resurfaced. Whoever is doing the resurfacing, is completely incompetent or just doesn’t care. Ice quality was much better at the old rink. Also, gangs of rude and dangerous freestyle skaters is just an accident waiting to happen: overall, a shame: instead of hiring random youths to run and supervise the ice rink, please raise your standards and manage the facility professionally; after all this is a new centre that you proudly advertise as one of the best in the country!
20 lipca 2026
Opinia niezależna
Odpowiedź od Better - Lee Valley Ice Centre
Hi Greg,
Thank you for taking the time to share your feedback about Lee Valley Ice Centre.
We're sorry to hear that your experience has not met expectations. We appreciate your comments regarding the ice quality and understand how important well-maintained ice is to ensuring an enjoyable skating experience.
We're also concerned to hear your feedback regarding safety, supervision, and your interactions with other skaters. Providing a safe and welcoming environment for all visitors is a priority, and your comments will be shared with the centre management team for review.
Thank you for bringing these concerns to our attention. Customer feedback is invaluable in helping us identify areas where improvements may be needed.
Warm Regards,
Hazal
There are no safety rules being…
There are no safety rules being enforced and make me wonder if I should go somewhere else.
You often see freestyle skaters in hockey skates skating dangerously close to others during public sessions. I've witnessed hockey skaters zooming so close to young children or and executing hockey stops right next to people, sending snow flying everywhere. I seen many have raised their concerns before, but it feels like nothing has changed. The staff doesn't seem to be enforcing any rules and to be honest some of these guys seems to work at the facility anyway.
It would be great if there were separate sessions for hockey freestyle skating. This way, public sessions could be more enjoyable and safe for everyone practicing and having fun on the ice.
The ice rink and facilities are nice, but it's really uncomfortable and risky to skate around these reckless and thoughtless freestyle skaters.
28 maja 2026
Opinia niezależna
Odpowiedź od Better - Lee Valley Ice Centre
Hi William,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you did not feel safe during your visit. What you’ve described regarding skaters moving at speed, skating too close to others, and performing sudden stops near children is understandably concerning, and we appreciate you raising this with us. The safety of all our customers is a top priority, and public skating sessions should be enjoyable and comfortable for everyone.
We also understand your frustration regarding the lack of visible rule enforcement. Your comments will be shared with the site management team so they can review supervision levels, reinforce safety guidelines, and ensure staff are actively monitoring behaviour on the ice.
Your suggestion around introducing separate sessions for hockey or freestyle skating is also very helpful, and we will ensure this is passed on for consideration as this could greatly improve the experience for all users.
We’re pleased to hear that you find the ice rink and facilities themselves to be nice, but we’re sorry that your overall experience was impacted in this way. Thank you again for your honest and constructive feedback.
Warm Regards,
Hazal
Staff at Lee Valley Ice Rink
I had a membership issue which the call centre and online help were unable to resolve after multiple calls and emails. George and Maria at Lee Valley Ice Centre were able to resolve it quickly and efficiently at the centre. What absolute legends they are.
18 maja 2026
Odpowiedź od Better - Lee Valley Ice Centre
Hi,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Lee Valley Ice Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received from George and Maria.
Warm Regards
Hazal
Customer service! 100%
RE - customer service
I called up today and spoke to a friendly representative called Azaria.
She had great telephone manner, was polite and was a real problem solver.
Very pleased by her outlook on understanding and working to resolve customer queries.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Better - Lee Valley Ice Centre
Hi Rid
Thank you for your review.
We are very pleased to see that Azaria has been able to provide the best customer service and assist in resolving the issues you were facing.
We will be sure to pass on your review to Azaria, she will be very happy to see that she has been able to help!
Kind Regards
Amir
Fantastic Service and Patient Coaches!
Five stars for the excellent customer service! A few highlights from my visit:
Front Desk: The staff were very approachable and actively responded to my inquiries.
Skate Hire: The equipment team was super efficient, getting my skates sorted quickly and accurately.
Instructors: The coaches here are absolutely brilliant and so patient.
Overall, a very well-managed rink with a great team.
15 marca 2026
Odpowiedź od Better - Lee Valley Ice Centre
Hi Ling
Thank you for your review.
We are very pleased to hear that our Front Desk team, Skate Hire staff and instructors all helped make your visit a great one.
