BatteryStation.co.uk Recenzje 

2353
Wynik TrustScore: 3.5 na 5

3,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Ordered on Wednesday PM for next day delivery with Parcelforce. Was finally received the next Monday. The item was actually sent via FedEx using a third party broker making tracking and delivery o... Zobacz więcej

Oceniono na 5 z 5

Excellent service this time as previous time. Batteries ordered, arrived on time and in good condition etc. Many thanks

Oceniono na 5 z 5

Fantastic! My car key fob battery died yesterday and my spare was already dead. Stupid, I know! Anyways I got onto the BatteryStation website, ordered online and paid for Next Day delivery at 3pm ye... Zobacz więcej

Oceniono na 5 z 5

Ordered pk4 Duracell DL2032/CR2032 Coin Cell batteries (for desktop PC CMOS battery replacement) + pk4 Duracell Optimum AA batteries (for firesafe digital keypad) before 4pm. Paid £2.45 for UK Economy... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z bateriami

Napisane przez firmę

Battery Station takes pride in supplying a wide range of domestic, commercial and rechargeable batteries to the UK, Ireland and Europe. Orders placed by 4pm are dispatched the same day. Most orders arrive the next day and guaranteed next day shipping is available.


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 57% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(2353)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 16

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

They send spam

Quick dispatch but I opted out of marketing emails and still got one as soon as I placed an order.

2 lipca 2024
Opinia niezależna
Logo BatteryStation.co.uk

Odpowiedź od BatteryStation.co.uk

Hi,

You were not added to our marketing list. This was a follow-up email that was automatically sent. I have checked the system we use for marketing and you are not on there so won't receive any offers or codes at any stage.

Kind Regards,

The BatteryStation.co.uk Customer Service Team.

Oceniono na 5 z 5

IA quality service …

It is not the first time I have used Battery Station which offers quality of service which pervades every aspect of the business. The site is easy to navigate and use. The response, even after a Bank Holiday is extremely quick as is the after sales service which is just as speedy in sorting out any minor issues you might encounter, and without fuss. A range of quality products, excellent service, and very good value.

11 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent company a brillant company to deal with I…

What a brillant company to deal with I had a slight problem with battery I spoke to customer about a certain battery that was difficult to fit in a torch I had and they sorted out straight away and as a goodwill gesture they sent me a pack of batteries for have dealt with them over several years and will continue to use them

21 lutego 2024
Opinia niezależna
Oceniono na 3 z 5

Poor delivery and customer service eventually corrected

I placed an order for urgent delivery, paid extra. It didn't arrive. Instead then it arriving the following day, it did not. Should have been here by 12 noon today, Thu 1 Feb, hadn't arrived. Battery Station do not operate a customer service department where a problem can be discussed by phone. Instead, it's emails and Web forms. OK, they replied quickly but took no responsibility for the failure, blaming the courier. By law, the seller is responsible for the order to the point it us actually delivered. They appear ignorant of this.

I asked for and received a refund for the premium delivery service that failed. The person I communicated with did not grasp that they failed to fulfil contract and considered the refund a favour. I paid for something I didn't get so am ENTITLED to a refund!

If you want a low cost supplier, ok but if you expect delivery in a reasonable time, beware, it may or may not happen.

I don't know what has happened to good solid customer service. The apology was almost grudging the way it was expressed.

All that said, Battery Station have subsequently responded in a much more positive and helpful way so credit to them. Yet again, it is the failure of a contracted party (DPD) who failed to communicate clearly with me. First I was told there was a delay, then given a confirmed delivery slot (for today 8am to 12 noon) only for battery Station staff to eventually intervene and find that the package had not actually left the Manchester DPD depot where a conveyor fault occurred. Quite why this was translated into a delivery slot that could not be met I don't understand.

I have given this review 3 stars now (it was originally just one) because battery Station staff did eventually respond as I would expect.

Will I buy again, probably because the price is great. I'll just order in good time in future.

1 lutego 2024
Opinia niezależna
Logo BatteryStation.co.uk

Odpowiedź od BatteryStation.co.uk

The facts of this review are correct apart from the claim about the grudging apology, and the claim about midday delivery.

DPD collected the order on a Monday which was the next working day and it should have been delivered on the Tuesday. The customer contacted us to state that it had been delayed by 24 hours. We do not receive any compensation from DPD for this and we cover this in our T&Cs and that these delivery dates are targets, not service level deadlines. They are not sold with a guarantee.

We disagree with Mr Oxborough's assertion that we are ignorant in that the contract to deliver by a certain time was in place. As previously mentioned this is covered in details in our terms and conditions which need to be accepted to place an order. T&Cs about delivery delays are very common in e-commerce. Our terms are not unusual whatsoever.

No company can warranty courier services; which are by nature prone to failure for many reasons. We did however refund Mr Oxborough the difference without argument.

DPD informed Mr Oxborough by email that they would be delivering between 8am and 12pm. At 12.22pm Mr Oxborough had already emailed us complaining that the order had not been delivered before noon, only 22 minutes after the delivery advise window had expired.

Mr Oxborough is correct that we do not operate customer service by phone for website orders. We are an online company and we operate using email. We reply to email quickly and attentively.

We are unable to supply Mr Oxborough again as the level of service he expects is outside what we can practically offer. We select a courier based on the on-time delivery percentages they can support. No courier is 100% on-time with deliveries. Therefore we will never be able to meet his expectation.

