Staff were really helpful and friendly, we were kept informed by text or email of what stage the bed was at, delivery was great on time and professional
Lokalizacja
Zmień lokalizacjęUnit 6b Euro Retail Park, Ransomes Way Central Avenue, IP3 9SN Ipswich, Suffolk, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have regularly bought items from the Ipswich store and on returning today we enjoyed another excellent visit. Both Jay and Craig were suoer helpful without any pushy salesmanship. They are extreme... Zobacz więcej
Reakcja na opinię
Wonderful customer service, very helpful and considerate delivery drivers. The call 30 minutes away (on the dot) as mentioned in their emails. We received ail updates all the way along. We purchased w... Zobacz więcej
Reakcja na opinię
Absolutely incredibly customer service received by Janine yesterday. Knowledge was amazing, really helped us find comfort in our mattress. She aloud us to try out different types of comfort and we wal... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Bensons For Beds - Ipswich110
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit 6b Euro Retail Park, Ransomes Way Central Avenue, IP3 9SN, Ipswich, Suffolk, Zjednoczone Królestwo
- 1473271142
4,9
Doskonała
298 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer service
Great customer service, wonderful delivery guys John H and Steven B excellent
17 czerwca 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Ipswich110
We're happy to hear that you received great customer service and that our delivery team were excellent! We appreciate your positive feedback. Take care, Megan at Customer Care.
Great Deal
Helpful, pleasant, knowledgeable are the three words I would use, what more do you need, nothing.
17 czerwca 2025
Odpowiedź od Bensons For Beds - Ipswich110
We're happy to hear that you found our team helpful, pleasant, and knowledgeable! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Odpowiedź od Bensons For Beds - Ipswich110
Thank you for sharing your amazing 5 star review for us Mark. Take care, Megan at Customer Care
Thank you Shane and team
Thank you to Shane and the whole team on Sunday for helping us choose our perfect bed for the second time. They were helpful, informative with a relaxing feel and fab humour which is so rare these days. Thank you again.
1 czerwca 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Ipswich110
We appreciate you choosing us again Nicole! We are so happy to hear that our team provided helpful information and a relaxing, humorous atmosphere while assisting you in finding your perfect bed. Thanks for your kind words, Megan at Customer Care
Good purchasing experience
I found the staff very helpful when choosing my new bed, and the follow up communication by email was excellent. Delivery was delayed due to a road traffic accident but a new delivery date was very quickly planned. I can recommend Bensons on the quality of service I received.
9 maja 2025
Odpowiedź od Bensons For Beds - Ipswich110
Thank you for choosing Bensons for your new bed! We are so happy to hear that our staff provided helpful service and that our follow-up communication was excellent. We apologize for the delivery delay, but we are glad to have quickly arranged a new delivery date for you. Your recommendation means a lot to us!
Over experience
The sales assistant was helpful and polite. Gave us all the information we needed.
14 maja 2025
Odpowiedź od Bensons For Beds - Ipswich110
Thank you for your positive review! Our team takes pride in providing excellent customer service and we are delighted to hear that our sales assistant was able to assist you with everything you needed. We look forward to serving you again in the future!
Staff were very helpful we said what we…
Staff were very helpful we said what we wanted and got a great bargain
7 maja 2025
Odpowiedź od Bensons For Beds - Ipswich110
Thank you so much for your kind words! Our team is committed to providing excellent service and finding the best deals for our customers. We're glad we could help you find exactly what you were looking for at a great price. We appreciate your business! Sleep well,
Team Bensons💜
The Salesman who was very helpful
6 maja 2025
Odpowiedź od Bensons For Beds - Ipswich110
Thank you for taking the time to leave us a review! We are so glad to hear that our salesman was helpful in catering to your needs. It's our goal to provide exceptional service to all our customers. We hope to have the opportunity to see you again in the future!
Sleep well, Team Bensons💜
Great customer experience
The personal attention given to us by Charlotte was a main reason of us purchasing. Attentive but not pushy letting us browse and always being available when questions needed answering. The quality of products is not in question as we have purchased from here in the past.
22 kwietnia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Ipswich110
Thank you for your review! We are so happy to hear that Charlotte's personal attention played a key role in your purchase. We strive to provide excellent service and quality products to all of our customers. Looking forward to seeing you again in the future!
Sleep well,
Team Bensons💜
Buying new mattresses
The salesman was very informative and patient to explain the different types of mattresses to aid in our choices
14 kwietnia 2025
Odpowiedź od Bensons For Beds - Ipswich110
We are thrilled to hear that our salesman provided you with helpful information and patience during your mattress shopping experience! We strive to educate our customers and assist in making the best decision for their needs. Thank you for choosing our business! #customersatisfaction #mattressshopping
Went out
Went out l
Needing a new mattress for our bed. Shop Assistant was very knowledgeable about the products he sold. No hard sell . Asked us the right amount of questions.
Was not pushy was happy to move mattresses about so we could try them on a divan . Would recommend
31 marca 2025
Odpowiedź od Bensons For Beds - Ipswich110
We're glad you enjoyed your experience finding a new mattress. It's great to know the shop assistant's knowledge and helpful approach made your decision easier. We appreciate your recommendation, Megan at Customer Care
Great service from start to finish!
Great support in store choosing correct mattress. Stephen and Andrew were so professional when delivering mattress. Many thanks
21 marca 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Ipswich110
We're happy to hear that you received great support in choosing your mattress! We appreciate your acknowledgement of the professional delivery. Thank you, Megan at Customer Care
Very helpful and knowledgable
7 marca 2025
Odpowiedź od Bensons For Beds - Ipswich110
We appreciate your kind words! We are happy to know we were helpful and knowledgeable. Take care, Megan at Customer Care
Odpowiedź od Bensons For Beds - Ipswich110
We're happy to hear that you found our service and advice excellent! We're glad the Sleep Pro is fantastic for you. Thanks for your feedback, Megan at Customer Care.
Jay was very helpful and knowledgeable
Jay was very helpful and knowledgeable. She quickly found the mattress we needed.
3 marca 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Ipswich110
We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad we could quickly assist you in finding the perfect mattress. Thank you, Megan at Customer Care
Odpowiedź od Bensons For Beds - Ipswich110
We appreciate your feedback and are so happy to hear that you found our service great and helpful! Thank you for your support, Megan at Customer Care
The chap who looked after us was so…
The chap who looked after us was so patient with me and so helpful it made such a change from a bed shop we had been to the weekend before.
It's small things like this that made the sale, I wasn't going to spend as much as I did but because of the customer service I received from the salesman it wasn't as painful as I thought
8 lutego 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Ipswich110
We're happy to hear that our team member's patience and helpfulness positively impacted your experience. It's wonderful to know that the service you received made your purchase a pleasant one. Thank you for sharing your positive feedback, Megan at Customer Care
Staff were excellent and got exactly…
Staff were excellent and got exactly what we were looking for great experience from start to finish with excellent deals/ prices if ever need anything in the future I know we’re I will be going thanks
5 lutego 2025
Odpowiedź od Bensons For Beds - Ipswich110
We're delighted to hear that our staff provided you with exactly what you were looking for! We appreciate you noting the great deals and prices, and we look forward to seeing you again in the future, Megan at Customer Care
2nd purchasea from Bensons…
I have purchased a bed from Bensons previously and have been very pleased. I needed a second bed in similar configuration. The salesman quickly recovered my previous order and was able to replicate.
Excellent service.
4 lutego 2025
Odpowiedź od Bensons For Beds - Ipswich110
We appreciate your continued business and are happy to hear that our team member was able to assist you in replicating your previous order. Thank you for your kind words regarding our service, Megan at Customer Care
Avoid at all cost
Avoid at all cost!
Waited nearly 7 weeks for a bed and mattress costing almost £3k and ended up with nothing!
Delivery confirmation received countless times up to and including the day before delivery was due. But, at 5pm the night before,received a call to say the mattress wasn’t coming, only the bed. Mattress will be at least another 3 weeks. Was asked, Do you want the bed delivered, said no, bring it when the mattress is ready, they said, if you don’t take the bed now, it may not be available when the mattress is ready, as they will assign it to someone else!! I reluctantly took delivery. When it arrived the next day, the stitching on the headboard was visibly coming loose, the back was ripped in numerous places and it looked like there was a cigarette burn on the side of it!
Asked for a full refund, was told it would have to wait until it was collected. Pointed out that I hadn’t had the expensive bit of the delivery, ie the mattress, so why can’t you refund me the mattress!
Going to take a week to collect, in the meantime I have an unusable bed blocking my room, I’m out of pocket £3k and still need to buy another bed!
Shocking!
5 lutego 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Ipswich110
We're very sorry to hear about the issues with your order and the condition of the delivered bed. We know waiting so long and then receiving a damaged item is frustrating. We're looking into what happened with your mattress delivery and the bed's condition. Thank you for bringing this to our attention. Take care, Megan at Customer Care
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.