The guy, Zared, in the shop explained the best way to choose what mattress was correct for us. It made it easier to feel confident in getting the right one when it can be overwhelming with lots of c... Zobacz więcej
Lokalizacja
Zmień lokalizację(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Knowledeable sales assistant, Tom, who could answer questions but also knew when to stop and let us look. This made choosing easier as we gave him the criteria and he showed us 4 options to consider.... Zobacz więcej
Reakcja na opinię
It was a pleasure dealing with Bensons for Beds from the start in the showroom being helped by the assistant, to being kept up to speed re my order to delivery. I was called when the delivery was 30 m... Zobacz więcej
Reakcja na opinię
Benson for beds from start to finish have been amazing. From the time we chose the beds, to delaying delivery due unforeseen circumstances to delivery has been easy and stress free. Staff have been he... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Bensons For Beds - Aylesford
Napisane przez firmę
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Dane kontaktowe
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, Zjednoczone Królestwo
- 1622478986
4,7
Doskonała
324 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good experience
Tom was helpful and not pushy which was nice. Explained everything at length.
6 kwietnia 2025
Odpowiedź od Bensons For Beds - Aylesford
Thank you for your kind words, we pride ourselves on providing helpful and informative service without being pushy. We appreciate your positive feedback and hope to continue providing excellent service in the future!
I received excellent customer service.
30 marca 2025
Odpowiedź od Bensons For Beds - Aylesford
We appreciate you sharing your great customer service experience! We are happy to hear that you were very satisfied with our service. Take care, Megan at Customer Care
So helpful and friendly both on line…
So helpful and friendly both on line and in store. Time wasn’t an issue and wanted to get us get discounts. Great long guarantee better than competitors. Will definitely be shopping here again.
26 marca 2025
Odpowiedź od Bensons For Beds - Aylesford
We're happy to hear that our team was helpful and friendly, both online and in-store! We appreciate you mentioning our guarantee and discounts. Thank you for your positive feedback; we look forward to your next visit! Take care, Megan at Customer Care
Staff member was great
Staff member was great, clearly understood what we wanted and gave good advice
24 marca 2025
Odpowiedź od Bensons For Beds - Aylesford
We're happy to hear that our staff member provided excellent service and advice tailored to your needs. Thank you for sharing your positive experience, Megan at Customer Care
Odpowiedź od Bensons For Beds - Aylesford
We're happy to hear that you found our team member helpful at Aylesford. We appreciate your positive feedback and your time. Take care, Megan at Customer Care
Odpowiedź od Bensons For Beds - Aylesford
We're happy to hear that you had very good communication and enjoyed the mattress. Thank you for your recommendation and positive feedback, Megan at Customer Care
Great service
Great service, Vicki was very knowledgeable and personable, she made the whole transaction very easy
4 marca 2025
Odpowiedź od Bensons For Beds - Aylesford
We appreciate your positive feedback! We are so glad to hear that you received great service and that the transaction was easy due to our team member.
Take care,
Megan at Customer Care
Very helpful but not intrusive sales…
Very helpful but not intrusive sales person, information supplied as needed. We weren’t rushed into making a decision
11 lutego 2025
Odpowiedź od Bensons For Beds - Aylesford
We're happy to hear that our sales approach was helpful and informative without being pushy. Thank you for acknowledging that we respect your decision-making process.
Take care,
Megan at Customer Care
Odpowiedź od Bensons For Beds - Aylesford
We're happy to hear that the team member's knowledge was excellent. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Vikki who we dealt with was very…
Vikki who we dealt with was very knowledgeable, friendly and helpful. She was a pleasure to deal with.
29 stycznia 2025
Odpowiedź od Bensons For Beds - Aylesford
We're happy to hear that you found our team member to be knowledgeable, friendly, and helpful. We appreciate you taking the time to share your positive experience!
Take care,
Megan at Customer Care
Stewart walked us through the various…products
Stewart walked us through the various products and made it simple to make an informed choice on our purchase.
