First the negatives....I tried to order online and it stated free assembly. When I went through processing my order there was nothing on there to confirm assembly. Now the positives...I then rang... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The assistant in the shop was friendly, extremely knowledgeable and helpful, and made the choice of a bed and mattress a stress free experience. Explained all the choices available, their cost, benefi... Zobacz więcej
Dirty van made the bed packaging dirty. Now my carpet upstairs is dirty, must be oil. Delivery guys didn't care at all. They run away so quickly I didn't have time to act. I have to pay a carpet cle... Zobacz więcej
Reakcja na opinię
The staff throughout. I wouldnt usually post things like this but the service from when I entered the store, was left to browse around and when ready nodded someone over to help, to purchase with the... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z meblami do sypialni
- również w kategorii:
- Sklep z łóżkami
- Sklep z materacami
- Sklep z pościelami
O Bensons For Beds - Thurrock561
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, Zjednoczone Królestwo
- 1708869617
4,8
Doskonała
391 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Had a great experience today purchasing…
Had a great experience today purchasing two beds from the Lakeside branch. Mason was extremely helpful & knowledgeable and made the sale experience quick and easy.
12 lipca 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Thurrock561
We're so pleased you had a great experience purchasing beds from our Lakeside branch. It's wonderful to hear that our colleague was extremely helpful and knowledgeable, making your sale quick and easy.
Great from start to finish good…
Great from start to finish good communication delivery was on time allotted
9 lipca 2026
Odpowiedź od Bensons For Beds - Thurrock561
We're so pleased you found our communication good from start to finish and your delivery was on time. Thank you for your kind feedback!
Excellent service
Excellent service, was allowed to try several beds to find the one that suited me. Staff very friendly and helpful
27 czerwca 2026
Odpowiedź od Bensons For Beds - Thurrock561
We're so pleased you received excellent service and were able to try several beds to find the perfect one. It's wonderful to hear our staff were friendly and helpful. Thank you for your kind feedback!
Happy with service
4 lipca 2026
Odpowiedź od Bensons For Beds - Thurrock561
Thank you for sharing your positive experience with us!
Everything was seamless from placing…
Everything was seamless from placing the order, to regular communication, and delivery. Our new bed is amazing.
Every member of staff was polite, friendly and helpful.
5 lipca 2026
Odpowiedź od Bensons For Beds - Thurrock561
We're so pleased to hear that your experience, from ordering to delivery, was seamless and that our team was polite, friendly, and helpful. Enjoy your amazing new bed!
Ordering was very simple as what I…
Ordering was very simple as what I would expect from Bensons. It took a couple of weeks to arrive and was given a 2 hour slot and the driver phoned early to say he was running early and it was delivered without any fuss and collected old mattress in under 20 minutes. Well done
19 czerwca 2026
Odpowiedź od Bensons For Beds - Thurrock561
We're happy to hear that ordering was simple and that your delivery was efficient. It's great the driver communicated well and handled the old mattress quickly. Thank you for your positive feedback!
Team Bensons
Reliable and excellent service
Very good service from the sales asst to the fitters.
I have bought beds and furniture in the past from Bensons, and they’ve never let me down.
20 czerwca 2026
Odpowiedź od Bensons For Beds - Thurrock561
We're so pleased to hear about your positive experience with our team, from sales to fitting. We appreciate your continued loyalty!
Team Bensons
Odpowiedź od Bensons For Beds - Thurrock561
We appreciate your kind feedback! It's wonderful to hear you had a great experience.
Team Bensons
Mattress purchase
The expertise of the salesman (Chris) at the lakeside store was excellent in helping us chose the correct mattress for our requirements. The updates on the progress of the order were reassuring to know that the mattress was being made. The delivery team were polite and carried out their work efficiently. All in all I rate the experience as first class
27 maja 2026
Odpowiedź od Bensons For Beds - Thurrock561
We're so pleased to hear our team provided excellent expertise in helping you choose the right mattress. It's wonderful that our updates were reassuring and that our delivery team was polite and efficient. Thank you for your first-class feedback!
