Alibris UK Recenzje 

I ordered a book from Alibris which was supposed to be delivered in 21 to 31 days. No sign of it, so I gave it a few more days and contacted them on day 42. I got a generic, platitude-laden and clearly automated response asking me to wait longer and blaming the local postal system. Subsequently, I got another email, from the seller of the book, alleging that they had already delivered the package. The delivery address given was in the USA, whereas I live in Europe. I replied to this message, pointing this out. Nothing further since, and still no book. Will direct my credit card company to seek a refund if the book does not arrive by tomorrow. Very poor service, and I will certainly not use them again.

Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015. This company operates in the UK but breaches UK consumer law.

I have ordered about 6 books from Alibris. 3 have arrived, 3 have not. When I questioned that the book was sent to an addrees in US as proof of postage, the seller contacted me direct, why I'm not sure. I live in UK. I am still waiting at present for my book ordered in Jan 2021. Have now been told Alibris is keeping my money and no book. I also received a random book which I did not ordered, presumably another customers order. I will look for alternative suppliers.

UPDATE i have now been told that the item was lost in the mail and that no refund will be offered. Absolutely furious, basically I have given Alibris free money. Will never order from them again. DO NOT order from this company. This is the reply I received.

I'm sorry to hear that your order (68075957-1) has not arrived. Likely, it has become lost in the mail. Unfortunately, we are not able to issue a refund on orders more than 90 days after the shipment date.

If a future order has not arrived within 20 days (45 days for international) of its shipment date, please contact us immediately so we can investigate the delay. More information regarding our refund policy is available on our Web site

I have never received my book. And I need to create an account in order to contact the seller. What a BS. Don't trust them.

I ordered a recently launched book to be shipped from Alibris UK to Spain. They did it quickly. Easy-to-use website, prompt service. Thanks.

I buy books from them and live in Spain. Shipping has always been awful, bur for a time, it had moved into a timeframe of a little over a month. Now it is back to more then two months! I am aware of Christmas and the COVID pandemic, but it is still an unacceptable delay (more so when no tracking information is given), which means I will definitely stop buying from them from now on.

Arrived quickly but damaged, and return shipping costs are not covered by Alibris. As these costs are higher than the price of the book, I obviously can't return it and I am stuck with a damaged book... It's not horrible damage that will prevent me from reading it, but as the book is a nice bookset I'm disappointed with my purchase and will definitely be cautious in the future

Since purchasing, I have seen numerous negative reviews esp. in the last couple of months, so I wonder if Alibris have a systematic shipping problem. Regardless of that, the name Alibris UK is potentially mis-leading – the books are coming from the USA and by a very slow shipping service.

The only aspect of my purchase that was efficient was the speed with which Alibris took my money!

It took the independent bookseller 11 days to ship the book which in itself is pretty poor. After 33 days with USPS, the book had travelled the 113 miles from NJ to PA where Alibris’s shipper BWW resides. I could have walked that distance in a fraction of the time!

BWW are supposed to send by ISAL (consolidated air service) to the UK, but after another 18 days I still have not received my book. Customer Service were polite but ineffectual but provided no tracking information since the book reached BWW in PA and have yet to respond to my request for a refund.

I have ordered 17 vinyl records from Alibris UK on 24th of November 2019 and paid them. I did not received any if the records since. I have send several e-mails to their customer services. They responded that my shipment is delayed. I have to wait 55 days and contacted them if I did not receive my order by then. Is this fair?

I will not ever buy from Alibris UK again.

Hendrik van Wyk

Placed an order and haven't heard anything for over a month would not recommend.

I ordered an item which was shipped on the 22nd December 2020. It is now 22nd January 2020. According to Alibris the website states:

"If you have not received your order within 30 days of its shipment date, please contact Customer Service immediately. We are unable to refund lost orders reported to us more than 90 days after the shipment date"

Clearly as it is 22nd January it has passed the 30 days deadline for the order and I have not received the book. I requested for a refund and I was told that I had to wait for 45 days! This is a disgraceful customer service. On the website they clearly state 'within 30 days' and now the company refuses to honour its own terms. Had I known that the item would take this long to arrive I would not have ordered! In fact on my order it specifies 21 to 24 days. This is completely dishonest behaviour.

I will avoid this company in the future!

