A2Dominion Group Recenzje 

I moved into a newbuild in 2022 in Hounslow, and for the most part, felt happy and safe. If there was a query, I was able to speak with someone, or at least receive a response via email.

Unfortunately, with the rise in service charge and rent, there has also been a disturbing increase of feces in communal areas, damage to property, rough sleepers sharing the communal space, and doors not providing the security one expects a door to provide.

Paying shy of £1000 to rent a one bedroom flat, to share a space with people who abuse the block, to have to encounter dodgy people freely walking, living and defecating in the place I am supposed to live in is truly wild to me, and extremely disturbing.

A2Dominion do not respond anymore, and instead send generic responses to all residents. When they do decide to communicate, it is often to remind and warn residents of the many rules and responsibilities they have to honour.

They need to provide safe, secure and clean properties for all residents - the rents are extortionate enough to afford a better standard of living.

Update:
Maydene Bascome - our property & safety manager promptly contacted me this morning to discuss my concerns, and sent an email to my fellow neighbours to inform them of the action to be taken.

This doesn't happen often, but I am thankful that she made the effort to speak with me to actively resolve the situation.

Give credit where it is due - as a result, my rating has changed from 1- 3 stars.

I am a black woman of African decent. I live in a first floor flat of four flats, above some neighbours who identifies themselves as gypsies. Over the years they have terrorised the entire community - they have stolen cars, bikes, break communal doors, threaten tenants, even vandalise my car and intimidate neighbours and pester them (including myself) and one occasion taken my clothing of the communal line and throw them on the floor and move the line in a separate location. Over the years I have ignored this because I got to understand the nature of these people and what they are capable of. In the ground floor flat resides, a elderly man, his mixed race grandson, and his wife and the elderly man's wife before she died who resided at the ground floor flat. I have heard him countless times use the N word and call previous neighbours the P word.

Despite residence making countless complaints about the behaviour of these people, A2 Dominion does nothing about and it's like an act of covert racism.

In 2021, my partner went to bed, one of the elderly man's grandson who use to visit frequently, my partner overheard the elderly outside in the porch of the groundfloor flat saying to the grandson "that he wants those f**king n**as out".

In the early hours of the morning I was asleep and I suddenly started coughing with my chest burning and a heighten heart rate and the grandson, said "I done it grandad, it's done", i rushed over to the neighbour in the opposite first floor flat later that morning and informed them, and was informed that the gentleman of the flat took his children to the hospital that morning about chest problem. Throughout the whole of 2021 - 2022, I would heavily feel the impact of a strong chemical like substance where my chest would hurt for days, me and my partner would go to bed in fear of dieing in our sleep from the poisoning substance.

The neighbours in the flat beneath are acting weird and continue to do so, having lived amongst them for nearly 2 decades I have never seen them act the way they act, which arose my suspicion even further about there activities. Myself and my partner initially thought that they were burning something outside in which they have done on many occasions in the past and each time we call the police they did nothing because the housing association told them they will handle it, at times our water would suddenly stop working and as it start working there is a oily residue coming from the pipe, it burn eyes, chest and skin, we complained none-stop for months and nothing was done, I became to ill i had to quit my job and was hospitalised for nearly 3 weeks with my levels at an all time low, but somehow because I complained about the issue to the housing officer Holly Abberley, she tried to refer to be sectioned. It's like I am not allowed to complain about my rights as a human being. We found out what the neighbours did, they damaged our central heating pipe and our gas pipe and was using it as a bypass to harm myself and my partner, and now each time we switch our taps on and heating they are suffering and cannot stay in the house. Despite me being empathetic, they lie, lie and lie about everything to everybody and create this false narrative that is far from the truth, all my complains have been shutdown at stage 1 without any explanation and the housing officer refuses to answer or provide and report that my allegations are untrue. I will have a tiktok channel talking about my experience, it is sad that we people of color cannot even have peace in there own house.

They never answer emails. Claim to get back to you by 5th day which they don't. Been sending messages every 2 days for 3 months but wasting my time as still waiting for a replies.
Rent goes up by 15% every year. DO NOT BUY PROPERTY FROM THIS COMPANY.

Worse service ever ..they never answer the phones I think they all work from home and are fast asleep or out .I've been trying to pay my rent for 5 days can I get hold of them ..but they will be quick enough to send a letter wanting to take me to court because I haven't paid ..they need to stop putting the rent up when their service is terrible . This has been going on forever , I've finally had enough of wasting my time trying to get hold of them it's causing me distress ,think I might let them take me to court and I will explain why I can't pay ,claim back for stress payments it ruins my whole day .. because of the frustration of waiting ..only so long a person can wait on the phone I draw the line at half hour each time..I work

Difficult situation hadn’t had any updates for a number of weeks but reached out via customer services and in three days the right people were contacted and contacted us and the situation was resolved and moved forwards. The two people involved Momina and James were outstanding, passionate and dedicated in their support and got answers for us quickly and kept us updated during the process.

the most unprofessional and careless people I ever had to deal with! They don't care about their residents safety or issues but what they care about is to increase the service charge!

