Italy - Bank of Italy Recenzje 12

Vai fare un esposto di una banca...Se la banca di Italia fa schifo figuriamoci le altre...

Lira Italiana Digitale, La nuova moneta digitale creata dalla Banca Centrale Italiana supera tutte le altre valute e diventa la criptovaluta più potente

Un servizio clienti inesistente.
Non si trova mai una persona disponibile per una semplice richiesta di informazioni.
Chi risponde dirotta le chiamate a uffici che non rispondono mai o a contatti tramite email oppure ' robot automatici'
Vergognosi.

Vorrei scrivere due parole di stima e di ringraziamento al Sig.(verosimilmente Dott.) Tommaso Granozzi.
É una di quelle persone che vorresti incontrare quando sei in difficoltá.
In Italia succede raramente , di incontrarne.
Non solo gentile, disponibile, ma anche competente seppure modesto.
La Banca d'Italia ha un ottimo collaboratore. Spero che venga valorizzato adeguatamente.

Scam!!! Payed of copy service that have higher cost than signal room, runned for 1 day, after stop run, 2 week are left and no answer from chat, bad customer experience, only loss in performance due to some problems they have with copytrading. Noone signal provider like them

The good thing about this copy trader is that you can use your own broker so doesn’t feel scammy. Their communication is better than most. Their signals were poor and left my account 18% down. I never went in to profit in a meaningful way and there were more losses than wins that just depleted my account. Their US30 trades were very poor.

PRIGIONIERI DI UNA BANCA CHE NON CI APPARTIENE. LA MIA DISAVVENTURA COMINCIA AD OTTOBRE DEL 2021 DOVE MI RECO PRESSO LA BANCA INTESA SANPAOLO FILIALE DI POLISTENA (RC)PER UNA SEMPLICE PRATICA DI RINEGOZIAZIONE DEL MIO PRECEDENTE MUTUO, PREMETTO CHE IO E MIA MOGLIE SIAMO 2 DIPENDENTI PUBBLICI, QUI PARLO CON RESPOSABILE IL DIRETTORE TEDESCO, CHE MI DICE DI PORTARE I DOCUMENTI NECESSARI CHE NEL GIRO DI QUALCHE SETTIMANA PROCEDEREMO ALLA PRATICA DEL RINEGOZZIAMENTO, RASSICURANDOMI MENO DI UN MESE SARA’ TUTTO FATTO. PORTO DOPO UNA SETTIMANA TUTTI I DOCUMENTI NECESSARI, E COMINCIA LA MIA ODISSEA, CON TRAFILE DI FILE, GREEN PASS, TAMPONI PER ACCEDERE ALLA FILIALE DI POLISTENA, PERLO PER CIRCA 5 VOLTE CON DIRETTORE TEDESCO NEL CORSO DI QUESTI MESI CHE INVENTA SCUSE COME CI DISPIACE LA COLLEGA CHE HA PRESO IN CARICA LA PRATICA LAVORA DA CASA, FRA UNA SETTIMANA LE FAREMO SAPERE, EBBENE DOPO 5 MESI TORNO PER RIAVERE I MIEI DOCUMENTI PER AVVIARE LA PRATICA PRESSO UN’ALTRA BANCA, LO STESSO DIRETTORE TEDESCO MI DICE LA SOLITA FRASE LE FAREMO SAPERE…….IO RIVOGLIO I MIEI DOCUMENTI ORA MI SONO RIVOLTO AD UN LEGALE, PESSIMA BANCA.
DOPO L’ENNESIMA PRESA IN GIRO DEL DIRETTORE TEDESCO CHE FURBAMENTE MI AVEVA INTIMATO A MARZO 2022 DI CANELLARE LA RECENZIONE NEGATIVA NEI SUI CONFRONTI CHE SI SAREBBE ADOPERATO PERSONALMENTE AL IL RINEGOZZIAMENTO DEL MUTUO PRENDENDO LUI STESSO TUTTI I MIEI DOCUMENTI (DATI NELLE SUE MANI) SOLO PER OTTENERE LA CANCELLAZIONE DELLA RECENZIONE, SIAMO AL 28 APRILE 2022 6 MESI, ED ANCORA NULLA ,NESSUNA NOTIZA INTANTO I MIEI DOCUMENTI SONO CHIUSI IN UN CASSETTO DI LUI NESSUNA NOTIZIA SI DICE CHE HA IL COVID DA CIRCA 3 MESI UN COVID MOLTO SPECIALE CREDO. ORA SONO MOLTO SCOCCIATO HO CONTATTATO DEI LEGALI ED PIU AVANTI SICURAMENTE ANCHE UNA TESTATA GIORNALISTICA COMPORTAMENTE VERGOGNOSO DELLA BANCA INTESA SAN PAOLO DI POLISTENA (RC) .