Oceniono na 5 z 5

Super Quick Delivery + long shelf life batteries

Ordered pk4 Duracell DL2032/CR2032 Coin Cell batteries (for desktop PC CMOS battery replacement) + pk4 Duracell Optimum AA batteries (for firesafe digital keypad) before 4pm. Paid £2.45 for UK Economy shipping. Total was £9.43, which worked out £4.32 cheaper than buying from a big brand supermarket. Received my order @11:10 next morning via my postman. The DL2032 have an expiry 03/33, and the AA's 03/32. This is my second time using BatteryStation and I will definitely use them again.

25 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastic!

Ordered a selection of batteries yesterday and received them this morning. Unbelievable service, especially to Northern Ireland where everything is usually at least 1 day later. Batteries were great with very long shelf lives. Very impressed. Congratulations Battery Station.

18 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

Having read lots of reviews …..

Having read lots of reviews, I spent over £60 on Eneloop rechargeable batteries, which were used and stored in ideal conditions and all failed to hold their charge after a very short period of use.
I have had no problem with any other rechargeable batteries of other makes. No offer of any type of compensation, even in part was offered.
One lost customer to both Eneloop and Battery Station.

Re your reply: These questions were not asked of me, only statements and suggestions were made, and reiterated points I had already covered. I would attach your reply but can’t see how to.The batteries were only left for about 8/9 months and I submitted photos of the items I was trying to charge, so you did know the items being discussed. My review was written in January due to not having had the time before, because of a busy run up to Xmas.
Reading all your replies to complaints, it seems to me that it is never the fault of Battery Station and even if it isn’t neither is any empathy ever shown for a genuine loss to the customer……just a suggestion to spend more money on a re-energising charger, which may or may not work.
Even a discounted offer of one of these may have been a nice gesture.
I guess we leave it here.

13 stycznia 2024
Opinia niezależna
Logo BatteryStation.co.uk

Odpowiedź od BatteryStation.co.uk

Dear Customer,

The very short period of time you are mentioning was 12 months. With daily use and short / incomplete recharge cycles, rechargeable batteries often last a year. It depends on the device they're being used on with it's current draw, how much you let them run down before re-charging them.

We asked all this and you did not provide information. We also enquired about the charger you're using and you again did not provide information. We suggested that a high quality charger could re-condition the cells to prolong their lives but you did not respond to that either.

Yours sincerely,

The BatteryStation.co.uk Customer Service Team.

Oceniono na 5 z 5

Shipped in 20 minutes. Delivered the next day.

Ordered thirty LR54 batteries, since they were cheaper (delivered) than “elsewhere.” Shipped in 20 minutes. Delivered the next day. Despite me selecting the cheapest delivery option. Batteries seem to work, and have revived some musical books.

4 stycznia 2024
Opinia niezależna
Oceniono na 2 z 5

Similar to LFP's review of the 29/11/23…

Similar to LFP's review of the 29/11/23 I too found that the option to enter the discount code on today's promotional email was not displayed. By the time I realised there were no more screens to complete the payment had been taken. Upon calling them, their answering system said they do not take calls from personal customers so I had to redial as a business in order to speak to someone. Despite only leaving it 10 minutes from placing the order they said it would be likely too late to stop the order and indicated that there was a drop down box to enter the code but I must have missed it. I was disappointed that nothing was done to remedy the situation as I'd placed an order with them that I wouldn't have done otherwise. As a result I won't be using them again unfortunately.

13 grudnia 2023
Opinia niezależna
Logo BatteryStation.co.uk

Odpowiedź od BatteryStation.co.uk

Dear Customer,

We are an online company as you correctly state, we only offer telephone support to business account customers. By trying to force or trick your way through the menu system - you simply arrived with a member of staff who does not have access to what you are requesting.

If you had simply used the contact form on our website or sent an email to our customer service directly, this would have been resolved within minutes. We have been replying to tickets all day within around 5 - 10 minutes and have helped a lot of people with use of the code.

You are still welcome to contact us to discuss if you wish, via our contact us page.

Kind Regards,

The BatteryStation.co.uk Customer Service Team.

Oceniono na 2 z 5

CR2032 battery not working in key fob

CR2032 battery not working in key fob

The Energizer CR2032 do not work with Tesla key fob. Had to reorder Duracell CR2032 (better quality) from Amazon, which work fine

27 listopada 2023
Opinia niezależna
Logo BatteryStation.co.uk

Odpowiedź od BatteryStation.co.uk

Hi Steven,

This is quite odd, because I personally have an Energizer CR2032 coin cell in my Model Y additional keyfob (the car shaped one) - and there has been no issue at all with quality. Perhaps the thin plastic film was not removed, as it is quite hard to see.

Kind Regards,

The BatteryStation.co.uk Customer Service Team

Oceniono na 1 z 5

Terrible customer service very unimpressed.

Placed an order with battery station following a promotional email received 5 minutes prior however the discount wasnt passed on and when calling the office the representative slammed the phone down when asking for the order to be cancelled.

27 listopada 2023
Opinia niezależna
Logo BatteryStation.co.uk

Odpowiedź od BatteryStation.co.uk

Hi,

The information you provided is not one of our order numbers nor is your address (a Gmail address) on our system. We do have orders for a company with a similar name.

On the 27th we received an order from you and then an email at 11.06am on the 27th asking about the code. We replied almost immediately and refunded your order and gave you full instructions including screen shots on how to use the code to place a new order.

You then ordered again using the code correctly and your order has been delivered today, within 24 hours.

I would say the service you received was very good.

Kind Regards,

The BatteryStation.co.uk Team.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej