A1 Approved Recenzje 

733
•
Wynik TrustScore: 2.5 na 5

2,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Emails answered quickly. Ellie was particularly helpful. Everything explained fully. (Might not be what you want to hear in terms of having to top up payment yourself for the labour charge as the war... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Bought a 2016 E class from Junction 17, paid for A1 warranty for the year, handbrake stopped working and they are refusing to cover it. From my experience dealing with them, they will give you 1 sente... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Don’t use them. They refuse to pay for the repairs on my car even tho they were covered . You have to get there permission for repairs and prove the work needs doing. A invoice from a garage is Not ex... Zobacz więcej

Oceniono na 5 z 5

I only recently had purchased a used Mercedes convertible and the dealer gave me a 3 month warranty. Within 6 weeks I experienced a problem closing the roof so took it to an independent Mercedes garag... Zobacz więcej

Reakcja na opinię

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Used Car/Van/Bike/Motorhome guarantee schemes that actually work for both customer and dealer. A refreshing change in the market. DM for more info


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2,7

Słaba

Wynik TrustScore: 2.5 na 5

733 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 84% z negatywnych recenzji

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2,7

Wszystkie recenzje

(733)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 117

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Oceniono na 5 z 5

Claim agreed within 24hours of quote

Claim agreed within 24hours of quote. Garage would not invoice warranty company direct so had to pay and get money directly from A1 approved. Also paid into bank within 24 hours.
All good so far.

6 sierpnia 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Good Morning .
Thank you for your feedback. We are glad to hear we were able to assist you recently.
Thank you.
Kind Regards
Claims Department

Oceniono na 5 z 5

Brilliant warranty company

Brilliant warranty company. Highly recommended.

8 sierpnia 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Good Morning .
Thank you for your feedback. We are glad to hear we were able to assist you recently.
Thank you.
Kind Regards
Claims Department

Oceniono na 5 z 5

Very helpful staff

Very helpful staff

29 lipca 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Good Morning .
Thank you for your feedback. We are glad to hear we were able to assist you recently.
Thank you.
Kind Regards
Claims Department

Oceniono na 5 z 5

A Pleasant Experience

At every point along my warranty claim, everyone I spoke to was extremely helpful and professional. Once the claim was approved and actioned by my chosen garage, payment was swift. Can't really ask for more than that.

The garage actually found more problems with the car that were also rectified and covered by the same claim.

31 lipca 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Good Morning .
Thank you for your feedback. We are glad to hear we were able to assist you recently.
Having a good garage really helps.
Thank you.
Kind Regards
Claims Department

Oceniono na 5 z 5

Very helpful

From the moment I phoned them up until the repair of my vehicle very helpful

18 sierpnia 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Good Morning .
Thank you for your feedback. We are glad to hear we were able to assist you recently.
Thank you.
Kind Regards
Claims Department

Oceniono na 5 z 5

Excellent service with minimal fuss

Excellent service with minimal fuss

1 sierpnia 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Good Morning .
Thank you for your feedback. We are glad to hear we were able to assist you recently.
Thank you.
Kind Regards
Claims Department

Oceniono na 4 z 5

Thanks Jack!

A1 approved was the warranty company that was part of my recent car purchase. I had a check engine light come on in the first week of owni g the car, A1 reassured me well to begin with that everything was covered as it was so soon after purchase. It then took 5 months to find the fault and get it fixed (not due to A1). I've not given 5 stars as I was then told the repair wasn't included in the warranty, but Jack from A1 was brilliant and helped me resolve the issue. Repairs now completed and A1 have honoured their initial statement and reimbursed the repair costs.

1 sierpnia 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Dear Charlie,
Thank you for the fair and honest review.
I will pass the feedback on to Jack.
Thank you.
Kind Regards
Claims Department

Oceniono na 5 z 5

“Huge thanks to Jack for the…

“Huge thanks to Jack for the outstanding customer service! He made the entire vehicle repair process smooth, efficient, and completely stress-free. His support, clear communication, and professionalism truly stood out. It’s rare to find someone who genuinely cares about the customer experience Jack, you nailed it!”

