Amazing In store customer service! Very informative, 8months on and my bed still looks just as good as the day it arrived.. mattress is amazing some days I literally struggle to get out of bed becaus... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 4 Elk Mill Retail Park, Oldham, OL2 5HX Oldham, Lancashire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From looking round in the Oldham store, nothing was to much trouble, the managers genuinely helpful with the knowledge with different mattress's to chose from. to customer service on the phone. The... Zobacz więcej
Reakcja na opinię
Bought two single mattresses today at Elk Mill Oldham. The service and attention we received couldn't have been better. After the initial acknowledgement that we were in the store we were left to brow... Zobacz więcej
Reakcja na opinię
The manager was a right grumpy bugger old guy with a bit of a belly. Acting like he owned the place and everyone was below him, even the customers. We went in to ask questions regarding a bed we previ... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
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O Bensons For Beds - Oldham
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 4 Elk Mill Retail Park, Oldham, OL2 5HX, Oldham, Lancashire, Zjednoczone Królestwo
4,7
Doskonała
182 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The young lady was very helpful and…
The young lady was very helpful and explained all the different beds and mattresses
10 kwietnia 2026
Odpowiedź od Bensons For Beds - Oldham
We appreciate your feedback! We're so glad to hear that our staff member was helpful and explained the beds and mattresses clearly to you.
Team Bensons - Jessica
Odpowiedź od Bensons For Beds - Oldham
We appreciate you taking the time to share your feedback with us. We are so happy to hear that you received excellent customer service.
Great customer service.lovely…
Great customer service.lovely comfortable bed ,quick delivery .10out of 10.
2 kwietnia 2026
Odpowiedź od Bensons For Beds - Oldham
Thank you! 😊 We’re delighted to hear you received great customer service, love your lovely comfortable bed, and that delivery was quick. 10 out of 10 really made our day—enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Bensons at Elk Mill
We went to Bensons at Elk Mill, Oldham and found the team were really helpful and knowledgeable.. Colin and Owen were fantastic.. a great experience and would recommend..and Owen was generous with his biscuits.. :)
14 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Oldham
Thank you for the lovely review! We’re so pleased to hear Colin and Owen made your visit a great experience—and we’re glad Owen’s biscuit generosity didn’t go unnoticed! 😊 We really appreciate the recommendation,
Megan | Customer Care Specialist💜
New bed
The service was brilliant from start to finish. The showroom staff were knowledgeable and helpful and the delivery people were brilliant, O and love the new bed too 😁.
27 marca 2026
Odpowiedź od Bensons For Beds - Oldham
Thank you so much for the lovely review! We’re thrilled you had brilliant service from start to finish. Our showroom team will be glad to hear their knowledge helped, and it’s great that the delivery crew impressed too. And we’re even happier that you’re loving your new bed — enjoy those comfy nights,
Megan | Customer Care Specialist😁
Brilliant customer service
The staff at the local Bensons store were very helpful and able to give good advice so that we could decide on the right mattress for us. The store was clean and well lit and shopping there was a good experience.
23 marca 2026
Odpowiedź od Bensons For Beds - Oldham
Thank you! Great to hear our store team were so helpful and offered the right advice to help you choose your mattress. Lovely to know the clean, well‑lit store made your visit a good experience too,
Megan at Customer Care
Colin- Elk Mill, oldham
I visited the elk mill store in Oldham. I spoke to a chap called Colin, he was superb! He is very knowledgeable about all products in store and took his time to explain everything. Ive already recommend Colin and the store to whoever will listen. I grabbed an absolute bargain dont be put off thinking it will be out of your budget there is something for everyone even ex display and heavily discounted mattresses. Colin even arranged removal of my old bed and mattress upon delivery.
22 marca 2026
Odpowiedź od Bensons For Beds - Oldham
Thanks so much for leaving this review for us Victoria! We love seeing familiar faces — and helping you find the perfect fit without stretching the budget. Come back anytime, we’re always happy to help!
Best Wishes,
Megan at Customer Care💜
Happy customer
Sale was seamless, we were kept updated from order to delivery, delivery team arrived when promised and were courteous and respectful
19 marca 2026
Odpowiedź od Bensons For Beds - Oldham
Thank you so much for your 5 star review Anthony! ⭐
We’re really glad the whole process was seamless for you — from order updates to delivery day. Great to hear the delivery team arrived on time and were courteous and respectful too. Really appreciate you sharing your experience,
Megan at Customer Care
Would definitely recommend Bensons.
Oue experience shopping Bensons for Beds was very positive. The staff were only too happy to help, knowledgeable and very understanding to our personal needs. A good experience all round!
15 marca 2026
Odpowiedź od Bensons For Beds - Oldham
Julie Shaw,
We're so glad your shopping experience was positive. It's great to hear our team were helpful, knowledgeable and understanding of your needs. Thank you for sharing your experience!
Team Bensons - Jessica
Lovely experience at Bensons
Lovely experience at Bensons, unlike Dreams where they hound you like absolute vultures I was left to my own devices in Bensons until I was ready to speak to someone, they initially said hello and said if I need anything let them know and they left it at that. That was great.
