I would like to rate MG Ancaster at Shepperton 5 stars. Yuri assisted my wife and me in the seamless purchase of our almost new MG3 hybrid car. He was super polite, helpful and knowledgeable witho... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Great Experience with Ancaster Group We recently bought our new car from Ancaster Group and had a fantastic experience. From the moment we walked in, the sales team was incredibly welcoming, maki... Zobacz więcej
Reakcja na opinię
Martin Rozario at Nissan Eltham was brilliant, honest and helpful from start to finish. From the moment he called me to arrange an appointment, to the point he handed over the keys to me everything wa... Zobacz więcej
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I bought my car from Ancaster and, when the battery needed replacing, the radio, satnav and rear camera stopped working and needed a code. Ancaster were most unhelpful. I no longer live near Bromley... Zobacz więcej
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Informacje dotyczące firmy
- Dealer pojazdów mechanicznych
- również w kategorii:
- Dealer Renault
- Dealer samochodów Hyundai
- Dealer samochodów Nissan
- Dealer Skody
- Komis samochodowy
Napisane przez firmę
Welcome to Ancaster Your trusted car dealer for 75 years. Discover the best car buying experience in South London, West London, Surrey & Kent At Ancaster, we take pride in being one of the largest and most reputable car dealerships in the region. With 14 sales locations and a trade parts warehouse, we represent seven leading brands, including Nissan, Hyundai, MG, Renault, Dacia, Genesis & Škoda. A legacy of quality and value Since our establishment in 1949, we have been committed to delivering exceptional service and providing top-quality vehicles to our valued customers. With 75 years of experience serving the local community, you can trust us to meet your automotive needs with utmost professionalism.
Dane kontaktowe
London, Zjednoczone Królestwo
- www.ancaster.co.uk
4,4
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
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The staff were friendly and…
The staff were friendly and professional during my visit. They were approachable and took the time to answer any questions I had. I found them polite and courteous throughout the process. It was a pleasant experience.
9 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Stephen, we are delighted to hear about your positive experience at Ancaster MG Shepperton. Thank you for your kind words and the five star rating. We are pleased our team made you feel welcome and addressed your questions with professionalism and courtesy. We hope to see you again in the future.
The team provided honest advice and…
The team provided honest advice and guided me through selecting the right car. They offered balanced information, which made the decision-making process easier. I appreciated their straightforward approach during the discussions. The experience felt transparent and practical.
10 lipca 2025
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Erdal, Thank you for your fantastic review and five star rating. We are delighted to hear that you found our team's advice honest and practical, making your car selection process easier. Transparency and straightforwardness are qualities we strive for and we are glad this resonated with you. We look forward to assisting you again in the future.
Odpowiedź od Ancaster Group
Hi Derek, we are pleased to hear that our staff provided you with professional service. We truly value your feedback and are delighted that you had a positive experience at Ancaster Hyundai Croydon. Thank you for your five star rating and kind review.
Very satisfied
Tayo and Jackie were exceptionally friendly and efficient, and I had respect for them.
They kept me informed on the progress of the repairs on my vehicle.
Great service.
I will definitely recommend it again.
7 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi David, thank you for your fantastic review and five star rating. We are delighted to hear that Tayo and Jackie provided such friendly and efficient service while keeping you informed about your vehicle repairs. Your recommendation means a lot to us and we look forward to welcoming you back to Ancaster MG Dartford in the future.
I visited Ancaster Heathrow to collect…
I visited Ancaster Heathrow to collect my new car the staff are friendly and helpful I was lucky enough to be dealing with Scott Billing he made the whole process very easy he is friendly,helpful, highly knowledgeable which made the whole process from ordering a car and collecting it outstanding, I couldn’t praise this dealership highly enough. Thank you Scott.
7 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Teresa, we are thrilled to hear about your outstanding experience at Ancaster MG Dartford. Scott will be delighted to know his friendly and knowledgeable service made the process of ordering and collecting your new car so seamless. Thank you for your kind words and the five star rating.