13 sierpnia 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Dear Kelly-Jayne,
Thank you for the review.
I will pass your kind comments on to Jack whom I am sure will be very pleased with them.
Thank you once again for the review.
Kind Regards
Claims Department

Oceniono na 1 z 5

Stay clear

Just don't bother paying for the cover. A1 will 100% find away to not pay out. Read the real reviews first, We wish we had. Waste of money.

13 sierpnia 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Dear Mary,
Thank you for the review.
Having checked our records you are not a customer of ours.
Kind Regards
Claims Department

Oceniono na 5 z 5

Excellent service

Excellent service. Never had such good experience from insurance company. Had a washer fluid leak in Land Rover discovery sport . The car was bought just over 2 weeks ago. They paid full amount and waived off £25 excess as well. Even the garage person was very impressed with the service.Richard and all their members very helpful. The invoice was paid the same day.

11 sierpnia 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Dear Mr Parikh,
Thank you for the review.
I will pass your kind comments on to Richard whom I am sure will be very pleased with them.
Thank you once again for the review.
Kind Regards
Claims Department

Oceniono na 1 z 5

Terrible

Terrible. After our turbo blew on our vehicle we contacted them. We had the gold package with all valid paperwork including up to date services etc, we had to waste over a week of going back and forth through the garage to get a video of the failure as they wouldn’t accept AAs report and also the garages.
Trying their best to get out of paying.
We produced that evidence and they still refused to pay the full amount of the bill!!! I WOULD NEVER GIVE THEM A PENNY AGAIN!!!! THEY ARE A JOKE AND A CON!!!!

In reply to your reply A1….we DID get a diagnosis from our repairing garage and you still wanted more evidence. Wasting everyone’s time.

I have since read ALL of your terms and conditions in your gold package and it clearly states you pay for all repairs on a blown turbo. It’s actually stated a list with TURBO in your agreement and nothing which states a percentage of the bill. YOU CLEARLY MAKE THE RULES TO SUIT YOURSELF!!!!

I’m pissed off I gave you £600 for the gold package when you don’t deserve a penny!!!!

1 sierpnia 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Dear Customer,
You are correct, we do not accept the AA breakdown report as on the bottom it states this is not a diagnosis and you must have the fault checked by your repairing garage.
We were not trying our best to get out of paying, we were simply validating a claim, once validated we agree a claim in line with the terms of the cover.
Kind Regards
Claims Department

Oceniono na 1 z 5

Avoid like the plague!

Well where to start? 10 months ago I bought a car from Hippo, for peace of mind I bought a warranty.
I was assured by the salesman that the warranty covered everything. My car broke down just under 7 weeks ago, no problem I thought I have a warranty. So the AA towed it to the garage I have used for years. My mechanic diagnosed a fault with the ECU and said it would need replacing he sent a report to the warranty people. A1 approved warranty company wanted it sent to a specialist ECU company for diagnosis and to see if it could be repaired. At this point being somewhat fed up of delays and being messed about I got my mechanic to drop it to the local Vauxhall main dealer, A1 were not happy..too expensive apparently. In a telephone call one of the A1 staff told me "ECUs almost never fail" the sheer number of ECU specialists would put the lie to this assertion. My mechanic then took the car to a local ECU specialist for diagnosis and a report at A1s insistence to see if the ECU could be repaired, it couldn't, water ingress, ECU totally fried. Exactly as my mechanic diagnosed 6 whole weeks previously. Report sent off, claim denied in 30 minutes after 6 weeks of messing me about. Apparently they don't cover water ingress, I drive a Vauxhall Grandland not a Range Rover so it's not like I've been off roading or driving through swamps. What am I supposed to do? Not drive in the rain? The warranty is a complete waste of money and I get the impression it's any excuse to wriggle out of paying. I wouldn't touch them with a 10 foot pole.If you read other reviews there's a common thread of iffy cars from Hippo and A1 finding a way to not fix them.