Team Bensons
Odpowiedź od Bensons For Beds - Thurrock561
We're so pleased our team was helpful to you! We appreciate your kind words and feedback.
Team Bensons
Odpowiedź od Bensons For Beds - Thurrock561
We are so glad you found our service excellent and easy to deal with. Thank you for your kind words!
Team Bensons
Had a great experience at Benson for…
Had a great experience at Benson for Beds in Lakeside Retail Park thanks to Christopher. He really listened to what we wanted and took the time to suggest some great ideas for both mattresses and bed frames without ever being pushy. He was knowledgeable, patient, and genuinely a pleasure to deal with from start to finish. Would highly recommend Christopher to anyone searching for a new bed or mattress. Excellent customer service.
23 maja 2026
Odpowiedź od Bensons For Beds - Thurrock561
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team was so helpful and provided excellent service. Thank you for your kind words and recommendation!
Team Bensons
Everything
From the staff in store, to the updates, to the delivery guys, to the wonderful night sleeps I've been having, everything I'd wonderful.
16 maja 2026
Odpowiedź od Bensons For Beds - Thurrock561
We're so happy to hear that everything, from our staff to your wonderful night's sleep, has been excellent! Thank you for sharing.
Team Bensons - Jess
Helpful Sales Person
The sales person was helpful and friendly and provided us with all the information we needed.
6 maja 2026
Odpowiedź od Bensons For Beds - Thurrock561
We appreciate you sharing your experience. It's great to hear that our sales person was helpful, friendly, and informative!
Team Bensons
Highly recommended
Jodie in the branch very helpful and care clients.Price and payment plan perfect.
Time scale and delivery date on time.
Communication was very good
Highly recommended
8 maja 2026
Odpowiedź od Bensons For Beds - Thurrock561
We're happy to hear that our branch provided excellent support and cared for your needs. It's great the price, payment plan, timeline, and communication suited you well!
Team Bensons
Good price
Good price, didnt have the mattress i originally wanted but was shown an alternative, also ordered my bed for me as wasn't available in store. Was helped by Jamie who was really helpful and knowledgeable
3 maja 2026
Odpowiedź od Bensons For Beds - Thurrock561
We appreciate you taking the time to share your experience. We're glad you found a suitable alternative and that we could order your bed. It's great to hear that our team member was helpful and knowledgeable!
Team Bensons
Would shop there again
Staff were welcoming and no pressure,
Delivery guys also were brilliant and curious just took their shoes off without asking
Well done lads
30 kwietnia 2026
Odpowiedź od Bensons For Beds - Thurrock561
We appreciate your fantastic feedback! It's great to know our team made you feel welcome and our delivery crew impressed you with their thoughtfulness. Thanks for sharing!
Team Bensons
Shocking delivery and assembly service…
Shocking delivery and assembly service had to get someone myself to assemble the wardrobe as I was left with it flat packed and told another 5 weeks wait before they could return after the items was already 3 weeks late
26 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Thurrock561
We’re very sorry to hear about your experience and apologise for the delays and inconvenience caused. Being left with flat‑packed furniture after such a long wait is understandably frustrating, and this is not the service we expect to provide.
We would like the opportunity to investigate what happened and see how we can help. We have requested your order details so that we can contact you directly.
Thank you for taking the time to share your feedback, and again, we’re sorry for the experience you’ve had,
Megan | Customer Care Specialist
Odpowiedź od Bensons For Beds - Thurrock561
Thanks so much — great to hear it’s been very good so far. We hope the delivery goes just as smoothly,
Megan | Customer Care Specialist💤
Excellent service from Chris the Sales Manage
Excellent service from Chris the sales manager. He was inciteful, educational and patient. Provided a great genuine customer experience.
14 kwietnia 2026
Odpowiedź od Bensons For Beds - Thurrock561
We appreciate your excellent feedback! We're so glad to hear that the sales manager was insightful, educational, and patient, providing a great customer experience.
Team Bensons
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.