Checked with company for correct product very helpful and polite, placed order prompt delivery and very happy withe product ( Thermal cover) for my hot tub Highly recomended
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Terrible company, I have an issue with my hot tub liner, leaking and losing water, under warranty but I can't locate the leak, there answer is they can only do something if you find the leak. Your w... Zobacz więcej
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Quick delivery (within 4 days). Packed well and arrived in perfect condition. Airbed so easy to inflate 6-7 "bags" of air & really comfortable to use. Thank you.
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Putting it bluntly. The 2 year warranty doesn't exist. I have reported a slow leak to the seam of my Bestway Steel Pro Max. We purchased this item May 26. It is now Sept 26 and the pool seeps water... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The leader in everything inflatable and above ground pools, we have a host of different innovative and fun products for you to choose from. Including the ultra-comfortable AlwayzAire™ Airbeds, Steel Pro Max™ Above Ground Pools, Fashion Float collection and the incredible Hydro-Force™ SUP range; we have a range that suits your needs. Explore our website and see what you can discover!
Dane kontaktowe
8 Wentworth Road, Heathfield Estate, Newton Abbot, TQ12 6TL, Newton Abbot, Zjednoczone Królestwo
- 0345 576 6020
- info@bestwaystore.co.uk
- www.bestwaystore.co.uk
3,2
Średnia
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
EASY ORDERING AND DELIVERY WITHIN TWO…
EASY ORDERING AND DELIVERY WITHIN TWO DAY WITH EXPRESS DELIVERY PAYMENY. THE BED IS FABULOUS
17 sierpnia 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Good product at a very reasonable cost…
Good product at a very reasonable cost and speedily delivered.
4 sierpnia 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Poor packaging, good product
Managed to get the last pool cover for my Bestway 10ft pool. Item itself was fine, price was reasonable. Item packaging was very poor - slightly ripped and really dirty. Arrived very quickly.
6 sierpnia 2026
Odpowiedź od Bestway Store UK
We appreciate your feedback regarding the pool cover. We are pleased the item and price met your expectations, and we acknowledge your concern about the packaging condition.
Kind regards
Customer Service Team
Pool arrived quicker than expected
Pool arrived quicker than expected, beating the hosepipe ban!
Could do with a better filter pump.
15 lipca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
great service
25 czerwca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Delivery was quick
Delivery was quick. Arrived before I expected it. Bought for next year as in sale and now have 2nd grandchild that will be big enough to use next year.
31 lipca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Terrible customer service faulty filter…
Terrible customer service faulty filter pump sent with Pool in June still hasn’t been resolved
31 lipca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
Quick delivery
Quick delivery. Good packing. Easy to follow instructions and well made items.
30 lipca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
The delivery was just left on my…
The delivery was just left on my driveway for a £1800 pool which I couldn’t move because of the weight of it and I was on my own
Also, the instructions for the pool were not very clear. It was very difficult to put up and the video that is linked to it. I believe is American and didn’t even have the same components at times.
All that being said the pool is amazing and it has been really enjoyed
28 lipca 2026
Odpowiedź od Bestway Store UK
We appreciate you sharing your experience. We are truly sorry to hear about the delivery challenges with such a heavy item and the difficulties you faced with the pool instructions. We are reviewing our delivery protocols and instructional materials to ensure a smoother experience for our customers. We are glad to hear that, despite these issues, you are enjoying the pool.
Great service
28 lipca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Great pool delivered on time
Great pool delivered on time . Many thanks to customer services too
11 czerwca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Product was exactly what was described…
Product was exactly what was described made from sturdy materials and delivered on time ! What more do you need
23 lipca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Replying to Bestway
Replying to Bestway, we did contact you on the 15th July ‘26 even though our pool, pump and filter are still under warranty, (we only bought the pool on the 25th May ‘26) Bestway refused to rectify our situation! Leaving our 10 year old daughter with no pool to play in. Bestway are ok until you get a problem then they won’t help.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Bestway Store UK
I can see from your claim that my colleague has requested information to show the fault whilst the product is being used in accordance with the instructions, and not with an extension lead.
Once we have received this, we will be happy to investigate this matter further.
Thank you for taking the time to leave a review.
Unfortunately, we haven't been able to identify your enquiry from the information provided. We've requested a few more details so we can locate your case and provide a more specific response.
We look forward to hearing from you.
Kind regards,
Customer Service Team
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Ordered my first paddle board it had…
Ordered my first paddle board it had everything I needed very good service from start to finish delivery excellent.
28 lipca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had a positive experience with us. We really appreciate your support and hope to welcome you back again soon.
Kind regards
Customer Service Team
Better pool than expected BUT requires a team to build and proper instructions
This is a really great product, super swimming pool, very cleverly designed and has been admired by all who swim in it. It was delivered carefully and promptly.
HOWEVER only four stars as the instructions are terrible, not only for pool erection but also for putting the filter system pump and pipes together. We had to make several attempts and only managed thanks to various people uploading their own instructions on you tube.
It is reasonably simple to erect but certainly not as simple as shown in your video!! One needs four strong people to do it, not a fingernail painted female and one man!!
Also the pump electric lead is far too short, in order for it to safely reach a power point it needs to be far longer. I have had to dig a trench in the ground in order to insert armoured cable safely underground from an outbuilding across the lawn to the pool pump. I feel you should make sure prospective buyers understand exactly what they need to do when purchasing an all weather pool!!
As I say, it is the most fabulous pool with all who have seen and swum in it, being incredibly impressed and many others I know now wanting to acquire one. We are so enjoying it and it’s easy to maintain.
PLEASE issue proper instructions for both pool erection AND piecing together the different types of filter system.
PLEASE extend the electric lead from pump and ensure buyers realise how to install safely and properly.
15 lipca 2026
Odpowiedź od Bestway Store UK
Good morning
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’re happy with your purchase and had an overall positive experience with us. We really appreciate your feedback and hope to welcome you back again soon.
Kind regards
Customer Service Team
Pool only used twice before getting a puncture.
Used our pool twice and already has a puncture which we cannot locate so will have to be taken to the tip. We used it very carefully so this is disappointing. Impossible to locate the puncture. What a waste of money and resources.
23 lipca 2026
Odpowiedź od Bestway Store UK
I'm sorry to hear you've experienced an issue.
If you haven't already contacted our Customer Service team, please do get in touch and we'll be happy to help. We'll do our best to resolve the matter as quickly as possible.
Kind regards,
Customer Service Team
Fantastic
Easy to navigate website, good prices, high quality items with speedy delivery. Highly recommend!
13 lipca 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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