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Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Polite enough but only interested in higher value claims. This isn't made clear on their website or in initial communications so I wasted my time putting together all the information.

Reakcja na opinię

Oceniono na 5 z 5

I submitted an enquiry to this company last Thursday with high expectations that they could help with my case. They contacted me immediately (Roslyn?) by phone to apologise that this matter wasn't wi... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

No win no fee solicitors are a waste of time. If the insurance company that backs them doesn’t see the case as having an easy win then the solicitors won’t take the case. There is no justice for peopl... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I rang up and they quickly clarified that I had a strong case. They made me feel at ease throughout the process, which was not as completed once explained to me. Ultimately I got the result I wanted.... Zobacz więcej

Informacje dotyczące firmy

  1. Kancelaria

Napisane przez firmę

Been Let Down is a leading law firm specialising in medical and professional negligence. Learn more about us, and see why we are the firm to help you. We are experts in legal support for those who have been victims of professional and medical negligence. We take a personal and professional pride in getting the very best outcomes for our clients. We can take your claim on a No Win No Fee basis. This means that if your claim is not successful, you will not be charged a fee. We are a fully independent law firm and dedicated to access to justice. We are committed to our clients and act with their best interests at heart. Established in 2006, we support clients across England and Wales. We go the extra mile and can visit clients at their home. With over 15 years’ experience in medical and professional negligence law, we take pride in getting the best outcomes for our clients.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

28 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 75% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 2 z 5

Over £10K claims only

Polite enough but only interested in higher value claims. This isn't made clear on their website or in initial communications so I wasted my time putting together all the information.

4 lutego 2026
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Hi,

Thank you for your review.

We pride ourselves on our outstanding customer service and so it means a lot to know you found our team pleasant to deal with.

It is true that, like most firms, we do not handle claims under a certain monetary value. We cannot determine this value until we have acquired all information about a claim and we do not wish to discourage any potential clients from enquiring who may not realise the value of their claim.

We appreciate your feedback and will take your words under advisement for our future development.

Kind regards
Been Let Down

Oceniono na 5 z 5

very prompt, kind and professional service

very prompt , kind and professional service. I no longer feel that i am all alone with this anymore, thank you.

28 października 2025
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Hi,

Thank you so much for taking the time to leave us a 5-star review, we really appreciate it.

It has been our pleasure to assist you and we are delighted to have you as a client.

Kind regards
Been Let Down

Oceniono na 1 z 5

Alleged phycological harm due to false…

Alleged phycological harm due to false narrative reverted back to seemingly provoke aggressive behaviour as opposed to any professionalism whatsoever. Do not recommend.

22 lipca 2025
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Dear Vicki

We apologise that we couldn’t take your claim any further.

When reviewing a claim, we will always act with your best interests in mind and we were unable to help you on this occasion.

We do hope that you understand and we remain happy for you to contact us should you need any further advice.

Oceniono na 1 z 5

Even with a Legal Ombudsman Verdict…

Even with a Legal Ombudsman Verdict concluding poor service by the Solicitor they refused my application. They are only interested in making BIG MONEY, a complete waste of time, they even misunderstood my claim, I guess they were so busy they decided not to read my email. STAY AWAY>

11 lipca 2025
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Dear A C

All claims information are fully considered before a response is provided. If the information is clear we will assess on that information. However please note, the decision by the Legal Ombudsman is not the same as a negligence claim. Value can also sometimes be a deciding factor because the courts restrict the recovery of legal costs on claims of low value.

Oceniono na 1 z 5

Didn't help much

Didn't help much. I have been told that they take claims up to 10k . My claim was nearly 20k. They said its not worth to take that claim as they will loose more. No professional explanation other than they might loose more. Very strange advise.

13 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Sarah was very patient and…

Sarah was very patient and compassionate.
Explanations are detailed, and written outcomes show that they really listened, which is so respectful.
I would definitely recommend to ask for advice , they will be honest with you from the start.

19 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Bond Turner

Helen from Bond Turner was brilliant..she handled my claim professionally and was very helpfull all the way through my case which took quite a while to be settled..overall i was delighted with the outcome and with Bond Turner aswell..

8 lutego 2024
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Hi Nicholas, thank you for your review and comments. We are delighted to hear that Helen and the team at Been Let Down were able to support you and that you were satisfied with the service we delivered.

Oceniono na 5 z 5

Medical Negligence

Thanks to everyone involved at Beenletdown and Bond Turner for agreeing to pursue my claim for negligence .In particular thanks to Sarah for her patience,courtesy and understanding.Many thanks, ….David

2 listopada 2023
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Hi John, thank you for your review and comments. We are delighted to hear that Sarah and the team at Been Let Down were able to support you and that you were satisfied with the service we delivered.

Oceniono na 5 z 5

This company stands out

This company stands out, having a good understanding of my case immediately and compiling all the right questions pivotal to my case on the first day of contacting them. They assessed my case and rang me back same day with one more defining question and the next day it was efficiently moved forward ready to start. This is a very efficient intelligent company that inspires my trust.

24 sierpnia 2023
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Hi Bryn, thank you for your five star review. It is great to hear that we were able to support you with your legal case. We are delighted that you are satisfied with our service.

Oceniono na 5 z 5

I submitted an enquiry to this company…

I submitted an enquiry to this company last Thursday with high expectations that they could help with my case. They contacted me immediately (Roslyn?) by phone to apologise that this matter wasn't within their specialist area of expertise but gave me advice on where to look further. Although not the outcome with them I had hoped for, I would still recommend them at least for the promptness and courtesy which I was impressed with. I'm sure their great service extends beyond this. Still searching for a suitable specialist alas.
Daniel

1 czerwca 2023
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Hi Daniel, thank you for your five star review. It is great to hear that we were able to support you with your legal case. We are delighted that you are satisfied with our service.

Oceniono na 1 z 5

GO ELSEWERE

my solicitor cost me a breach of contract case by failing to adhere to court rules on documents and it was struck out, This firm been let down would NOT take the case on as it was not worth over 10 thousand pounds. They also stated on the phone to me that they could not give me any advice on wether i could take solicitors to small claims myself claiming they are not allowed to give advice. AMBULANCE CHASERS THE LOT OF THEM

4 maja 2023
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Dear Ian

We apologise that we couldn’t take your claim any further.

When reviewing a claim, we will always act with your best interests in mind and we were unable to help you on this occasion.

We do hope that you understand and we remain happy for you to contact us should you wish us to review any new information.

Oceniono na 5 z 5

Great service

Jean was fab from start to finish! Thanks for all your help

20 marca 2023
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Hi Beckie, thank you for your five star review. It is great to hear that Jean and the team at Been Let Down were able to support you with your claim. We are delighted that you are satisfied with our service.

Oceniono na 5 z 5

Successful Claim

Laurence and his team secured us a claim with minimal fuss and problems. They were also upfront and honest with regards to the potential for success and happily for us they were. We certainly recommend

29 marca 2023
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Hi Stephen, thank you for your five star review. It is great to hear that Laurence and the team at Been Let Down were able to support you with your claim. We are delighted that you are satisfied with our service.

Oceniono na 5 z 5

Great service

Great service, clear explanation. Very helpful

6 marca 2023
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Hi Nicholas, thank you for your five star review. We are delighted that you are satisfied with our service.

Oceniono na 1 z 5

Time Wasters

I had emails and maps from my solicitor confirming there were no restrictions to my property and I then found out later it was attached to a scheduled monument with countless restrictions. This company wouldn’t take on the claim and wouldn’t give me a reason why they declined to do so.

23 marca 2023
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Dear Mr Park,

We apologise that we couldn’t take your claim any further.

When reviewing a claim, we will always act with your best interests in mind and we were unable to help you on this occasion. We do hope that you understand and we remain happy for you to contact us should you wish us to review any new information.

Oceniono na 5 z 5

I called Been Let Down for a family…

I called Been Let Down for a family member. When I spoke to the team they were helpful in advising me of the merits of a Medical Negligence case and the next steps we should take. I wouldn’t hesitate to contact them again should I need to.

1 września 2022
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Hi Nick, thank you for your review and comments. It is great to hear that the team at Been Let Down were able to support you and your family member with your legal case.

Oceniono na 1 z 5

Perfect name for the firm gets peoples hopes up for justice then let's them down

I sent what was asked for about a potential section 33 case on the north east ambulance as was advised to as was told to see if there was any merit for sn extension to the statute of limitations, they got my hopes up with asking to.see if there was any merit for sn extension, avoid this firm at allcosts it has the perfect name as they let people down after getting their hopes up, I will.be naming them with a list of other law firms that messed me around in the local and national newspapers and on the BBC snd itv news after new years

23 grudnia 2022
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Dear Anthony, we take all feedback seriously. We would like to know more about your experience and would welcome a conversation with you. Please do email us at clientsupport@bondturner.com with your case reference number and a member of our team will be in touch with you. Thank you

Oceniono na 5 z 5

Never let me down

7 grudnia 2021
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Hi James, thank you for your five star review. We are delighted that you are satisfied with our service.

Oceniono na 2 z 5

Very disappointed with the service

Very disappointed with the service. A potential case claim and then they say "no everything is going to be alright, and you have no case here"

If you are in an urgent response then I advise just don't knock this door at all. You will loose time and effort.

14 września 2021
Opinia niezależna
Logo Been Let Down

Odpowiedź od Been Let Down

Dear Mr Mieres, we are sorry that we were unable to assist you at this present time.

Our solicitors did review the information you kindly provided and unfortunately they felt that we would be unable to pursue a claim for you in respect of this matter for the reasons advised to you.

We have investigated the response from our team and we received the full details from you on the evening of Friday 10th September. This was sent to our legal team on Monday 13th September. We then contacted you to discuss our assessment of your case on 14th September.

We do hope that you understand our assessment of your case and we remain happy for you to contact us should you wish us to review any new information.

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