After 3 weeks of silence, was told they still hadn't received my item from their main warehouse. Had to go through PayPal for a cancel and refund. Awful communication from this awful company. Avoid.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I strongly urge people not to buy from this company. Delays to order with no ability to provide accurate updates on deliveries. No phone number, and request to cancel order ignored. Order placed... Zobacz więcej
Reakcja na opinię
I found this site through BoardGamePrices in search of a low print board game expansion but noted it had a low Trustpilot score, I was hesitant to order because of this, but gave it a shot anyway. Ema... Zobacz więcej
Reakcja na opinię
Absolute nightmare company to get hold of! A whole month after trying to get a reply from them (no phone number to call 🤷🏻♂️), my item still hadn’t arrived… Finally an email came through saying... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Here at 365games.co.uk, we’ve been building this tight community of loyal customers for over 15 years. We have low prices on a selection of great video games, board and card games and collectables. We also have fast, reliable delivery, meaning you'll want to come back to us again and again! On top of all that, we also have a secure checkout, accepting payments from American Express, Visa, Mastercard and PayPal.
Dane kontaktowe
XBITE HQ, Unit 1, Maison Court, Midland Way, Barlborough, S43 4GD, Chesterfield, Zjednoczone Królestwo
- 0844 414 5296
- contactus@365games.co.uk
- www.365games.co.uk
2,5
Słaba
11 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Used to be a good company
Used to be a good company, now the name is owned by someone else.
will not deliver items have heard about this from several people.
Also have been having "price glitches" on their site where a product is reduced to a stupid price so people buy then it is returned to normal price within a few hours reduced again.
Will then "refund" the items excluding the p&p had to go through paypal to get full refund
2 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Slow or unreliable
Ordered from this place three times now, the one time my order did arrive it took about 4 weeks despite it saying between 3-5 days
The other two times, the order was cancelled without a real reason other than technical issues AND without postage being refunded despite nothing being delivered. Shocking that they keep money for a service that hasn't been provided
Won't order from here again, use the game collection instead, much better service (and prices 99% of the time)
3 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
A Misprice Not Honoured Is Still Bad Customer Service
Yes, they were misprices
Is that the buyers fault? No
So the 1 star is to reflect their incompetence and the fact they didn't honour their mistake nor offer any gesture of goodwill.
3 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi James,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
I'm afraid as stated in our terms of sale which customer's agree to when they place an order we do have the ability to cancel an order at any point.
Therefore we are not able to fulfil the order at the incorrect listed price.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Cancelled Order
Cancelled order, which seems to be a common issue. Have previously used this company but second time I’ve had this happen so I won’t be using them again. Inept staff and system, given there are so many “errors”. Poor business etiquette.
2 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi Chelsea,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Cancelled order but kept shipping fee!
Cancelled entire order, refunded via Paypal BUT kept shipping
2 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi Ben,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Terrible company who refund your orders…
Terrible company who refund your orders a day after you purchase, will never use them ahain
2 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi Ben,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Untrustworthy and unprofessional
Bought an item and then they cancelled and refunded due to an apparent pricing error.
Also waiting for the shipping costs to be refunded separately which seems a bit odd.
2 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi Mark,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
May never arrive........
Ordered a game that was on sale on 23.06.24, site quotes and charges £1.99 for 2-3 day delivery. Still had no dispatch notice let alone Tracking reference. Chased via email on 27.06.24 48hr turnaround on replies. Nothing, nothing at all. Game is in stock on site albeit double the price now of that when I ordered. Avoid. Avoid avoid. PayPal instantly refunded so I guess it's common.
Order ref is 365G5382
23 czerwca 2024
Opinia niezależna
365 games listed DMC5 at £5.99 plus…
365 games listed DMC5 at £5.99 plus £1.99 p&p. I bought it. Next day canellation email (sorry pricing error) with refund of £5.99. So they are keeping the post money with no intention of posting me anything. Make you wonder how genuine these 'mistakes' are if they keep the postage for nothing each time. Bunch of scammers.
2 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi Tony,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Awful scamming company
Awful scamming company.
I purchased a few games from this website only for the entire order to be cancelled without any real notice.
The seller has stated they are going to give me a partial refund, which they have. But the order has been entirely cancelled - so I am due everything back.
This seems like such a scummy business practice, it has forced me to go through Paypal to reclaim the rest of the funds and judging by the other reviews on this website, I can see them being right douche's about it.
Avoid this company AT ALL COSTS. THEY NEED SHUTTING DOWN.
