Bensons For Beds - Aylesford Recenzje 

338
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Wynik TrustScore: 5 na 5

4,8

(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Assistant Tailee attentive and knowledgeable. I was able to test several mattresses for comfort. She also wrote down bed and mattress sizes, ensuring they matched my bed base. I returned again to stor... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We bought our mattress from Bensons for beds in Aylesford, Kent. We were served by Tom. He was very helpful and knowledgeable, letting us try lots of options and was not a ‘pushy salesman’. He helped... Zobacz więcej

Oceniono na 5 z 5

We initially came in from a bedroom fitting company to measure a couple of beds to make sure they would fit our bedroom. Tailie was very helpful and showed us a variety of beds with and without hea... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Good customer service. No pressure to buy today. Honest about discounts available. Showroom had enough selection to ‘try’. Salesperson was helpful, and knowledgeable to a point. Easy transaction, but... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep z meblami do sypialni
  2. również w kategorii:
  3. Sklep z łóżkami
  4. Sklep z materacami
  5. Sklep z pościelami

O Bensons For Beds - Aylesford

Napisane przez firmę

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Dane kontaktowe

  • (natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, Zjednoczone Królestwo

  • 1622478986

4,8

Doskonała

Wynik TrustScore: 5 na 5

338 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(338)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26 637

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Tom was excellent

Tom was excellent, his knowledge was great

11 lutego 2025
Logo Bensons For Beds - Aylesford

Odpowiedź od Bensons For Beds - Aylesford

We're happy to hear that the team member's knowledge was excellent. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care

Oceniono na 5 z 5

Vikki who we dealt with was very…

Vikki who we dealt with was very knowledgeable, friendly and helpful. She was a pleasure to deal with.

29 stycznia 2025
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Odpowiedź od Bensons For Beds - Aylesford

We're happy to hear that you found our team member to be knowledgeable, friendly, and helpful. We appreciate you taking the time to share your positive experience!
Take care,
Megan at Customer Care

Oceniono na 5 z 5

Stewart walked us through the various…products

Stewart walked us through the various products and made it simple to make an informed choice on our purchase.

25 stycznia 2025
Opinia niezależna
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Odpowiedź od Bensons For Beds - Aylesford

We're happy to hear that our team helped you navigate our products and simplify your decision-making process. Thank you for sharing your positive experience with us, Megan at Customer Care

Oceniono na 4 z 5

Do not impulse buy in the shop. Go away look into it & check online 1st before purchasing

Website is fine. I had originally gone into your shop where I was told I could not use blue light discount in conjunction with any other offer & because they were running a offer the blue light could not be used. The information they gave me on beds was very very good. I went home as not to impulse buy & to research my intended purchase. I went on Bensons website to purchase the intended beds & found I COULD use blue light! So I got further discount which is the opposite of what I was informed by your employee. When we went back to the shop, the employee recognised us & looked happy to see us, we wanted to check the bed we had purchased. When we told them that we had already ordered online they did not even get out of their chair. They had a face like thunder & all customer service immediately evaporated into thin air. I am not made of money & as much as I would like to purchase in store I will do what is best for me. I will not spend extra if I do not have to. You should make the price the same in the shop so that you get more footfall in your shops which are completely dead!

28 stycznia 2025
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Odpowiedź od Bensons For Beds - Aylesford

We appreciate you taking the time to share your experience. We're sorry to hear about the inconsistent information regarding the blue light discount and the change in service you experienced in our store. We will address this internally to ensure our policies are clear and our service is consistent, whether a purchase is made in-store or online.
Thank you,
Megan at Customer Care

Oceniono na 1 z 5

DREADFUL SERVICE

DREADFUL SERVICE. After requesting (and having a full conversation with the incompetent sales person) that my old bed needed to be collected due to it being a super king and agreeing to pay the £100 charge, I was told on the day of delivery of my new bed that this service had not been included. I am now stuck with 2 beds in the same room. Customer services would not arrange for the old bed to be collected as the new one had been delivered, even though the lorry drivers said they could arrange it. The email on their invoice is wrong. Go elsewhere if you want good customer service.

