Appliancentre Recenzje 

874
Wynik TrustScore: 3 na 5

2,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I didn’t confirm the booking but the engineer turned up anyway. When I phoned up about this ‘customer services’ got angry and put the phone down on me. The engineer gave the machine a cursory examin... Zobacz więcej

Oceniono na 1 z 5

Would be a 0 star if Trustpilot allowed. Man turned up, pretended to fix my washing machine, charged £78. Very next washing cycle machine broke down again and the appliancentre man ghosted all my... Zobacz więcej

Oceniono na 1 z 5

Avoid this company by all means, total scam! We ordered a full set of kitchen appliances and delivered different models with a long delay! No compensation, No apologies. Did promise to send some hob t... Zobacz więcej

Oceniono na 5 z 5

Amazing price, and the best delivery service. Followed instructions, delivered to Central London without excuses, and even emailed us when they were 18 minutes away. The delivery people were helpful,... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep AGD
  2. Naprawa urządzeń AGD

O Appliancentre

Napisane przez firmę

Appliance Centre

Welcome to the official Trustpilot profile for Appliancentre.

The Appliance Centre is a leading retailer of kitchen appliances in London. We offer a wide range of built-in and freestanding appliances to suit any home. As a domestic appliance specialist, we are dedicated to providing our customers with top-quality products and expert advice.

At The Appliance Centre, we're determined to offer unbeatable prices on all electricals- so make sure you take advantage of our Price Match Promise. We even deliver 6 days a week with 3 hour time slots available, making it easier than ever for customers to get what they need! Whether you are searching for washers or headphones (or anything else!), rest assured that the selection is vast - from 1000's of top products. And if your order needs more attention? Our team will go above and beyond when it comes to delivery, recycling and installation – no matter which room in your home needs its contents updating! Plus don't worry about returns; with 14 day return period offered as standard giving unparalleled peace of mind

Appliance Repairs

With over 20 local field engineers on call, all highly skilled with regular training in any new products, Appliance Centre is able to carry out repairs on most makes and models of kitchen appliances, including gas and electric cookers, hobs, ovens, dishwashers, washing machines, tumble dryers, washer dryers, fridge freezers, refrigerators and freezers and more.

Shop now at appliancentre.com and get yourself an amazing deal today!

Special offers

Customer Services

London Appliances

Appliance Repairs

Best Buys

Daily Deals


Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

874 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 9% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,9

Wszystkie recenzje

(874)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 52

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Can not recommend (awaiting confirmation of order cancellation and refund)

Unfortunately after arranging for soonest delivery (2 working days), the tumble dryer was delayed in being delivered to Appliancentre, so they weren’t able to deliver to me even after written confirmation of the delivery slot.

After 2 further working days beyond the original delivery date, I phoned to ask to cancel my order and for a refund.

Clearly this didn’t make the customer support person very happy because then they hung up on me. Nonetheless I hoped and expected the cancellation and refund would be processed and waited for an email to confirm as such.

When none was received after 2 further working days (and I’d checked my spam folder and also sent an email written request to cancel to which I received no email reply) I rang back yesterday morning and was told the cancellation was indeed processed and the same customer support individual insisted they sent the email to me themselves — so I asked for it to be resent.

When towards the working day I still hadn’t received anything, I rang back again to enquire — and they hung up on me again. Thinking that had been an innocent mistake, I rang back immediately and they picked up and hung up straight away.

When I tried to ring back again (this was all around 4 pm), no answer.

I’m very disappointed having paid for the tumble dryer up front and don’t think it’s too much to ask for written confirmation of the cancellation and pending refund.

28 lutego 2025
Oceniono na 1 z 5

Avoid if possible

On of the rudest companies I have ever spoken to. One person put the phone down when I started speaking and the next was really rude.

20 lutego 2025
Opinia niezależna
Logo Appliancentre

Odpowiedź od Appliancentre

Hi Mrs T Ramadan,
After reviewing the phone records, it appears that our customer service team informed you multiple times that you had reached the wrong company. Unfortunately, due to the high volume of calls during busy hours, they were unable to continue the conversation.

