Great price for airbed and very good quality very useful with electric pump easy to use.it was like sleeping on a proper bed and being higher of the ground make it easier to get out of. Unfortunately... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Purchased single airbed. Easily inflated/deflated. It has proven to be ideal for our purpose. Item was delivered speedily and we would recommend Bestway to anyone.
Checked with company for correct product very helpful and polite, placed order prompt delivery and very happy withe product ( Thermal cover) for my hot tub Highly recomended
Reakcja na opinię
Terrible company, I have an issue with my hot tub liner, leaking and losing water, under warranty but I can't locate the leak, there answer is they can only do something if you find the leak. Your w... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The leader in everything inflatable and above ground pools, we have a host of different innovative and fun products for you to choose from. Including the ultra-comfortable AlwayzAire™ Airbeds, Steel Pro Max™ Above Ground Pools, Fashion Float collection and the incredible Hydro-Force™ SUP range; we have a range that suits your needs. Explore our website and see what you can discover!
Dane kontaktowe
8 Wentworth Road, Heathfield Estate, Newton Abbot, TQ12 6TL, Newton Abbot, Zjednoczone Królestwo
- 0345 576 6020
- info@bestwaystore.co.uk
- www.bestwaystore.co.uk
3,3
Średnia
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I try to contact you about the…
I try to contact you about the defective pump but you don't answer me back. Thanks for nothing.
2 lipca 2026
Odpowiedź od Bestway Store UK
Hi Florin,
Thank you for getting in touch with us regarding your recent order.
I can see that our team advised to raise a warrant claim for the item, to be able to resolve this with a replacement quickly, but I've not located a claim raised as yet.
You can do that here: https://support.bestwaystore.co.uk/troubleshooting
The team can then look into this for you as soon as possible!
Take care,
Ruth
All good thanks.
2 lipca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Company was fine ,using a substandard…
Company was fine ,using a substandard delivery company will hurt your reputation.
1 lipca 2026
Odpowiedź od Bestway Store UK
We appreciate your feedback regarding the delivery service. We are actively reviewing our partners to ensure a better experience for our customers.
So far the experience has been very…
So far the experience has been very good dealing with bestway. There was some confusion by the courier, but this was sorted out immediately by bestway. The package did sustain some damage but again it had been packed so well by bestway that so far we have found no damage to any parts. Due to a hosepipe ban we are unable to proceed with the installation of the pool.
Thank you bestway.
15 lipca 2026
Odpowiedź od Bestway Store UK
Good morning
I sorry to hear about the issue you have had.
If you would like to contact our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
Returned product as husband had already…
Returned product as husband had already brought and still no refund and no reply to my emails regarding my refund
30 czerwca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Paid £24.99 for next day delivery so it…
Paid £24.99 for next day delivery so it should have been delivered on the Friday, it was not out for delivery on the Friday. After speaking with them they couldn’t understand why it hadn’t been despatched, to be told I should expect a delivery on the Monday, Well that didn’t happen either, so I requested a refund. 2 weeks on, I’m still awaiting the refund to be processed!!! Numerous phone calls where they have lied, iv just had an advisor saying he only just put the refund to the refund department today after telling me for over a week he had already done so! Absolutely disgraceful customer service. I do not recommend at all!!!
7 lipca 2026
Opinia niezależna
Odpowiedź od Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Your Customer Service is terrible
Your Customer Service is terrible, your delivery is terrible, the pool is good. You need to look at upping your CS a 7 day response is not good enough when you are over a week late with delivery.
24 czerwca 2026
Odpowiedź od Bestway Store UK
We appreciate you sharing your feedback. We are concerned to hear about your recent experience with our customer service and delivery, especially given the delay. We are actively reviewing our processes to improve response times and ensure timely deliveries for all our customers. We are glad you are enjoying the pool.
Not had the item
Not had the item. Very disappointed. Ordered 25th June and now 16th July.
25 czerwca 2026
Odpowiedź od Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Quick delivery
Quick delivery. Fab pool, easy to erect - intend to leave up all year so hope it lasts for a few summers to come.
13 sierpnia 2025
The pool was delivered within the time…
The pool was delivered within the time frame and seems very sturdy and well made. The pump could be better but Will have to upgrade later as everything is out of stock at the moment
24 czerwca 2026
They did not refund me for my return
They did not refund me for my return. Even thou I had proof of return details.
25 czerwca 2026
Odpowiedź od Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
keeping up with your cool.…
easy to find and simple to purchase,help was required but got the advice that I needed.
25 czerwca 2026
Terrible customer service
Terrible customer service. I bought a pool which had 2 smallish holes in, then had to
Wait over 2 weeks customer services to get back to me, and they said it wasn’t covered under their warranty!! It arrived with the holes in we didn’t cut them out as they were a diamond shape
18 czerwca 2026
Odpowiedź od Bestway Store UK
Good morning
I sorry to hear about the issue you have had.
If you would like to respond to our customer service team, they would be happy to look into this for you.
Kind regards
Customer Service Team
Shocking customer service and response…
Shocking customer service and response times. Reported a faulty filter over 2 weeks ago and still not resolved. Just when we need it!
Update 17/07 - still no update from Bestway!
Update 20/07 - still no update from Bestway!
16 lipca 2026
Opinia niezależna
Odpowiedź od Bestway Store UK
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Delivery was very long from point of…
Delivery was very long from point of order. You can get next day if you order with Amazon but ordering direct was triple the delivery delivery time
24 czerwca 2026
Odpowiedź od Bestway Store UK
Good morning Kevin
I note from your order that you opted for the 5 working day delivery option, rather than the express service
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.