Absolutely shocking service, can't even update an email address over the phone as staff lie about it being done, and good luck if you have an ex homeless old man stinking of urine next door. Disgraceful

Really happy with the help from A2 Dominion especially from Sara who has been very helpful answering our questions.

A big thankyou.

Darren

Association is operated by crooks. Useless in every sense of the word. Health and safety is not adhert to by the association and having send them an email outlining health and safety issue they didn't bother to respond. Send evidence to housing Ombudsman so hopefully they will get fined. Avoid

The worst leasehold property team. Unprofessional management as well. 01 star is pushed and I wish I could give them 00 star!
Residents and shared owners could join the campaign against high rent and uncapped service charges. SOCIAL HOUSING ACTION CAMPAIGN is the answer to help us against such greedy companies. Please google that campaign online to join others who are fighting for the same cause.

A2Dominion, in my experience, is the epitome of corruption and incompetence. As a housing institution, it has consistently failed its residents in London. Here are some of the issues I’ve encountered:
Unaffordable Tariffs: A2Dominion imposes heating and hot water charges ranging from £10 to £20 per day. The daily standing charge of £2.50 is beyond reason. Families, including mine, struggle to keep warm and afford basic necessities.
Living Conditions: Residents find themselves in cold rooms, unable to provide warm showers for their families. A2Dominion’s historic lack of service exacerbates the situation, allowing mold, dampness, and pests to thrive in flats.
Service Charges: Despite increasing service charges, A2Dominion fails to deliver adequate services. This leaves residents frustrated and disillusioned.
Call to Action: Let us unite and hold A2Dominion accountable. Whether through legal channels or community advocacy, we must demand change. No one should endure such conditions.

My heart is broken.
In a space of one week, the most unimaginable tariff was forced on me through Vital Energi. I went from paying max £67 per month on Gas to over £140 per week in a 2 bed flat. Why have you done this A2? This is highly depressing. Please sort this out ASAP.

Damp, mold and water leaking from my ceiling and no progress for months

I’m had to call them for an emergency. Carbon monoxide alarm going off , was given a reference job no, was told it is an emergency and someone will be here within 24hrs. No one came, no record of the job, even though I had a reference no, had to get it dealt with the following day , now waiting for someone to come, shocking, given the dangerous circumstances

Without any notice they shut down lift on 20th December, right before Xmas. Worse- it’s now 29th January when set deadline to fix was 26th January. Customer service is useless, their contractors are incompetent. The building has 6 floors full of people with kids, buggies, disabled people. My wife is 7 months pregnant and is forced to walk up and down to 5th floor everyday risking injury, whilst all these people do is allegedly “send an email to chase the repair up”. Useless, incompetent, disgraceful. Inhabitants of the whole building block will be taking them to court for gross negligence of health and safety, mental health and health damages.

Trying to extend my lease, which is like getting your wisdom teeth pulled. Followed instructions that were given to me, only be told that they only have a lease there and to contact the freeholders. They gave me the wrong details. Par for the course, really. They now won't give me the correct details, so that's great.
And they never did fix that doorbell.

For all of the 5 years I lived in a A2Dominion shared ownership property they charged us a service charge deficit based on a freeholder demand.

However for 3 of the years the freeholder (Ballymore) cancelled the deficit and refunded owners.

A2Dominion refuse to refund shared owners, effectively pocketing our refund. Over 3 years this was £2000+. There are 16 flats in my block, we estimated they have fraudulently withheld £40,000+ from us.

I've chased and chased and asked the freeholder and written to their CEO and spoken to lawyers.

It's criminal. They should not be allowed to exist. They should be in jail.

Constantly receiving bills from A2Dominion as there always seems to be unforseen service charges, so so poor.

A2DOMINION never helps their residents, especially the share ownership tenants. There is homeless ppl hanging around on building corridors and smoking weed on stairwell, dangerous cladding, broken lifts. Uncleaned corridors and stairwell. Poor building management (First Port) which never answer their phones or emails. Residents go around in circles. We have broken lifts since 16 December and no getting fixed. Never buy or rent from A2DOMINION otherwise you will regret it big time. I did. And now I'm trapped in a dangerous cladding building.

I recently had an experience with A2dominion that left me dissatisfied. The service provided fell short of expectations, particularly in [poor management of elevators ]. Despite attempts to address these concerns, resolution was not achieved.

I believe transparency and effective communication are crucial in service industries, and unfortunately, this was lacking in my interaction with A2dominion. The complaints was not handled to my satisfaction, and it has left me questioning the overall quality of their services.

I hope my feedback serves as constructive criticism, and I encourage A2dominion to review their processes to enhance customer satisfaction.