They serve this food at my brother's care home & it's not good, bland & often dry. new potatoes are absolutely disgusting , they are dry and look like they havr been sitting in a bottom cupboard drawe... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Das Essen schmeckt recht gut, sehr gut erhitzt geliefert, nicht zuviel Fett oder Zucker, genaue Angaben und Foto im Menü-Bestell-Formular. Auswahl (sechs Menüs pro Tag) auch tageweise und kurzfrist... Zobacz więcej
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Amazing! The support our Care home has received and continues to receive, has been fabulous. Paul O'Hara, Duncan and Diane have been so supportive during what should have been an exceptionally st... Zobacz więcej
Reakcja na opinię
Dear Apetito, I am taking the time to thank you for the fantastic service that you offer. My father, aged 90, is elated. He won’t stop raving about the ‘charming delivery man’ coming ever... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
apetito UK provides exceptional meals to organisations catering to the young and the elderly in the United Kingdom. Our meals are expertly crafted by our team of dietitians and chefs and then frozen to lock in the goodness. Based in Trowbridge, Wiltshire we produce great-tasting, nutritional food for Hospitals, Care Homes, Nurseries, Independent Schools and Local Authorities. We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.
Why choose apetito?
Napisane przez firmę
- Award-winning & friendly service
- We’re the leading food producer for the health and social care sector and we’ve won The Queen’s Award for Enterprise – twice. We take great pride in our pioneering history of innovation within the food and drinks industry.
- Safe & sustainable
- We operate to the very highest standards, and this includes testing all of food in-house, minimising our impact on our environment, respecting the people we work with and supporting sustainable food producers. We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We operate a successful programme of waste reduction and resource efficiency across our whole business.
- High-quality ingredients & nutritious meals
- Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care. We use only quality ingredients in our meals, which are prepped from scratch by our talented chefs and nutritionists, and then frozen within one hour to lock in nutrition, freshness and flavour.
Dane kontaktowe
Canal Road, BA14 8RJ, Trowbridge, Zjednoczone Królestwo
- 01225753636
- info@apetito.co.uk
- www.apetito.co.uk
3,7
Średnia
280 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They supply food to this hostel a
food supplied to this hostel is often poor and inedible.
The mince meat or lamb smells funny
It's generally low quality.
That said there is on a rare occasion a nice meal.
But more often than not it's tasteless
Cold and depressing.
The demo day they put a selection of great dishes
What comes now is not what was on that day
And there is now review or communication.
Edit.
Apetito have said this doesn't relate to this domain.
The food we eat is apetito the quality it's really bad.
It would be nice to not supply a value range maybe.
You get better quality food when your in prison.
The food comes frozen in foil containers, heated in a trolly that I understand doesn't work sometimes, and served cold.
Apeitito supply a branded system
But don't support the end users.
So the product really, ends up being given to homeless and vulnerable people in a really sad and depressing state.
I've seen people have a breakdown and cry after not being able to cope with eating food that's upsetting.
I've seen meat that is of a mystery texture.
Mince that looks upsetting and sad.
Retired butchers making comment on the quality of the lamb smell and texture and colour.
Vegetables that are soggy and empty of texture or taste.
It should really require a low skill to reheat frozen.
I've been eating this for 11 months myself and met hundreds of people that have struggled with the quality and temperature.
It would be great to increase the standard of the food supplied.
Lots of people take lots of photos over the last couple years if you want to see.
Contact me if you want.
I hope it gets better.
I'm sure apetito don't aim to supply depressing food.
It needs some consideration to improve it.
29 stycznia 2023
Opinia niezależna
Odpowiedź od apetito UK
Dear AW Development,
Thank you for your review. I am very sorry to hear you’ve had a frustrating experience and am keen to get this investigated as soon as possible.
Please could you contact our team on 01225 637 628 (opt 1). Alternatively, you could provide your contact details and I’ll have a member of our team get in touch with you, so they can arrange a visit to your hostel to understand the challenges you have raised.We are keen to resolve the situation as quickly as possible.
Kind regards
Nakeeta
Disappointed in customer service
I must say I was very disappointed in this company when trying to order food for my Mum. My Aunt has had Wiltshire farm foods for years and years which have been wonderful so I thought that AP would be the same being the parent company. First of all trying to even get information from them has proved impossible when a brochure arrived and I use the word loosely it was just some photocopied sheets. I then rang and asked how I could order and was given the phone number of the local area. Tried them they couldn’t help and said someone would phone back, they haven’t. So won’t bother now. Such a shame when there is so little out there for the elderly and vulnerable.
