1homeservice Recenzje 

171
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent service from the two engineers who repaired our Miele washing machine. I called 1 Home Service Ltd at 9:30am this morning. They arrived promptly, on the same day and worked efficiently... Zobacz więcej

Oceniono na 5 z 5

Am genuinely so satisfied with the service I’ve received from them! So polite and professional. I had them a week ago, my washing machine broke down, and someone recommended them so I decided to give... Zobacz więcej

Oceniono na 5 z 5

Edward arrived on time to inspect my washing machine and identified the problem straight away. He quickly ordered the required part and returned promptly to complete the repair with no time wasted. He... Zobacz więcej

Oceniono na 1 z 5

Confirmed a time of 4pm - 7pm. Didn't receive confirmation. Called up and was contacted via whatsapp to say they could no longer do the time due to engineers being over worked. They tried to or... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Naprawa urządzeń AGD

Napisane przez firmę

We repair all electrical appliances and all brands with an experience of over 20 years!!! Team 1 HOME SERVICE LTD


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

171 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 30% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(171)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 38

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Professional services and the best…

Professional services and the best prices. They are highly recommended.

28 września 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Oceniono na 5 z 5

The Best

The Best!! :)

6 grudnia 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Oceniono na 5 z 5

Very fast and professional!

Very fast and professional!
They were a few months ago and they changed the handle of my washing machine, it broke down again and they came and changed the handle door under warranty, I didn't pay anything for the repair, Thanks Jack!

5 grudnia 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us ,we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Oceniono na 1 z 5

Freezer not working booked the engineer…

Freezer not working booked the engineer to come diagnose and repair , he spend 10 minutes checked the freezer fan and said it’s ok and left
The freezer still not working. And the company refused to recheck and insisted to book another call
They are con. Don’t waste your money

4 grudnia 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Hello, I will answer your problem:
the engineer came, checked the fridge, did all the tests and everything was normal, we can't invent a problem if it isn't there, you paid the £59+Vat callout&diagnosis fee, we apologize if we weren't helpful, if you want we can make another appointment and you don't have to pay the fee, thank you for calling us!!!
TEAM:
1 HOME SERVICE

Oceniono na 5 z 5

Excellent!!!

Thank you for repairing my washing machine in a short time, very honest and competent service, I highly recommend it to everyone.

24 listopada 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us ,we want as many satisfied customers as possible!!🙏
TEAM:
1 HOME SERVICE

Oceniono na 5 z 5

What a service!

What a service!
I had my fridge not working when I called 1home service! Eduard came to my house and fix my fridge very quickly. Top professional service!

24 listopada 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏
TEAM:
1 HOME SERVICE

Oceniono na 1 z 5

Caused damage to my home

I had a washing machine that needed fixing. Eduard Dancuta came out to fix it. While he fixed the washing machine he did not connect the water pipes back correctly which cause a water leak. I texted Eduard who ignored me. When I texted he company for assistance they said they wouldn't come out and fix the connection issue and they don't deal with that. Despite the fact that they caused the connection issue. I have had to pay a further person t9 come out and fix it. The water has damaged my kitchen units.

I've also noticed that Eduard Dancuta who was the person who did the work has left a review for his own Company. I would not use them again. They fix one problem and cause another and its cost be double to fix it.

13 października 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Hello, we are sorry that a problem appeared approximately 30 days after the engineer's intervention, if he had left the tubes connected incorrectly, you would surely see the problem the first time you use the washing machine, we have not
intervened because you explained that the problem
it's on the water pipes and not on the washing machine, we apologize for what happened and I hope that in the future you will contact us again and leave us a good review, thank you!!
The team:
1HOME SERVICE

Oceniono na 5 z 5

Outstanding service

I had a very good experience with 1homeservice Repairs. Friendly, professional service. Also very competitive pricing versus larger companies. EDUARD, the repair engineer arrived promptly, same day and had my washing machine up and running in no time (about 30min). EDUARD tidied up after themselves and talked me through how to avoid needing a repair again.
Would highly recommend if you're looking for a trustworthy, knowledgeable, efficient and competitive service.

16 listopada 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Oceniono na 1 z 5

Gross overcharging on a part, as another reviewer experienced.

Gross overcharging on a part as another reviewer experienced. Was quoted £98 for a replacement handle. Paid for the callout but am going with another company who quoted £12 for the part. The other company are cheaper, even with an extra callout charge.

Edit in response to the reply: The replacement handle kit is £38 from the manufacturer's website
(can't post link, but it's Zanussi part 4055186631), so £98 is definitely overcharging. It is the correct kit for my ZKG7169 machine, though a handle without the rest of the kit would be even cheaper.

19 października 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Hello, I answer your question, we use it
original spare parts and costs differ from brand to brand, we offer a guarantee on spare parts and because of this they are more expensive, we are sorry that we could not help with a better price, thank you!!
Replay :
We offer a guarantee on the parts, if they break 1-3 times, it happened many times, especially with the door handle where you sometimes need force to be able to open it, we have never charged the customer for delivery, and we can't at the prices be competitive with the manufacturer, we would also like to be able to offer prices to customers!!