2 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
They Cancelled my Order - Shipping was not refunded
I ordered a product from them at a good price. I then 2 days later received an email to say that the order had been cancelled due to "technical glitch" with the publisher.
I understand these things happen but 365 games had the audacity to withhold the £1.99 shipping and handling fee.
1 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi Tom,
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Shocking Company
Shocking company, they seemingly can’t get their pricing right - they regularly have ‘price errors’ which they allow 100s of orders for and then they refund (minus the delivery charge which you have to chase up), then the price error happens again!
Can only assume they have a major cash flow problem so holding onto peoples money before refunding is a short term loan for them!
2 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
not satisfied
Yesterday I have noticed that they were selling some games cheaper then usual, so I purchased them and today received apologies that the had system glitch and now can’t ship the items. This is very disappointing. You get excited and then next day demotivated, and of course blaming system. But my feelings now is that I will avoid this online store. Thanks for refunding though 🤗
2 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hi
Thankyou for shopping with 365 Games, as a result of a technical pricing error, your order could sadly not be fulfilled for the price paid.
As a result, you will receive a full refund including any postage fee paid.
We are working through a bulk of refunds and you will receive a full refund for your order price paid and your postage cost of £1.99.
As it is unusual for us to have to refund shipping in bulk we have to complete this as a two step process where we focus on the order values first as that is the quickest way we can return any funds immediately, as some items on orders or parts of customer orders are correct pending the items purchased so we have to manually review and refund each one.
We are so sorry for the delay in your postage fee of £1.99 being allocated but as we are trying to prioritise the larger amounts being actioned first, we want to reassure you that you will be fully refunded the £1.99 fee.
It can take up to 10 working days to see this amount in your account due to the payment gateway processing timescales, if after 10 working days you have still not received, please do reach out to us to support and review.
We hope you can understand and consider shopping with us again in the future.
All the best
365Games Customer Service
Seen a lot of negative lately I think…
Seen a lot of negative lately I think this is from people who live in cuckoo land who think they can get a ps4 for £15 and ps vr2 for £20 obviously these are mis priced or errors on the website and people then come on here to give 1star reviews cause the orders get cancelled i ordered a normal price item cheaper than else where mind and got dispatched next day
2 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hiya Craig,
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Katie
Customer Service Manager
I saw all the recent reviews here and…
I saw all the recent reviews here and elsewhere after purchasing and was a bit concerned, but my order was dispatched the next day and arrived the day after. well packaged and no damage to any of the items (that usually arrive a bit battered when buying from amazon). good price also. Thanks
1 lipca 2024
Opinia niezależna
Odpowiedź od 365games.co.uk
Hey Simon :)
Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy
Hope to see you back shopping with us again soon
All the best
Katie
Customer Service Manager
No delivery
No delivery, no response to my emails. No idea if they even have the game I've ordered. Shocking company. Wish I'd read these reviews before I ordered from them. Guess my son will have no present for his birthday!!!
27 czerwca 2024
Opinia niezależna
Never had a issue till now this order…
Never had a issue till now this order placed saturday says delevery in 1-3 working days havent heard a thing raised a contact form monday with regards to this order still not heard nothing the contact number on the website no longer exists says number not used when u phone it this is step number one if nothing else happens ie game gets delevered by next monday tradind standards will be next call as im not losing my money .... saying that been contacted by them they refunded me the game purchase and not the postage which is a lol im now wondering whats happend as my purchase was 23£ odd as soon as it was cancelled its back up to 36£ will not use again
26 czerwca 2024
Opinia niezależna
10 days..
10 days, no package.
according to my account it’s not even been posted yet.
must have slugs and sloths working for them.
the customer support is as slow as the warehouse workers.
15 czerwca 2024
Opinia niezależna
Very Disappointed!
I am very disappointed that I have not received the Boardgame or had any other communication about my order (Placed on 14th of June 2024) except to acknowledge that my order had been received. After reading some of the reviews on Trust Pilot, I have requested a refund.
14 czerwca 2024
Opinia niezależna
Hk all
Hi all
If you take one piece of advice stay away from this company
Their 'Customer Service' doesn't exist
It took them two weeks to reply to my messages and eventually they replied
I couldn't speak to anyone as their phones were constantly 'busy'
Absolutely disgusting behaviour
Very surprised they are still in business
Their resonse was that they have been too busy to get back to me
Shame on you
Still waiting for them to respond to my request for a gesture of goodwill
Won't hold my breath
14 czerwca 2024
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.