Better - Clissold Leisure Centre Recenzje 

183
Wynik TrustScore: 3.5 na 5

3,7

63 Clissold Rd, N16 9EX Hackney, GB


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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

I have been a member of clisold leisure centre for a number of years. I mostly swim and do the circuit and boot camp classes. I wanted to say how exceptional I have found Hamza’s circuit class... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... Zobacz więcej

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Oceniono na 3 z 5

I have really enjoyed my first few months at Clissold. In my opinion, Isaiah and Hamza have demonstrated exemplary customer service and professionalism everytime I have been in the gym. Their rapport... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Centrum rozrywki
  2. Klub fitness
  3. Siłownia
  4. Kryty basen
  5. Biblioteka
  6. Basen zewnętrzny

Napisane przez firmę

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Dane kontaktowe

  • 63 Clissold Rd, N16 9EX, Hackney, Zjednoczone Królestwo

3,7

Średnia

Wynik TrustScore: 3.5 na 5

183 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,7

Wszystkie recenzje

(183)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5344

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Oceniono na 1 z 5

Less the 1 star actually I had an…

Less the 1 star actually I had an option. I got confused with the date and the reception dont have a system to book you in. I know I am the stupid one for confusin the the 6 to an 8. But if they checked me in by name when I arrive I would have not been waiting half an hour. Before realising that I had the wrong day.

16 lutego 2026
Opinia niezależna
Logo Better - Clissold Leisure Centre

Odpowiedź od Better - Clissold Leisure Centre

Hello Nadia,

Thank you for sharing your feedback with us. 

We're truly sorry to hear about the confusion and the inconvenience you experienced at Clissold Leisure Centre. 

We appreciate your understanding and hope that your next visit will be much more enjoyable and seamless.

Kind regards

Oceniono na 5 z 5

Enlightened

I have been significantly struggling with MH in recent months, having my induction and membership completed with George at Clissold park was enlightening and really helped a long way. I was anxious and felt depleted but left feeling encouraged by him. So thank you:)

2 lutego 2026
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Odpowiedź od Better - Clissold Leisure Centre

Hello Asweina,

Thank you very much for your comments and review.

We’re thrilled to hear that your induction with George at Clissold Leisure Centre was such a positive experience. It’s wonderful to know that your visit helped ease any anxiety you had about coming to the gym. We look forward to welcoming you back soon!

Kind regards

Oceniono na 5 z 5

Clissold Leisure Centre is an amazing community facility

I joined the Clissold Leisure Centre recently.
The staff are so kind and helpful and the facilty is incredible.
The staff work really hard to keep the place clean, which must be so difficult considering the footfall.
It's in need of some refurbishment which, I believe, is currently underway.
Overall, this is an amzing facility to have in the community.

2 lutego 2026
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Odpowiedź od Better - Clissold Leisure Centre

Hello Jo,

Thank you very much for your 5-star review and your kind words.

We are pleased to learn that, The Clissold Leisure Centre has met your expectations and serves as a valuable asset to the local community.

Kind regards

Oceniono na 1 z 5

pool changing room are truly revolting

Registered at clissold leisure centre - it's absolutely filthy - the pool changing room are truly revolting

25 stycznia 2026
Opinia niezależna
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Odpowiedź od Better - Clissold Leisure Centre

Hello Benedicte,

Thank you for taking the time to let us know about your recent experience at Clissold Leisure Centre. 

I’m really sorry to hear about the condition of the pool changing rooms, that’s absolutely not the standard we aim to provide.

I’ve passed your feedback on to the site’s management team so they can look into this urgently and ensure the areas are properly cleaned and maintained.

Thanks again for reaching out.

Kind regards

Oceniono na 5 z 5

I'm quite happy

I'm quite happy. George the instructor is great. we learn a lot of things how our body works and also nutrition.

21 stycznia 2026
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Odpowiedź od Better - Clissold Leisure Centre

Hello Amine,

Thank you very much for your comments and feedback, not to mention your  5-star review.

Kind regards

Oceniono na 4 z 5

Good staff improvement in facilities needed

I like that the staff and the fact that they are stern and keen to teach.
The changing rooms are clean although there are not enough of them and not enough showers for the amount of young people having a class all at one time

12 stycznia 2026
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Odpowiedź od Better - Clissold Leisure Centre

Hi,

Thank you so much for sharing your feedback!

We’re pleased to hear that you appreciate the staff at Clissold Leisure Centre and their commitment to being firm, supportive, and keen to teach.