Oceniono na 1 z 5

Avoid this company

Came next day to repair washing machine handle that had snapped. I wrote on notes that was the issue. Turned up with no part, said he would have to order part 3-4 days at a cost of £98 total cost to fix a plastic door handle £198 so I declined as I can buy a new washing machine at that price. Was charged £70 anyway when all he did was open the door not fix it like it says on their website. I would not recommend.

17 października 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Hello!
I will answer the problem, when the handle of the washing machine is broken, it is not so easy to
open, we use original parts and prices
differs from brand to
brand, we offer a warranty on parts, you paid the call and diagnosis fee of £59+VAT and the engineer opened the door of the washing machine for you, we're sorry we couldn't be of more help, thank you!!

Oceniono na 5 z 5

Fixing my washing machine!

What a service! The engineer found the defect on my washing machine very quick. He fix that promptly and for a god price! Highly recommended! 5 stars service

13 października 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Oceniono na 5 z 5

Fixing my fridge freezer.

Edward came on time, knew exactly what was wrong, and defrosted my fridge freezer. It was yesterday morning and now it’s working. Charged what they said they would, and after care is great.

Very professional!

11 października 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Oceniono na 5 z 5

Great service by Edward

Great service by Edward! Quickly fixed the washing machine and cleaned up afterwards! Highly recommend

12 października 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Oceniono na 5 z 5

My washing machine was not working and…

My washing machine was not working and I called 1homeservice, they sent Edward who was very professional and fixed my washing machine very quickly.
I would definitely recommend them, great service, thank you Edward.

9 października 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Oceniono na 5 z 5

Excellent service

Excellent service. Very helpful and professional.

5 października 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Oceniono na 5 z 5

Great Engineer

Eduard came to fix our washing machine and was helpful in explaining the problem and fixing it. Really kind, really respectful of the property and was tidy.

My only recommendation is that they provide timeslots or text updates, where possible. I

8 września 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Oceniono na 1 z 5

Joke company

Company was quick to come , once guy came he said fridge needed gas refill so price went up to £188, lady on the phone kept saying they can do it but no warranty i went ahead with the job as i have young kids and expecting too. He came on monday afternoon and by the end of the day it seemed to work. Wednesday today and fridge is not working again!!!! Its a joke. I dont know what he did and if the job was done properly but it lasted a day!!!!

4 września 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Hello !
I will answer the problem, when charging with refrigerant gas, there are micro-leaks somewhere in the circuit of the refrigerator, the refrigerator can work for a period of time, sometimes a year, a month, a day, it is not known how quickly it loses the refrigerant gas, that's why no warranty is offered, we are sorry that your refrigerator did not work after charging with refrigerant gas, thank you!!

Oceniono na 1 z 5

Unorganised/Unprofessional

Confirmed a time of 4pm - 7pm. Didn't receive confirmation. Called up and was contacted via whatsapp to say they could no longer do the time due to engineers being over worked.

They tried to organise a time the next day to arrive 30mins before I needed to work. I requested they come earlier to have enough time to fix my washing machine and was told "the call out would only take 30 mins".

It's clear they wanted to charge a call out fee instead of actually fixing my washing machine.

Read the reviews and decided to cancel.

31 sierpnia 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Hello !!
I will answer the problem, we always try to respect the schedule, unfortunately there are days when the streets of London
they are super crowded because of the traffic and we can't respect the schedule, we don't go after the call fee but we want to have as many as possible
many happy customers who turned to us, unfortunately not all satisfied ones leave reviews, we don't
we never say leave us reviews, if everyone would
we would definitely have a lot of positive reviews, we are 5-6 engineers and we have 8-10 negative reviews, we make 6-7 customers a day each, we are sorry that we were not useful maybe in the future, thank you 🙏

Oceniono na 5 z 5

Great company

Great company - recommend washing machine repair
Fantastic service today from an engineer who came to fix my washing machine. Great communications and clear information from a really nice chap :-)
Thank you so much - would recommend with no hesitation

24 lipca 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Thank you for calling us, we want as many satisfied customers as possible!!🙏 TEAM: 1 HOME SERVICE

Oceniono na 1 z 5

This company will fleece you, avoid.

Got an engineer to come and have a look at my washing machine, was told that it would cost 180 to fix, and £90 just for the part. I refused there help and decided to see if i could find an alternative fix. When i checked for the parts online i could see that it cost only £8, and is a relatively easy fix i could do on my own. This company will fleece you, avoid.

24 lipca 2023
Opinia niezależna
Logo 1homeservice

Odpowiedź od 1homeservice

Hello !!
I will answer your problem, we use original parts from the manufacturer and offer a guarantee, it is very easy to distribute the washing machine when an engineer comes and tells you what needs to be changed, why did you call us if it is so easy! you paid a travel fee and the correct diagnosis, thank you!!

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