affidea.ie Recenzje 

Was trying to arrange an urgent ultrasound privately and as quickly as possible for my teenage son following an A&E visit last Wednesday.

Wednesday -contacted Affidea Waterford, was told to get GP referral marked urgent and ultrasound would be done in a couple of days, they also advised that they work on Saturdays.

Thursday -urgent referral from GP received by Affidea Waterford. I called again to confirm, spoke to a different employee and was assured my son would be seen on either Friday or Saturday (again told me they work on Saturdays) and I would receive a text with an appointment.

Friday -called them once again, spoke to another employee who told me they had no availability on Friday, they DO NOT OPEN on Saturdays, they do not have anyone to perform ultrasound on Monday, the earliest availability would be Tuesday, and they could only confirm a Tuesday appointment if I paid €180.

My issue is not so much the number of days waiting, but the blatant lies and misinformation I was fed by this company during a stressful time. They completely misled me into believing this scan would be done by Saturday at the latest when they were fully aware that this clearly was not possible.

The public system in my local hospital performed the ultrasound yesterday (Monday) morning as they are aware of the urgency. This was arranged faster than getting a private ultrasound with Affidea who were charging €180 and caused so much unnecessary stress by giving false hope of getting an appointment quickly.

Wish I read these reviews prior to taking our 2 year old here but we were in a panic following an arm injury over the Christmas period. Doctor missed the fracture on the X-ray and after I chased the following day due to him still being in a lot of pain, it was confirmed the radiologist could see a fracture. X-rays should have been sent to me via an app within 24 hours, still waiting almost a week later and it is now too late as we have had to have further X-rays in a different hospital. Don’t waste your money at this place. I emailed the quality team with my complaints and have not received any response. Shocking for a private clinic

My experience in the clinics was fine, but the follow up is abysmal. I've called the customer service department a few times now, and my god they are shocking ! They have no clue what is going on. Some of them are so rude. They sound absolutely bored and pissed off which is just what you want when you ring looking for information about your health. :(

My 2 week old baby and I accompanied my husband to his appointment - having walked in, my newborn was clearly fussing and needed to be fed. I immediately informed the receptionist that I was breastfeeding and would sit in the reception area to feed my baby while we waited for my husband. She told me this was not allowed and stated that me and my baby had to leave the premises.
I have never felt so discriminated against and had to leave with both my baby and I quite upset at what happened.

Got an MRI appointment within 2 days...great! Now just waiting on the report to be sent to my GP. Waiting 7 days now and still no sign of the report. No response to emails, have phoned numerous times and when I'm not hung up on I'm told they can't really do anything to expedite the report. This was in the Limerick clinic.

I went to Affidea in Tallaght to get a receipt for a CT scan as I wished to claim back tax on it. I was told it had been covered by insurance by the girl inspecting my details on the screen. I stated that I distinctly remember handing over cash at the same desk and being disappointed that my insurance hadn't covered it. She continued to claim my file said the opposite.
I stood my ground and asked to speak to someone else about it. Her immediate response was to say that I had in fact paid for it and she issued me my receipt.
Am I paranoid or does that stink to high heaven ?
There was no apology. If you have had a similar experience please add it here.

3 weeks now waiting for appointment for urgent mri scan every time I ring I get a different person with a whole list of different reasons, sick of being lied to ,I have now missed my follow up appointment with my consultant and probably my slot for surgery because of their incompetent carry-on, worst service I've ever seen in my life, never ever again. And all the while I'm living on a high dose of pain killers, shame on affidea you obviously don't care .also my consultant wrote on my referral letter ,needs urgent scan,obviously the word urgent means nothing to affidea.

I was in northwood on 11/10. The experience of MRI scan was horrible. The speaker was really load, it screamed into your ear, after I told them, they still didn't lower the volume. But anyway, on the way out, I was told to take 3-4working days for the result. I rang them 7days later, still no result. And it is so called private scan. I was told that their Doctor is very slow,all they could do was to send email and ask them to hurry up. I made a complaine over the phone, and they just hang my phone straight away. It is pure rude, no manner, disgraceful! Avoid this place!