25 stycznia 2023
Opinia niezależna
Odpowiedź od apetito UK
Dear Ian Woods,
I am very sorry to hear of your experience and would like to apologise on behalf of our team. I would like the opportunity to investigate your feedback further to improve our customer service. Please could you contact our Senior Customer Service Advisor, Julie Hill on +441225759664 or email her at julie.hill@apetito.co.uk.
Kind Regards,
Nakeeta
Very poor communication between the…
Very poor communication between the various offices and departments. Inflexible delivery service which is not able to adjust to customer needs. If for no reason at all they fail to deliver, they charge for the missed delivery even if its not the clients fault. Meals themselves are quite good but customer care is poor. And this is supposed to be providing meals for vulnerable elderly in the community. Their local office in Hampshire is understaffed.
24 stycznia 2023
Opinia niezależna
Odpowiedź od apetito UK
Dear Graham Cox,
I apologise on behalf of apetito and am keen to get this investigated as soon as possible for you.
If you would like to contact our Customer Service team on 01225 759 691, alternatively you can email the team at Community.Meals@apetito.co.uk. Our team would be pleased to help you!
Kind Regards
Nakeeta
Overcharging elderly customer
My 91 mum had been overcharged by Apetito - she has been charged for 7 meals per week instead of 3 .
She has been receiving meals for nearly a year and this is the first involve she has ever had. They have been collecting the suns due by direct debit .
When I phoned and eventually got an answer from customer services she said it was due to a ‘ computer glitch ‘. Absolutely disgraceful victimisation of elderly and vulnerable people. God knows how many more there are .
23 stycznia 2023
Opinia niezależna
Odpowiedź od apetito UK
Dear Geraldine,
I apologise for your experience with us and I believe you've spoken with our Senior Customer Service Advisor, Julie Hill to have this situation rectified.
If you would like to discuss this further please contact Julie Hill, on +441225759664or through email at julie.hill@apetito.co.uk.
Kind Regards
Nakeeta
There are no flexibility with the time…
There are no flexibility with the time slots, my mother has to have her lunch at 2.30pm as they are in same area, and they start thd furthest away and work there way back to the office.
Her food is sometimes hard, staff don't even acknowledge her when delivered.
19 stycznia 2023
Opinia niezależna
Odpowiedź od apetito UK
Dear Elaine Forbes,
I apologise on behalf of apetito and am keen to get this investigated as soon as possible for you.
If you would like to contact our customer service team: 01225 759 691 or Community.Meals@apetito.co.uk, our team would be pleased to help you.
Kind Regards
Nakeeta
Igitt
Igitt! Wie kann man nur so was eckelhaftes an Kinder und Leute in der Pflege zu essen geben. Wir bestellen das Essen leider über unsere Firma. Ungenießbar. Wer sowas gerne isst, hat mit seinem Leben schon abgeschlossen.
18 grudnia 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Di Di Diderich,
Thank you for providing your contact information though it appears your queries are for apetito.de, the German apetito. Please note apetito UK only provides a service within the United Kingdom and we are a different business to apetito AG, in Germany. For assistance, please contact apetito.AG on Trustpilot or please visit apetito.de.
Kind Regards
Nakeeta
This response has been translated into German via google translate. I apologise for any mistakes due to the translator.
Diese Antwort wurde über Google Translate ins Deutsche übersetzt. Ich entschuldige mich für eventuelle Fehler des Übersetzers.
Lieber Di Di Diderich,
Vielen Dank für die Angabe Ihrer Kontaktinformationen, auch wenn Ihre Anfragen offenbar an apetito.de, das deutsche apetito, gerichtet sind. Bitte beachten Sie, dass apetito UK einen Service nur innerhalb des Vereinigten Königreichs anbietet und wir ein anderes Unternehmen sind als die apetito AG in Deutschland. Für Unterstützung wenden Sie sich bitte an apetito.AG auf Trustpilot oder besuchen Sie apetito.de.
Mit freundlichen Grüße
Nakeeta
Lieferung chaotisch
Seit längerer Zeit wird täglich Essen geliefert obwohl nur alle 2 Tage bestellt. Alle Anrufe bei der Hotline vergebens. Dort hört man nur immer: Ich leite das per Mail weiter. Organisation in der Firma miserabel.
18 grudnia 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Reiner Süselbeck,
Thank you for providing your contact information though it appears your queries are for apetito.de, the German apetito. Please note apetito UK only provides a service within the United Kingdom and we are a different business to apetito AG, in Germany. For assistance, please contact apetito.AG on Trustpilot or please visit apetito.de. If you believe this review is for apetito UK, please let me know.
