Aveda Recenzje 

Aveda lost a long time customer today because they wiped out my reward points without notice. I receive multiple emails from Aveda rewards to buy items; however, nothing that my rewards are expiring. I was saving up for the big trip to London. Wow! So disappointed. I called customer service. Nothing. Not one more product will I purchase of Aveda. Sad:(

I have been using Aveda products since 1995. I have accumulated 53, 221 Aveda points to which I was saving for the trip. Since they don't off anything worth the money I've spent on products I decided to wait and see. I learned today that after one year of inactivity I lost them all. I didn't receive any notice. I'm so disappointed in Aveda, and the company they've become.

Ordered once from Aveda.com, and will never make that mistake again. I purchased and returned two products. Aveda sent an email saying that they had refunded me, and of course they never had. Tried to resolve the problem in chat a few times, and that got me nowhere. I finally put in an online complaint to State Attorney General. So disappointed in this company!

Recently, I starting going to the Denver location of the Aveda Institude Denver. I am disabled and some health related problems they do t seem to understand. It the teachers. They are rude unhelpful unprofessional and very demanding to me and to the students. I have gotten calls to change times and appointments and person doing my hair. They called me at the last minute. Just before I was leaving my home or while I am on my way. So, than I have to change my time, the person etc. I have gotten use to the person etc. Than, I get a person who dint know what they are doing and used up my hair. Last minute changes once I can understand but all the time no. Teachers are rude to me and staff. Which causes stress to the student and me. Parking lot is small and hard to get into. Plus, they don’t accept cash. Only credit card. You only get a discount when you book in advance. If you don’t and change your time or date you lose your discount. This will be the last time. Plus, during Covid sone staff and students did not take Covid serious. Yes, I believe in helping student but not at hurting students or customers. I have heard other customer ps complaint on line too. They ask you to go online to review their services. This should be up to the customer not the teach asking the customer. I will go some where else. Plus, staff including students and staff do a hard sell of their products. It’s the customer that give the students to work on their skills.

I have been a faithful user of the Aveda color conserve shampoo and conditioner for many years. I am quite unhappy with the new fragrance. It is very strong and gives me a headache. So disappointed!

I have Been a loyal Aveda customer for last 10 Years. Since due to pandemic i wasn't able to go to a store and purchase any products. One day while visiting the store they stated that points are all gone and need to call customer service and she re-instated the account with points from that day. When i called customer service they cannot do anything and they are saying no rewards account found. Clear gap between store and online / customer service. During pandemic all major companies allowed the points to not expire but Aveda doesn't care about customers, all they care about is money. Yes the product is great but without customer service its not worth going there are always other products with good reviews

When I logged into AVEDA, a popup message told me that my reward was gone and forced me to click on a link that disassociates my reward program from my account. So after more than 20 years' worth of points is gone now because I have not purchased anything in the last 12 months.

This is a scam. Also, the quality of the products has gone down over the past few years.

I will not be an AVEDA customer from now on.

Thank you to Aveda for being such a wonderful company with fantastic products and excellent customer service! I have been a Canadian Aveda Plus Rewards member for only a few years now, and I have been absolutely loving my experience every single step of the way. I greatly appreciate how their products are always vegan and cruelty-free, as well as natural. I always feel like I'm in a spa while using their products, even while I'm at home or on the go, as they are very high-quality and just so special. Furthermore, every interaction with Aveda that I have had so far, whether over the phone or via email, has made me feel so incredibly recognized and appreciated as a customer, as they always truly go above and beyond. I would also love to give a glowing shoutout to two members of customer service: Deanna Chong and Tanya Sand. These two representatives were so very kind as to help me via email on two separate occasions, and really made my customer service experiences as exceptional and enjoyable as possible. Because of these two recent email interactions, as well as all previous over-the-phone assistance over the years, I view being a rewards member with Aveda as an equivalent of being a member of a family that you look forward to spending time with, and I'm sure I'm not the only one. Aveda is so authentic and welcoming, you can't help but feel comfort in continuing to return to a company that is always so well worth it. Endless thanks, as always, and all the very best to everyone at Aveda!

Amanda’s facials are so relaxing and everything smells wonderful. My skin felt amazing afterward.
Thanks to Amanda for having attention to detail!!!!

Horrific customer service. No coupons available for men’s products. Wish I knew a lawyer

I have been shopping Aveda products for about 20 years but in the last year, I have noticed they no longer carry some of the everyday products such as Mineral Dual Foundation in linen, Color Conserve shampoo/conditioner, and so forth. My last order was on back order and after waiting MONTHS...I reached out to them, and they finally decided to give me a refund. Their website is trash and it's sad that it has come to this, but I will not be shopping at Aveda ever again.
PS: Please don't ask me to leave an email at:
consumercare-soc with Trustpilot in the subject line. Your customer service wasn’t helpful in any way.

Ho acquistato i miei tre prodotti abituali sul sito Aveda perché c'era il 25% di sconto, ordine arrivato nei tempi previsti, esperienza positiva!

I just discovered that my reward points, which I’ve been collecting for 15-20 years and had accumulated over 50,000 are gone. When I contacted customer service they said policy says I lose my points if I don’t make a purchase within a year. This is unbelievable to me as I have been a loyal customer for decades and earned these points. To make matters worse I emailed customer service as I was given the name of a woman to direct my complaint to, and have not received a response. This is shameful.

Decent products, super expensive. The absolute most dysfunctional website in the universe. Repeatedly told me my order did not go through, charged my card though, and the order indeed did not go through. I was on with customer service three times in one day, they should compensate me. It always takes repeated attempts to place an order. Looking for a competitor who offers a working website.