It is also wonderful to know you found everyone approachable, efficient and patient.
We will be sure to pass your feedback on to the team at Lee Valley Ice Centre, and we hope to see you again soon!
Kind Regards
Amir
Badly managed rink
The management doesn’t seem to care about the rink and facilities.
Ice often badly resurfaced, sometimes it’s not even resurfaced at all before the first session in the morning. Occasionally the ice is nice, so I don’t see why this can’t be done everyday.
Female toilet is dirty. One of the soap dispensers broken for months and nobody fixes it.
Skaters are allowed to skate in an unsafe way, very fast speed, with headphones on and mobile phone in one hand going very close to other people.
4 marca 2026
Opinia niezależna
Odpowiedź od Better - Lee Valley Ice Centre
Good Morning S,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
[Update]
Hi S,
Thank you for your feedback!
We’re sorry to hear about your recent experience with us.
We always aim to keep the ice and facilities to a high standard, but there are times when ice quality can be affected by heavy use from earlier sessions, including hockey, or very busy schedules.
Any cleanliness and maintenance issues are logged and managed through routine checks.
For safety, skating rules are in place during public sessions, including restrictions on speed, mobile phone use, and wearing headphones, and staff are present to monitor this.
We appreciate you sharing this with us, as your comments help us to review and improve the overall experience.
Thank you again for your feedback!
Warm Regards,
Kaisha
Gym used to be great until Kings Hall…
Gym used to be great until Kings Hall closed and now apparently every single person in Hackney uses this gym. It’s impossible to be able to use the equipment you need, made worse by people taking 10 minute “rests” between sets and scrolling on their phones. Bring back Covid style slot booking please!!!
5 lutego 2026
Opinia niezależna
Odpowiedź od Better - Lee Valley Ice Centre
Hi Lauren
Thank you for your review.
We are sorry for the inconvenience caused by the renovations of the Kings Hall Leisure Centre, and we appreciate your feedback.
If you would like to explore membership options or enquire about other local centres near you, please reach out to our Customer Service Team.
We would be happy to assist.
The Lee Valley Ice Centre seems to be…
The Lee Valley Ice Centre seems to be run efficiently, no problems and the teacher seems good
12 października 2025
Odpowiedź od Better - Lee Valley Ice Centre
Hi Daniel
Thank you for your review.
It is great to see you are enjoying your experience at the Lee Valley Ice Centre and we hope you continue to enjoy your lesson!
Kind Regards
Amir
Was good until recently incorrectly…
Was good until recently incorrectly issued my disabled car with PCN as staff wrote my registration down wrong and my children's memberships won't work.
8 września 2025
Opinia niezależna
Odpowiedź od Better - Lee Valley Ice Centre
Hi Wejokes.
Thank you for your review,
We are sorry to hear about your recent experience at the Lee Valley Ice Centre.
A contact request has been sent to you through Trustpilot.
Please respond to this at your earliest convenience, and we will do our best to resolve this for you.
Kind Regards
Amir
Freestyle skaters let the centre down
Centre upkeep & Ice Coaches - 5*
Let hugely down by freestyle/hockey boys using the public ice all day every day to whizz around at crazy speeds, dangerously weave in & out of skaters who clearly are beginners & learning to skate, plus people having lessons & causing accidents to happen.
They also wear headphones, while looking at their phones, so have no clue of their surroundings.
I got knocked down by a kid of about 15 clumsily going backwards at speed super close to the side rails. I wasn't moving, so luckily didn't sustain any injuries, but was more concerned for a girl of about 4/5yrs having a lesson maybe a meter away, as that would've been another story.
This was during the day around 2pm on a weekday - the rink had maybe 30 people on it & several taking lessons, that were struggling to find safe zones to practice.
Regulars have told me these guys have a cat & mouse kind of game, dodging in between people, resulting knocking skaters over. Recently there was an accident where someone had to be taken to hospital & left blood on the ice.
As the centre I'd be concerned how liable they'd be for a person's safety if a serious accident did occur, as there is never any supervision on the public ice apart from at peak times.
Honestly such a shame this rink's reputation is let down by a select few who actively want to put others at risk.
It's great to see kids getting into a sport & finding a community, but the public ice needs to have regular supervision (there is none) & select sessions where freestylers can cause their havoc together.
