First the negatives....I tried to order online and it stated free assembly. When I went through processing my order there was nothing on there to confirm assembly. Now the positives...I then rang... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The assistant in the shop was friendly, extremely knowledgeable and helpful, and made the choice of a bed and mattress a stress free experience. Explained all the choices available, their cost, benefi... Zobacz więcej
Dirty van made the bed packaging dirty. Now my carpet upstairs is dirty, must be oil. Delivery guys didn't care at all. They run away so quickly I didn't have time to act. I have to pay a carpet cle... Zobacz więcej
Reakcja na opinię
The staff throughout. I wouldnt usually post things like this but the service from when I entered the store, was left to browse around and when ready nodded someone over to help, to purchase with the... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z meblami do sypialni
- również w kategorii:
- Sklep z łóżkami
- Sklep z materacami
- Sklep z pościelami
O Bensons For Beds - Thurrock561
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, Zjednoczone Królestwo
- 1708869617
4,8
Doskonała
391 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Bensons For Beds - Thurrock561
Thanks so much! We’re thrilled you’re happy with the service — our delivery drivers will love this shout‑out 🚚
Looking forward to seeing you again,
Megan | Customer Care Specialist⭐
High quality with brilliant service to match!
Brilliant service from start to finish - from the staff in the showroom, to communication updates via email, to the delivery men on the day.
The bedframe is of excellent quality too!
2 kwietnia 2026
Odpowiedź od Bensons For Beds - Thurrock561
We appreciate your wonderful feedback! We're so glad to hear you received brilliant service from our showroom staff to our delivery team, and that you are enjoying the excellent quality of your new bedframe.
A good experience.
The process from placing our order in the Thurrock store to receiving delivery was seamless. Our mattress arrived promptly on the agreed delivery date and was helpfully placed in the room of our choice. We could not have wished for better service.
29 marca 2026
Odpowiedź od Bensons For Beds - Thurrock561
Thank you for the lovely review! 😊 We’re thrilled to hear everything—from ordering at our Thurrock store to delivery—was seamless. Prompt delivery, helpful placement, and great service are exactly what we aim for. We really appreciate your kind words and are delighted you couldn’t have wished for better,
Megan | Customer Care Specialist⭐🛏️
Kept updated all the time and
Kept updated all the time and
Arrived on time and really good company
27 marca 2026
Odpowiedź od Bensons For Beds - Thurrock561
Thank you for the great feedback! 😊 Wonderful to hear you were kept updated throughout and that delivery arrived right on time. So glad you found the team great company too,
Megan | Customer Care Specialist💜
Excellent customer service
Excellent customer service , prumpt delivery and I was very imperessed with the delivery men
23 marca 2026
Odpowiedź od Bensons For Beds - Thurrock561
Thanks for the amazing review! So glad you enjoyed the top‑notch service and super‑prompt delivery — and love that the delivery team made such a great impression! We really appreciate it,
Megan at Customer Care🌟
Bed put together professionally
The team arrived well on time and bed was put together really well and without much hassle. The team respected the property and cleared up after they finished putting the bed together.
19 marca 2026
Odpowiedź od Bensons For Beds - Thurrock561
Thank you Paul! We’re so glad the team arrived on time and assembled the bed so smoothly. Great to hear they respected your home and left everything tidy — we really appreciate your lovely feedback,
Megan at Customer Care
Helpful staff polite delivery men
Helpful staff polite delivery men.
We got what we asked for.
7 marca 2026
Odpowiedź od Bensons For Beds - Thurrock561
Harry Saunders,
We're happy to know our staff and delivery team were helpful and polite, and that we were able to meet your expectations. Thank you!
Team Bensons
Polite helpful sales staff
Polite helpful sales staff. Good variety of items to view. Fair price. Short delivery time. Pleasant delivery drivers.
