When I placed my order I was kept up to date even tho I was impatient to receive my keepsake bracelets! It was reassuring to receive answers to my emails, so customer service was first class. When... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Anklet didn’t fit. Refund will be less 20% ‘restocking’ fee plus post & packaging. Good will gesture £10 store credit & I can keep the anklet that DOESNT fit! Save your money, use someone with a tran... Zobacz więcej
Reakcja na opinię
I ordered this anklet, as a few I have bought recently from other companies, were discoloured within a couple of days. This has arrived as expected. Yes, it took a few days but, I wasn’t in a hurry an... Zobacz więcej
DO NOT buy from this company. After seeing these reviews I am having the same experience. Although the company do reply straightaway to emails they just provide a standard line of asking you to check... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Love, made timeless. Amora Keepsakes creates meaningful, high-quality pieces designed to capture life’s most special moments—crafted with care to last and tell your story.
Dane kontaktowe
Zjednoczone Królestwo
- support@amorakeepsakes.com
- www.amorakeepsakes.com
3,3
Średnia
26 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
My AMORA Keepsake bracelets
When I placed my order I was kept up to date even tho I was impatient to receive my keepsake bracelets! It was reassuring to receive answers to my emails, so customer service was first class. When the order arrived, it was well packed and I put them on right away. I am thrilled with the layered look that they give me and they look fabulous!! 😊
23 lipca 2026
Opinia niezależna
Pretty little anklet
I ordered this anklet, as a few I have bought recently from other companies, were discoloured within a couple of days. This has arrived as expected. Yes, it took a few days but, I wasn’t in a hurry and I feel it was worth the wait. I chose the silver colour version and it’s so pretty. Sparkles in the sun! Lovely quality. The size is generous and adjustable. The size is clearly stated on the website, please measure your ankle before purchase as I’ve seen a couple of reviews saying theirs didn’t fit! I had a beautiful gold snake bracelet as a free gift which is also beautiful. I paid £23.99 and I feel it was great value for money.
21 lipca 2026
Opinia niezależna
Very professional company
When I placed my order I was emailed straight away thanking me for my order they was really helpful, and if I had any additional questions to contact them. Their customer service was outstanding.
18 lipca 2026
Opinia niezależna
How disappointing
How disappointing. Waited forever for it to come, look not very nice and does not fit big ankles. Doesn’t even go round my ankle and just fitted my daughter who hasn’t got bid ankles anyway.
DO NOT WASTE YOUR MONEY
19 lipca 2026
Opinia niezależna
Not good
The hype about this anklet is mot all its cracked up to be. Ordered the gold colour, that should 'sparkle'. Sadly its looks really brassy and dull in coliur. The fit is excellent but does not.live ip to all the advertising. Looks really tacky. Plus delivery takes ages!
11 czerwca 2026
Opinia niezależna
Odpowiedź od Amora
We're sorry to hear that your experience didn't meet your expectations. We understand how disappointing it is when a product looks different from what you were hoping for, and we're also sorry for the longer delivery time.
We appreciate your honest feedback and would love the opportunity to make things right. Please reach out to our support team directly so we can look into this for you.
-The Amora Keepsakes Team
Took a long time … but
Order took forever …. Presumably it was lost somewhere. However customer service replied swiftly and I felt they were trying to sort the problem out..
Eventually it arrived and while they are very small they are very nice’ it did take a few calls from me .
Delivery was not good left on front doorstep in full view for any one passing bye …. Lucky it was not taken.
14 lipca 2026
Opinia niezależna
Odpowiedź od Amora
Thank you for your honest feedback. We're sorry your order took much longer than expected and that you were disappointed with the delivery experience.
We're glad your jewellery arrived safely in the end and that you were happy with it. We also really appreciate your kind words about our customer service and will use your feedback to keep improving.
-The Amora Keepsakes Team
Should’ve checked trustpilot first
Anklet didn’t fit. Refund will be less 20% ‘restocking’ fee plus post & packaging. Good will gesture £10 store credit & I can keep the anklet that DOESNT fit! Save your money, use someone with a transparent policy.
15 lipca 2026
Opinia niezależna
Odpowiedź od Amora
We're truly sorry to hear that your experience didn't meet your expectations.