23 stycznia 2025
Opinia niezależna
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Odpowiedź od Bensons For Beds - Aylesford

We regret to hear about the issues with your bed collection and the incorrect email on the invoice. We are sorry that the service was not included, despite your conversation with our salesperson. We appreciate your feedback and will review our processes to prevent this from happening again.
Take care,
Megan at Customer Care

Oceniono na 5 z 5
Logo Bensons For Beds - Aylesford

Odpowiedź od Bensons For Beds - Aylesford

We appreciate you taking the time to share your experience with our team. We're glad you were happy with the service you received in our store.
Take care,
Megan at Customer Care

Oceniono na 5 z 5

Good prompt service Excellent product…

Good prompt service Excellent product choice.

15 stycznia 2025
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Odpowiedź od Bensons For Beds - Aylesford

We appreciate you taking the time to leave us this wonderful review! We're so glad you are happy with our prompt service and product choice. Take care,
Megan at Customer Care

Oceniono na 5 z 5

New Mattress needed fo our son

Needed a new mattress for our son, the salesman explained what mattress would be the best options in a friendly professional manner. Purchased the mattress with no issues and in good time. Will purchase again from here.

15 stycznia 2025
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Odpowiedź od Bensons For Beds - Aylesford

We're happy to hear that the purchase of your son's new mattress went smoothly. We appreciate you mentioning the friendly and professional service you received. Thank you for your positive feedback and we look forward to assisting you again, Megan at Customer Care

Oceniono na 5 z 5

All round welcoming professional service

All round welcoming professional attitude from staff and product knowledge helped us make a good choice.

14 stycznia 2025
Opinia niezależna
Logo Bensons For Beds - Aylesford

Odpowiedź od Bensons For Beds - Aylesford

We appreciate your positive feedback! We are so glad to hear that our welcoming and professional staff and their product knowledge helped you make a great choice.
Take care,
Megan at Customer Care

Oceniono na 5 z 5

Helpful and knowledgeable

Helpful, knowledgeable staff. Whole process of choosing a new bed and mattress was a faultless experience.

11 stycznia 2025
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Odpowiedź od Bensons For Beds - Aylesford

We're happy to hear that our knowledgeable staff provided helpful assistance, making your bed and mattress selection a faultless experience.
Take care,
Megan at Customer Care

Oceniono na 5 z 5

Tom was great

Tom was great , very knowledgeable on the product, excellent customer service

2 stycznia 2025
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Odpowiedź od Bensons For Beds - Aylesford

We appreciate you sharing your experience! We're happy to hear that our team member was knowledgeable and provided excellent support.
Take care,
Megan at Customer Care

Oceniono na 5 z 5

New mattress

The sales chap was very informative and the sale price was a bonus

30 grudnia 2024
Logo Bensons For Beds - Aylesford

Odpowiedź od Bensons For Beds - Aylesford

We're happy to hear that our sales team member was helpful, and you received a great price! Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care

Oceniono na 5 z 5

Bensons Beds Maidstone

Recently purchased a mattress from Stewart at Bensons in Maidstone. Excellent customer service, excellent knowledge and advice. We explained that we had purchased a bed frame elsewhere due to costs but this did not phase Stewart or make him treat us any differently. All round excellent experience

28 grudnia 2024
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Odpowiedź od Bensons For Beds - Aylesford

We're happy to hear that you had such a positive experience. We appreciate your recognition of our team's knowledge and customer service. It's great to know that you felt valued, and we thank you for your feedback, Megan at Customer Care

Oceniono na 5 z 5

Perfect and stress free

Visited the Aylesford Store, met by Vicki, who was friendly, helpful and super efficient, listened to what we wanted, pointed us in the right direction, and base/mattress chosen without fuss or pressure, was a delight having her deal with our order

31 grudnia 2024
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Odpowiedź od Bensons For Beds - Aylesford

We're happy to hear that you had such a positive experience at the Aylesford store! It's great to know the team member was so helpful and efficient in assisting you with your order. Thank you for sharing your feedback.

Thank you, Jess - Team Bensons

Oceniono na 3 z 5

Bensons For Beds provided an average…

Bensons For Beds provided an average experience. Tom and the other staff members were friendly and knowledgeable, guiding us through the bed selection process and answering all our questions. While the service was helpful, there was nothing particularly outstanding that sets it apart. Overall, a standard visit to the store.

9 grudnia 2024
Opinia niezależna
Logo Bensons For Beds - Aylesford

Odpowiedź od Bensons For Beds - Aylesford

Thank you for sharing your feedback. We’re pleased to hear that Tom and the team were friendly and knowledgeable during your visit and helped guide you through the selection process. We appreciate your comments and will use them to continue improving our service. If there’s anything more we can do to make your experience exceptional, please let us know,
Megan at Customer Care

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