Audible Recenzje 

Thanks for nothing Amazon - saw I'd been added to Audible Premium somehow through Amazon Prime (UK) this week & have been trying & failing miserably to cancel the subscription ever since - it would have been easier to run The Grand National on foot & win, than to cancel an "AUDIBLE SUBSCRIPTION" - I really hate how you've deliberately mentioned how easy it is to cancel ..UNTIL we TRY TO CANCEL & that's where things start feeling UNCOMFORTABLE about your website & app!!
It all feels too much LIKE A SCAM IMHO.
So, I eventually got the contact phone number for UK CUSTOMER SERVICE only to find I am Infact talking to someone in the USA (who's accent was painfully hard to understand - so, after many security checks we finally started the rigmarole of cancelling the subscription - you sent an email link for me to cancel & as I clicked on it, I got instantly cut off???
(WTF' I THOUGHT)
*AS FAR AS I CARE I HAVE NOW CANCELED THE SUBSCRIPTION THAT I DIDN'T SIGN UP FOR & Amazon has lost alot of the trust I had in them, if this is the sort of nonsense we'll all be having to put up with in future?
You've wasted me a whole week of worry & I'm still not 100% positive that it has actually been cancelled or not, still...I'll NEVER USE AUDIBLE AGAIN, NEVER - you are scammers!

It's al very well having free whatever for however many months but it's not clear on website what you have until when and how much being charged. & obviously don't get me started on the whole "pause" "cancel" membership palaver!!!

Buongiorno AUDIBLE

Non utilizzo i vostri servizi, volevo l’anno scorso fare una prova, ho scaricato senza nemmeno leggerli due libri, mi avete già prelevato del denaro in più di un’occasione perché sono così presa da mille cose e urgenze che mi dimentico di disdire. Ergo forse il vostro servizio è anche valido ma io valuto, persone, aziende e brand dai valori che incarnano nei comportamenti.

Il vostro modello di business (come tante App sul mercato) si basa sulla distrazione e sull'inconsapevolezza degli utenti. È scorretto e in malafede. Per questo non voglio più avere nulla a che fare con voi o realtà simili che scelgono di condizionare i contratti per raggirare la clientela e obbligarla così alla tassa cadenzata.

Fortunatamente ho cambiato la mia carta di credito, e questa volta il vostro “furto contrattualizzato” è stato impedito.

Non voglio rinnovare nulla, dunque, anche perché sarebbe da parte mia una donazione, ma non siete un’opera caritatevole. Non ho mai usufruito realmente del servizio, mai. Eppure siete diventati una presenza a calendario. Non vi curate nemmeno di avvisare i vostri clienti per tempo con un messaggio chiaro se vogliono o meno continuare e nel caso indicare come disdire con un click. Paghiamo per poca memoria, stanchezza, distrazione, ergo per nulla, ops… voi guadagnate proprio su questo vero? Viene da pensare proprio così.

Avete già preso i miei soldi in modo scorretto e oggi lo ripeto anche pubblicamente, qui sui social.

Una politica aziendale seria e rispettosa delle persone – e degli sforzi economici che ognuno affronta – non dovrebbe MAI e poi MAI considerare il rinnovo automatico come una norma o la strategia di business per fare profitto e legare i clienti senza procedere con reminder puntuali e semplificati. Questo è, a mio avviso, una forma di truffa che dovrebbe essere in tutti i modi impedita da uno stato serio. Assicuro che di esempi virtuosi ce ne sono… sono abbonata a diversi servizi.

Chiedo quindi di essere cancellata definitivamente dai vostri sistemi. Ho cercato di farlo dal vostro stamani ma ovviamente vi guardate bene dal renderlo intuitivo, semplice immediato, per voi deve scoraggiare così da indurre al rimando. Adesso non ho tempo di farlo (così la regola del rimando per prendere tempo...).

Grazie sono certa farete quanto necessario ma qui in questo spazio vorrei che ciascuno prendesse più consapevolezza della dimensione di questa modalità.

Cordialissimi saluti

As with so many audible customers I am dissatisfied with audible customer service. I’ve had several problems so I neede to talk to a human being. But was not given a correct phone number. I’ve been locked out of my account so can’t access account to cancel. The only thing I can do is cancel the automatic debit with my bank and dispute any charge audible attempts. I have fifty audible books I purchased to which I no longer have access. Feel as if I have been ripped off.

12 Guthaben einfach weg, weil ich mein Abo nicht pausiert sondern gekündigt habe. Danke für nichts. Nächstes mal wohl lieber bookbeat.

Well I thought it was just me … but I see here that by far the majority are giving them one star! My experience is they take money out of your account and yet it appears when you log in that you are not a member! Don’t use this company/service you will be ripped off one way or another … look at other reviews for the multiple ways this is being done. Reflects badly on amazon who own this ‘service’ so I have started to use amazon less!