We completely understand how disappointing it is when an item doesn't fit, and we're sorry that our policy has left you feeling this way.
Please get in touch with our customer support team. We'd really appreciate the opportunity to review your situation and see how we can help.
Your feedback is important to us, and we hope you'll give us the chance to make things right.
-The Amora Keepsakes Team
Check size before ordering
I ordered one ankle bracelet and two bracelets. I didn’t release they were different sizes and ordered them.I emailed Amora about the mistake.They offered to refund me straight away. Very helpful and friendly.
14 czerwca 2026
Opinia niezależna
Odpowiedź od Amora
Thank you so much for taking the time to leave us such a lovely review.
We're really pleased our team was able to help and make the process as smooth as possible for you. We also appreciate you highlighting the importance of checking the sizing before ordering, as this may help other customers too.
Thank you again for your kind words and for choosing Amora. We hope to welcome you back again in the future.
-The Amora Keepsakes Team
AVOID
Firstly my order took 16 days to arrive.
I ordered the anklet after they claimed online it will fit larger ankles. It doesn’t. They also sent me a free bracelet which would probably only fit a child. Total waste of money
14 lipca 2026
Opinia niezależna
Odpowiedź od Amora
We're truly sorry to hear that you were disappointed with your experience, and we appreciate you taking the time to share your feedback.
We understand how frustrating it is when an item does not meet your expectations, especially if the fit was not what you were hoping for. Our aim is always to provide clear sizing information and quality products, so we're sorry to hear this was not your experience.
We would really appreciate the opportunity to look into this for you and see how we can help. Please contact our customer support team with your order details so we can review your case and work towards a suitable resolution.
We hope you'll give us the chance to make things right.
-The Amora Keepsakes Team
Dishonest company!! Don't waste your money
If I could leave a 0 star review I would.
After waiting weeks for my order to arrive it finally come which I was so looking forward to after seeing all the posts they advertised, only for the anklet chain to break within 24hrs of wear.
I reported to customer service with the photos as requested and they obviously apologised and told me they would send a replacement out to me and a follow up email with the shipping details would be sent to me within the following 24hrs.
After 2 weeks of chasing them for answers the last email I received 5 days ago Sarah from customer service replied telling me my shipment was at the final sorting facility in Braintree, which is obviously another lie as it would have been delivered by now!
Yet I still have no response and no anklet!
I have also requested a refund as they are constantly lying about where the product is.
Dishonest company that spouts lies to cover lacking product.
30 czerwca 2026
Opinia niezależna
Odpowiedź od Amora
We're very sorry to hear that your experience has left you feeling this way. This is certainly not the level of service we aim to provide.
After reviewing your case internally, we found that your previous correspondence was not handled in line with our customer service procedures, which meant you were not kept updated as you should have been. We sincerely apologise for this, and we have already addressed it internally to help ensure it does not happen again.
We have since emailed you the tracking information and the updates you requested, so you now have the latest details regarding your order.
While we cannot determine exactly how the original anklet became damaged, we do know that many customers wear the same anklet for months without any issues. Because of this, we cannot say with certainty what caused the breakage, but we always investigate every report carefully and do our best to resolve matters fairly.
We completely understand that this was not the experience you expected, and we're genuinely sorry for the frustration caused by the lack of communication. We appreciate your feedback, as it has helped us identify where we fell short, and we remain committed to providing the level of service our customers deserve.
-The Amora Keepsakes Team
Odpowiedź od Amora
Hi Darren,
Thank you so much for taking the time to leave us a 5-star review!
We're really pleased to hear that you had an amazing experience with our service. It means a lot to our team to know that we were able to help and make your experience a positive one.
Thank you again for your support and for choosing Amora Keepsakes. We truly appreciate it and hope to assist you again in the future!
-The Amora Keepsakes Team
Effortless customer service
Effortless customer service
Great company would definitely buy again
8 lipca 2026
Opinia niezależna
Odpowiedź od Amora
Thank you so much for your wonderful review! We're delighted to hear you had an effortless experience with our customer service. Your kind words mean a great deal to our team, and we're so pleased you'd choose to shop with us again. We look forward to welcoming you back in the future! 😊
-The Amora Keepsakes Team
Never buy from Amora Keepsakes
Never buy from Amora Keepsakes! ❌🚩
I bought an ankle chain from @amorakeepsakes and the quality is absolutely appalling. It lasted a grand total of TWO days before the crystal fell right out. Absolute crap quality for an expensive item.