13 czerwca 2025
Opinia niezależna
Odpowiedź od Better - Lee Valley Ice Centre
Hi Rebecca,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and completely understand your concerns — safety on the ice is our top priority, and it's clear from your message that we fell short during your visit to the Lee Valley Ice Centre.
We want all skaters, whether beginners, families, or those taking lessons, to feel safe and supported. The kind of behaviour you've described — skaters weaving through crowds at high speeds, using phones or wearing headphones — is not acceptable during public skating sessions. It goes against our rink’s code of conduct, which is in place specifically to prevent accidents and ensure a respectful environment for all users.
We're especially sorry to hear about the incident you experienced and are relieved no serious injury occurred. That said, your experience — and the close call with a young child — highlight a serious need for stronger enforcement and clearer separation between freestyle practice and public sessions.
We’re actively reviewing our rink supervision policies and session structure. This includes:
•Increased on-ice supervision during all public sessions, not just at peak times.
•Dedicated freestyle or hockey training slots, separate from public sessions.
•Clear signage and staff reminders to ensure headphone use, phone use, and dangerous manoeuvres are prohibited during general skating.
We're also reinforcing with our regular skaters the importance of being mindful of others and skating safely.
Thank you again for your honest review — feedback like this helps us improve. We hope you’ll give us another chance in the future to provide a safer and more enjoyable experience.
Warm regards,
Charmaine
No safety rules enforced
There're always dangerous free style skaters in hockey skates skating recklessly and close to other people at public sessions. I have seen hockey skaters skating backwards very fast and looking at their phones; and doing hockey stop right next to other people, shaving all the snow onto them. I have complaint before but nothing seems to have been done. Staff don't seem to be enforcing any rules.
Hockey freestyle skating should have seperate sessions. So the public sessions are inclusive for people practicing and enjoying skating.
The ice rink and facility are nice but it's unpleasant and dangerous to skate among these reckless and inconsiderate freestyle skaters.
1 lipca 2025
Opinia niezależna
Odpowiedź od Better - Lee Valley Ice Centre
Hi Planetuyio,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience during public skating sessions at Lee Valley Ice Centre. Your concerns about safety and the behaviour of some skaters are completely understandable, and we agree that all visitors should feel safe and welcome on the ice.
We take these matters seriously and are currently reviewing how we manage public sessions, including how we address reckless skating. While our staff are trained to monitor the ice and encourage safe behaviour, it’s clear from your experience that there is room for improvement.
We also appreciate your suggestion about separate freestyle hockey sessions — it's a valuable point and something we will consider as part of our ongoing efforts to make the rink more inclusive for skaters of all levels and interests.
Thank you again for your feedback — it helps us create a better and safer experience for everyone.
Warm regards,
Charmaine
Not enough staff on site
25 czerwca 2025
Odpowiedź od Better - Lee Valley Ice Centre
Hi My Life
Thank you for your review.
We have passed this on to the General Manager to review.
Kind Regards
Amir
Odpowiedź od Better - Lee Valley Ice Centre
Hi Segun
Thanks for your review.
We are so glad to hear that Lee Valley Ice Centre is so clean and has a great variety of equipment!
Warm Regards
Hazal
Great Ice Rink, just needs some tweaks re managing poor behaviour on ice
Great centre, lovely friendly staff.
Ice skates for hire seem to be good, although we have our own.
Cafe is good, would prefer slightly more food options on bank holidays, as larger menu is only available on weekends.
Only criticism is the ice hockey skaters during public skating need to be managed better, as they skate too fast & far too close to others. They are going to cause a major accident if they aren't careful due to their total lack of consideration to others. Staff need to be more proactive responding to them & getting them off the ice when they don't consider others on the ice.
5 maja 2025
Odpowiedź od Better - Lee Valley Ice Centre
Hi Gillian,
Thank you for your thoughtful review! We're glad to hear that you were happy with the ice skates and enjoyed the cafe at the Lee Valley Ice Centre. We appreciate your feedback on the menu and will consider expanding options during bank holidays.
We also take your concerns about the ice hockey skaters very seriously. Safety is a top priority, and we’ll be sure to remind staff to be more proactive in managing their behaviour to ensure everyone has a safe and enjoyable experience on the ice. Your input helps us improve, and we truly appreciate you sharing it with us.
We hope to see you again soon!