25 stycznia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Aylesford
We're happy to hear that our team helped you navigate our products and simplify your decision-making process. Thank you for sharing your positive experience with us, Megan at Customer Care
Do not impulse buy in the shop. Go away look into it & check online 1st before purchasing
Website is fine. I had originally gone into your shop where I was told I could not use blue light discount in conjunction with any other offer & because they were running a offer the blue light could not be used. The information they gave me on beds was very very good. I went home as not to impulse buy & to research my intended purchase. I went on Bensons website to purchase the intended beds & found I COULD use blue light! So I got further discount which is the opposite of what I was informed by your employee. When we went back to the shop, the employee recognised us & looked happy to see us, we wanted to check the bed we had purchased. When we told them that we had already ordered online they did not even get out of their chair. They had a face like thunder & all customer service immediately evaporated into thin air. I am not made of money & as much as I would like to purchase in store I will do what is best for me. I will not spend extra if I do not have to. You should make the price the same in the shop so that you get more footfall in your shops which are completely dead!
28 stycznia 2025
Odpowiedź od Bensons For Beds - Aylesford
We appreciate you taking the time to share your experience. We're sorry to hear about the inconsistent information regarding the blue light discount and the change in service you experienced in our store. We will address this internally to ensure our policies are clear and our service is consistent, whether a purchase is made in-store or online.
Thank you,
Megan at Customer Care
DREADFUL SERVICE
DREADFUL SERVICE. After requesting (and having a full conversation with the incompetent sales person) that my old bed needed to be collected due to it being a super king and agreeing to pay the £100 charge, I was told on the day of delivery of my new bed that this service had not been included. I am now stuck with 2 beds in the same room. Customer services would not arrange for the old bed to be collected as the new one had been delivered, even though the lorry drivers said they could arrange it. The email on their invoice is wrong. Go elsewhere if you want good customer service.
23 stycznia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Aylesford
We regret to hear about the issues with your bed collection and the incorrect email on the invoice. We are sorry that the service was not included, despite your conversation with our salesperson. We appreciate your feedback and will review our processes to prevent this from happening again.
Take care,
Megan at Customer Care
Staff who dealt with me in store
17 stycznia 2025
Odpowiedź od Bensons For Beds - Aylesford
We appreciate you taking the time to share your experience with our team. We're glad you were happy with the service you received in our store.
Take care,
Megan at Customer Care
Odpowiedź od Bensons For Beds - Aylesford
We appreciate you taking the time to leave us this wonderful review! We're so glad you are happy with our prompt service and product choice. Take care,
Megan at Customer Care
New Mattress needed fo our son
Needed a new mattress for our son, the salesman explained what mattress would be the best options in a friendly professional manner. Purchased the mattress with no issues and in good time. Will purchase again from here.
15 stycznia 2025
Odpowiedź od Bensons For Beds - Aylesford
We're happy to hear that the purchase of your son's new mattress went smoothly. We appreciate you mentioning the friendly and professional service you received. Thank you for your positive feedback and we look forward to assisting you again, Megan at Customer Care
All round welcoming professional service
All round welcoming professional attitude from staff and product knowledge helped us make a good choice.
14 stycznia 2025
Opinia niezależna
Odpowiedź od Bensons For Beds - Aylesford
We appreciate your positive feedback! We are so glad to hear that our welcoming and professional staff and their product knowledge helped you make a great choice.
Take care,
Megan at Customer Care
Helpful and knowledgeable
Helpful, knowledgeable staff. Whole process of choosing a new bed and mattress was a faultless experience.
11 stycznia 2025
Odpowiedź od Bensons For Beds - Aylesford
We're happy to hear that our knowledgeable staff provided helpful assistance, making your bed and mattress selection a faultless experience.
Take care,
Megan at Customer Care
Tom was great
Tom was great , very knowledgeable on the product, excellent customer service
2 stycznia 2025
Odpowiedź od Bensons For Beds - Aylesford
We appreciate you sharing your experience! We're happy to hear that our team member was knowledgeable and provided excellent support.
Take care,
Megan at Customer Care
Odpowiedź od Bensons For Beds - Aylesford
We're happy to hear that our sales team member was helpful, and you received a great price! Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Doświadczenie Trustpilot
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