My two children (18 and 22) have been working for ARC at the LIV golf event this weekend. Their shifts have been endlessly amended and one day they turned up (a 40 minute car journey away) to be told... Zobacz więcej
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As a member of Doncaster races for many years, all i can say is year on year with the management at ARC racing things just go from bad to worse. A few years ago management told us racegoers that mem... Zobacz więcej
Reakcja na opinię
I recently worked at the Royal Ascot with Arc Liverpool and I can truly say that the whole week ran smoothly. Our manager, Emma, was great when communicating shift times and pick up times, whilst ensu... Zobacz więcej
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Absolutely shocking experience with this agency. From the top down, the staff come across as completely incompetent. Phone calls with management were particularly frustrating - rude, dismissive... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Arc is a nationwide event and hospitality staffing agency. Our vision is to shape the world of flexible work into a better place for all. We believe at the heart of great events are great people. Our number one priority is finding, assessing and training the best people with the right skills and attitude to fit seamlessly into any team or event and make customers happy. The two service solutions we offer are: Top-up staff – gives the maximum amount of flexibility to the client as they only pay for hours worked and there is no obligation to use Arc at any point. Managed service – allows clients to outsource some or all of 1. Recruitment, 2. Staffing, 3. Payroll and/or 4. HR Support operations to Arc.
Dane kontaktowe
Arc Hospitality (Head Office) 61a Bold Street, L1 4EZ, Liverpool, Zjednoczone Królestwo
- 01513315433
- maddiemilton@wearearc.co.uk
- www.archospitality.co.uk
2,7
Słaba
115 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Inni użytkownicy przeglądali również
Working at Royal Ascot 2024
I have just finished working at the Royal Ascot for 5 days from the 18th-22nd of June and it was an amazing experience meeting new people and working in such a special enviroment. The team at ascot were amazing support especially ARC Sarah, Jay and Val are fantastic. I am very grateful that the company Arc allowed me to be a part of amazing experiences. The Ubeya system makes time management easy and works smoothly around my schedule allowing me to select the days and time in which i was available and how it can all be managed simply through a single app.
18 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello,
Thank you for taking the time to share your feedback with us, I am pleased to see that you have enjoyed your time working at Royal Ascot - one of our favourite events of the year - and all the other amazing events that you have had the opportunity to work at.
It's wonderful to read how highly you speak of our team and the support they provide to our team members. Thank you for being part of Team Arc!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Enjoyed working with Arc
I enjoyed working with both staff and members. It makes the work fun and enjoyable. Also I will give it to how early the staff in charge of Green day were so early.
Kudos to the team.
21 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello!
Thank you for taking the time to share your five-star feedback with us, I am pleased to see that you enjoyed the Green Day concert at Lancashire County Cricket Club! It's great to hear that you find the work fun and enjoyable working with such an amazing team!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
I am enjoying working for Arc as part…
I am enjoying working for Arc as part of the team at Dreamland and look forward to my next shift.
21 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello!
Thank you for taking the time to share your five-star feedback, I am delighted to see how much you are enjoying working at the amazing Dreamland events and we hope you have a fantastic summer!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Best agency to work for, no Cap
I have worked other agencies and still stands out as the best one as they are always organised and ready to answer any queries when needed. They ensure the needed details are provided for a shift to go smoothly and most time enjoyable. In summary they are one of the best agency to work for as you will be treated as part of the agency, no discrimination or whatsoever are tolerated and I can say this with full confidence because in my 3 years of working with ARC i haven’t seen how safe they ensure they workers are, and lastly they have helped me gained some many useful skills and experience as well as improved existing ones.
23 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello,
Thank you for taking the time to leave such a wonderful and thorough review! It means a lot to us that you hold Arc in such high regard and that you can feel just how much our core team cares about the welfare and wellbeing of our team members!
It's amazing to hear how you have felt that working with Arc has helped you to gain and improve your skills.
Thanks for being part of the team!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Fantastic Green Day Concert
I enjoyed my shift at Green Day Concert. The client rep supervisor was really happy.
Arc Manchester team are fantastic. Cheers
21 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello,
Thank you so much for taking the time to share your feedback with us, I am pleased to see that you enjoyed working at the Green Day concert at Lancashire County Cricket Club! Our team will be so pleased to see your kind words of praise for them!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Amazing Staff
The staff are so accommodating and amazing, always willing to assist with your inquiries
15 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello,
Thank you for taking the time to share your five-star feedback with us, I am pleased to see that you speak so highly of our team!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Cinch Championships 2024
I had a great experience working at the event. Thanks to the exceptional management team’s organization and support.
24 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello there,
Thank you for taking the time to share your review, I am pleased to see that you enjoyed your shifts at the Cinch Championships 2024 at The Queen's Tennis Club!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Working for ARC
Jay, Sarah and Val are fantastic, always checking on my well being. Always happy considering they start and finish before and after me. They make it an enjoyable company to work for.
22 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello,
Thank you for taking the time to share your five-star feedback, I am pleased to see that you have enjoyed your shifts with Arc! I will ensure that your kind words of praise are shared with Jay, Sarah and Val who will be delighted to see what you have said.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Amazing, enriching experience with a great and friendly staff members which made the work environment easy to adapt.
Friendly staff
Friendly work environment
Management available for orientation and comments
22 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello,
Thank you for taking the time to share your feedback with us, I am pleased to see that you speak so highly of your experience at Arc and enjoy the team that you work with.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
The foodstall team
The foodstall team
The people that I worked with were amazing to work with and I enjoyed every moment!