AVOID I ordered my daughter a box set of books months before Xmas it didn’t arrive I sent a few emails I got slow replies I was told it was on its way then still no item, so I emailed them again twice to finally be offered to re order or a refund I didn’t trust them by this point so I have asked for a refund twice now I finally received a email saying they would give me a refund a week later the £130 they owe me still hasn’t gone into my bank! I’ll be taking my complaint higher as it’s stealing and my daughter is disappointed as I was hoping to have my money back to buy her the books elsewhere for her birthday in February.

Ordered a book which was available in the inventory. After a day I get a message from the seller in the US that the book is unavailable and should never have been advertised as available. 3 emails later - still waiting for a refund - Avoid!

Ordered 2 (quite heavy) sets of new books at unbeatable prices, to be shipped to Belgium. Was in contact with the Client Desk twice. Each time I received a quick, kind and helpful answer. Books were delivered within 2 weeks and right on time for Christmas.

Great communication by email would highly recommend this comapany

Would never use this company again. Item never arrived. Apparently it’s been delivered to an address in America whereas I am based in the UK. It appears they have somehow linked my email to someone else’s address.They then sent me an email showing which address it was sent to clearly breaching Data Protection rules. The order confirmation I received clearly shows my address so not sure how they have managed to create this mess.

Update: This is the unprofessional response received from UK Merchant:

Are you listening to my answer? I AM NOT Alibris. I am an independent seller who sells books through the Alibris website. ALIBRIS tells ME where to ship the product. I DID NOT breach your address or anything else. Please stop harassing me. Your item was shipped on the same day as it was ordered. I fulfilled my obligation as your merchant.

Reply to company: A separate email has been sent to you about this with my order number. All I was told by the Merchant is that the item was shipped and sent to an address in USA. Where does it state to a buyer that the item gets shipped from the UK to USA and then back out again to the UK? How am I supposed to know this is the process if it is not made clear at the point of sale? I can only go by what the Merchant has told me and that is that the item was shipped to an address in USA which was not mine. Going forward, it might be an idea to make your customers aware of this to avoid confusion!

Item arrived today (over 6 weeks since placing order) and has arrived broken. Absolute joke as return cost is going to exceed cost of item. Never experienced such poor service from a Company.

The most recent review has exactly the same problem as myself. My daughter is waiting on a necessary textbook but WW have been waiting 3 weeks. I need a refund but keep getting various e-mails from different people telling me different shipping and delivery times. They even told me my order was shipped on 2nd October when I have an e-mail dated 1st October that it had been shipped. It smells dodgy to me and I will add to my review to change my mind if they actually get their act together and refund my money. The website was misleading as it stated I was buying my book from “Great Books UK” when in fact it is being shipped from the US.
Edit: they say below they have refunded me but the e-mail I have receive does not say I have refunded it says it will get back to me in two days! Once again lots of mixed contradictory information.
Edit 2 : someone else now e-mailed to say refunded. They obviously don’t like bad trustpilot reviews! The bad review sped up my refund Obviously.

Well, I'm not entirely sure how I feel about Alibris. I ordered two books on the 8th of October. The status was shipped on the 9th. Great! It's really misleading, however. After scutinizing the order page I realize it was shipped via USPS, the US Postal Service. So here I've ordered from a seller which has UK in the title, expecting a reasonable turn around time and find out it's really being shipped from the US. Yes, they state that shipping can be from 3 to 14 days to cover themselves but wouldn't it be nice if they told the buyer where the book was originating? I've also paid for a book that is a used textbook, which bites. My second book hasn't arrived, that too, is coming from the US. The website is overly vague and I went to them because I didn't want to give my money to Bezos. In the end, I ordered from Bezos just to get my book sooner. I think that Alibris could do a lot better. Just be aware that they are not up front about where thing originate.

Klantenservice was heel goed, pakket is goed aangekomen, duurde wel een maand, maar dat was ook beschreven. Het boek dat ik kocht, was in nieuwstaat, terwijl er stond dat er in beschreven kon zijn. Het was ook heel goedkoop. Zeer tevreden, bedankt Alibris!

Long shipping time. Long response time from customer service. Description of the condition of the ordered books were wrong. Can't recommend this site 👎🏻

Speedy service, condition of the book was exactly as described.