Never knew what to look for or what to expect, except lying on beds seeing what feels right. Naveed, the man who served and assisted me was very helpful. Asked the right questions and gave me his sugg... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... Zobacz więcej
Reakcja na opinię
Everything from start to finish all team member was understanding and listened to our requirements. Farnborough 684 UNIT E store team keep up the good work.
Reakcja na opinię
I have to say online video call was rubbish on both occasions when I called. I was told after the 1st time I was going to get a quote emailed to me. Waited 2 days and had to contact them again t... Zobacz więcej
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Informacje dotyczące firmy
O Bensons For Beds - Farnborough648
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, Zjednoczone Królestwo
- 1252549783
4,8
Doskonała
571 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer service from start to…
Great customer service from start to finish!
28 listopada 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
We are happy to hear that you had a great experience with our customer service team from beginning to end.
Required a new mattress but couldn’t remember the bed frame size I had ordered 3 years previously
I knew what I wanted when I arrived but could not remember the size frame I had brought from them 3 years prior. The assistant looked my details up, found my bed and sized up for a new mattress. Simple easy and in and out in 30 minutes. Advisor was brilliant and new his job!
18 listopada 2025
Odpowiedź od Bensons For Beds - Farnborough648
We're glad you enjoyed your experience. It's great to hear that our advisor was helpful in finding the right mattress size for you. Thank you for your positive feedback,
Megan at Customer Care
Bensons were great !
Bensons were great from the moment I walked into the store in Farnborough Gate and was served by Nasim to the moment the bed was installed. I rec'd emails about the delivery and was given a time of arrival as expected. Martin and Mandie who delivered the bed were very efficient, professional and friendly. I couldn't fault them or Bensons! To be thoroughly recommended.
31 października 2025
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that you had a great experience, from the store to the installation. It's wonderful to know the delivery team was efficient and friendly. We appreciate your recommendation and thank you for your feedback,
Megan at Customer Care
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate you sharing that our staff was helpful, explanations clear, and delivery quick!
Thanks for choosing us – we hope to serve you again!
- Megan at Customer Care
Great experience!
Greeted friendly, advice offered, nice and not too pushy, found what we needed and purchase completed smoothly
11 listopada 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Great experience .
Very good service from both the show room staff and the two delivery chaps.
7 listopada 2025
Odpowiedź od Bensons For Beds - Farnborough648
Thank you for your feedback Stephen! We’re delighted to hear that both our showroom staff and delivery team provided you with such great service. We’ll make sure your kind words are shared with everyone involved.
Thank you for your positive review – Lauryn at Customer Care 💜
Odpowiedź od Bensons For Beds - Farnborough648
We’re so pleased to hear you received excellent service! Your satisfaction means everything to us.
Thank you for your positive review – Lauryn at Customer Care 💜
The sales person was very helpful
6 listopada 2025
Odpowiedź od Bensons For Beds - Farnborough648
We’re so pleased to hear our salesperson was able to help you! Providing friendly and helpful service is what we aim for every time.
Thank you for your positive review – Lauryn at Customer Care 💜
From fine to not fine 😩
The in store service was fine. However, I had to order my pillow, as it wasn’t available in store. Not a problem. I was informed that it would be delivered to the store and I would get a phone call when it arrived. However, nearly a week later I had to chase up instore and to my disappointment, I was told that the pillow was actually going to be delivered to my house (nearly 10 days after placing the order!) Furthermore, if the pillow didn’t arrive on the expected day, I had to chase up the order with the store!!!! Not a happy customer.
5 listopada 2025
Odpowiedź od Bensons For Beds - Farnborough648
Thank you for bringing this to our attention. We’re sorry for the confusion regarding your pillow order and the delivery process. I’m pleased to confirm that your order has since been delivered.
We’ve also shared your feedback internally to help improve our communication going forward.
Thank you for your patience and understanding.
Best regards,
Megan
Customer Care
Odpowiedź od Bensons For Beds - Farnborough648
Thanks for your feedback! We're really glad the process was smooth and that you found our team helpful. If you need anything else, we're always here to assist.
We hope to welcome you back soon!
Megan at Customer Care
Ottoman bed
TINA, was amazing because she was very knowledgeable about the products. She was a good listener too, so she knew what we were looking for and guided us appropriately. She made the experience easy and pleasurable.