Odpowiedź od Ancaster Group
Hi Jennifer, we are delighted to hear you received great service at Ancaster MG Dartford. Thank you for taking the time to leave us a five star review. We look forward to welcoming you back in the future.
Happy with the service.
Happy with service staff was very approachable and made me feel welcome.
6 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Patrick, thank you for sharing your feedback and giving us a four star rating. We are pleased to hear you were happy with the service and that our staff made you feel welcome and approachable. We look forward to assisting you again in the future. Best regards, Ancaster MG Dartford.
My Review on the Team at Ancaster Nissan South Croydon
The team at Ancaster Nissan South Croydon were friendly and professional. They kept me updated with calls about my car and were helpful with transport to drop it off and collect it. The staff, including Aldini, the black Irish guy and the lady who sat next to him, were approachable and welcoming, creating a lively atmosphere.
The response to my review from Ancaster said Ancaster of Epsom. It was the Ancaster of Croydon pls. Thank you
1 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Olaitan, we are delighted to hear about your positive experience at Ancaster Nissan Epsom. It is wonderful to know the team, including Aldini and the other staff members, made you feel welcomed and kept you updated throughout the process. Thank you for your kind words and the five star rating.
Service team’s communication from…
Service team’s communication from Ancaster Bromley is hands down the worst I’ve experienced - car was dropped off at 9.15am for its first service zero contact throughout the day until I chased it up at 4.30pm message received at 4.38pm telling to be collect by 5.30pm car was blocked in faults identified with tyres not clearly explained then when I asked why it had taken 8 hours I was told they were very busy and short staffed could I not see that? Not sure how as the customer that’s my responsibility no apology mechanic David was rude and dismissive - I guess everyone was a bit tired after the football?! Seriously absolutely shocking will try another dealership next time even if I have to travel so I don’t have to deal with this again!
6 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Louise, we are very sorry to hear about your disappointing experience at Ancaster MG Dartford. Your concerns regarding the lack of communication, delays, and the service team's attitude are very important to us. We sincerely apologise for the inconvenience you faced and the way the situation was handled, which does not reflect the standards we strive to maintain. Thank you for bringing this to our attention and we will review your feedback to ensure improvements are made to prevent such occurrences in the future.
Very poor aftersales service and no…
Very poor aftersales service and no accountability
I booked my Hyundai Tucson with Ancaster Hyundai Croydon on 20 May for a roof/cabin noise issue and dropped the vehicle off on 24 June, as instructed. The service manager confirmed during a drive that there were multiple cabin noises, including from the roof area, door area and centre console, but the vehicle was then left for around a week without being inspected by a technician.
Communication was extremely poor. Promised updates were not provided, calls were not returned, and even Ancaster’s own call centre struggled to get a response from the Croydon service department. I was eventually told there was a backlog and then asked to collect the vehicle without the issue being diagnosed or resolved.
I raised this formally with Vanessa Macnally, the Sales Manager, who did what she promised and forwarded my complaint to the relevant person. I later received a call from a lady in the complaints department who also promised to help and call me back. Unfortunately, that follow-up never materialised.
This is especially disappointing as the vehicle is still under Hyundai Promise warranty, was sold as an approved used vehicle, and cost me around £32,000 paid in cash. The level of aftersales care has been unacceptable. Ancaster were happy to sell the car, but when a warranty issue needed proper attention, I was left ignored, inconvenienced, and without a solution.
Based on my experience, I cannot recommend Ancaster Hyundai Croydon or Ancaster Group for a new or used car purchase.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Ionel, thank you for taking the time to provide feedback regarding your recent experience. We understand you are already liaising with our Customer Service Team regards to these issues. Best regards, Ancaster Hyundai Croydon.
