3D Broadcast Ltd Recenzje 

294
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

When ordering the G3 Sennheiser mics, you are obliged to opt for the express / next day delivery, even though the items has to come from Germany and takes three to four days. It is a little unclear a... Zobacz więcej

Oceniono na 5 z 5

I ordered a new pro video camera and accessories, mics etc (about £5000 in total). I ended up getting a really good deal compared to other well-known pro camera shops. One shop in particular quoted me... Zobacz więcej

Oceniono na 5 z 5

3DBroadcast offered the most competitive price for a Blackmagic Design Intensity Shuttle USB3 video grabber. It was UK sourced and in stock (unlike many of the other sites offering the device) Po... Zobacz więcej

Oceniono na 5 z 5

An excellent experience shopping with 3D Broadcast. Martin was brilliant from start to finish with my recent purchases and his colleague Phillip was great in allowing me to view the kit myself in per... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

294 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(294)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

Napisz recenzję
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Oceniono na 5 z 5

Excellent customer service

I've used 3D so many times because they go out of their way to communicate effectively and, when it's required, be as flexible as possible to ensure your experience shopping with them is as good as possible.

I recently bought a couple of items from them and emailed requesting they combine the postage as they were separate orders. They did so without hesitation. Might not seem like much but having someone on email who you can quickly and easily communicate with over small matters like that is very helpful.

9 września 2016
Opinia niezależna
Logo 3D Broadcast Ltd

Odpowiedź od 3D Broadcast Ltd

Thanks for the review and glad we could have been of service to you,

Oceniono na 2 z 5

Maybe I've misunderstood what 'Next Day Delivery' means

First time using this company and the only choice of delivery was next day delivery at a premium. Not a problem as i needed this unit for Tuesday for a client. Ordered Wednesday evening with the units showing plenty in stock so expected a dispatch email on Thursday for delivery Friday.

No email on Thursday, no email Friday. Still nothing for Saturday so phoned up the office number on the website which was answered by a surprised man saying it's the weekend, I'm literally stepping in my car to go home (2pm on Saturday) please phone back on Tuesday (as it's a bank holiday weekend).

Whilst I wasn't expecting an answer on Saturday, if you're going to answer the phone it seems a bit weird to be condescending and surprised that a customer is looking for some help

So all in all, not really impressed with this company. Could be 2 guys working out of a basement for all I know.

28 sierpnia 2016
Opinia niezależna
Logo 3D Broadcast Ltd

Odpowiedź od 3D Broadcast Ltd

Hi Ali

Yes you did call me on Saturday and i did explain to you that we are only open on Monday to Fridays and that yes was standing in John Lewis's car park without any access to a PC to look into the reason that you had not received your item that was due to be shipped direct from Kramer Electronics to you. I asked if you could send an email to us at 3d broadcast and due to the bank holiday weekend this would be answered on Tuesday. I am sorry if this was not what you wanted to hear but is the the best solution i was able to offer you at the time. I have to say i do like your comment "Whilst i wasn't expecting an answer on Saturday"

Re "2 guys working out of a basement" I hardly think THAT Pinewood Studios the home of the "British Film Industry" would like to be described as a basement

Once again when we get back to our office on Tuesday & Kramer Electronics get back to work on the same day we will look into the reason you have not received your goods and get back to you

Many Thanks

Oceniono na 5 z 5

5 Stars...

Knowledgable, helpful, had what I wanted in stock, delivered on time, in fact ahead of the expected delivery date. Can't fault 3D, will use them again.

20 sierpnia 2016
Opinia niezależna
Oceniono na 5 z 5

Refund.

Unfortunately 3D could not supply my goods so arranged a refund immediately and hassle free also kept intouch througout hence the rating will use again.

14 sierpnia 2016
Opinia niezależna
Oceniono na 5 z 5

Fast and reliable

I purchased the Manfrotto Aviator backpack for my DJI Phantom 4. The backpack came the next day and I was informed twice of when it would arrive. The service was excellent! However, the battery pouches inside the bag are too small to fit the batteries... No fault of Broadcast however worth considering if you are purchasing this item.

7 sierpnia 2016
Opinia niezależna
Oceniono na 4 z 5

Great service at a good price!

Ordered a Teradek bolt pro 300 needed fairly quickly as replacement for a carnet item. Ordered Friday, arrived Monday! Best price online I could find in the UK. Also separate items sent next day early post. What's to fault?
Considering the the high value of my order I probably would have asked not to be charged £15 for a next day delivery which is the default charge on the website, ok I ordered Friday, but for £15 probably should have arrived Saturday!
Happy to give 4 stars though as pretty much did what it said on the tin!

19 lipca 2016
Opinia niezależna
Oceniono na 5 z 5

Service

Nice online and offline service. Helpful and delivered precisely what I ordered have no hesitation in recommending their service

9 lipca 2016
Opinia niezależna
Oceniono na 5 z 5

Only place with stock! Arrived within 24hr - superb

I'd been looking for a specific product for a few days and no one had it in stock. I even contacted the manjfacturer who said it would be at least two months until more stock was in the U.K. Found 3D broadcast where the product was cheaper than competitors and they had the item in stock! I ordered and it arrived with 24 hours. Exceptional service!

24 czerwca 2016
Opinia niezależna
Oceniono na 5 z 5

Great service

I wanted to order some Dedo lighting kit. 3D Broadcast checked with the Dedo UK importer to make sure I had orded everything I would need which was very helpful. Quick responsive service.

11 czerwca 2016
Opinia niezależna
Oceniono na 5 z 5

1st Class service

I ordered a Black Magic Video Assist 4K from 3D broadcast Ltd for three good reasons. 1) they were the only place I could find with one in stock. 2) They threw in FOC 2 x XLR breakout cables (mini XLR to XLR). 3) They were by far the least expensive place offering the kit. Order place and package arrived the following day exactly as specified. Great service and I would happily recommend them to anyone.

28 maja 2016
Opinia niezależna

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