Thank you
5 marca 2026
Odpowiedź od Bensons For Beds - Thurrock561
Karen Clifford,
We appreciate you sharing your positive experience! We're happy to hear that our sales staff was helpful and that you were pleased with the variety and delivery.
Team Bensons
Service average but finance options helped choose Bensons for Beds!
Experience was okay - felt the customer service initially was not great.
We had to wait around for someone to talk to us, although there were others who came in later and got serviced straight away.
We did eventually get service, forgot his name, but he was nice.
The payment arrangement is the only thing that was niche to choosing Bensons for Beds! That really helped choosing with them.
2 lipca 2025
Odpowiedź od Bensons For Beds - Thurrock561
Thank you for sharing your experience with us. I’m sorry to hear that the initial customer service didn’t meet expectations — waiting around while others are served first can be really frustrating, and we appreciate you highlighting it. I’m glad that once you were seen, the colleague who helped you was friendly and made the experience better. It’s also great to hear that our payment options helped make your decision easier. Thank you again for the honest feedback — it really helps us improve,
Megan at Customer Care
Delivery arrived at time promised ,
Delivery arrived at time promised ,
Freindly delivery men no problem ordering bed .
19 lutego 2026
Odpowiedź od Bensons For Beds - Thurrock561
Thank you for your feedback Robert! We’re delighted to hear your delivery arrived right on time and that the delivery team were friendly and helpful. We’re also pleased to know ordering your bed was easy and trouble‑free. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Staff were very helpful
17 lutego 2026
Odpowiedź od Bensons For Beds - Thurrock561
We appreciate your positive feedback! We are so glad to hear our staff was helpful.
very good service
13 lutego 2026
Odpowiedź od Bensons For Beds - Thurrock561
We appreciate you sharing your feedback!
Brilliant service from sales to…
Brilliant service from sales to delivery guys,100% would definitely recommend. And my bed and mattress so far are amazing,
12 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Thurrock561
We're happy to hear about the brilliant service you received from our sales and delivery teams! We appreciate your recommendation and that you find your new bed and mattress amazing.
From the time I walked into the store I…
From the time I walked into the store I was greeted with a smile and helped me to get the right order would use Benson beds again 👍
10 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Thurrock561
We're delighted to hear that you were greeted with a smile and received the assistance needed to place the right order. We appreciate your intention to use our beds again!
Stewart - Bensons Team
Odpowiedź od Bensons For Beds - Thurrock561
We're so pleased that you found our service to be excellent. Thank you for taking the time to share your positive experience with us!
Our experience at your store was…excellent
Our experience at your store was excellent and your representative Asha was very knowledgeable, pleasant and helpful.
The delivery staff were pleasant and efficient.
7 lutego 2026
Odpowiedź od Bensons For Beds - Thurrock561
We're happy to hear that you had an excellent experience in our store and that our team members were knowledgeable, pleasant, and helpful. We appreciate your positive feedback!
Odpowiedź od Bensons For Beds - Thurrock561
We're happy to hear that the salesperson was helpful and patient! We appreciate you mentioning our quick and efficient delivery service. Thank you!
Odpowiedź od Bensons For Beds - Thurrock561
We appreciate you sharing your experience! We are so glad everyone was professional and helpful during your visit with us.
Great Customer Service
Great Customer Service throughout.
Sales team were efficient and most importantly I was impressed with the regular updates concerning my purchase order.
Thank you 🙏
5 lutego 2026
Odpowiedź od Bensons For Beds - Thurrock561
We appreciate your feedback. We're happy to hear that our sales team was efficient, and you were impressed with the regular updates regarding your order. Thank you for your support!
Mason was brilliant 🤩
Mason was brilliant - so helpful and had great knowledge 👍🏽👍🏽👍🏽👍🏽👍🏽
31 stycznia 2026
Odpowiedź od Bensons For Beds - Thurrock561
We're happy to hear that you found our team member helpful and knowledgeable. We appreciate you taking the time to share your positive experience!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.