That advert for audible is terrible. It doesn’t make me want to purchase anything

Terrible, ordered and paid for a book. Half way through the book disappeared and now if I wish to read it, even though I had aid for the book, I have to upgrade membership to carry on reading it ?

Unbekanntes Monatsabo wurde heute für 9,95€ abgeschlossen und ein unbekannter Kauf eines Hörbuches wurde für 9,95€ getätigt. Kein Dritter hat Zugriff auf mein Konto, ebenso ist die App seit Monaten nicht mehr in Benutzung. Beides tel. storniert und eine Bestätigungsmail für die Rückzahlung dazu erhalten. Mal gespannt ob ich dieses mal auch wieder eine Rücklastschrift durchführen muss, oder ob alles glatt geht. Solltet ihr ein Audible Konto haben kontrolliert stetig eure Emails !!!

I’ve seen all the negative reviews here and just wanted to add my experience. I enjoy using audible - use it everyday - and find it quite good. I wish they had a greater range of books which you can listen to for free as part of your membership. The section you get included is also hard to find on the app, maybe that’s just me. However, I find it quite pricey.

Sometimes I cancel my membership for a period when I’m having a break from using the app - it’s too expensive not to.

I have had an audible membership off and on for several years and on 24 May they offered me a 3 month membership for £3.99 per month which I took advantage of. I received an email today (21 June) saying that my membership would renew in 3 days at £8.99 per month! So they clearly lied about the 3 month offer. I am fairly certain that enticing people to take up offers and then withdrawing them is an infringement of consumer law. At the very least, it is unethical. AVOID! There are better services out there.

Cannot easily pause or cancel subscription via mobile app site

Have to think twice if I should stop buying from Amazon

It is not worth it absolutely. Many books and useful info are on YouTube for free. And YouTube information is often much more valuable than Audible low rated books. Also, once you get paid subscription on Audible, it is impossible to unsubscribe: the mobile app doesn't provide such an option.

audible allows duplicate purchases of the same book by the same author, sometimes even with the same narrator. then refuses to refund if you dont notice within 14 days.
totally unfair as the purchasing of duplicate titles should be flagged by the system but isnt.

Changed to 1 star as their customer service was awful. there is no way of complaining other than to a chat person which is very copy/paste/trite responses and less than useful.

I was about to cancel Audible to cut down on my outlay. I had one credit left but purchased the wrong book by mistake. I was able to return it, get my credit back & chose the book I'd wanted. That is excellent service! For that reason alone, I am now keeping Audible.
A great range of books & the app is really easy to navigate. Being able to set a timer is brilliant. Problems can be addressed quickly. I feel now it's well worth the cost & I would miss it so much at bedime when I use it to relax.

I cancelled after my free trial. I had downloaded a free audiobook which I was really enjoying but half an hour into it I got a message saying it was no longer available as a part of my membership which didn’t make sense. It would not let me continue this book which I’d already downloaded for free unless I’d pay more money. And my free trial hadn’t even ended! Why would they disallow me to continue with my audiobook in the middle of listening to it? After reading other people’s reviews I decided it wasn’t worth the trouble. I’d also hoped more audiobooks would be free and it’s very difficult to ask questions and make a complaint. Wouldn’t recommend.

So, my audible account was set up on an old email and phone number associated with a job I am no longer in. The bottom line is, I can't cancel it.

I am stuck with an account I can't access, can't use, and keep paying for and am so sick of paying for it, it is money stolen in my book - I am so angry about it and they have been no help!

Amazon took over Audible and the customer service took a dive and as Amazon customer service declines so does Audible's. But despite this it is still far above what Amazon Customer Service delivers.

Audible refused to pause a transaction and investigate despite being aware that a card not belonging to the account holder was used, so a fraudulent purchase. By refusing to pause and investigate, Audible benefits by receiving the payment so they are benefiting from fraudulent activity. The customer service handler (if customer service is an accurate descriptio) also refused to allow a complaint to be made.

The audible app and titles are fine, but I am very unhappy with how the company treats their customers. I have been a relatively happy Audible customer for a number of years, but I resent how they automatically renewed my account as an annual subscription yesterday. The renewal amount was also considerably higher than the year before. Also, the last payment I made was for ten credits, not an annual subscription. There was no prior warning to their debit of £69.99 from my account. No email or alert, no discussion. Audible simply took the money from my account. When I voiced my dissatisfaction (and it was very difficult to find a means to interact with customer service), I was told that in order to refund the charge, they would need to close my account and I would lose all my pre-existing credits. Given Audible's behaviour, I was ok with my account being closed, but removing credits that I had paid for is stealing.