23andme Recenzje 

8076
•
Wynik TrustScore: 3.5 na 5

3,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 3 z 5

6 weeks with no results and I'm getting emails saying they just started extracting DNA....despite the fact that I already went through that starting over a month ago and online I have been (am still s... Zobacz więcej

Oceniono na 1 z 5

They emailed me with a deal to redo their testing on their latest test chips for $99, which could reveal additional information. Since I had done one of the first generation tests years ago, I... Zobacz więcej

Oceniono na 1 z 5

I feel like I have to say something because we spent thousands of dollars for the family to join and that was four of us way back when they first started this no it was six of us and that’s just immed... Zobacz więcej

Oceniono na 5 z 5

I was scared my information was not safe during the company’s turmoil but all is well and it’s better than expected So many ancestry DNA matches alive and located thru archaeological research Rec... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

23andMe is a leader in personal genomics, delivering advanced DNA testing that uncovers your ancestry, connects you with relatives, and provides personalized health insights—all through a groundbreaking and easy-to-use platform.


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

8 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 54% z negatywnych recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(8076)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 251

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I love Team Body Project

I love Team Body Project. They post new exercises quite frequently, so there's a wide variety to choose from. I never thought I'd love lifting weights or doing aerobics, but I do now!

25 grudnia 2025
Oceniono na 1 z 5

Order not received

Update 7 April 2026: after eventually receiving my kit (they had to re-dispatch a second kit as the first never arrived). I sent my sample back to the lab on the 7th of January. It was eventually received at the lab on the 4th of February. I have now been waiting over 9 weeks for my results. The timeline on the app is completely useless and I've been given the same response as other reviewers "Due to high volume at our lab, processing is taking longer than usual. Stay tuned! Your results will be ready soon."
They clearly don't have the capacity to process the results in a timely manner, yet they're more than happy to keep selling kits instead of making effort to expedite the results of customers who have already purchased kits.
Really disappointed in the service (or lack thereof) received from 23andMe.

I wish I could comment on the product but I'm yet to receive my order!
As per numerous reviews, you pay €13 for shipping but they can't even provide you with a tracking number for your order. You're pretty much left at the mercy of trusting that they've actually dispatched your order and then you must just sit and wait for a minimum of 3 weeks, hoping that it'll arrive on a random day and when it doesn’t, they expect you to go through the entire process again. What an absolute joke! Its 2025 yet they're still making use of courier companies that can't provide tracking and then they have the cheek to charge €13 for shipping. The standard "we're sorry to hear about your experience, please contact our customer service team" response is also getting a little old. JUST DO SOMETHING ABOUT IT ALREADY

18 grudnia 2025
Opinia niezależna
Logo 23andme

Odpowiedź od 23andme

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Oceniono na 2 z 5

Still no dad :(

I mean, it was interesting to see my DNA composition, but overall I didn’t know any of the people tried contacting and reaching out to people. Nobody got back to me. It was just one dead end after another, really kind of hopeless. I had one person really try to help me and she claimed to be an expert at this, and she only felt dead ends and stopped communicating after weeks of dead ends.

8 marca 2025
Oceniono na 1 z 5

I do not want the premium membership

I do not want the premium membership. I just canceled the auto renew which I never intended to use. Especially now that you are bankrupt or having difficulties. My membership renewed in October which provides me zero useful information and I would like a credit for the remaining of this year. Seems like you should have better ways to reach you on your site. Very disappointed.

29 października 2025
Logo 23andme

Odpowiedź od 23andme

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Oceniono na 1 z 5

rogue company

I canceled this immediately after online purchase and never used it and still haven’t got refund, they sent envelopes weeks after despite cancellation .. they have denied it saying I didn’t cancel when there’s proof and it’s not even used, so won’t recommend this company, imagine what the results would be (not trustable)? if they act like this.

17 grudnia 2025
Opinia niezależna
Logo 23andme

Odpowiedź od 23andme

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Oceniono na 5 z 5

I love this

I love this! I found out so much about my heritage that even my grandparents didn't know about our family. We are using this to do a deap dive into our family tree now

14 marca 2025
Oceniono na 1 z 5

Avoid this site!

Sissued a stern warning in 2013, halting sales of its health-related reports because the company provided unapproved health risk assessments (HRAs) without sufficient evidence of accuracy, potentially harming users with false positives/negatives, and failed to meet regulatory standards for medical devices. The FDA demanded evidence that these tests worked reliably for conditions like breast cancer risk;

Plus they default accounts to automatically renew without informing users.

Weasels!

14 grudnia 2025
Opinia niezależna
Logo 23andme

Odpowiedź od 23andme

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Oceniono na 3 z 5

Worth the Initial DNA Test

The kit was easy to use. The directions were straightforward. I had the results back in a relatively short amount of time.
I paid extra for some genetic testing and felt that the information I got back was reliable.

My only complaint is cost. I realize this type of testing is not cheap but it quickly became cost prohibitive. Also, almost every option is only available through subscription.

Glad I did this and wish I could access more data but the site can become very expensive very quickly.

30 stycznia 2025
Oceniono na 2 z 5

HORRIBLE SHIPPING

I enjoy the product but shipping is ridiculus. I spent 13 Euros for shipping and every time it I wait 2 weeks only for it to get lost and then it takes another 2 weeks to receive the new kit. It has happened all 3 times I ordered. Unacceptable, I have to wait another 4 days before I can request a new kit and now I know it won't arrive in time for christmas, thanks for nothing.

12 grudnia 2025
Opinia niezależna
Logo 23andme

Odpowiedź od 23andme

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Oceniono na 5 z 5

Detailed and Insightful

I recently used 23andMe and was really impressed. The process was simple and straightforward the kit arrived quickly, instructions were easy to follow, and the results came back sooner than expected. The ancestry and health reports were very detailed and gave me fascinating insight into my heritage and genetic traits. Highly recommend 23andMe if you want clear, reliable, and comprehensive DNA results.

7 lutego 2025
Oceniono na 4 z 5

Pretty neat experience

Pretty neat experience, it did what I needed. Gave 4 stars because they expect you to upgrade to a premium membership for almost everything. I could get more for my money on ancestry (hind sight and all that) but great if you’re only looking for the basics with the cost of your kit. Did not have to wait long for results once sample was received.

15 stycznia 2025
Oceniono na 1 z 5

Could not have been worse. It took four months and hundreds of…

It took four months and hundreds of emails to get my results. Customer Care only had bots, no humans, who just gave the same robotic responses over and over

21 września 2025
Logo 23andme

Odpowiedź od 23andme

Thanks for your feedback. We're here to help. Please give us a call at 1-800-239-5230. Our Customer Care Team is available Monday to Friday from 6am to 7pm Pacific Time and Saturday to Sunday from 8am to 12pm Pacific Time.

Oceniono na 1 z 5

confusing

confusing, no help understanding the results and emails I got after were all about buying additional services when the first service purchased was never followed up. I wouldn't recommend

21 maja 2025

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