Amber Arch Recenzje 

149
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I really enjoy taking part in mystery shop assignments with Amber Arch. The platform is easy to navigate, with regular tasks available at a fair pay rate. The team are always very friendly, helpful an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Amber Arch are such a professional company to work for. They are transparent and fair and super easy to communicate with. Pamela is a stand out star!

Reakcja na opinię

Oceniono na 5 z 5

Been working with Amber Arch for while. The staff are friendly and helpful. If I am ever unsure, I know I can always email or call and won’t need to wait long for a response. The guide for each job is... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Good communication with the company and staff always very pleasant. However, I am disappointed with the number of assignments available to me. When a suitable one appears, it is often allocated to som... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi dla biznesu

Napisane przez firmę

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Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

149 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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4,4

Wszystkie recenzje

(149)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 22

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Oceniono na 5 z 5

Excellent mystery shopping company

I would highly recommend Amber Arch. This is a very professional and friendly mystery shopping company, who are excellent to work for. They are very supportive and I always feel valued by them. I thoroughly enjoy working with them.

22 grudnia 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thank you very much for the lovely review. All the team want to thank you for taking time out to write it. We do appreciate all our shoppers and the work they do. Merry Christmas, Lindsey

Oceniono na 5 z 5

Luxury item shopping

I was shopping for a luxury item. I not only got paid for the task, but also got to keep the product. I enjoyed the shop. Instructions were clear and the brief easy to follow.
I have completed a variety of jobs for Amber Arch. I find the staff very helpful. There have been a few occasions when a job has been cancelled at the last minute, but I consider this is due to the client - not Amber Arch.
Money is paid promptly (not so with some agencies). If I am out on a job and need help, I have always found that the telephone is answered immediately and help given quickly (again, not so with some agencies).
I feel part of the team at Amber Arch and hope to do more with them in 2025.

29 listopada 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thank you very much for writing such a lovely review. Very truthful words which we do appreciate. Merry Christmas and all the team look forward to continuing to work with you for 2025. Lindsey

Oceniono na 5 z 5

I have had the pleasure of working with…

I have had the pleasure of working with this team for a couple of years now, Stephanie and Pamela are always helpful and great communicators. Very approachable and easy to contact if I ever have any problems.

20 grudnia 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thank you very much for the lovely review, the team really appreciate it. Thank you also for the work that you do for us, we could not work without all our lovely shoppers. Merry Christmas and thank you Lindsey

Oceniono na 5 z 5

20+ years in Bournemouth

I've been with this company for over 20 years with a small gap. Pam, Steph and the rest of the team are a delight to work with, are patient and are always able to assist with any questions that I've had (even out of hours!!) I hope to work with them for many more years to come. Thanks for all your hard work and happy holidays :-)

1 grudnia 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thank you very much for your lovely review and thank you very much for all the jobs you have completed for us over the last 20 years. Roll on another 20! We really appreciate your comments. thank you very much. Merry Christmas
Lindsey

Oceniono na 5 z 5

Good company to work for

I have worked for Amber Arch for several years and always found them great people to work with. Pamela and Stephanie are always friendly and helpful and willing to sort out any queries/problems. Payment has been made on time.

19 grudnia 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thank you for taking the time to leave such a lovely review! I will make sure to pass your kind feedback on to the team. Lindsey

Oceniono na 5 z 5

A great team to work with

I'm fairly new to mystery shopping, and Amber Arch was one of the companies recommended to me. It's been great to work for them these past few months.

They were quick to give me constructive feedback on my early assignments, and I really enjoy the variety of work offered.

They've been very quick to respond to questions as they've cropped up along the way, and they're also open to feedback too.

I've read through some of the comments left on their Trustpilot page and I would agree with their responses to poor reviews in that all the instructions and asks are clearly laid out in the briefs provided. The team don't mind fielding phone calls if you're unsure of anything.

I'm looking forward to enjoying lots more work with Amber Arch in 2025.

Thanks go to Pamela, Steph and Danielle.

