Baby Birds Recenzje 

I had a terrible experience with this company. I waited almost two months for my order, which I eventually cancelled. Every time I asked when my order would be shipped, I was given false promises. The website also listed incorrect product availability.

Bought a few things from baby birds and have been pleased with the purchases

Never heard of this website before, but really pleased with my experience. This was the only place I could find my item in stock at a reasonable price. The order was easy to place, and my item arrived quickly. Very happy with the item. Thank you!

I have been trying to return a faulty Tonie box 2 since 21st December. As they were closed over the Christmas and new year didn't get very far. Just wanted to return asking for instructions and returns label. Received an email from them on 31st December passing the buck, telling me to contact Tonie direct. I did this and Tonie emailed to say as it was bought from a third party - baby birds, it was their responsibility to refund or replace. Tried to contact them on 5th January by phone numerous times throughout the day and all I got was their Christmas closing recording. I have sent them order number and serial number as requested and they have now contacted Tonie. What a waste of time when Tonie have already said it was their responsibility. Dragging their feet and I'm absolutely frustrated and unhappy with the customer service. Takes them 3-4 days to get a response and not even able to speak to someone on the phone. Emailed them last week for an update from Tonie (waste of time as I know their previous response). No response to date. Please don't purchase from baby birds. They take your money and that's it. Crap customer service. I am Left with a Tonie box bought for my granddaughter for her birthday before Christmas and it's unusable. Putting in a complaint now to trading standards.

Products are exceptional and great customer experience!

I’ve been wanting to order a footmuff for my Cybex Platinum Pram for awhile now but it’s expensive everywhere I look — in store and online! Baby birds was the only one to offer at the lowest price and it came brand new (a relief!!), amazing job to this business. definitely ordering from them again!! thank you and wishing the company more success!

I placed the egg smart rocker in my basket late at night as I seen this had gone on offer on babybirds. Being heavily pregnant and it being quite late at night I’d fallen to sleep.. when i woke the next morning I went straight online to check out to realise the item had gone back up to full price but only in the colour I wanted which was really disappointing. I emailed immediately to explain what had happened in the hope of a good will gesture and asked if they’d honour the offer price that was offered only a few hours before hand giving the circumstances. Unfortunately they refused to honour the price which was really disappointing. Fortunately, a local company price matched their offer price of £249 AND added 14% off too! Everything happens for a reason eh! I wouldn’t ever look at baby birds website again or consider ordering - not when so many places with much better customer service, price match :)

Ended up with what I wanted and got it much cheaper. It really does pay to have such amazing customer service from my local baby retailer bambinos & beyond - highly recommend price matching there and getting excellent customer service too 🤗🥰

Wish I had read the reviews from baby birds before even considering ordering! I’m glad I never now 🫣

I made an order from Baby Birds on the 29th December after saving for months for the Axkid car seat. We don’t have much money so it took us months to save and i was going to use the festive sales to purchase the seat when on discount. I found Baby Birds, saw the negative reviews and chose to support the independent retailer like many others. Oh how i wish i didnt. As the company reopened on the 5th January after Christmas they told me it would be 7-10 working days for delivery however as the 15th January rolls around and still no contact or delivery information i contacted the company to be told it’s not even in stock and they are awaiting shipment from Axkid. So they took my money and sold me a product that they couldnt even fulfil the order for. In the meantime prior to this, the car seat i bought had gone even cheaper on a bigger retailers website with next day delivery, again wanting support an independent retailer and been told that my order would be with me in 7-10 days instead of asking for a refund so i could order i asked for a price match, Baby Birds coincidentally ignored my email until the deal had ended then told me they can’t fulfil the price match as the deal is over, i sent them screenshots may i add. So all in all, i could have had the carseat by now off a different retailer for cheaper yet here i am £300+ down and no car seat to show for it. Upset that ive missed out on the sales that id saved and planned for months for and not an apology in sight from the company. I’m absolutely disgusted and so disappointed. Ive requested a refund, no doubt i will be waiting months for this like many others, all while my daughter has grown out of her current car seat

Whenever I can't find an item, baby birds is the only place that always seems to have it! Great customer service too. Will be back for all my baby bits.

Quick delivery and great prices

My item arrived quickly and safely . Very pleased with it. Thank you.

Very quick delivery and the customer services team were friendly and helpful.

Absolutely terrible company!!!! Communication is non existent! They take your money when purchasing baby products and don’t reply when asking for tracking details or a refund. I ended up having to go through my bank to get my money back. Definitely do not recommend ordering anything from baby birds. Look elsewhere

great website, competitive pricing!

I ordered a Cybex COYA Compact Stroller on 8 November, advertised as “Cybex COYA Compact Stroller + FREE Bumper Bar.”

Delivery was delayed and I had to chase it. When the pram finally arrived, the bumper bar was missing. I was later told on 26 November that the bumper bar wouldn’t be in stock until January, despite the product continuing to be sold online exactly as advertised with the bumper bar included.

As I was travelling with my under-1-year-old (and the pram is unsafe without a bumper bar), I had no choice but to purchase one separately from a local pram store.

Fast forward to 12 January — the product is still being sold online with the bumper bar included, yet I still don’t have mine. When I contacted customer service again, I was told:
• The bumper bar is still not in stock
• They haven’t chased the manufacturer
• No refund can be offered because it was a “free” item

This is misleading. The bumper bar is clearly built into the advertised price, and refusing a refund on that basis is unacceptable. Other retailers (both online and in-store) have no issue sourcing this item, and Cybex themselves are selling the exact same product right now.

Selling items you don’t have, continuing to advertise bundled products you cannot supply, and then refusing to resolve the issue is extremely poor practice.

I would strongly recommend avoiding this retailer.

Basic but good baby shop, good prices

Exactly what it said on the tin, car seat arrived within timeframe given and as described. Thanks