Kind Regards
Nakeeta
This response has been translated into German via google translate. I apologise for any mistakes due to the translator.
Diese Antwort wurde über Google Translate ins Deutsche übersetzt. Ich entschuldige mich für eventuelle Fehler des Übersetzers.
Lieber Reiner Süselbeck,
Vielen Dank für die Angabe Ihrer Kontaktinformationen, auch wenn Ihre Anfragen offenbar an apetito.de, das deutsche apetito, gerichtet sind. Bitte beachten Sie, dass apetito UK einen Service nur innerhalb des Vereinigten Königreichs anbietet und wir ein anderes Unternehmen sind als die apetito AG in Deutschland. Für Unterstützung wenden Sie sich bitte an apetito.AG auf Trustpilot oder besuchen Sie apetito.de. Wenn Sie glauben, dass diese Bewertung für apetito UK gilt, lassen Sie es mich bitte wissen.
Mit freundlichen Grüße
Nakeeta
Drivers keep leaving vehicles on my…
Drivers keep leaving vehicles on my PRIVATE layby to hand deliver food to neighbours, in turn blocking vehicular access on and off my driveway.
28 listopada 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear NA,
I am so sorry to hear of your experience and would like to apologise on behalf of our team. I am keen to get this investigated as soon as possible for you. If you would like to contact our customer service team: 01225 759 691 or Community.Meals@apetito.co.uk, our team would be pleased to help you.
Kind Regards
Nakeeta
Meals-on-wheels service is poor
Apetito provides my elderly mother with meals on wheels (in Cheltenham). The meals have never been great, but at least she could choose from several meals each day. However, their service has declined recently in two areas:
- Back in the summer my mother received a letter from Apetito saying that it had suffered a cyber-attack which had damaged their computers or databases or something. For some reason this meant they could no longer provide meal choices. The letter implied that this was a temporary situation, but several months later there is still no choice (and no further updates) - she basically has to accept whatever the van driver gives her each day.
- Delivery times are erratic, especially at weekends when they sometimes don't show up until after 2pm. My mother suffers from depression and anxiety and gets very stressed by her food not arriving when expected.
So it's a poor situation. I wish we had a choice of meals-on-wheels provider but Apetito seems to have a monopoly here.
12 listopada 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Job Marx,
I am sorry to hear of your experience and would like to apologise on behalf of our team. I would like to investigate your feedback further, please could you contact our Senior Customer Service Advisor, Julie Hill at julie.hill@apetito.co.uk or +441225759664. We would like to work with you to resolve these issues.
Kind Regards
Nakeeta
Rude unhelpful selling over priced pig…
Rude unhelpful selling over priced pig swill ! And the reviews if you look at all the “good reviews” the poster only has one review listed whilst the (bad reviews) have numerous ??? Suspicious???? Anyway do not leave the responsibility of feeding your elderly relatives to this poor excuse of a food supplier !!!
3 października 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Sarah Combrink,
I apologise on behalf of apetito and am keen to get this investigated as soon as possible for you. I have requested your contact information or alternatively, if you would like to contact our customer service team at 01225 759 691 or Community.Meals@apetito.co.uk, our team would be pleased to help you.
Kind Regards
Nakeeta
Bloß nicht apetito!
Wir sind sehr entäuscht von apetito. Oft wird etwas Anderes geliefert als bestellt wurde. Oder auch mal gar nichts geliefert aber trotzdem berechnet. Oder eine Portion bestellt und geliefert aber zwei Portionen berechnet. Und falls man tatsächlich mal jemanden telefonisch erreicht wird man beruhigt und die Rechnung stimmt trotzdem nicht. Nie wieder!
1 października 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Leonie Kuppers,
Thank you for providing your contact information though it appears your queries are for apetito.de, the German apetito. Please note apetito UK only provides a service within the United Kingdom and we are a different business to apetito AG, in Germany. For assistance, please contact apetito.AG on Trustpilot or please visit apetito.de.
Kind Regards
Nakeeta
This response has been translated into German via google translate. I apologise for any mistakes due to the translator.
Diese Antwort wurde über Google Translate ins Deutsche übersetzt. Ich entschuldige mich für eventuelle Fehler des Übersetzers.
Lieber Leonie Kuppers,
Vielen Dank für die Angabe Ihrer Kontaktinformationen, auch wenn Ihre Anfragen offenbar an apetito.de, das deutsche apetito, gerichtet sind. Bitte beachten Sie, dass apetito UK einen Service nur innerhalb des Vereinigten Königreichs anbietet und wir ein anderes Unternehmen sind als die apetito AG in Deutschland. Für Unterstützung wenden Sie sich bitte an apetito.AG auf Trustpilot oder besuchen Sie apetito.de.
