I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was looking for a sturdy, reliable and stylish shopping trolly as my previous one fell apart in weeks. This trolly is excellent because it is very sturdy yet can be easily folded. It fits a large am... Zobacz więcej
Had help from a lady called Sally in the Doncaster shop, very helpful and found me the perfect suitcase for my holiday to NYC!!! Definitely would visit again 🥰🥰
Thought this was a scam! Bought online initially off Amazon website. Want to return cases and having to pay for the return myself. Additionally not answering phone calls and emails. Would not recommen... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Dane kontaktowe
London, IG11, London, Zjednoczone Królestwo
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4,5
Doskonała
306 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Suitcase
Delivery the goods that I ordered in good condition. Very pleased with the product. Little confusing at the start. First was given DPD tracking number then switched to Royal Mail. However all in all very satisfactory
7 sierpnia 2024
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Speedy delivery
Speedy delivery, great comms. Perfect delivery and item. Thank you very much.
5 sierpnia 2024
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Jo at the Hatfield Store, you're a star
Went to the Hatfield Galleria store where Jo was very helpful, knowledgeable and just an absolute lovely person to deal with. Made the whole experience of buying luggage stress free. Would definitely recommend going to this specific store in Hatfield. Thanks again Jo
3 sierpnia 2024
Opinia niezależna
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Rana in Stratford and Joanne in The…
Rana in Stratford and Joanne in The Galleria were so helpful!! Gave me good discount!!! And fantastic sales performance. Very impressed!
31 lipca 2024
Opinia niezależna
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Avoid Fantana 2525 Lite Edge…
We purchased 2 Fantana 2525 Lite Edge Abs 4 Wheel Spinner Large Trolley cases - with detachable wheels - first time we used them 4 of the 8 wheel release mechanism was damaged - coming home from the same trip corner of case caved in - second time we used one of the case zipper pulls broke and along with damage to combination lock.
Third time we used them we were unable to remove wheels due to locking mechanism damage so when we landed TWO wheels completely missing - managed to fit wheels on both cases so could be dragged - when we left hotel - yet another wheel fell off - managed to refit but when we landed wheel was missing - in total THREE wheel's broke off.
A complete waste of £120.00 absolute rubbish avoid.
On return staff at Baggage Worlld staff very help and gave me 4 wheels which I glued back into case as wheel mounts completely beyond use and then tried to donate them to a Charity Shop but they didn't even want them so they went to the tip.
Save your money - we have now purchased two Tripp cases same size but these cases pure quality
3 lipca 2024
Opinia niezależna
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Arrived with lots of scratches all over…
Arrived with lots of scratches all over it and looked like it had already been used.
8 lipca 2024
Odpowiedź od Baggagefactory
Dear Customer,
We are sorry to hear that you are not satisfied with the product. Please send your order details along with a short message with the picture of the damaged item attached to sales@baggagefactory.co.uk and our friendly customer service staff will be able to answer your query straight away.
Kind Regards,
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
There was a problem but it was resolved without fuss.
There was a problem (the trolley dimensions did not match those given on the website), but it was resolved quickly and without fuss.
2 lipca 2024
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
They sent me the wrong size cargo bag
They sent me the wrong size cargo bag. They owned up and refunded 10% of their recommended price.
3 lipca 2024
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Great bag and excellent service.
24 czerwca 2024
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Awesome pricing
Great customer service by Rana at Westfield Stratford. Unbeatable prices.
29 czerwca 2024
Opinia niezależna
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Westfield Baggage World shop
We visited Westfield Baggage World shop and Rana was so helpful and customer focussed. He understood our needs and tailored them Accordingly. I would recommend buying from this shop.
28 czerwca 2024
Opinia niezależna
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Delivered promptly
Delivered promptly, as promised. The suitcase seems to be of good quality. Happy days.
29 maja 2024
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
IT SHOULD BE ATTACHED INSTRUCTION HOW…
IT SHOULD BE ATTACHED INSTRUCTION HOW TO PLACE THE BAG.
5 czerwca 2024
Odpowiedź od Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
eagle 1975 spinner trolley case red.
i brought a suitcase with the number lock built in,on the 3rd of september 2023,so not had it for a year it and the lock jammed which meant i couldn,t release the zip runners to get into the case,and it had my money,and travel documents inside,i had to force out the zips in the end to open it,and its a good job i had my tsa padlock with me so that it would be secure to get home,i will never buy one with this lock again,and i hope i can get a refund or a replacement.
4 czerwca 2024
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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