But what’s even worse is their shocking customer service and refusal to give me my money back on my card.
Look at the hypocrisy between what they promise on their website vs. what they actually do:
📖 Their Official Stated Policy:
"Defects or quality issues, of course, are always covered under our Damaged Items policy... We'll resolve this as quickly as possible, either with a replacement or a full/partial refund"
💬 Their Actual Response to Me:
"The resolution we are able to offer is a full refund in the form of store credit... This remains our final resolution in accordance with our policy."
They completely refuse to refund the money back onto my payment card, completely ignoring UK Consumer Law AND their own terms and conditions just to trap my money in their store.
Save your money and do not trust this site—appalling quality and they won't give you your money back when it breaks!
#AmoraKeepsakes #CustomerServiceFail #AvoidThisBrand #JewelleryReview #ConsumerRights #BadQuality
6 lipca 2026
Opinia niezależna
Odpowiedź od Amora
Thank you for sharing your feedback. We genuinely value all customer feedback, as it helps us identify where we can improve.
We are very sorry that your experience did not reflect the level of service we aim to provide. After reviewing your case, we found that an administrative error during the handling of your enquiry resulted in an incorrect outcome being communicated to you. We recognise that this was frustrating, and we sincerely apologise for the confusion and inconvenience caused.
We have since reviewed your case and corrected the error. We take our obligations under UK consumer legislation seriously and are committed to ensuring our resolutions are handled fairly and in accordance with applicable consumer rights.
We appreciate you bringing this matter to our attention, as it has allowed us to review our internal processes and provide additional guidance to our customer service team to help prevent similar situations in the future.
Once again, we are sorry that your experience fell below the standards we strive to provide, and we appreciate the opportunity to put things right.
-The Amora Keepsakes Team
Superb customer service any questions…
Superb customer service any questions were answered swiftly .The quality of the product is brilliant would recommend using this company to anyone . I have just put in my second order
3 lipca 2026
Opinia niezależna
Odpowiedź od Amora
Thank you so much for your wonderful review!
We're delighted to hear you've had such a positive experience with both our customer service and the quality of your jewellery. It means a lot to us that you've already placed a second order, and we truly appreciate your trust and support.
We hope you love your new piece just as much, and we look forward to creating something special for you again soon.
-The Amora Keepsakes Team
I wouldn't recommend buying from this…
I wouldn't recommend buying from this company based on my experience.
The item was marked as "dispatched", but 9 working days later the tracking still says it's waiting for the item to be received by the courier. This doesn't match what I was told, and I've been left wondering whether it has actually been sent.
The company presents itself as a UK business, so I expected much quicker processing and dispatch. Instead, I've experienced long delays with little clarity about what's happening.
If there are genuine delays, I'd much rather the company was honest and transparent rather than marking orders as dispatched before they've entered the courier's network.
Overall, this has been a disappointing experience, and I would think twice before ordering again.
Until the item actually arrives, I can't comment on the product itself—but the ordering and dispatch experience has been poor enough that I can't recommend the company.
2 lipca 2026
Opinia niezależna
Odpowiedź od Amora
Thank you for taking the time to share your feedback. We sincerely apologize that your experience has not met your expectations.
We understand how frustrating it can be when tracking information does not update as quickly as expected. Once an order has been dispatched, tracking updates depend on the carrier's processing and scanning timeline. In some cases, there may be a delay before the first tracking event appears, even though the shipment is already progressing through the logistics network.
Our "dispatched" status indicates that your order has entered the shipping process. The timing of tracking updates is determined by the carrier and is unfortunately outside of our direct control.
We strive to provide accurate communication and a positive customer experience, and we're sorry to hear that we did not meet your expectations on this occasion.
Please contact our support team at support@amorakeepsakes.com with your order number so we can review your shipment, investigate the current status with our logistics partner if needed, and provide you with the most up-to-date information. We are committed to resolving your concerns and assisting you until your order has been successfully delivered.