30 lipca 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Dear Mr Butler,
Thank you for the review.
The warranty doesn't cover water ingress unfortunately, I apologise for not being of further assistance.
Kind Regards
Claims Department

Oceniono na 5 z 5

Excellent service

A1 Approved have made what could have been a really stressful situation for me, calm with a very good outcome. Karl Westgate who was my claim handler, was professional throughout. He rang when promised and maintained communication throughout my claim. I will recommend this company to anyone

24 lipca 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Good Morning .
Thank you for your feedback. We are glad to hear we were able to assist you recently.
I will pass your comments on to Karl, whom I am sure will be very pleased.
Thank you.
Kind Regards
Claims Department

Oceniono na 1 z 5

Terrible

Terrible, avoid at all costs.

They will mess about whichever garage you take it to too the point the garage has had enough of them, try and stall the work to frustrate the garage then void your claim because the garage carries the work out without authorisation even tho I was informed the issue was covered in my warranty.

Edit: in reply to their response, they spoke to the garage and they ignored my emails checking everything was okay. Look at all the other reviews people, seems like everyone is too blame apart from A1! Avoid at all costs

17 lipca 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Dear Mr McGrath,
Your garage never contacted our claims department, in fact we have never worked with the garage that repaired your vehicle.
You had the work done without gaining any authority. We cannot confirm if the issue would have been covered or not without the diagnosis and evidence, we did explain this to you and it is outlined in your warranty booklet.
Kind Regards
Claims Department

Oceniono na 1 z 5

The warranty is worthless

A1 Approved has a glossy brochure, but what it doesn't tell you is that they are simply an administrator. The car dealer keeps the money you pay for the warranty (apparently). So if the dealership goes bankrupt A1 will tell you that your warranty is worthless and there is nothing they can do to help.

27 czerwca 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Good Afternoon,
Apologies, whilst your review is correct, we do not feel this justifies a 1 star review, given that this is clearly displayed in all your warranty documentation and on the selling dealers own website.
Kind Regards
Claims Department

Oceniono na 1 z 5

Worst service ever

Worst service ever. First they say they will cover everything and then they dont cover anything. Fraudsters literally.

10 lipca 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Dear Mr Shah,
Thank you for the review.
I must clarify, we never say we cover everything as we do not, each level of cover has different items that it covers.
I can see we are looking to cover an 02 sensor for you but the exhaust is excluded on your cover and that is why this wouldn't be covered.
Kind Regards
Claims Department

Oceniono na 1 z 5

Avoid A1 Approved

I regret to say that my experience with A1 Approved Car Warranty has been quite disappointing. Its really a struggle to get any claims approved by them. I had to call and email them multiple times, to get things sorted.
When dealing with them make sure you make a note of all the conversations you have, they tend to deviate you from the expenses and not give clarity.
I wouldn't recommend them.

6 czerwca 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Dear Mr Paul,
We are really perplexed by your review.
I can see you declined the upgraded warranty and opted for the free cover. Under this cover it doesn't include diagnosis, However I can see we have paid £428 in diagnosis for you.
I can also see we paid your claim in full after JLR applied their goodwill for the EV Heater.
Kind Regards
Claims Department