I was satisfied with the ordering process and the price that was tailored for me. The manager Owen is a great guy and I felt really taken care of. He is a lovely man and very professional and down to earth. Overall a great experience at Bensons. In another league to Dreams!
15 lutego 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Oldham
Thank you so much for sharing your experience Owen! We’re delighted to hear you felt comfortable browsing at your own pace and well looked after throughout. Owen will be thrilled to receive your kind words — he really is fantastic. We’re so glad you had such a great visit with us!
Megan at Customer Care🛏️
Excellent service from start to finish!
I had a great experience with Bensons for Beds. The staff were friendly, knowledgeable, and took the time to really understand what I was looking for without any pressure to buy. The range of beds and mattresses was excellent, and I felt well-advised rather than sold to.
Delivery was smooth and on time, and the Trempur mattress itself is fantastic, comfortable, well-made, and exactly what I needed. I’m genuinely sleeping better already.
Highly recommend Bensons for Beds for quality products and great customer service. Would definitely shop here again!
24 lutego 2026
Odpowiedź od Bensons For Beds - Oldham
We're happy to hear about the great experience you had with us. It's great to know that the staff were friendly and knowledgeable and that delivery was smooth. Thank you for recommending us,
Megan at Customer Care
A messy process to get the mattress we…
A messy process to get the mattress we wanted. Felt rushed.
We knew what mattress we wanted and bensons was the only place we could get it from. We sat at a desk to do the paperwork, but the person sat behind the desk wasn’t dealing with us. The person selling us the mattress had to lean over the person to complete necessary paperwork. The person sat at the desk didn’t even offer to move for 10 minutes so we could go through the information. He didn’t even acknowledge us and just seemed dam right rude.
The employee selling us our mattress was rushing, missed giving us information and had me sign a waiver where most information had not been given. I had to ask for this information for each point she had missed.
I wouldn’t have stayed to buy this mattress if it wasn’t the one we wanted. But as already said bensons is the only place I can get it from.
19 lutego 2026
Odpowiedź od Bensons For Beds - Oldham
Thank you for sharing your experience Mrs Melia. We’re really sorry to hear how messy and uncomfortable the process felt when purchasing your mattress. You should never feel rushed or overlooked, and it’s disappointing to hear that the seating setup and the colleague’s behaviour made things awkward, especially without even acknowledging you.
We’re also sorry that important information was missed and that you had to prompt for details before signing — that’s not the level of service we aim to provide. We’ll be feeding this back to the management team to ensure it’s addressed.
Thank you again for bringing this to our attention, and we’re very sorry for the frustration caused,
Megan at Customer Care
The whole experience from the shop to…
The whole experience from the shop to delivery was excellent
13 lutego 2026
Odpowiedź od Bensons For Beds - Oldham
We appreciate you letting us know the experience, from the shop to delivery, was excellent! We're so glad you were happy with our service. Thank you for your review - Lauryn at Customer Care.
Odpowiedź od Bensons For Beds - Oldham
Thank you for your positive feedback regarding our great service.
Was really helpful and friendly
Was really helpful and friendly, I didn't feel rushed placing my order
3 lutego 2026
Odpowiedź od Bensons For Beds - Oldham
We're so glad to hear that our team was helpful and friendly, and that you didn't feel rushed while placing your order. Thanks for your feedback!
I had already seen the bed I wanted the…
I had already seen the bed I wanted the assistant although u didn't have it in store showed me various other similar types.she didn't need to put the time on she could have sat me down and done the paperwork but she wanted to make sure it was right
29 stycznia 2026
Odpowiedź od Bensons For Beds - Oldham
We're happy to hear that the assistant helped you find similar options when your desired bed wasn't available. We appreciate you acknowledging their dedication to ensuring you found the right fit. Thank you for your positive feedback!
Love the beautiful bed
I’m very happy with this bed. Very nice. Good quality and price. Definitely recommend.
15 listopada 2025
Odpowiedź od Bensons For Beds - Oldham
We're very happy you're pleased with the bed's quality and price! It's great to hear you recommend it. Thanks for sharing your positive experience.
Excellent customer service
Excellent customer service. Great communication throughout. Good delivery on time.
15 stycznia 2026
Odpowiedź od Bensons For Beds - Oldham
We appreciate your positive feedback! We're happy to hear you experienced excellent customer service and timely delivery with great communication.
Poor service / quality
I purchased Wordrope with delivery and fitting .
It was not fixed well it is not stable and shaking it is not safe to use .
When I reported this they mentioned I need to attached myself or handy man because the fitter don’t have home insurance.
If they mentioned this from the beginning verbally or on the order I wouldn’t take it .
I asked them either to refix or come and collect and process refund . Unfortunately they refused to do so .
20 stycznia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Oldham
Thank you for your feedback. We’re sorry to hear about the issues with your wardrobe and the fitting service. We have since been in touch to discuss this further and provide support. If there’s anything more you need, please feel free to message us directly,
Megan at Customer Care
Great service and very comfortable…
Great service and very comfortable mattress
15 stycznia 2026
Opinia niezależna
Odpowiedź od Bensons For Beds - Oldham
We appreciate your positive feedback regarding our service and comfortable mattress! We are happy you had a great experience. Thank you!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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