Mit freundlichen Grüße
Nakeeta
Nicht zu empfehlen…
Die Damen und Herren VOR mir haben schon alles gesagt!
So frisch wie das ''Zeug'' auf den Fotos aussieht, kommt es niemals bei Ihnen an!
Viel zu viel Salz! Nach 3 Wochen Lieferung und 3x Durchfall wurde es uns zu bunt!
Service Center nur selten erreichbar!
Kuriere sehr freundlich aber auch immer im Stress.
Manch einer wünschte sich Sonntags frei.
(kann ich verstehen)
2 maja 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Akim D,
Thank you for providing your contact information though it appears your queries are for apetito.de, the German apetito. Please note apetito UK only provides a service within the United Kingdom and we are a different business to apetito AG, in Germany. For assistance, please contact apetito.AG on Trustpilot or please visit apetito.de.
Kind Regards
Nakeeta
This response has been translated into German via google translate. I apologise for any mistakes due to the translator.
Diese Antwort wurde über Google Translate ins Deutsche übersetzt. Ich entschuldige mich für eventuelle Fehler des Übersetzers.
Lieber Akim D,
Vielen Dank für die Angabe Ihrer Kontaktinformationen, auch wenn Ihre Anfragen offenbar an apetito.de, das deutsche apetito, gerichtet sind. Bitte beachten Sie, dass apetito UK einen Service nur innerhalb des Vereinigten Königreichs anbietet und wir ein anderes Unternehmen sind als die apetito AG in Deutschland. Für Unterstützung wenden Sie sich bitte an apetito.AG auf Trustpilot oder besuchen Sie apetito.de.
Mit freundlichen Grüße
Nakeeta
Apetito supplies care home where my Uncle is
My Uncle is in a care home supplied by Apetito. I wouldn't even call it food. It looks stodgy and either overcooked or undercooked and certainly not the least bit appetising. Residents, particularly when they are not in the mood for eating, have to have their appetites tempted and a nicely presented plate of food would do this instead of just being dolloped on the plate. Any meals that I have seen I would not have been tempted to eat and I am not a particularly fussy eater. It looks more like hospital food than someone having taken the care to produce something tempting. It also smells really bad. I wouldn't recommend at all.
1 września 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Suzy,
I am sorry to hear about your experience with us and I apologise on behalf of our team. I appreciate that you've brought this issue to my attention, as I would like to the opportunity to investigate this situation further. Please could you contact our care homes team on 01225 637 628 (opt 1). Alternatively you could provide your contact details and I'll have a member of our team get in touch with you. We are keen to resolve this situation as quickly as possible.
Kind Regards
Nakeeta
Quick response and issue resolved.
Had a very quick response to my previous review from Head Office. Was promised that it would be looked into and that meal deliveries to my mother-in-law would start in 3 days time on Bank Holiday Monday. True to their word, the first meal arrived today and she loved it. She has not been eating much recently as she has been struggling to cook for herself but she was already so much brighter this afternoon on the phone than she has been recently and it was lovely for her to see someone too. Thank you.
24 sierpnia 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Caroline,
Thank you very much for your positive review. I am delighted that our team were able to resolve your issues and your mother received her meals. I hope she continues to enjoy our meals and our service; if there are any future issues please don't hesitate to contact us.
Kind Regards
Nakeeta
Nice food but they keep forgetting to…
Nice food but they keep forgetting to come. Excuse after excuse, then they do it again.
Sadly, you cannot depend on them for regular meals.
19 sierpnia 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Carla,
I apologise on behalf of apetito and am keen to get this investigated as soon as possible for you.
If you would like to contact our customer service team at Community.Meals@apetito.co.uk or telephone 01225 759 691 our team would be pleased to help you.
Kind Regards
Nakeeta
No one picks up the phone...
Just tried calling Apetito to set up a new account, but can't get anyone to answer the phone. There is some lovely music playing while you wait, but I waited and waited for what seemed like forever. Finally, there was a ringing tone so I thought "finally, someone is going to pick up" but then it just cut off. I came on to Trustpilot to see what people are saying about Apetito and I see there are a range of complaints, with responses from Apetito assuring the reviewer that if they call this or that number, the issue will be sorted; three numbers in total, none of which you'll get any response from. I'm very disappointed and I haven't even set up a new customer account yet.
5 sierpnia 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Audrey.