Simon at Ancaster MG Bromley
Simon at Ancaster MG Bromley was amazing. Recently bought used car there, and he didn’t once try to sell me anything that I wasn’t interested in after he had explained the add ons.
On completion day, I arrived earlier than the appointment and found Simon doing some final touch ups to the car to try and make it as if the car was brand new.
Amazing service!
3 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Toby, thank you for your glowing review and five star rating. We are delighted to hear about your excellent experience with Simon at Ancaster MG Bromley. It is wonderful to know he ensured everything was perfect with your car purchase. We hope you're enjoying your new vehicle.
Maya and Edward were extremely helpful…
Maya and Edward were extremely helpful throughout the entire financing process, taking the time to explain all the documentation clearly and making everything easy to understand.
3 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Dee, we are delighted to hear that Maya and Edward provided you with exceptional assistance during the financing process. Thank you for sharing your experience and awarding us a five star rating. We are pleased to know that their clear explanations made everything straightforward for you. Best regards, Ancaster Nissan South Croydon.
All staff are professional and courteous.
No hassle. All processes went according to plan.
1 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Olayinka, we are pleased to hear that everything went smoothly during your visit to Ancaster Nissan South Croydon, Olayinka. Thank you for sharing your experience and leaving us a great four star rating. We hope to welcome you back in the future.
Steve was particularly helpful in…
Steve was particularly helpful in answering my questions and ensuring everything went smoothly. The whole experience felt well-organised and simple, which I appreciated.
3 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi, thank you for your fantastic review and five star rating. We are thrilled to hear that Steve was able to assist you and make the process smooth and straightforward. Your kind words mean a lot to us. We look forward to welcoming you back to Ancaster Nissan Epsom in the future.
Odpowiedź od Ancaster Group
Hi Jane, we are pleased to hear you found our team polite and friendly during your visit to Ancaster Nissan South Croydon. Thank you for your kind review and five star rating. We hope to see you again soon.
The team at Ancaster Nissan Epsom were…
The team at Ancaster Nissan Epsom were friendly and professional. They explained everything clearly and allowed me to take my time without any pressure. I appreciated their polite approach during the process.
3 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Anita, we are thrilled to hear about your positive experience at Ancaster Nissan Epsom. Thank you for sharing your kind words and the five star rating. Kumaran will be pleased to know his efforts made you feel comfortable and well-informed. We hope to see you again in the future.
Great service Kieron summer
Great service Kieron summer. Wonderful behaviour and excellent customer service. Really helpful to take decisions. Really appreciate his support.
3 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi, we are thrilled to hear about your positive experience at Ancaster Nissan Slough. Kieron will be delighted to know his excellent customer service and support made such a great impression. Thank you for your kind review and the five star rating.
Odpowiedź od Ancaster Group
Hi Kumar, thank you for your five star review. We are pleased to hear that Masaar and Karan provided excellent service during your visit to Ancaster Nissan Heathrow. We look forward to welcoming you again in the future.
Really happy with how things went
Really happy with how things went. I was a bit unsure at first, but Kumaran took the time to explain everything and gave honest advice without any pressure, which made me feel comfortable.
2 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Anita, thank you for the glowing review and five star rating. We are delighted to hear that you appreciated our friendly and professional service at Ancaster Nissan Epsom. It is great to know our team made you feel comfortable and supported throughout the process. We look forward to assisting you again in the future.
The process was very smooth
The process was very smooth, and I was kept informed throughout. Timelines were clear, and everything happened as expected without any confusion. Sarah provided updates regularly, which made the experience straightforward. She explained things well during the handover of the car and showed good knowledge when answering my questions.
2 lipca 2026
Opinia niezależna
Odpowiedź od Ancaster Group
Hi Louise, we are delighted to hear about your smooth experience at Ancaster Nissan Epsom. It is great to know that Sarah kept you well informed and provided clear updates throughout the process. We appreciate your kind words and the five star rating.
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