Thank you for your patience. We appreciate the opportunity to address your concerns and restore your confidence in our service.
-The Amora Keepsakes Team
anklet
I almost didn't order because I saw a few reviews mentioning delays, but I'm so happy I went ahead. My anklet arrived, the quality completely exceeded my expectations, and it's honestly even prettier in person. It has such a beautiful sparkle and feels really well made. I've been wearing it every day since it arrived and have already had so many compliments. I'm already planning my next piece!
18 czerwca 2026
Opinia niezależna
Odpowiedź od Amora
Thank you so much for your wonderful review! We're so happy you decided to give us a chance despite seeing a few reviews mentioning delays. It means a lot to hear that your anklet exceeded your expectations and that you love its sparkle and quality. We're thrilled you've been receiving so many compliments, and we can't wait to help you find your next favorite piece. Thank you for your support and for being part of the Amora family!
Amora Anklet
I bought the Amora Anklet for my holiday and I'm honestly so glad I did. There was a slight delay because of their material manufacturer, but they kept me updated and it still arrived in time before I flew out. I've had it on ever since and I'm absolutely in love with it. It catches the light beautifully and sparkles so much in the sun. I've even worn it in the pool and at the beach and it still looks perfect. Definitely one of my favourite holiday purchases!
25 czerwca 2026
Opinia niezależna
Odpowiedź od Amora
Thank you so much for your wonderful review! We're delighted to hear that you love your Amora Anklet and that it arrived in time for your holiday despite the slight production delay. We truly appreciate your patience and are glad our team kept you updated throughout the process. It's amazing to know your anklet has held up beautifully, even at the pool and the beach! Thank you for choosing Amora and for sharing your experience. We hope it continues to sparkle with you on many more adventures!
STAY AWAY!!
STAY AWAY!!
Do not purchase from this company, took weeks to arrive, terrible quality and do not refund.
it went in the charity bag, best end to this.
20 czerwca 2026
Opinia niezależna
Odpowiedź od Amora
We're sorry to read this, and we understand how disappointing this experience must have been. Delays and quality concerns are things we take very seriously, and we never want a customer to feel let down.
To give some context: we experienced an issue with our stainless steel supplier that impacted fulfilment times across a number of orders. We made the decision not to switch to a lower quality material just to ship faster, because the quality of every piece matters deeply to us. That issue has since been resolved.
We're sorry we weren't able to turn this around for you sooner. If you'd like to discuss your order further, please don't hesitate to reach out to us at support@amorakeepsakes.com and we'll do our best to make it right.
-The Amora Keepsakes Team
DO NOT buy from this company
DO NOT buy from this company. After seeing these reviews I am having the same experience. Although the company do reply straightaway to emails they just provide a standard line of asking you to check tracking and wait another 48 hours. I still haven’t received the item and am not getting anywhere.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Amora
We're truly sorry to hear this, and we appreciate you being honest with us. You're right that asking a customer to keep waiting without a real resolution is not good enough, and we take that feedback seriously.
We want to make sure your order is properly looked into, not just followed up with a standard response. Please email us at support@amorakeepsakes.com with your order number and we will personally ensure this is escalated and resolved for you.
We're sorry for the frustration this has caused, and we're committed to doing better.
-The Amora Keepsakes Team
If I could leave a 0 star I would
If I could leave a 0 star I would!
Been waiting so long for my ankle bracelet and after numerous emails I’ve asked for my money back, but they keep saying sorry and I have to wait. Well I don’t want to wait any longer and I want my money back !
10 czerwca 2026
Opinia niezależna
Odpowiedź od Amora
We sincerely apologise for how long this has taken, and we completely understand why you're frustrated. This is not the experience we want for any of our customers.
To give you some context: we faced an unexpected issue with our stainless steel supplier, which is the material at the heart of every piece we make. Rather than fulfilling orders with a lower quality alternative, we made the decision to wait it out, because we refuse to send our customers something that doesn't meet our standard. That issue has now been resolved.
We hear you loud and clear, and we do not want you to wait any longer than you already have. Please get in touch with us at support@amorakeepsakes.com and we will make this right for you as a priority.
Once again, we are truly sorry for the frustration this has caused.
-The Amora Keepsakes Team
Doświadczenie Trustpilot
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