Anna Lou of London Recenzje 

303
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Anna Lou made the most beautiful bespoke, personalised necklace for a leaving present for a colleague. I cannot wait for my colleague to see it she is going to absolutely love it. Anna Lou create... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I absolutely love the mother-of-pearl d pendant and ball chain in 14ct white gold. So pretty and wearable for dressing up or casual. Excellent service too. The only reason for 4 stars instead of 5 is... Zobacz więcej

Oceniono na 5 z 5

Ordered a number of items from Anna Lou including name necklaces, letter bracelets, letter chains, star sign bracelets etc and everything arrived looking gorgeous. I contacted Anna Lou prior to placin... Zobacz więcej

Oceniono na 4 z 5

I received my first piece of Anna Lou of London Jewellery for my 30th birthday a name necklace which I wear most days and treasure. I have recently ordered 4 new pieces, engraved initial rings and... Zobacz więcej

Informacje dotyczące firmy

  1. Producent biżuterii
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  3. Projektant mody
  4. Sklep z dodatkami

Napisane przez firmę

Find a wide range of beautiful statement necklaces and personalised jewellery at Anna Lou. Elegantly engraved or personalised pieces, made in the UK.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

303 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,5

Wszystkie recenzje

(303)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

Napisz recenzję
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Oceniono na 1 z 5

Dreadful company

Dreadful company - AVOID. Poor quality goods and awful customer service. Very disappointed and bracelet not worth £10 never mind £280

16 lutego 2023
Opinia niezależna
Logo Anna Lou of London

Odpowiedź od Anna Lou of London

Hi Mel, I’m so disappointed to read your review as I made an extra effort with my service for you and the production of your order was the best you will get with the highest quality materials. I responded to your messages on instagram and all other channels you messaged me on including a phone call and I responded very quickly. Most companies give you a ticket number and I personally deal with enquiries to give the best service. The bracelet we made for you is one of the best sellers and I’ve not had any complaints for this style before. It was a shame it was too big for you but it was made the correct length given on the website and then we made an extra effort to make a new one for you in your preferred size at not extra cost. This took us a full of day of production with one craftsman to do this as it’s all made by hand in the workshop. I didn’t charge you for this as I wanted you to have it the size you particularly wanted. I’m really sorry you were not satisfied with the service and I would like to hear how you think I could have improved? It was be useful for my small business as we have tried our very best in every way for you. Best regards,
Anna

Oceniono na 5 z 5

Ordered a personalised name bracelet in…

Ordered a personalised name bracelet in white gold and it is absolutely beautiful! Super fast delivery too!

5 maja 2023
Opinia niezależna
Logo Anna Lou of London

Odpowiedź od Anna Lou of London

Thanks Mel! Hope to see you again soon. Have a lovely rest of your weekend. Anna x

Oceniono na 1 z 5

Save yourself the headache and stay away!

Stay away, absolute scam. I ordered a bracelet and after a month it never arrived. Emailed and no answer. Finally got Anna on the phone and she fed me a load of lies. I had to try and go through my bank to try and get refunded and only then did she refund me. The ridiculous part is that she didn’t refund me the 15 pounds that I payed for shipping for an item that I never received! Wish I had read reviews before ordering. Save yourself the headache and stay away!

15 kwietnia 2023
Opinia niezależna
Logo Anna Lou of London

Odpowiedź od Anna Lou of London

Hi. I’m sorry to read this message and we would always refund if the item is lost by Royal Mail or Evri and put in a claim. We have production notes and a record of all tracking for all items being made and sent. We wouldn’t just not send an item out to anyone. We are moving away from Evri and Royal Mail and using DPD from now on so hopefully won’t have these issue. If you can contact me with your name and order number and mention you left a Trustpilot review I will get back to you either by phone or email. Which ever you prefer. Many thanks. Anna

Oceniono na 1 z 5

Avoid

Avoid. I placed an order over 3 weeks ago & have still not received my necklace. Even more concerning is that customer service is dire-I have sent 3 emails which they have chosen to completely ignore.

1 kwietnia 2023
Opinia niezależna
Oceniono na 3 z 5

Korinna Choker

Orders the Korinna choker. Took 2 weeks and 2 emails to receive it. I was so excited…..oh boy was I disappointed. Paid £50 for a piece of wire with some gold coloured beads on it!! The beads at each end of the wire are scratchy as not finished off properly!! Absolute junk! 50 quid for that!! So cheap and nasty!

5 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

Horrible customer service.

Horrible customer service.
Still didn’t get my order after 2+ months of waiting, and no answers from Anna Lou even though I sent a couple of emails to get updates of my delivery.

6 marca 2023
Opinia niezależna
Oceniono na 5 z 5

beautiful craftmanship

I couldn’t be more delighted with my heart necklace. The necklace is so gorgeous, sturdy and beautifully crafted, and it means so much to have been given this special gift from my family for my 50th borthday. The packaging was so beautiful as well. Thank you for everything!

16 października 2022
Opinia niezależna
Oceniono na 5 z 5

Beautiful Statement Necklace and Great Customer Service

My mum bought me a rose gold plated name necklace which after time started to wear slightly round the edges so i purchased myself one in sterling silver with the box chain. I had a problem where the clip came off the chain and this was resolved promptly and at no cost, with them repairing and returning the necklace. i have since bought the same necklace as an extremely well received gift. I never take mine off and neither do they

5 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

WOW customer service

I had ordered a solid gold name necklace for my niece’s 21st birthday. I was concerned that its arrival might be a little late as it was being hand made. I contacted Anna Lou who was fantastic and I don’t know how she did it but the necklace arrived on time. It was so beautifully made and the clasp had a lovely crown attached which was a lovely feature. Thank you so much and my niece was absolutely delighted with her gift.

9 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Perfect product, speedy delivery, and gorgeous packaging

I couldn’t be more delighted with my name necklace. I asked for the word Abhoca, the town in Ireland where my husband proposed. The necklace is so gorgeous and beautifully crafted, and it means so much to have this special momento of our place. I opted for the express 5 day production and delivery and the necklace arrived in under 4 days. The packaging was so beautiful as well. Thank you for everything!

5 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Amazing Jewellery

I have ordered a number of items from Anna Lou of London for myself and as gifts. The jewellery is amazing and I have always found the customer service to be excellent. My most recent purchase was a name necklace for my daughter. The chain I ordered was slightly too long, but Anna was more than happy to shorten it and the item was returned within a week. My daughter is thrilled with it. Highly recommended! Thank you xx

5 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Personalised service and beautiful pieces

I absolutely love Anna's jewellery. I've gotten 5 plus pieces for myself and also numerous for friends and my mum.

The pieces are beautiful and always perfect. I love that these are made to order too as it's more sustainable.

On a number of occasions I've had a personalised call with Anna herself where I've told her what I'm looking for and she helps you to find a piece from her collection. She offers this service to all customers.

24 listopada 2022
Opinia niezależna

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