28 października 2025
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate you sharing your experience. We're happy to hear that our team member's product knowledge and listening skills made your visit easy and enjoyable. We value your feedback,
Megan at Customer Care
Happy customer
I had a good experience at the Farnborough store. First time I visited I went on their sleep machine and was advised by Alex, in depth, about the type of mattress that would be good for me. I fell in love with one but wasnt sure I was ready to commit to the price and I hate finance. Alex wasnt pushy and didn't make me feel like I'd wasted his time.
I then spent a couple of months online shopping for one but didn't want to commit to something I had never laid on and couldn't stop thinking about the Bensons igel.
I went back to lay on it again and long story short, I ended up buying it. The staff are not pushy and are very knowledgable about their products. The second trip Zarod and Chris answered all my questions and Alex remembered me from before.
I never write reviews like this and it feels so cringe, but it was a good experience from start to finish and I now have a comfy mattress for the first time in years!
P.S. the delivery drivers were really friendly (Matt Henning and unfortunately can't remember the other name)
15 października 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate you sharing your experience at our store. We're glad to hear that you found our staff knowledgeable and helpful, especially regarding the sleep machine and mattress selection. It's great to know that you are happy with your purchase and the delivery service. Thank you for the positive feedback,
Megan at Customer Care
Fabulous experience from start to finish
Fabulous! Excellent service, really kind and helpful store staff, easy ordering process. Everything was explained, and we got a great deal on a really wonderful bed. The delivery set up and removal of the old mattress could not have been easier. Highly recommend this shop!
17 października 2025
Odpowiedź od Bensons For Beds - Farnborough648
We appreciate your fabulous feedback! We're happy to hear that our store staff was kind and helpful, and that you found the ordering process easy. It's great to know you got a wonderful bed and that the delivery and removal process was seamless.
We’d love to serve you again in the future.
Megan at Customer Care
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that you felt valued. It is important to us that our customers feel this way. Thank you for your feedback,
Megan at Customer Care
Brilliant Bensons for Beds
All our dealings with Benson for Beds in Farnborough have always been met with an exemplary level of service together with a smile. No pressure and every assistance.
6 października 2025
Odpowiedź od Bensons For Beds - Farnborough648
We're happy to hear that you consistently receive exemplary service with a smile at our Farnborough location. We appreciate your review, Megan at Customer Care
Friendly helpful and knowledgeable staff
5 października 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
Thank you for your kind words! We’re pleased to hear our staff were friendly, helpful, and knowledgeable.
Thank you,
Megan at Customer Care
The salesman was very helpful…and friendly
The salesman was very helpful understanding and helped us find what we needed. No pressure just a gentle steering.
Great attitude and friendly.
2 października 2025
Odpowiedź od Bensons For Beds - Farnborough648
Thank you for the kind words! We're glad to hear our salesman provided a helpful and pressure-free experience. We'll be sure to pass on your feedback! If there is anything you feel we need to improve on, please dont hesitate to let us know.
Thank you,
Megan at Customer Care
Quick response and helpful in the whole…
Quick response and helpful in the whole refund process
28 września 2025
Odpowiedź od Bensons For Beds - Farnborough648
We are happy to hear that we provided a quick response and helped you with the refund process. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Knowledgeable sales person who answered…
Knowledgeable sales person who answered all of our questions.
27 września 2025
Odpowiedź od Bensons For Beds - Farnborough648
We’re happy to hear our knowledgeable team made your experience easier! Asking questions is always encouraged, and we’re here to help every step of the way.
Take care,
Megan at Customer Care✨
Brought two Matresses from Benson for…
Brought two Matresses from Benson for Beds in Farnborough mead today Sun 28/9/25.
A customer Advisor called Navid asked if he could assist I explained i was looking for two new Mattresses for my daughters Navid was very helpful and polite.
He showed us around the different brands of beds, explained the positives and negatives.
My daughters tried various mattresses and finally decided on Memory foam eve hybrid they felt were best for them.
Very happy with our purchase and they were in the sale plus a added 10 percent plus 6% from the blue light card.
28 września 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Farnborough648
Thank you so much for sharing your experience! Navid is thrilled to hear he could help you and your daughters find the perfect mattresses. It sounds like the Memory Foam Eve Hybrid was a great choice! We’re glad you got a fantastic deal with the sale and those extra Blue Light Card savings too. Enjoy those comfy nights ahead!
Take care,
Megan at Customer Care💜
Doświadczenie Trustpilot
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