Purchased a bird cage but the latch on…
Purchased a bird cage but the latch on the main door kept coming open every time the bird went on it n ended up freeing itself.. it nearly ended up flying outside but luckily my husband caught it in time. Explained what happened to retailers but they basically dismissed my complaint n said put something on the door to stop it happening again..I don't expect to have to alter anything what is supposed to be a good secure cage ..they refused to pay for return and basically told me to pay return costs myself and make sure its parcelled up securely otherwise I won't be refunded..very disappointed and certainly won't be purchasing anything else from this retailer..Learnt my lesson, never throw away packaging until you know for sure everything is good and worth the money and more importantly your pets are safe n secure..im very lucky mine is still alive n in my home ..it could have been so much worse. 😒