It's great to know that the cleanliness of the changing rooms has also been great. 

We find your feedback regarding the number of changing rooms and available showers, particularly during busy class times, extremely helpful.

Warm Regards,

Kaisha

Oceniono na 5 z 5

Perfect facility for all sport and…

Perfect facility for all sports and activities. Always clean and staff is nice. Big sports Hall. Well maintained competition pool and newish gym.

16 stycznia 2026
Opinia niezależna
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Odpowiedź od Better - Clissold Leisure Centre

Hi John,

Thank you for your kind feedback! 

We’re really pleased to hear that you're enjoying the facilities at the Clissold Leisure Centre

It's great to know that you appreciate the cleanliness, and you're constantly supported by friendly staff. 

We're so happy that the sports hall, pool, and gym are working well for you. 

Warm Regards,

Kaisha

Oceniono na 2 z 5

Supervision could be better

The idea is good but there was nobody to help the four year old ease in into what was to them, a completely new environment with unknown kids. They were disoriented, felt they didn't know what to do while everyone else did, started crying, came to me and refused to go back. Sad.

14 stycznia 2026
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Odpowiedź od Better - Clissold Leisure Centre

Hi Carmen 

Thank you for your review. 

We are very sorry to hear about the recent experience at Clissold Leisure. 

We have passed your feedback on to the management team at the centre to look into, and an email has been sent to you directly regarding your experience. 

Kind Regards

Amir

Oceniono na 5 z 5

In the beginning of January

In the beginning of January, I phoned a person with Relay UK app. I have transferred to another gym because my old gym was redeveloped. In the new gym is quite nice, but the lift isn’t working, so I have to walk up to second floor from basement because I’m born cerebral palsy.

10 stycznia 2026
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Odpowiedź od Better - Clissold Leisure Centre

Hi Fahim,

Thank you for sharing your feedback. We are happy to hear that you are enjoying the facilities at Clissold Leisure Centre and have passed on your feedback about the lift.

Kind regards,

Hazal

Oceniono na 5 z 5

Professional

Quick and easy. No hassle. Thank you Better.

19 grudnia 2025
Opinia niezależna
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Odpowiedź od Better - Clissold Leisure Centre

Thank you for sharing your experience at Clissold Leisure Centre with us, Eileen!

We are very happy to hear you are enjoying your visits!

Oceniono na 2 z 5

Hang your heads in shame

As a member I cannot believe you have the health suite in that state my OCD kicked in instantly and left I would advise you just go into the toilet and look at all the rust surrounding the actual toilet and parts of the spa the ceilings have broken paint hanging and debris lying on the roof that u can see just by looking up the tub looks grimey I couldn't bare to even get in and to top it off you have women that go into the steam room and comb thier hair clumps of hair in the steam Room seats and floor also you have kids running up and down the changing rooms playing with hairdryers playing in cubicles respectfully this is the worst health suite I've been in and won't be using it again unless it is refurbished a group of members were discussing leaving because of this htgen3is absolutely diabolical

13 grudnia 2025
Opinia niezależna
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Odpowiedź od Better - Clissold Leisure Centre

Hi Earonn,

Thank you for providing your feedback!

We’re very sorry to hear about your recent experience at the Clissold Leisure Centre, and would like to apologise that the health suite did not meet our usual cleanliness standards.

We take your concerns extremely seriously, and the issues you've raised will be escalated to the Centre management Team for review.

We appreciate you bringing this to our attention and regret the disappointment caused.

Warm Regards,

Kaisha

Oceniono na 3 z 5

Clissold sports centre

Over all I find the people lovely at Better. I find their prices are getting expensive. This is supposed to be a community Sports centre , but is now becoming a private exclusive sports centre with their prices.

11 grudnia 2025
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Odpowiedź od Better - Clissold Leisure Centre

Hello James,

Thank you for your comments and feedback

Kind Regards.

Oceniono na 5 z 5

I was happy about the way my instructor…

I was happy about the way my instructor took me through all i needed to know and how to go about it.

2 grudnia 2025
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Odpowiedź od Better - Clissold Leisure Centre

Thank you for sharing this great feedback with us, Victor.

We are very happy to hear you are enjoying your visits at Clissold Leisure Centre.

