Baggagefactory Recenzje 

I have a few of these bags, they're top quality and very practical.

Bought a £100 suitcase for my son's school trip. The zip on the bag broke on first use, one week after buying it. Seemed like metal fatigue - the bag was nowhere near filled, and there was little to no force applied to the zip. As he was going away the next day, I had to run out and buy a new bag. (TK Maxx, Samsonite in case you are wondering).

Took the broken bag back to the shop, with proof of purchase. Manager acknowledged that the zip had snapped, and that it was an unusual break - but only offered a swap/credit note. When I pointed out that this was against the statuatory cover, I was told to email customer service.

Emailed customer service with photos and proof of purchase. Acknowledgement took 3 days, and it took a further week for them to agree to do the thing that they are obliged to do by law! And even they told me I had to bring the email along in order to "prove" that the return was authorised by them, rather than training their staff on consumers rights.

The whole thing struck me as a deliberate attempt to avoid their legal obligations to sell stock that is Satisfactory Quality as covered by the 2015 consumer rights act.

My wife and I were well attended to at the outlet shop at the o2 Arena. Melissa the manager was helpful in picking out the bags for us. Thank you and i will recommend the Baggage Factory to my friends

Great prices, shipped quickly and arrived in perfect condition.

My wife already has this suitcase and I absolutely love it so I decided to buy the same one. The zipperless design with clips to close the case makes it sturdier and more secure and having the locking mechanism built into the main clip is more convenient. I got the case at an excellent price with free delivery and it arrived within a couple of days.

Arrived swiftly. Lovely to have a gym bag I don't need to carry!

Wheel got broken at airport on a case 6 months old. Contacted the company and new wheel supplied excellent service and great communication. Well done

Quick delivery, and good quality Would recommend

Arrived quickly and looks good.

The website automatically completed my order assuming my billing address was my shipping and delivery address. Despite having a telephone number, nobody answers the phone, when you need to speak to someone about your order.

Bought a £98 leather Peter James handbag from Rowsley store, great bag, lovely quality however no dust bag so asked for a bag and they wanted to charge for this despite having paper Peter James bags hanging up behind the till !
How much do you need to spend to get a paper bag ?
The sales lady offered to put it in a second hand random plastic bag as I was concerned that this expensive purchase needed some protection from the rain.
Will not shop there again sadly as whilst the goods are great, the charge for a paper bag which clearly comes from the manufacturer I would imagine for free, is not acceptable for a £98 purchase.

I purchased a vanity case in the Chatham Dockside branch today and was served by Leah. What a breath of fresh air to experience such amazing customer service. Leah took time to show me a variety of options and explained in much detail to assist me. Leah even located a case that I was interested in after I left the store and called me to let me know that one was available. I am so happy with my purchase and the service I received, I would highly recommend this store. Thank you.

Very happy with the product and service thank you

The Baggage Factory communicate well and sorted a glitch quickly
The range they sell is varied stylish and robust and certainly managed all the fruit and veg I bought from the Market

Have not used the cases on holiday yet but they look and feel a quality product.
Staff also applied my 10% new account discount after I noticed I had not applied it at the checkout stage.

Happy with case and price.

Already had a holdall of same make so happy to order another. Easy to order, reasonable price, and quick delivery.

I recently bought this suitcase from Bagage Factory, and after a few trips, I can confidently say it’s one of the best I’ve ever owned. It’s incredibly lightweight, which allowed me to pack more without exceeding weight limits. The 4 swivel wheels are a game-changer—they glide effortlessly, even when I’m rushing through terminals.

The design is both sleek and sturdy. Despite the rough handling at airports, it has no scratches or damage. The interior is well thought out, with plenty of compartments to keep everything organized during my travels.

Honestly, I didn’t expect such premium quality for this price. I 100% recommend it!

I purchased a £200 luggage bag from Baggage Factory’s Trentham Gardens store in August 2023, expecting a high-quality product. Unfortunately, just 15 months later, a buckle clasp broke due to what appears to be a design flaw. This rendered the bag unusable as a carry bag.

When I contacted the store, I was told to email customer service, only to be informed that the company’s 1-year warranty had expired and they would not assist further. A member of staff even described the bag as “old,” which felt insulting given that I have leather goods decades older that remain fully intact.

For a premium product, the durability and after-sales service are incredibly disappointing. Under the Consumer Rights Act 2015, goods should last a reasonable amount of time, but the company dismissed my concerns. I was advised to seek out a local repair specialist at my own expense, which is unacceptable for such an expensive item.

I will not be shopping with Baggage Factory again and would advise others to think twice before purchasing from.

Great service, quick delivery