Alibris UK Recenzje 

Ordered a book which has been marked as delivered to an address in America, yet I'm in the UK. No response received to the email I sent last week

Found a book I have been after for ages, as a US book & out of print. Great pricing & low shipping cost to UK. Never bought from USA before, so shipping process was new to me but Alibris customer services were amazing - so prompt to respond & helpful. Book arrived today, quicker than expected & am beyond thrilled - packed with care my used book is pristine, just like new. Thank you Alibris & HPB Books

Cannot understand the negative comments. I ordered 2 books which were delivery promptly. The books are in very good condition, like brand new.

Ordered a book on May 24th to come to Ireland. It was delivered to an address in california by the tracking info. It is still there. What is going on.

Stepping into this book store feels like entering a literary wonderland, with its extensive collection that spans from classics to contemporary titles. The careful packaging ensures that every book is protected, guaranteeing a delightful unwrapping experience upon delivery.

Stay away from this website. HORRIBLE CUSTOMER SERVICE...
Bought a hardcover book.
It was shipped from one of their partners (GreatBookPricesUK5) in a bubble envelope and corners were all smashed and damaged.

I contacted Alibris and was told I could get a refund for the book if I return it.
No offer to send a new one.

But no refund for the 2x shipping. It will be more expensive to return the damaged book than keeping it.

The online ordering process at this store was easy to navigate, and the books were shipped promptly and arrived neatly packed and ready to read.

Found the book I wanted which a number of sellers did not have due to being out of print. Good communication and responsive when I contacted Alibris to check the status of my order. The book arrived in excellent condition. No problems at all.

Be careful using alibris, ordered a used book (old and out of stock in most places) paid £43, book was to be shipped from USA to UK, ordered 22nd November and tracking quickly updated by usps to delivered in mail box. I contacted alibris a week after to get an update on where the order was to be told that from alibris usa to uk they handle there own shipment from USA wearhouse to uk and book should be with me soon, fast forward to end of December and still no book, multiple email later and I was told it could take up to 45 days to arrive (book postage said 21-24) and alibris see no issues with order please wait longer. 45 days come and go and no book, end up waiting a month and half and have to be refunded. I've used abe books, book depository and many others USA to UK and got full tracking from dispatch to delivery. I belive alibris must use a really cheap out dated service for postal and its a big letdown when you spend so much money with them to not use a proper trackable reliable service.

great books, arrived very quick and in good condition.

Was pleased to find a book I’d been searching for for ages. Purchased, only for the order to be cancelled 5 days later because it is “no longer available”. Not a good experience! I thought I’d found my new go-to bookseller but this was so disappointing and means that I wouldn’t trust this website again for future purchases. I will continue to shop elsewhere.

Alibris is amazing.
I have found very hard to find books, often in america, with no problems shipping to the UK.
My only problem is that the website seems to be down in the UK now.
I looked on 'is it down' to see if it was just my Internet but according to 'is it down', alibris has been down for 160 days.
When will it be available in the UK again ?
I hope that alibris see this and can let me know when it will be back up and running.
It will be such a shame if alibris has gone,
I think I will cry.

I am writing this review in hope that customer service will finally deal with this instead of sending me automated messages.

The book order took 10 days to arrive, posted from a UK seller to a UK address. I paid 32.06 Euro. Why? What can possibly justify this rate?

I bought a dvd almost 8 weeks ago and I had nothing all I had is excuse after excuse no refund they can see where it is says on the 25 April somewhere in California it’s been delivered when they know my address that I live in the uk I’m annoyed with this company if I don’t get my refund soon I have to take this matter further it’s not right being treated this way I thought the Americans were honest decent people

I found this website when I was looking to purchase a book which was usually expensive but I found a bargain price on here. When I ordered it the book arrived quickly and in very good condition. Would definitely recommend :)

I ordered a book and got notification I would receive the product in 3-16 days then about 2 hours later received notification that the book was not available and they cancelled the order but have taken the money from my account rather than cancel the payment and as yet I have had no notification of a refund .Terrible company beware of them

January, 2022.
Live in Australia, ordered a book from a UK Bookseller in October 2021. STILL NO BOOK!
I am furious! I was not aware that my order would be sent via a freight forwarding company in the USA! I would not have ordered anything from ALIBRIS if I had. NEVER AGAIN - BUYER BEWARE!
I rate this Company a big fat ZERO.

(NOTE: See Alibris' response to this review. Faith restored!)

Genuinely disappointed. I discovered Alibris recently, and I bought a number of books from them. I was delighted with the range offered, the service in the speed of delivery. Until…

Most recently I bought a new, large format book for £25.00 which arrived damaged. I went through the returns process, I was shocked to find that they do not cover the cost of returning the book – in this case, £11.50. Their explanation (and I quote) was that "Because credit card companies do not allow us to refund you for more than the amount originally charged to your account, Alibris is not able to reimburse return shipping costs.".

NOT GOOD ENOUGH! Amazon, eBay, and multiple other new and secondhand booksellers find a way, with postage paid return labels or credits to my account.

Not covering postage is fair when I'm returning something because I don't like it. When it's faulty, that's the sellers liability. I won't be buying from Alibris again.

I used to order from Alibris often due to their unbeatable low prices, and was pretty happy with the service. However, shipping costs seem to now be a flat fee of £5.99 per book (even though I live in the UK and only ever order from UK based retailers). This makes the books so expensive they might as well be bought new. Please fix this, Alibris - you’re losing a loyal customer because of it!

Absolutely the worst for customer service. Told book could take "21 to 24" days to arrive, but when it didn't, I was asked to "wait a bit longer". A bit longer to Alibris is another three weeks. To have to wait a month and a half for an order to arrive after the ititial order is completely over the top. Avoid this company like the plague ! (or the pandemic ! 😉)