Kind Regards

Oceniono na 1 z 5

Extremely Dangerous and Poorly Managed…


Clissold center

Extremely Dangerous and Poorly Managed – Do Not Take Your Children Here

My son’s first swimming lesson at Clissold Leisure Centre was a nightmare. The instructor, Jane, called all the kids to enter the pool, and my son assumed it was his turn. She got distracted and looked at another child, and my son dived in he nearly drowned. The lifeguard, a blonde woman, did absolutely nothing except say “oh.” She didn’t move a muscle. This is completely unacceptable.

Children deserve competent instructors and lifeguards who can actually respond in an emergency. Please, find staff who are trained and responsible.

On top of this, the centre is run-down, with filthy changing rooms, tiny shower cubicles, and dirty floors.

I would not recommend this place to anyone especially parents with young children.

8 grudnia 2025
Opinia niezależna
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Odpowiedź od Better - Clissold Leisure Centre

Hi Customer

Thank you for your review. 

We are very sorry to hear about your son’s experience. 

Please be assured that your review has been escalated to the General Manager to look into, and a contact request has been sent to you through Trustpilot. 

Please reply to this request at your earliest convenience. 

Kind Regards

Amir

Oceniono na 5 z 5

Good experience

Good experience

8 listopada 2025
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Odpowiedź od Better - Clissold Leisure Centre

Thank you for your feedback, Asmaa!

Kind Regards

Oceniono na 5 z 5

Professional,kind,encouraging and…

Professional,kind,encouraging and supportive.

18 listopada 2025
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Odpowiedź od Better - Clissold Leisure Centre

Hi Benedicta,

Thank you for your wonderful feedback!

We're thrilled to hear how much of a positive impact that we've had on your experience with us.

It's great to know that the staff at the Clissold Leisure Centre have been so kind, encouraging and supportive.

Warm Regards,

Thank you again for your kind words!

Oceniono na 1 z 5

Gym is full of kids and people put…

Gym is full of kids and people put their bags and jackets all around the gym like it’s a cloakroom, and you charge me over £60 a month

24 listopada 2025
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Odpowiedź od Better - Clissold Leisure Centre

Hi George. 

Thank you for your review,

We are sorry to hear about your experience at Clissold Leisure Centre, and we will forward your feedback to the staff to review. 

We hope this will help enhance your experience with us.

Kind Regards

Amir

Oceniono na 5 z 5

Love our centre

Love our centre, great staff, great classes, clean and happy

21 listopada 2025
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Odpowiedź od Better - Clissold Leisure Centre

Hi Lorna,

Thank you so much for your wonderful review!

We’re delighted to hear that you love the Clissold Leisure Centre. 

It's great to know how much of a positive impact our staff, classes, and environment have had on you.

Warm Regards,

Kaisha

Oceniono na 2 z 5

OVER SUBSCRIBED/PRO NEUROTYPICAL

This used to be a nice gym but they've over subscribed. Too many people. Lights extremely bright. Children section as you enter. No consideration for neurodiversity. Its very very greedy. Also, taken the sauna away from people on GP referrals. Very telling.

Update: Thank you for the reply, although, I doubt very much anything will be done about the issues raised.

Update: Just as I thought - they removed their inital statement.

8 listopada 2025
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Odpowiedź od Better - Clissold Leisure Centre

Hell DAB,

Thank you.

Kind regards

Oceniono na 5 z 5

This centre is situated in a prime…

This centre is situated in a prime location for adjoining communities, offering a space for individuals to manage their fitness and health. Providing a wide range of fitness activities and options to suit a diverse range of physicalities.
However, the management of upkeep, maintenance, and other in-house operations is less than satisfactory and much to be desired, despite highlighting these issues on numerous occasions to management, staff, and customers alike, all of which have fallen on uncompromising and deaf ears. These longstanding issues include AC in Studio 1, proper ventilation, and the suggestion of installing 1 or 2 industrial fans in the sports hall, as AC is not economically viable for that area. Drinking water issue, i.e. water pressure or the lack thereof in the gym. Revisiting the procedure and/or specification of cleaning, specifically the changing rooms and shower areas. That is, certainly it cannot be just the floors that require cleaning, what about the showers themselves and frequency, as too the changing rooms.
On closer notice, it appears that management creates this great space, a lovely selling point for the business, and focuses on providing services geared towards individuals who are in and out on an hourly basis; therefore, not much attention is paid to anything else. In that case, there would be little to notice that would be available for constructive critique. Likewise, said criticism as to the frequency of deep cleaning in the health suite

1 listopada 2025
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Odpowiedź od Better - Clissold Leisure Centre

Hello PM

Thank you for your comments and feedback.

Kind Regards

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