18 grudnia 2024
Opinia niezależna
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Odpowiedź od Amber Arch

We have enjoyed reading your review, especially Pam, Steph and Danielle. Thank you very much and we look forward to you continuing to work with us in 2025 and the years beyond. Thank you and Merry Christmas Lindsey

Oceniono na 5 z 5

Great company to work for

I have worked with Amber Arch for many years. They are a super team to work with. Always contactable on the phone and supportive. I have enjoyed a variety of assignments from them and have never felt pressured to take on any work if I wasn't able to help at the time. Pay is competitive and much better than some other companies and they will support with mileage if able to do so. More than happy to give 5 stars!

18 grudnia 2024
Opinia niezależna
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Odpowiedź od Amber Arch

A super team! Love it, thank you very much. The team loved your nice comments which are very much appreciated. Thank you for the 5 stars. regards
Lindsey

Oceniono na 5 z 5

11 years a mystery shopper

I have been working for Amber Arch for a while now (as well as other mystery shopping companies) and have always found them to be very helpful with any queries and pleasant to deal with. Payments have always been within a good time frame too. I would definitely recommend them to others looking to start mystery shopping.

18 grudnia 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Lovely review and very much appreciated. Very kind of you to take time out to write this for us. We look forward to continuing to work with you. thanks Lindsey

Oceniono na 5 z 5

Great company to work with

I've been working with Amber Arch for 10 years and can not recommend them highly enough.

18 grudnia 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thank you very much, lovely review and we appreciate you taking time out to write this for us. Thank you Lindsey

Oceniono na 5 z 5

Amber Arch - a leading mystery shopping company

I am a mystery shopper with over 18 years experience in the field and have to say that Amber Arch has been one of the best companies I’ve worked with. Staff are responsive to queries, assignments are well paid, I am offered a range of interesting and exciting assignments and I’m given valuable feedback on areas I can improve on. I would highly recommend the company for any business looking for a valuable insight on how they can improve their operation and for any would-be mystery shoppers looking to get started in the field.

18 grudnia 2024
Opinia niezależna
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Odpowiedź od Amber Arch

What a lovely review, thank you very much. We really do appreciate your kind words and always try our best to be as responsive and helpful as we can be. Thanks again, Lindsey

Oceniono na 5 z 5

A fantastic Mystery Shopper company!

I have worked with Amber Arch for many years and I have always found them to be professional and trustworthy. I enjoy a good working relationship with Pamela, Stephanie, Danielle and the whole team. I look forward to working with them for many more years to come.

14 grudnia 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Hi Gary, Thank you very much for the lovely review. Much appreciated and we look forward to working with you for many more years to come. Merry Christmas, Lindsey

Oceniono na 5 z 5

I have been working for Amber Arch for…

I have been working for Amber Arch for over 20 years. I enjoy their variety of work enormously and since moving to a very rural part of the country they are always happy to help with additional travel costs if need be. I find the briefs detailed and easy to follow.
It is two way street being a VMS if you follow the guidelines, produce satisfactory work you get paid and if you don’t, you don’t get paid! I tend to do more VMS than report based as I enjoy it more but Amber Arch have a good selection of both.
I tend to deal with Pamela and Stephanie who I think are great and available if you need to contact them in or out of office hours.

3 grudnia 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thank you for your thoughtful review Joanna- it's been a pleasure working with you all these years and we are very happy to hear you have enjoyed working with us too! I will pass on you kind words to Pam and Steph. Lindsey.

Oceniono na 5 z 5

Lovely company to work for.

I have been working for Amber Arch for a few years. They have been nothing but nice and helpful. They are very trustworthy. So much so, that I never actually have to check anymore that I have been paid. I did at the beginning when I just started. Now I only double-check everything when I count taxes. They have always been understanding even if I was completing the reports a little bit later than the deadline, they never made me feel bad. They are always communicating well. They are easy to contact by email or phone.

I read the last review left by another shopper. Perhaps they might have a bad experience. However, when doing jobs for certain clients we do agree that for some types of jobs, we find out at a certain time in the morning if they are going to go ahead or not. We are the ones deciding to accept these kinds of rules when we apply for work. It is very clear. It is fine with some shoppers and the others that do not like this rule can simply do other jobs instead.