We understand how confusing this may have been, and we kindly suggest verifying the contact details before calling. We always strive to provide the best service possible, and we appreciate your understanding.

regards,
Appliance Centre

Oceniono na 1 z 5

Delivery never showed up and poor communication

Washing machine ordered 7/2/25, paid for in full, not delivered on 11/2/25 as arranged, no communication to explain no-show or to re arrange. I phoned and rearranged delivery for 13/2. Again, no delivery and no phone call. When I phoned I was told I'm not the only customer with this problem so they didn't have time to ring me and would deliver on 17/2. I've asked for a refund instead. Update - 25/2/25 no refund received, bank fraud dept are chasing and I have reported to trading standards. A shame as I had good service when buying a dishwasher a few months before.

7 lutego 2025
Oceniono na 5 z 5

Excellent Service from Appliancentre

Excellent Service from Appliancentre – Highly Recommended!

I bought a Bosch hob from Appliancentre, and the entire experience was outstanding. From ordering to installation, everything was handled professionally and efficiently.The team was incredibly helpful and knowledgeable, answering all my questions and ensuring I chose the right hob for my needs. Their friendly and professional approach made the process seamless. Delivery was prompt and well-organized, with clear communication every step of the way. I was given a convenient time slot, and the team arrived exactly as promised. They handled the appliance with great care, which I really appreciated.The installer was fantastic—skilled, efficient, and meticulous. The hob was fitted perfectly, tested thoroughly, and they even took the time to explain its features. They left the space spotless, which was a great touch.
Overall, I couldn’t be more pleased with my purchase. Appliancentre’s excellent service, reliable delivery, and professional installation make them a top choice. I’ll definitely be shopping with them again!

27 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Terrible terrible service and a company…

Terrible terrible service and a company that never answers its telephone number, does not do what it says its going to do, still has my money after 6 weeks after not fulfilling an order, does not apologise and hides behind a chat function.

24 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Bab was very helpful

Bab was very helpful in answering the questions I had, he clearly explained the options available to me, and gave very useful and informative advice about my oven repair.
I would highly recommend people use him if they have a any issues with their appliances

24 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

I recently purchased a dishwasher from…


I recently purchased a dishwasher from Appliancentre, and I couldn’t be more pleased with the entire experience! From the moment I walked into the store, the team was incredibly friendly and welcoming. The seller who assisted me was knowledgeable, patient, and went above and beyond to help me find the perfect dishwasher for my needs and budget.

What really stood out to me was their exceptional customer service. They took the time to answer all my questions, explain the features of different models, and even offered helpful tips for long-term care of the appliance. There was no pressure to buy, just genuine care and guidance throughout the process.

The delivery and setup were also seamless, and the team made sure everything was working perfectly before they left. I truly felt valued as a customer, and I’m so happy with my new dishwasher!

If you’re looking for quality appliances and outstanding service, I highly recommend Appliancentre. They made the whole experience so easy and enjoyable.

6 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

DO NOT ORDER FROM HERE

I wish I had seen the google reviews for this company before I bought from them but they are hiding behind Euronics and using their reviews on their website.
I bought an oven online from ApplianceCentre on 5th January for delivery on 7th January.
I received no notification of dispatch or delivery so got in touch with Appliancecentre who said that delivery from Euronics had been delayed and it would be with me the following day.
The following day comes… nothing.
I call again and was told sorry it will be with you on Thursday or Friday.
Thursday and Friday come… nothing.
I call again…
It will be with you on Monday between 12-3pm
Monday 12-3 came and went. I used the instant messenger to ask where it was as the store would not answer the phone.
My message was read, then the chat was closed.
So, I requested a refund, no response.
The following day I used the messenger service again to request a refund and received a very short reply saying refund issued and then the chat was immediately shut down.
The shop will not answer the phone.
On 13th January I got a ‘credit memo’ stating that a refund would be processed within 5-7 business days.
It is now 23rd January and I have had no refund and no oven.
Feels like I have been totally scammed.
Reporting to Trading Standards and taking it up with Euronics.

5 stycznia 2025
Oceniono na 1 z 5

Really poor service

Really poor service. Rude as well ! Paid £ 96.00 for a call out and do you think I can get an invoice for the call out. They just hang up when you call.. rude and wasteful. no customer service at all. Avoid at all costs.

21 stycznia 2025
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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