I couldn’t be happier with the service from ARC LED. I spoke with Ben, who was incredibly helpful, friendly and professional throughout. The lighting they provided for my home is fantastic and has m... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I received the wrong product. I had already booked an electrician, so I asked for a quick replacement, but it took almost two weeks despite the correct item being in stock. As a result, I had to bring... Zobacz więcej
Reakcja na opinię
Always had great experiences with Arc-Led. We’ve spent several thousand pounds over the past couple of months on high end projects and as always, the service has been flawless. Any problems that ha... Zobacz więcej
Reakcja na opinię
Very impressed so far with Arc, Adam has been so helpful with the design for some tricky step lighting we have too install. He provided multiple solutions and quotations for us until we finally placed... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Welcome to ARC-LED! With our bespoke design and production service – we offer an extensive range of LED Tape, Profile and accessories to suit any application.
Dane kontaktowe
Zjednoczone Królestwo
- www.arc-led.co.uk
4,0
Dobra
44 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 75% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Our 1 star experience with Arc-Led
I would like to share my experience with this company. We have placed an order with Arc-Led 8th September. When I called them 19th September, they didn't even know what order I was talking about. They chased up their supplier and confirmed that they would receive the order the next day and would send it to us next day delivery so we receive it asap. Called them twice 20th Sept to ensure they have received the delivery. I have been promised I would be called back right away. I have not received any calls from them. Then again I called up 21st in the morning, they tried to get rid of me with "I will check with the courier company where the parcel is and call you back", I said "No, I will wait for your to find out", they kept me on hold for 15 minutes, then the call got disconnected. Apparently he was on call with the courier company finding out about the parcel... So I have received an email saying my parcel was shipped at 4pm today! I don't know who was he on call with because they didn't ship the parcel until late today AFTERNOON! Rubbish customer service, dishonest people. I have not receive the order yet, will see tomorrow regarding quality. I wouldn't care if this was a personal order, but using Arc-Led costing our company reputation. Will not use them again.
EDIT: We found out the next day that the information provided was not true and the parcel actually was not shipped as we have been told. We found an alternative company that could deliver the goods and ended up cancelling this order so can't advise on quality.
21 września 2023
Opinia niezależna
Odpowiedź od ARC-LED
This review is from the same person below. Please see our reply -
Hello Dani,
Thank you for your feedback. I am sorry that your order was delayed. Please note that we do not offer a next-day delivery service for an additional fee. Your order was customised and had to go through the workshop before it could be shipped.
Upon checking our system, I can see that the delay was caused by our supplier, who sent an incorrect length of the strip. We resolved the issue as soon as possible and upgraded the delivery to arrive on a Saturday as a goodwill gesture. We understand that this was an inconvenience for you, and we apologise for it.
Once again, I would like to apologise for the delay and any inconvenience caused to you.
Best regards,
Arc LED
Paid extra for next day delivery
Paid extra for next day delivery. We have been promised for days about receiving the item next day... this was happening for 2 weeks.
21 września 2023
Opinia niezależna
Odpowiedź od ARC-LED
Hello Dani,
Thank you for your feedback. I am sorry that your order was delayed. Please note that we do not offer a next-day delivery service for an additional fee. Your order was customised and had to go through the workshop before it could be shipped.
Upon checking our system, I can see that the delay was caused by our supplier, who sent an incorrect length of the strip. We resolved the issue as soon as possible and upgraded the delivery to arrive on a Saturday as a goodwill gesture. We understand that this was an inconvenience for you, and we apologise for it.
Once again, I would like to apologise for the delay and any inconvenience caused to you.
Best regards,
Arc LED
Buy if you want to get faulty goods.
Ordered some LED profiles from ARC LED. These were plaster in profiles. they arrived bent so I immediately called and sent pictures of the profiles. I was promptly emailed to say that I should bend the profiles back into shape. I was given the option to send them back at my cost for a refund. These were going into a high end solution so fitting bent profiles would not have given the desired look. Needless to say I dont recommend buying from here.
20 czerwca 2023
Opinia niezależna
ARC LED - Outstanding advice and service
I wanted to see if other people were as impressed with Arc-LED as I was, but nobody has reviewed them, so I thought I would. As a non-techy when it comes to electrics and lighting, the help and advice I received from Tom was amazing, and I felt totally confident that I was being recommended what was best, and not the most expensive or profitable for the business. I spoke to a few different companies and Arc was by far the most helpful, and provided the best advice. I highly recommend talking to them.
16 listopada 2022
Opinia niezależna
Doświadczenie Trustpilot
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