I was in affidia this week and ten mins late for check in time but ten mins early for appointment. The receptionist who greeted me could do with doing a customer service course . She was the first point of contact and her manner was appalling. The girl who brought me to the room wasn't any better. But the radiographer was a breath of fresh air, I think his name was rakesh. You are entering a medical facility some people prob are dreading this as there results could be life changing and you have to deal with staff members like that. I sat and watched and listened how other people were spoken to on arrival, the staff member in question should not b on a front desk greeting people.

Very unprofessional, I spend hours on the phone trying to book an MRI appointment as quickly as possible. After a call, got two email confirmations, one for an appointment in Tallaght and one for an appointment in Dundrum. Affidea will not accept appointment unless you give them your bank card details and will charge you a full MRI cost if you don’t cancel 24h in advance. As I was going to the Dundrum appointment, asked for the Tallaght one to be cancelled. Did not receive a confirmation of cancellation of Tallaght appointment via email though I asked for it. On top of that, when I arrived on a Sunday morning to my appointment in Dundrum I was told there was no space for me as it had been cancelled. This is a joke of medical service! Completely unreliable and don’t know what they are doing! Time wasters!!

This company has a tendency to hide information. They talk behind your back and are not able to give you clear and direct information. I was very excited to work here but in the end I realized that only arrogance and arrogance reigns, especially from the administration manager and corporate human resources team

Grace who works in ultrasound could really do with some extra training on bedside manners. Absolutely appalling attitude towards people. Rude,uncouth and demeaning. I'm glad I wasn't there for something more worrying like suspected cancer or something similar as her attitude would have been even more unbearable. A true feeling of an extremely bad work atmosphere coming through on how the staff are treating patients. A very bad experience that I won't be repeating. Disgusting. If you're attending this clinic in the near future. Brace yourself for rudeness.

Arrogance on the part of the managers, non-existent human resources team, lies and hiding the truth, gossiping behind people's backs, verbal harassment, underestimating your capabilities, judging you as a person, ETC

Excellent Service as always. Ann & Terry and the rest of the Tallaght team have been amazing throughout all of my appointments. Thanks again.

Terrible service for a private clinic, my husband was turned away an hour and a half before closing saying they were full but the place was empty, won’t be using again. Vhi Swiftcare is much better

I phoned Affidea to get an idea of waiting times for an appointment. I was told it may take two weeks. I was also told it takes 48 hours for a referral to be received - this is also on their automated phone message. 7 days later, I called and the person on the phone told me it wasn't there. Then I was told after about ten minutes of waiting, that the email was there. Essentially, this means I would have to wait even longer for them to process the request. When I told the person on the phone that I should have checked around, I was told the waiting time is 5 weeks, which I responded to to say that my own doctor said two weeks. It turns out this is untrue. I called a private clinic directly afterwards and they said it will be ten days, reflecting what my own doctor said. I asked for a manager and I was told to email referrals again. I will never use their service. I wasn't even able to to begin with.

Call centre staff extremely rude and unprofessional spoke with 2 different people 1 advised me he had a manager and another advised me they have none… what sort of call centre has no manager?? Also raised her voice to me and did not help in the slightest. I quoted on the connect patient app it says doctors receive report in 1-2 days in which she called me a liar. Also hung up on me after I wanted the complaints team. Extremely unprofessional biggest waste of money never again.

Pathetic. Won't use again. Worst experience ever. Useless. Wouldn't let us in an hour and half before closing. Said place was full, there wasn't a soul there. Won't use again.

Tried to book an MRI as requested by my consultant. Was told I would be contacted in 3 days called them after 4 days was told no its 10 days before we contact you. Person on the phone couldn't care less that the information was conflicting and offered no solutions. Would not go near as they dont care about their patients.

Husband had ultrasound done in santry paid 180€ up front and in the day asked for receipt so he could claim off insurance.He was told they couldn’t give him a receipt but would email it to him .. it’s now almost 3 weeks later and at least 10 emails he still has not received the receipt..very bad service…deffo will not use it again ..