Amber Arch always paid me for the jobs I completed. Some of the clients might take longer to pay but the money is always paid to my PayPal account.

I honestly love to work for Amber Arch they are one of my few favourite mystery shopping companies.

29 listopada 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Hi Anna, thank you very much for the lovely review. We are very happy that you enjoy working for us and cannot thank you enough for all the work you do for us. Everything is very much appreciated, as is this lovely review. Thank you again from all of the team. Lindsey

Oceniono na 5 z 5

Great mystery shopping

I have worked with Amber Arch for a number of years now. I have never had any issues and find them honest and reliable. There is always someone on the other end of the phone, regardless of whether it is in office hours or not. The briefs are clear and every detail is covered, so I always know what to do! However if I am unsure the girls in the office are always happy to assist. A special mention to Danielle who answers the phone quicker than anyone I have ever known! I love the assignments and would recommend them to anyone.

27 czerwca 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thank you for such a kind review. We're glad you've enjoyed working with us and Danielle will be thrilled to hear her phone answering speed is appreciated! Many thanks again, Lindsey.

Oceniono na 5 z 5

Excellent people.

Excellent people to work for,been working for them for almost 15 years, very few problems, what few problems that occur are comfortably dealt with.
Hats off to Pamela and Stephanie, with the newcomers also very amiable.
Don't hesitate to pick up any offers of work with them.

John McGregor

24 listopada 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Hi John, we very much appreciate your lovely review - especially Pamela and Stephanie. Thank you too for all your hard work for us - thanks so much Lindsey

Oceniono na 5 z 5

Reliable and responsive

I had a pleasure to work for this company many times. Always had a very good experience. All my queries were answered and dealt with quickly. Also, never had any issues with payments.
Looking forward to work with you in the future.

10 października 2024
Opinia niezależna
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Odpowiedź od Amber Arch

What a lovely review, thank you very much. We have enjoyed working with you too and look forward to many more years to come. Thanks again, Lindsey

Oceniono na 5 z 5

Alright company

I have worked for Amber Arch for a while and they are quite responsive and helpful when needed. I had to contact them a couple of time while on the job and there was always somebody to assist me. The briefs are easy to fallow. I'm not quite understanding the angry comments as if there was a problem, this surely would be explained to the shopper and there is no need to get nasty. I had a one or two job turned down but it was my fault by missing something from brief. As bad as it feels because of my wasted time afterall, it's not the Amber Arch's aim to not fulfill job and not pay their shoppers.

24 listopada 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thank you very much for the review, we do appreciate you taking time out to write this for us. The angry comments are always the result of shoppers not reading the briefs and not following the instructions - always the case.
Thank you again for your kind words. Lindsey

Oceniono na 5 z 5

A good to company to work with!

I've worked with this company for 9 years. I've found them to be good communicators and have always been able to get hold of someone over the phone when needed. They have a variety of clients and pay on time.

22 listopada 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thanks Raj, well said. Thank you for taking time out to write this review for us. Roll on the next 9 years. thanks Lindsey

Oceniono na 5 z 5

In my experience Amber Arch are a great…

In my experience Amber Arch are a great company to work for. The briefs are always clear and the pay is really good. Most importantly for me, they always answer the phone and help to deal with any brief issues. The staff are always really friendly and professional. I haven't had to chase payment once; they always pay correctly and on time. I would definitely recommend signing up.

21 listopada 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thank you for sharing your experiences with AA Dave! Its always been a pleasure to work with you and we are glad you find our briefs clear and our team helpful, Lindsey.

Oceniono na 5 z 5

One of the good guys

Some of their briefs are challenging but I find they are well paid to compensate for this. Pam and Steph are great to talk to and are readily available which isn't the case with some other companies. I don't always get everything that I apply for but I feel like I am dealt with fairly and I can't ask for more than that.

21 listopada 2024
Opinia niezależna
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Odpowiedź od Amber Arch

Thank you for taking the time to leave us this review. We're glad you have found our team supportive and are always at the other end of the phone if ever you do find a brief challenging. Thank you again, Lindsey.

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