I recently had to lodge 3 different complaints against Poste/BancoPosta, for details of all cases, access my profile page.

- first complaint in january, for a refund of a wrong charged fee, no reply after 4 months, and successfully get the refund after 8 months, but i was wrongly accused of something untrue in their reply, and the fact is that their staff had made mistake when handling the transaction, resuling in the wrongly charged fee.

- second complaint in May, for non-transfer of bank account from one post office to another after 4 months of application, starting from Jaunary. Finally the account was transfered after 9 months!

- third complaint in June, for non-updating of home address after inputting the new information on the Poste website in January. After 4 months still receiving letters in the old address. After 8 months the bank statement downloaded online still bears the old address. non-receipt of any bonifico monthly statement in new address at the moment of writing. non-receipt of a renewed bank card at the moment of writing. no reply from the Gestione Reclaimi Finanziari at the moment of writing.

Before involving Banca Italia, I spent months waiting after writing through Poste assistance page and regular email but no repsonse (1st case). Then I switched to sending PEC complaint to Reclamo office, but still without reply after months (for the appeal of case 1, and the first response of case 2 and 3). After involving Banca Italia, the response rate of Poste is faster. This is the only useful thing.

However, the disappointment is, I doubt Banca Italia actually monitor how the Poste (and other banks) answer their customers and try to understand what went wrong. Not to mention, I doubt there will be other follow up actions subsequent to the surfacing of such problems.

Logically, if the fee was wrongly charged, meaning some staff are not working properly, not following the laid down procedures and that’s why they make mistake. So the staff should be regularly refreshing their job skill and knowledge.

If the account is not transferred after a few months, but on the website it says such arrangement is “veloce”, Poste should be asked to set a peformance standard, to do this task within 1 week or 2 weeks. but not 9 months. and the person who is not doing this task in this incident, should be councelled or issued warning.

If a mailing address is updated on the Poste website, but address is still wrong after 9 months. it means some other address database are not aligned and sychronized. it is a serious technical issue because people are expecting to receive letters and even new cards in their new home! But they might have finally update my address in all database, but what about other clients? If they don‘t look into the root cause of the issue and just handle my case, the other hundreds and thousands of customers moving home / updating address will never receive any letter.

I don’t know the role of Banca Italia in all these incidents mentioned above. But just “making Poste have fear and reply faster” is not the only thing to do. The reply in the letters contain fake information and false accusation, nobody cares. Why so many problems? nobody cares. How to avoid recurrence of these problems? nobody cares. Everything is only the vision of one meter in front of them. It‘s fixed, not fixed, not improved, nobody cares. In the future it happens to others again, blame the bad luck.

This is not a proper monitoring system at all. It’s only a fake police card board scaring the Poste. But no actual result. The sadness is, if i didn‘t involve Banca Italia, Poste simply ignore all my complaints. Is this how they should work? This is actually the first thing Banca Italia should look into. But i also doubt they would care. Easy job in Italy anyway, because nobody actually needs / wants to work. Where I come from, every complaint is something to work on, an oppounity to spot an issue and make improvement, so as to avoid recurrence. Again, that’s why the economy here is so distressed because the mentality of people are so low, even in central italy.

i decided to close my Banco Posta account, because there are also other issues, such as wrong information online about bonifico SEPA internet banking daily transfer limit. nothing is correct in this corporation! it‘s much better to start using international/european digital bank service. a physcial bank in italy is crap, and the absence of a genuine monitoring system is also why such substandard performance exists. because any mistake the banks made, there’s no consequence.

Licio GELLI / P(greco)2
Profumo , Draghi , Blackrock.

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