Our transatlantic flight was cancelled for a mechanical fault, and we had to buy tickets with another company to get home. battleface called it a minor "Trip Delay" and capped payment at $150/da... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fast response and answered all my questions. Great customer service when enquiring for a particular query. Npfhong was too much and very detailed response.
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Battleface were very helpful when I had serious food poisoning in Australia. They quickly approved my treatment and I was able to be seen by a doctor in less than an hour.
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It was easy to modify my policy to include only the coverage that I needed. The information on insurance coverage and policy limits was readily available for review. I received clear information on wh... Zobacz więcej
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Informacje dotyczące firmy
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- Firma ubezpieczeniowa
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O battleface
Napisane przez firmę
battleface, Inc. is a full-stack global company enabling customers and
partners to easily select travel insurance products and services that perfectly fit their
needs. Access to custom built embedded products, relevant benefits and
responsive customer service from any device, any time, any place —welcome to a better insurance experience. Welcome to battleface.
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Dane kontaktowe
Granville Road, LE1 7RU, Leicester, Leicestershire, Zjednoczone Królestwo
- +44 (20) 8089 5338
- contact@battleface.com
- www.battleface.com
4,5
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy to get coverage, perfect for catastrophic event with affordable price tag
I am happy with the ease of getting the quote and purchasing the coverage for what I needed, which is primarily for the catastrophic event. I hope I will never have to use it, and I'm glad the coverage is affordable for the peace of mind.
3 kwietnia 2026
Odpowiedź od battleface
Thank you for your thoughtful feedback!
We’re glad to hear the quote and purchase process was easy and that you found the coverage you needed for peace of mind.
We also hope you never need to use it, but it’s great to know you feel protected.
Wishing you safe and enjoyable travels!
I always use Battleface
I always use Battleface , everything is straightforward and they are extremely helpful when needed.
4 kwietnia 2026
Odpowiedź od battleface
Thank you so much for your continued support!
We’re delighted to hear you always choose battleface and that you find everything straightforward and our team helpful when needed. We truly appreciate your trust.
Wishing you safe and enjoyable travels!
Odpowiedź od battleface
Thank you for the feedback.
We are pleased to hear the service met your expectations and felt professional.
Kind and helpful
Kind and helpful, but I wish they included medical cover whilst I’m transiting through Dubai airport between my Emirates flights.
1 kwietnia 2026
Odpowiedź od battleface
Thank you for your kind feedback — we’re glad you found our team helpful. Unfortunately, due to current war‑related restrictions, we’re unable to provide cover in the UAE, including during airport transit.
Odpowiedź od battleface
Thank you for your kind feedback — we’re pleased to hear you found the service quick and easy.
For every trip we take Battleface
For every trip we take, our travel insurance is with Battleface. Fortunately, we have not needed to use their services so far, but I give the highest rating for the very easy and straightforward purchase process. It would be great if they also considered discounts or benefits for loyal customers like us.
8 stycznia 2026
Odpowiedź od battleface
Thank you so much for choosing battleface for your trips and for taking the time to share your experience!
We’re delighted to hear that you find our purchase process easy and straightforward — that’s exactly what we aim for.
We also truly appreciate your suggestion regarding discounts or benefits for loyal customers. Feedback like yours helps us continue improving, and we’ve shared this with our team for future consideration.
Wishing you many more safe and enjoyable travels — and we're always here when you need us!
Buying it was very easy
Buying it was very easy, plan was what I needed. Fortunately haven't needed it as yet, so can't comment on that part.
17 marca 2026
Odpowiedź od battleface
Thank you for your review!
We are pleased to hear the purchase process was easy and that the plan met your needs.
We hope the rest of your travels remain smooth, but if you ever do need us, our team is here to help every step of the way. Safe journeys ahead!
Odpowiedź od battleface
Thank you for your feedback!
We’re delighted to hear that Raymond was patient and helpful during your experience.
We’ll be sure to pass along your kind words — they mean a lot to our team.
If you ever need assistance again, we’re here for you!
first time I have used this company
This is the first time I have used this company, and I am very impressed firstly by how easy they made it to do, and secondly, the price. Thanks
20 marca 2026
Odpowiedź od battleface
Thank you for choosing us and for sharing your experience!
We’re so happy to hear that your first time using our service was smooth and straightforward — and that our pricing impressed you as well. We’re here to make travel protection simple and accessible, and it’s great to know we delivered on that.
Thanks again, and we wish you wonderful travels ahead!
Odpowiedź od battleface
Thank you so much for your lovely review!
We are delighted to hear that you found our website easy to use and felt you received great value for money.
Your feedback means a lot to us, and we’re thrilled to know we’re getting it right. If there’s ever anything we can help with, we’re always here!
the AI interface was exceptional and…
the AI interface was exceptional and easily able to answer my questions...no need to have to wait for a human connection unlike many other websites. Value for money of policy compared to other insurers. Peace of mind that underwritten by ANZ
18 marca 2026
Odpowiedź od battleface
Thank you so much for taking the time to share your experience! We’re delighted to hear that you found our AI interface helpful and responsive — making things quick and easy for you is exactly what we aim for. It’s also great to know you felt our policy offered good value compared to other insurers, and we’re glad the ANZ underwriting gives you that extra peace of mind.
We truly appreciate your feedback and are always here if you need anything.
The easiness of being able to apply all…
The easiness of being able to apply all my needs
12 marca 2026
Odpowiedź od battleface
Thank you for your feedback!
We’re glad to hear you found it easy to apply and tailor everything to your needs.
Wishing you safe and enjoyable travels!
Poor processes and unable to amend…
Poor processes and unable to amend policy after purchase. I understand if the policy had commenced however the commencement date was in the future.
Company prioritises profit over customer service
17 marca 2026
Odpowiedź od battleface
Hi Genevieve,
Thank you for taking the time to share your feedback, and I’m very sorry for the frustration you experienced when trying to amend your policy.
We understand how important it is to make changes quickly and easily, especially before travel has begun. In this case, you were given incomplete information regarding how amendments work on your specific policy, and we fully appreciate how this led to inconvenience and disappointment.
As soon as the issue was identified, our team corrected the policy setup and refunded the additional policy you were advised to purchase. While the correction resolved the technical issue, we recognize that the experience fell short of our service standards, and we’re reviewing our internal processes and agent training to prevent this from happening again.
Thank you again for your feedback.
Easy to follow instructions and efficient webiste
Easy to follow instructions to see what benefits and coverage you get and associated costs. Quick, efficient website to move from Point A to Point Z and get covered. I was happy with buying my original coverage and now my 2nd insurance coverage. Customer service was also great when I needed some advice.
9 marca 2026
Odpowiedź od battleface
Thank you so much for your wonderful feedback!
We’re thrilled to hear that our instructions were clear and easy to follow, and that you found the process quick and efficient from start to finish. It’s great to know you were happy with your original coverage and returned for your second policy — that means a lot to us.
We’re also glad our customer service team was able to support you when you needed advice. Providing helpful, friendly guidance is one of our top priorities.
Thanks again for choosing us and for taking the time to share your experience!
Insured me when other companies would not
Insured me when other companies would not. Excellent no fuss website. Excellent for globetrotters!
10 marca 2026
Odpowiedź od battleface
Thank you so much for your wonderful review! We’re delighted to hear that we could provide the cover you needed when others couldn’t. It’s great to know you found our website easy to use and hassle‑free — that’s exactly what we aim for.
We love supporting globetrotters like you, and we’re thrilled to be part of your journey.
Safe travels wherever you go next!
Odpowiedź od battleface
Thank you so much for your kind review!
We’re delighted to hear that our team delivered exactly as promised and without any delays.
Your satisfaction means a lot to us, and we look forward to helping you again in the future!
Very reasonable price for last minute…
Very reasonable price for last minute holiday insurance, will be using again.
5 marca 2026
Odpowiedź od battleface
Thank you for your great feedback!
We’re delighted to hear that you found our last‑minute holiday insurance both reasonably priced and convenient.
We really appreciate your trust and look forward to helping you again next time you travel
Easy and very good customer service
11 marca 2026
Odpowiedź od battleface
Thank you for your feedback!
We’re so glad to hear you found everything easy and that our customer service team took great care of you.
We appreciate you taking the time to share your experience!
Customer Service was great
Customer Service was great. Fast responses. Cared about their customers with follow up.
6 marca 2026
Odpowiedź od battleface
Thank you for your kind feedback!
We are delighted to hear you had a great experience with our customer service team and appreciated the fast responses and follow-up.
We truly care about supporting our customers, and your comments mean a lot.
Wishing you safe and enjoyable travels!
Easy to read policy ,easy to order and …
Easy to read policy ,easy to order and fast buying process
10 marca 2026
Odpowiedź od battleface
Thank you so much for your kind words!
We’re really glad to hear you found our policy easy to follow and the ordering process quick and simple.
We appreciate you taking the time to share your experience and look forward to helping you again soon!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.