7 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello,
Thank you for taking the time to share your feedback with us, I am pleased to see that you enjoyed your shift and the people you worked alongside, too!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
ARC - Green Day
I started with ARC earlier on this year, have had so many amazing opportunities and acceptance for some amazing work, Green Day concert in Manchester (which was my dream to hear them live), Blondie Concerts in Halifax, Bryan Adams on 2 occasions in a matter of weeks, bike and car racing just to name a few shifts of many that I have worked.
Arc are a very well organised company, communication from ARC is fantastic, All staff tbat i have met are very friendly and approachable. Can't wait for my next shift and keep up the great work.
21 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello!
Thank you for taking the time to share your wonderful feedback, it's great to see that you've experienced some amazing events working with Arc! I'm glad you were able to hear one of your favourite bands live, that must have been a great feeling.
Thanks for being part of Team Arc, I will ensure your kind words of praise are shared with the team!
Kind regards
Ashleigh
Senior Marketing & Communications Manager
Ascot 2024
I recently worked at ascot and the actual job was amazing i enjoyed it so much, but the arc aspect was poor. Shifts were unorganised, managers didn’t answer the phone or text back, and the other staff were rude and ignorant, coming in most nights after 1am.
16 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello,
Thank you for taking the time to share your feedback, although I am pleased that you enjoyed your job, it's disappointing to see that you felt other aspects were poor.
We value all feedback and it would be much appreciated if you could send some further information so we can see if there are any areas of improvement. Please email me via ashleighcoleman@wearearc.co.uk
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
The company allows you to be a part of…
The company allows you to be a part of amazing experiences. I have just finished working at the Royal Ascot and it was an amazing opportunity. I love how easy the Ubeya system is allowing you to select the days and time in which you are available and how you can manage everything through the app. The only downside is sometimes some events are overbooked however, this is down to many different circumstances.
23 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello,
Thank you for taking the time to share your feedback, it's really wonderful to read how highly you speak of your Arc experiences. I am pleased that you enjoyed Royal Ascot 2024 with the team.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
The client were so interesting and…
The client were so interesting and friendly.
15 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello!
Thank you for taking the time to leave your five-star feedback, it's great to hear that you found your shift to be interesting and the staffing team to be friendly!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Odpowiedź od Arc
Hello!
Thank you for leaving a five-star review, it's great to see how much you enjoyed your shift!
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Waste of time sign up process
Waste of time sign up process, no one answers the phones. Incompetent management.
21 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello Myroslav,
Thank you for taking the time to share your feedback, although I am sorry to see that you did not feel positive about your time at Arc. We value the feedback we receive and I would like to ask if you could kindly send some further information regarding your experience so we can see if there are areas in which we fell short.
Please email me via ashleighcoleman@wearearc.co.uk
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Mental health will have you out the door with no help
Mental health is not an issues for them they will must get rid of you without helping. They will also double book a shift for the same day. Just when I thought my depression was finial going this happens thanks
8 czerwca 2024
Opinia niezależna
Odpowiedź od Arc
Hello Jemma,
Thank you for taking the time to share your feedback with us. I am sorry to see that you have been experiencing poor mental health.
So I can understand the events that have taken place, could you kindly send some further information across to me via my email address ashleighcoleman@wearearc.co.uk and I can take a look at your experience.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
Feeling deployed or reserved for holidays when the favourite staffs are out.
I don't know what to say, it's as if I'm not employed. I book a shift as soon as it is posted and it takes some time before I get the shift full or declined message. It's like some certain people are the ones getting approval, why hire us if this is how it's gonnz be. Quite sad as I haven't been able to work since employment. I don't like it!! To mention I had messaged on ubeya, 9 days now no response 😔.
8 marca 2024
Opinia niezależna
Odpowiedź od Arc
Hello There,
Thank you for sharing your feedback, although I am sorry to see that you feel this way.
Firstly, please can you email me with your Ubeya query via ashleighcoleman@wearearc.co.uk and I will ensure that a member of our team gets back to you as soon as possible.
As we go into Spring, you will begin to see an increase in roles available. We appreciate that this can be frustrating but the nature of the industry means there are fewer events early in the year. We hope that you will see a positive change in the coming weeks.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
ARC IT Recruitment Recommendation
Katey from ARC IT Recruitment is a fantastic recruiter. She is very responsive, honest, and helpful. She kept me updated throughout the whole process and answered all my questions. She also gave me valuable advice and feedback along the way. I am very happy with my new role, and I owe it to Katey. She is the best recruiter I have ever worked with. I would highly recommend ARC IT recruitment to anyone seeking a new position in IT.
31 stycznia 2024
Opinia niezależna
Had been excited and quickly disappointed
So I got a job here, really excited, interview was great and the induction was excellent. I got my first shift in a matter of a week which I really enjoyed! However, sadly there wasn’t many shifts advertised and the 3 that I did put my name down for which were at Bellahouston Park in Glasgow, I did not get chosen for any of them. I’m really pretty disappointed now because I got such a good feeling about the company when I went to the induction. I gave in my resignation yesterday and asked for my P45
18 lipca 2023
Opinia niezależna
Odpowiedź od Arc
Hi Paula,
Thank you for taking the time to share your feedback, we really appreciate it.
I'm sorry to see that after a positive start, you felt disappointed by your experience having not been accepted for other work. Our shift availability and number of positions available can vary depending on an array of factors including client requirements, I can understand how frustrating this can be and I'm sorry that we were not able to meet your expectations.
I hope that you will be willing to rejoin us at some point in the future.
Kind regards,
Ashleigh
Senior Marketing & Communications Manager
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