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.
I apologize that our service did not satisfy your expectations. We’re normally known for our exceptional customer service, and we regret that we missed the mark. Could you please provide your contact information for us to contact you or alternatively, you can contact our customer services at info@apetito.co.uk or call our team at 01225 562 647. We’ll work with you to resolve your issues as quickly as possible.
Sincere apologises,
Nakeeta
This company is very poor my mother in…
This company is very poor my mother in law had only three deliveries out of six, no communication at all. When you phone them theyare very sorry, but things don’t get better how can you leave an 88 year old without food, it’s just a good job we live close and can help her out
24 lipca 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Mr Young,
Thank you for your review. I am sorry to hear you've had a frustrating experience, but thank you for brining this to our attention.
We apologise that our service did not satisfy your expectations. We would like the opportunity to investigate your feedback, please could you contact our customer service team at Community.Meals@apetito.co.uk or telephone 01225 759 691, our team would be pleased to help you.
Kind Regards
Nakeeta
Very limited options for those with…
Very limited options for those with dietary needs. Dishes taste full of additives and very salty. Not recommended.
23 lipca 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Eli,
Thank you for taking the time to bring this to our attention.
We are sorry your experience did not match your expectations. We aim to deliver a great experience. We would like to investigate your experience further, so we can deliver a better experience next time. You may reach us anytime at 01225 753636 or info@apetito.co.uk. Again, thank you for your feedback!
Kind Regards
Nakeeta
De maaltijden zijn niet smakelijk
De maaltijden zijn niet smakelijk. Toch maar weer zelf koken...
16 lipca 2022
Opinia niezależna
Odpowiedź od apetito UK
Dear Leo Konnen,
Thank you for providing your contact information though it appears your queries are for apetito.nl, the Netherlands apetito. Please note apetito UK only provides a service within the United Kingdom and we are a different business to apetito.nl, in the Netherlands. For assistance, please contact apetito.nl on Trustpilot or please visit apetito.nl.
Kind Regards
Nakeeta
This response has been translated into Dutch via google translate. I apologise for any mistakes due to the translator.
Deze reactie is via google translate in het Nederlands vertaald. Mijn excuses voor eventuele fouten vanwege de vertaler.
Beste Leo Konnen,
Bedankt voor het verstrekken van uw contactgegevens, hoewel het lijkt alsof uw vragen voor apetito.nl, Nederland apetito, zijn. Houd er rekening mee dat apetito UK alleen een service biedt binnen het Verenigd Koninkrijk en dat wij een ander bedrijf zijn dan apetito.nl in Nederland. Neem voor hulp contact op met apetito.nl op Trustpilot of ga naar apetito.nl.
Met vriendelijke groeten
Nakeeta
No deliveries and extremely late at times
I understand that the company has been hacked. Whilst this is not good they appear to have no backup plans. My mother in law now never knows if her food will arrive at all or whether the right meal will be delivered.
Calling the Gloucester office you get a recording so faint you cannot hear it and after a time the line drops out.
So impossible to sort anything out as the meassage also says they cannot confirm any delivery.
I am now in a position where I do not know if she will be fed as she cannot make her own meals.
But I will say that the drivers are good and the meals (when they show) are good as well.
The above situation has been around for about 2 weeks and the compnay needs to put a plan into place so that the elderly actually receive their meals.
Apetito have asked me to conact them. Rather pointless as I gave a concise description of the issues. So I assume they have done nought and did not answer my queries.
Today 14/07/22 my mother in law did not recive a delivery and she called Apetito. They advised that they did not know if there was to be delivery as they now work off delivery sheets from months ago. The person did not a view of todays deliveries either.
So - as I suggested - the IT servers still appear to be down and they are "sort of" running a paper system.
Can you please advise when the IT servers will fixed and when will deliveries be guarenteed.
Have you also fixed the Gloucester answering service?
2/8/22. No response from apetito. The gloucester answering machine is still so faint you cannot hardly hear it.
You cannot order meals off the menu anymore. You have to choose from whatever is left on the van!
Not a good service and no advise from the company as to when they are doing to sort this out.
It has been going on for a month and affects the most vulnerable.
8 lipca 2022
Opinia niezależna
Odpowiedź od apetito UK
Hi Bob,
I hope you will accept our apologies and allow us to investigate your complaint. I apologise on behalf of apetito and am keen to get this resolved as soon as possible for you.
It would help our team hugely if we had more information on this to allow us to investigate your situation. Please can you call our Senior Customer Service Advisor, Julie on 01225 759664.
Many thanks
Nakeeta
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