Oceniono na 1 z 5

Bought a ford focus from Hippo motors…

Bought a ford focus from Hippo motors and warranty taken out paying £50 a month. Sold to me as by the saleswoman as piece of mind should the Car suddenly break down. Car run ok for 3 months then suddenly cut out after struggling to get up a hill due to ice in the road. Car wouldn't start / RAC called out who said it was fuel injector issue on diagnostics even though ABS light came on and hill start failure. Had it towed to local garage who said it wasnt injectors but believed it was the fuel pump but other fault codes were coming up so recommended it to five star autos Huddersfield. Took it there and they said that the starter motor had burned out and would need replacing. Told them to do it as its under warranty. A1 complained saying the garage had used proper ford parts and it was too expensive. Then I was told the ECU needed to be replaced. A1 Warranty wanted it sent off to be repaired which they couldn't and wouldn't pay for the ECu..in desperation I paid the 1085 cost of the ECU to get my car back. Then phoned by 5 star auto it was a fuel metre issue and under bonnet fuse box problem now and that was going to cost another 850 quid. The fact the RAC said it was a fuel issue first and after all the work doing was still a fuel issue caused me no amount of stress down to losing work due to having no car. Hippo motors are a joke , and A1 warranty is a con. I paid for the ECU yet the warranty said they paid half..yet i was paying 50 a month so they wasn't even paying half Sold as piece of mind should problems occur yet will not contribute to any cost when the car needs repairing. This whole episode has affected my mental health .
Ive been left 1085 out of pocket and still no car. Would not by a car from hippo motors ever again and A1 Warranty are a con

15 stycznia 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Dear Mr Hutchinson,
Thank you for the review however you have left out the key facts.
The garage replaced the starter motor and this didn't cure the issue.
The garage then replaced the ECU, again this didn't issue.
Finally they changed the fuel metering valve and this cured the issue, so we approved a claim on this for you.
unfortunately we cannot pay for the garages incompetence, the warranty does state it will only cover for the repair that actually cures the fault.
your review seems to be aimed at the wrong company.
Kind Regards
Claims Department

Oceniono na 1 z 5

Took out the warranty

Took out the warranty. Was told not to go to Vauxhall so i hot a local garage. Was also told to get a diagnostic check done which found the multiple errors on the engine management light. Paid diagnostics myself.
Issue were because of ABS sensor and in total the parts and labour came to £155.52.
A1Approved only gave me back £93 because they say that's all they authorised??
How the hell can they determine what the garage is going to charge. Everything that was done was fully covered and allowable under the warranty.
Also with the diagnosis, I was told to get it done which is where the faults are found which saves labour costs in terms of finding what is wrong.
I should fey back £48 for diagnostics and £130.52 (£155.52 less £25.00 excess).
But they only give me £93.
As usual warranty companies ripping off the customer. So for something i pay for monthly, I still had to pay over £80 out of my own pocket so that is out if order.
ALL ISSUES WITH THE CAR ARE ALLOWABLE UNDER THE WARRANTY. IT COST £48 + £155.62.
DO NOT TRUST A1approved and get your warranty with someone else.
Cowboys and rip off merchants

In response to the reply, it's still a total rip off and not the way you sell the warranty that makes it sound so easy when things go wrong.
I paid £48 for diagnostics which A1 told me to get done and £155 to the garage which is £203 in total and only get £92.60 back.
As per usual, all warranty companies sell to you with saying how great they are and then rip you off when it comes to them paying you out.
With Leaseplans warranty they pay for everything without any question. They even arrange the garage and pick up and return of car. Leaseplan warranty is the premier league whereas A1 is conference league.
But hey, keep your money, you obviously need it more than me!!!!!

24 czerwca 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Dear Mr Takacs,
Thank you for the review.
You are correct in saying we cannot tell a garage what labor rate per hour to charge but, on your particular warranty, the labor is capped at £50+VAT per hour as outlined in your booklet.
The claim was approved in line with the terms - 1 hours labor + the part, less your £25 excess.
Kind Regards
Claims Department

Oceniono na 5 z 5

Just had nox sensor and labour paid in…

Just had nox sensor and labour paid in full
For Mercedes a class.
No issues with payments great communication definitely would recommend this firm
Dylan monks

25 czerwca 2025
Opinia niezależna
Logo A1 Approved

Odpowiedź od A1 Approved

Good Morning .
Thank you for your feedback. We are glad to hear we were able to assist you recently.
Thank you.
Kind Regards
Claims Department

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