Kind regards,
Charmaine
Odpowiedź od Better - Lee Valley Ice Centre
Hi Adul,
Thank you for your kind words!
We're glad to hear you had a positive experience with our team at Lee Valley Ice Centre. We pride ourselves on maintaining a professional and cooperative environment, and your feedback means a lot to us. We look forward to welcoming you back soon!
Warm regards,
Charmaine
ice skating lessons / awful customer services team
Recently started ice skating lessons at Lee Valley at age of 60, having not been on ice for 40 years. So far everyone has been friendly and encouraging, and the facilities are first rate.
Update : The venue's admin support is a nightmare. I have cancelled my direct debit because of travel plans but have another three lessons already paid for. This was confirmed to me in writing but now they are insisting I am not entitled to those lessons. So I have paid for two months up front, and only got six lessons. A complete swizz but so far they are not backing down.
Thanks Charmaine, but it is your customer services team that is the problem. What they have done is in clear breach of your own T&Cs, and I have written today ( 3 April) saying that unless by 2pm today they confirm in writing that will reverse their mistake, I will not embarrass myself by turning up for tonight's ( paid for) lesson, as no doubt they will not let me skate. The whole thing has become a joke.
6 marca 2025
Odpowiedź od Better - Lee Valley Ice Centre
Hi Francis,
Thank you for sharing your experience with us, and we're glad to hear that your initial ice skating lessons have been positive, with friendly and encouraging staff as well as excellent facilities. However, we're sorry to hear about the issues you've encountered with our admin support and the confusion regarding your remaining lessons. We understand how frustrating this situation must be, especially after receiving written confirmation.
We want to make things right for you, and we will escalate this matter to ensure it is addressed. Please feel free to contact our customer service team directly with the details of your case, and we’ll work towards resolving this as quickly as possible. Your feedback is invaluable, and we appreciate your patience as we work to improve our processes. Our contact email details are customerservices@gll.org.
Kind regards,
Charmaine
Hello Francis,
I will continue this conversation through email to provide you with further assistance. I noticed your email correspondence with a colleague, so I will take over and help you from here.
I hope this is helpful.
Kind regards,
Charmaine
Excellent rink and great ice skating lessons…
Excellent rink and great ice skating lessons. The coaches are fantastic and supportive, and I couldn’t be happier with how much I’m progressing.
Improvements on how the rink is managed during increasingly popular public and disco sessions are necessary, however. Staff don’t enforce the rink’s own publicised rules, allowing speeding, risky overtaking and a dangerous mix of very able free styling skaters and people who are struggling on the ice together with people with intermediate abilities trying to practice their skills. Public sessions separated by ability or skating style could be a solution.
Added after ice centre reply: Thanks so much for your swift reply! Looking forward to ice skating more at Lee Valley!
18 lutego 2025
Odpowiedź od Better - Lee Valley Ice Centre
Good Afternoon Luisa,
Thank you so much for your lovely review.
We're delighted to hear that you're enjoying the rink and making great progress with your lessons. Our coaches will be happy to hear that their support is helping you improve!
We also really appreciate your feedback regarding the management of our public and disco sessions. We take safety seriously, and we understand how important it is to have a well-organized skating environment, especially during busy sessions. Your suggestion of separating skaters by ability or skating style is a great idea, and we’ll certainly take that into consideration as we continue to improve our sessions.
Thanks again for sharing your experience, and we look forward to seeing you back on the ice soon!
Warm regards,
Charmaine
Lee Valley Ice Rink
Lee Valley Ice rink is spacious and clean! My boys enjoyed it. The workers are all professional and friendly. Josh was amazing. He was in the ice rink as well with his hi-vis on and he helped my boy when he was crying and was so patient with him and eventually he started trying to skate on his own. So lovely! I saw Josh helping others as well. Such a nice person.
18 lutego 2025
Opinia niezależna
Odpowiedź od Better - Lee Valley Ice Centre
Hi Shemida,
Thanks for your review.
It is so brilliant to hear how helpful Josh at Lee Valley Ice Centre was with your son and that he skated on his own! Tell him to keep it up!
Warm Regards
Hazal
Thanks for all staff
18 grudnia 2024
Odpowiedź od Better - Lee Valley Ice Centre
Hi Mehmet,
Thanks for your review.
We are happy that the staff have been so helpful and we will pass on your thanks.
Warm Regards
Hazal
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