Me dicen que me mandan una muestra al registrarme, me registro, me bombardean a correos y la muestra no me llega. Me piden opinión sobre el producto de la muestra, les digo que no lo he recibido y les da igual. Un timo. Eso si, sigo recibiendo dos o tres email a la semana. El producto me interesaba pero ya no lo compraré.

UPDATE: Following Aveda's response to my original 1* review (below) I emailed consumercare**** as instructed. I received an initial response within 3 working days. Aveda have now agreed to reinstate my rewards membership and points. For this reason I have amended my rating to 3*. Aveda loses points because
i) There does not appear to be any future plan to warn customers before their membership/points expire. BEWARE if you don't make a purchase or redeem points every 12 months your membership will automatically be deactivated.
ii) The shopping experience via Aveda website is frustrating. Its a real shame so many stores have closed because this was part of the pleasure of using Aveda.

+++++++

Sadly Aveda appears to have joined the growing list of companies that do not value customer loyalty.

As with several other reviewers on here, I’ve fallen victim to the “expired” Aveda+ Rewards account and as a result the points I’d earned over many years to reach tier 7 have been deleted without warning.

The Rewards+ program replaced Pure Privilege in 2021 and, yes, if you scrutinize the new T&Cs it does say the account will expire if not used for 12 months. One of the big selling points of Pure Privilege was “points never expire”. As Aveda has decided to change this key policy for Rewards+ I would expect them to notify members before their points are about to drop off, but this wasn't the case.

It seems my reward account “expired” because I didn’t purchase directly from Aveda for 12 months. This is largely because they made it difficult for me to do so by closing my local store in 2020. As many others have mentioned, the website is appallingly slow and deliveries are unreliable – so I resorted to stocking up with large orders via Aveda online, then purchasing one-offs from John Lewis, using click & collect.

I don’t understand what Aveda hopes to achieve by removing all my points and expecting me to start again with a new Rewards+ account (for which there is a £10 joining fee). It certainly won’t encourage me to make any further purchases from them and for a company that trades on its ethical credentials, this does not feel like an ethical way of dealing with its customers.

As a general rule I do not post negative reviews and would much rather have a constructive conversation with the company concerned to resolve any issues. I have chosen to do so in this case because there does not appear to be any way of contacting Aveda customer services, without spending hours on the phone or dealing with a chat-bot.

I anticipate the Aveda response to this review will be the standard “Your satisfaction is important to us and we'd like to help...”; send email with Trustpilot in the subject line etc. Perhaps they will surprise me!

I posted on 23rd of December about poor customer services,missing order and no refund. Aveda responded with their standard reply as seen on other posts on TP, advising we contact them with Trust Pilot in subject box. Did this but still nothing, not even a reply. Obviously another scam to appear genuine. Avoid ordering at all costs

BUYER BEWARE! I never received an online order I placed and paid for just over three months ago. I attempted to find out why I never received the order by calling the customer service department THREE different times. Each time I was told a replacement order was being "expedited" to me, yet I never received the order of my products. I called customer service a FOURTH time, and I was told an Aveda supervisor decided to cancel the original order in their system, issuing me a full credit for the order, and that I was to place a new order myself, which is what I did. However, as usual, Aveda did not do what they claimed - no cancellation of the original order was done and no credit was issued. I contacted the customer service department a FIFTH time, and was told that a credit was being "expedited immediately to a supervisor for approval" and that my problem will be resolved. but of course, the credit did not happen. Once again, being very frustrated from the lack of action and service I have received, and the fact I have still paid over $200 for products I NEVER RECEIVED, I contacted the customer service department for the SIXTH time I was ASSURED a supervisor would call me back as soon as possible. After two and a half hours, and no call from Aveda's customer service supervisor, I was extremely irate and called Aveda a SEVENTH time to explain that since I have been charged for an order place over three months ago that I have NEVER received, the only way this problem can be classified is basically theft by the company. At that point, the customer service representative hung up on me. There is no other way to explain my situation - Aveda is happy to take money for orders that are not delivered, and then repeatedly lie to customers about how they are going to resolve customer problems!

Attached please view the photos I have taken after Aveda salon destroyed my hair! on the left is my hair color I had asked for a roots touch up -and to blend in my dark roots gradually. They assured me this process was well within their range of expertise, and sold me on additional botanical conditioning treatments.
Please view the attached photo -on the right is peach-colored fuzz and damaged hair that I walked out of the salon with after four and a half hours. They quadruple processed my hair and destroyed it! They also got bleach on my black suit pants and ruined my suit. I was there for four and a half hours with a stylist that had no idea what she was doing, and proceeded to destroy my hair. It looks like orange-peach colored fuzz when I angrily left this salon. I was furious and left with wet hair after The fourth shampooing I received - four times! The stylist kept putting the wrong product in my hair. After four treatments it looks like fried straw! It is completely dead and damaged now! The color was even worse was horrendous- it is orangey-pink. I was sitting there for almost 5 hours!!! I had plans to go out to a dinner with my family.
I was So stressed, shocked, embarrassed and furious - I didn't know what to do!
I was not sure what they would do if I left without paying , and what my rights areas, my rights, etc. My brother is an attorney with Mitrani Law firm here in Florida. I called him and asked him what I should do he said I should take it up with my bank company rather than have a fight with them in the salon - so I angrily paid and I left.
You can see my healthy hair and color on the left and the pink fuzz on the right is what they did to me. I should not have to pay for the damage they did to my hair - it will take a year to grow it back to healthy condition! :( wish i could attach photos....

I have been using Aveda Smooth shampoo and conditioner for years, unfortunately they changed their formulas. What once left my hair silky shiny and light now looks greasy and weighed down. I did try all the other new lines but they made my head itch, so a no go on any of them. It’s to bad because I didn’t mind how much it cost, it was worth it for my hair. You lost a great customer!