Great customer service from start to finish. Holly contacted me shortly after I placed my order to let me know there would be a delay and immediately looked into alternative options that might be... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Online order for PTZ Optics camera, at a very good price, was processed and delivered very promptly, arrived well packaged in perfect condition. It was good to get a follow-up call from Holly to ask w... Zobacz więcej
Reakcja na opinię
I am setting up a home cinema in my shed and needed some advice on a screen and a mounting bracket for the projector. I spoke to Hamish who was very knowledgeable and polite. Knowing my budget he adv... Zobacz więcej
Reakcja na opinię
Holly from AV Parts Master was exceptionally helpful. I received a call from her regarding a headset backlog and she was able to suggest an alternative with the same features I needed. She helped to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Dane kontaktowe
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Zjednoczone Królestwo
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Doskonała
492 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od AV Parts Master
Morning R Baker
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I was very happy with the sales support…
I was very happy with the sales support and my contact was very efficient and competent to help me finding the accessories I needed.
7 maja 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Isabelle
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Projector help
Wanted a replacement projector but found out that it was end of life, massive thanks to Ellie for helping find a suitable replacement with next day delivery and fast responces!
28 kwietnia 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Spodgey
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional Accountability and a First-Class Resolution
I recently had a complex issue regarding a monitor specification that didn't match the initial advice I was given. While errors can happen in any business, the true test of a company is how they handle them.
I was incredibly impressed with the level of service I received from AV Partsmaster. My case was handled by Tom Donegan, who took personal accountability for the mistake. He didn’t just apologize; he went above and beyond to find a solution that worked for me, securing management approval for a very fair resolution on an upgraded model. Crucially, he also arranged for the collection of the original unit and the delivery of the new one entirely at the company’s expense.
The new unit is now set up and working perfectly. It’s rare to find a company that prioritizes customer satisfaction over their own 'bottom line' quite like this. Professional, communicative, and highly recommended. A big thank you to Tom and the team for turning a frustrating situation into a very positive experience.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Eric Brennan-Hazell
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Absolutely amazing Experience
Absolutely amazing Experience. Tom for the Sales team was a Legend. from start to finish had great communication. The equipment arrived quick and was installed even quicker. will recommend to everyone
15 kwietnia 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Mr Hassan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and reliability
Excellent service and reliability. AV Parts Master are consistently responsive, knowledgeable, and quick to help. Scott in particular provides outstanding customer service—clear communication, great advice, and fast turnaround every time. Most recently, I ordered a TV on Monday and it arrived first thing Tuesday morning. Highly recommended.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon G Freeman
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I have been working with Austin for some time now....
I have been working with Austin for some time now, and the service has consistently been excellent. He’s knowledgeable, responsive, and always goes the extra mile to ensure everything runs smoothly.
If you’re looking to purchase Extron equipment, I’d highly recommend reaching out to Austin, he’s a reliable and professional partner who makes the whole process seamless.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Charlie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would Recommend
Easy purchase, specialist products and great communication. Purchased 2 OPS PC's and a large Samsung Android Touch Screen. Would recommend.
4 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning CM
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I have used AV Partsmaster for a while…
I have used AV Partsmaster for a while now.
When ever i need expert help the guys there always help out and get back to me really quickly.
Next day delivery on all my orders and very friendly bunch. I must say my account manager Aiden is by far the most friendliest chap. will continue to use for a while for all my AV needs.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Mr Brown
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great customer service
This companies customer service is superb, I couldn't speak highly enough of them, I've been using them for 9 years and they have always been great
31 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Bogan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Amazing customer service
Amazing customer service. After initially purchasing an incompatible monitor stand. Ellie supported and helped me find the right one. A few phone calls and changing of orders. We managed to find a suitable alternative. Never once was it a problem. Also delivery is still going to be next day. One of the best. Thanks.
26 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Andy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Ordering made easy by good service
Seamless ordering experience provided by Tom Donegan today and looking forward to recieving my new monitor by free 'next day' delivery.
Happy to use this company in the future.
23 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Brian
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I had an excellent experience with AV…
I had an excellent experience with AV Partsmaster, Hamish helped guide me to buy the correct projector for our budget and requirement. Will certainly be back for more!
20 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Lauren
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic customer service from Michelle
Fantastic customer service, Michelle and the team helped me out massively when I accidentally ordered the wrong bulb. Sorted me out with a rapid return/exchange. Will definitely be using AV Parts Master in the future for anything projector related!
10 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Tom
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great advice, speedy service, very pleased customer.
I recently worked with AV Partsmaster to upgrade my Sony VPL-290 projector to one of Sony’s newer laser-based models, and the experience was great.
I've always been happy with VPL-VW290 it's always been a strong performer, however, like many lamp-based projectors, it has inherent limitations—most notably in brightness, and besides I had decided I wanted a laser based projector.
The move to a laser-based projector has been a significant step up. The most immediate improvement is in brightness and no bulb to replace.
AV Partsmaster handled the entire upgrade process professionally. Their advice was well-informed and clearly based on real-world experience rather than just spec sheets. They helped identify the most appropriate laser model for my room and, ensuring the upgrade delivered meaningful Improvement.
And finally the price wasn't bad either!
10 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Rob
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Can't Recommend highly enough!
As a repeat customer having spent many thousands over the last few years they never cease to impress me with speed of delivery. My account manager Scott is quick in replying with quotes, and even when the purchase order doesn't get sent to him until lunchtime, I've still received the items the following morning. Magic - couldn't recommend them highly enough.
20 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Derek
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Dealt with Aidan @ AVP today he was…
Dealt with Aidan @ AVP today he was very knowledgeable and I would recommend this company for all you AV needs
20 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Sarah
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I sent in an inquiry regarding a…Projector
I sent in an inquiry regarding a projector, Aidan immediately called me back and answered all my queries. I ordered the projector on Thursday and it is due to be delivered by DHL today.
18 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Graeme
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Superb service!
Superb service!
I called in and spoke with Hamish and Tom about a 65 inch screen I needed, and they provided all the information and guidance I was looking for. They advised me on the right unit to choose and made the whole process easy.
It’s rare these days to find a company that genuinely cares, but the service I received from Tom, Hamish, and the team was excellent!
19 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Morning Gerald
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I called AV Past master about…
I called AV Past master about purchasing an Epsom Projector, a sales person called Hamish took my details and after explaining that i wished to spend a thousand pounds he promised to call me back, I called 6 times and was given excuse after excuse and i was never given a call back in then contacted a company called Projector Point who called me back the same day and after dealing with a lovely lady called Clare I purchased a Projector and all the extras for £1100 obviously AV Pastmaster must have loads of sales and did not want my measly £1100 please please don't waste your time with AV Past Master they never call you.
10 marca 2026
Opinia niezależna
Odpowiedź od AV Parts Master
Afternoon Janet
Thank you for sharing your feedback. We are genuinely sorry that your experience didn’t meet the high standards we strive for.
We've thoroughly reviewed and looked into this event and can see that our team attempted to contact you multiple times without success.
Sales opportunities are of the upmost importance to us alongside providing 5* customer service. We can see that you chose an alternative route into purchasing your projector and glad to hear your experience was satisfactory.
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience with us.
Kind regards,
The AV Parts Master Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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