A heads-up regarding buying records from BSI if you're picky with the condition. I bought a limited edition vinyl but got sent one with a damaged sleeve. Contacted customer service and even... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely awful company. Ordered an item that arrived broken. Emails went un answered but eventually got a response via WhatsApp. 99% sure its just an AI bot as 'they' told me the chain being detache... Zobacz więcej
Aldrabões Material danificado, recusam troca e exigem vídeos a abrir o material, ainda selado . Depois dizem que material foi aberto. Exigem a devolução em vez de trocar o produto comprado... Zobacz więcej
Ordered 3 Ozzy Tshirts July 11,2025. Over $210.00 for 3 shirts. No communication, never received an email from them. I started emailing them 6 weeks later requesting a shipping date, they couldn’t pr... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
100% Fully Licensed Merchandise
Dane kontaktowe
Zjednoczone Królestwo
- 44(0)2074281799
- customerservices@backstreetmerch.com
- www.backstreetmerch.com
2,0
Słaba
612 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Incredibly helpful workers
Incredibly helpful, I have always been able to solve my package issues with them. They respond quickly and try to help as much as possible.
17 listopada 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
Natalia, thank you so much for such a lovely review. We're so happy to see that our team were quick to help and able to assist you
Good customer service
Good customer service, quick response, kind staff.
17 listopada 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
thanks so much Maciej for such a lovely review
Lost in Transit
Kontaband Merchandise Stores lost my Arctic Monkeys t shirt in transit, but Amy and Jayda were able to offer me a refund.
17 listopada 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
Hey Luke, thanks so much for your comments here. We totally get how frustrating and disappointing it can be when an item is lost in transit. But we're glad to see that both Jayda and Amy were able to resolve this issue for you in a satisfactory manner. We appreciate your review of your experience
Excellent service
Excellent service, very kind staff. Although I was unable to get the receipt of the payment of the customs fees, the customer service (specifically Anya) was fantastic in accommodating me, helping me and in any case providing a refund for the expense I incurred. More than excellent experience!
16 listopada 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
Hey Sara, thank you so much for reviewing your experience with the lovely Anya from our customer care team. We appreciate that an unexpected customs charge may have come as a shock, but it's great to see that this was refunded to you, in order to release your items and get them further on their way to you. We hope you enjoy your order and appreciate your wonderful feedback
Great customer service
I asked for the whereabouts of a package that got lost in transition and was helped out immediately and offered a refund. This was a great experience and I really wished other customer service would be equally quickly and solution oriented. Thank you very much!
15 listopada 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
Thanks so much for this Jan-Niklas, it's great to see that although your order was lost in transit, that our team were able to provide you with a speedy resolution that was agreeable to your standards. We are grateful for your comments
Fantastic product with amazing customer…
Fantastic product with amazing customer service
15 listopada 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
Many thanks Samantha, so great to see you received a great product along with a high standard of service from our brilliant team!
positiv experience, very kind and helpfull
One of the items I ordered was no longer available and an employee did everything possible to ensure that I still receive it. Contact was always very friendly and extremely helpful.
1 listopada 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
Hey Jenny, thanks so much for your lovely comments. It is great to see the warmth and compassion demonstrated by our team in this instance and we massively appreciate you taking the time to leave such a wonderful review for the team
Very helpful and quick to respond
Very helpful and quick to respond - highly recommend...
14 listopada 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
Hey Tom, thanks so much for your positive comments and recommendation!
Missing item replaced
Item arrived however parcel open and nothing inside, contacted customer service who sent a replacement straight away, great help
11 listopada 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
Thanks so much for this S, we can appreciate it was likely a shock to receive an empty package! It's great to see that our team were immediately responsive and pro-active in getting a replacement item sent your way
Returned by item mid September after a…
Returned my item mid September after a change of mind. Got proof of postage. I've not been refunded. I've emailed and called but no replies. I'm now £50 out of pocket. Very unhappy. Do not order from them. As it was it took 3 weeks to be dispatched.
16 września 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
Hi there Roxy, I hope this finds you well. It is unclear which store / order this review pertains to. But we can absolutely understand the frustrating lack of response from our team to you so far. Please email your order number to rach.scarsbrook@bsimerch.com and we will escalate this for you as a priority, in order to come to a much more satisfactory solution that is inline with our ethos of great customer care
Odpowiedź od backstreetmerch.com
thanks so much Oli! We appreciate your positive comments so much!
They were very quick and efficient in…
They were very quick and efficient in dealing with my problem of having received the wrong item
10 listopada 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
Thanks so much for this lovely review Anoushkaa, we appreciate your feedback and it's great ti see your enquiry was dealt with speedily and to a high standard for you
quick and precise answer to a question…
quick and precise answer to a question about the delivery time of our order.
9 listopada 2022
Opinia niezależna
Odpowiedź od backstreetmerch.com
Thanks so much for this review Vincent, so good to see that our team were able to answer your query with regards to delivery times in an quick and easy to understand manner
Louis Tomlinson Mercj
Even though it took long to get through they have solved my troubles greatly and helped ne a lot
8 listopada 2022
Opinia niezależna
Great customer service.
5 listopada 2022
Opinia niezależna
The service was very helpful and my…
The service was very helpful and my order has arrived in great conditions.
3 listopada 2022
Opinia niezależna
Resolved My Issue Straight Away
I ordered the wrong sizes of T-Shirts and sent them back for an exchange. Their Customer Services dept sorted it out straight away
1 listopada 2022
Opinia niezależna
Great Customer Service from BSI Merch
BSI Merch Customer Service were really quick to solve my problem. I received a damage item and they offered me to replace it with a another one for free, they explain me the steps to follow to return the damege one, and they reimburse me for the shippment really quick. Thank you George for your help.
3 listopada 2022
Opinia niezależna
can’t complain
great at sorting out my problem, very polite and helpful. had a few problems at the start but they got sorted
5 listopada 2022
Opinia niezależna
Had problems in the begining but all…
Had problems in the begining but all sorted and problem explained one great person went out of there way to get it resolved
3 listopada 2022
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.