Wood Flooring Kent Recenzje 128

Odpowiedź od Wood Flooring Kent

14 lut 2024

Thanks for the great review Andrea, we really appreciate it!

Odpowiedź od Wood Flooring Kent

13 lut 2024

Thankyou so much for your kind review, we really appreciate it!

Odpowiedź od Wood Flooring Kent

6 lut 2024

Thankyou so much for your wonderful review of our service Corrine. We really appreciate you taking the time to write it.

Odpowiedź od Wood Flooring Kent

Zaktualizowano 31 sty 2024

Dear Murray,

Unfortunately when you have had the flooring for almost 2 months before reporting it as received damaged, we are unable to verify where the damage took place.

This is the reason why our website as well as the delivery confirmation email stipulate that you should check your product upon receipt for any damages in order for us to be able to replace it.

UPDATE RESPONSE:

Dear Murray,

After reading through your email responses, it is plain to see that you damaged the flooring yourself and then attempted to threaten us with a bad review on Trust Pilot to get it replaced for free. Looking at your other Trust Pilot reviews it would appear that we are not first company that you have attempted to weaponize review sites against.

Kind Regards,

Wood Flooring Kent

Odpowiedź od Wood Flooring Kent

Zaktualizowano 6 paź 2023

Thank you so much for your lovely review, it has been our absolute pleasure to help with your order and to be able to offer our advice on the issue you have with your subflooring.
We hope you have a wonderful weekend!

Odpowiedź od Wood Flooring Kent

18 lip 2023

Hi Alex,

I'm sorry to hear that you are disappointed by our policy on the return of damaged goods.
Unfortunately as you first advised us that 1 pack of your flooring was damaged 2 months after receiving it we have no way of knowing where or when the damage occurred.
Given the length of time that had passed a photograph of the damage would not offer any insight into the time or place of which the damage took place.

Odpowiedź od Wood Flooring Kent

Zaktualizowano 7 cze 2023

Thanks for your review Dyska, we really appreciate your feedback regarding your experience with us and with the delivery of your flooring.

We are always striving to provide the best service all round, knowing when and where things have gone wrong helps us to route out the cause and improve going forward. I have passed your comments onto the company that delivered your flooring, they have assured me that they will investigate in order to prevent this happening again.

I'm very glad to read that your overall experience of our store was a positive one, despite the issue you had with delivery.

Odpowiedź od Wood Flooring Kent

31 mar 2023

Thanks for the great review Jon, we really appreciate it!

Odpowiedź od Wood Flooring Kent

28 mar 2023

Thanks for taking the time to write such a great review Rob, we really appreciate it.

Odpowiedź od Wood Flooring Kent

13 mar 2023

Thankyou so much for taking the time to leave such a wonderful review of our services Ged, we really appreciate it.

Odpowiedź od Wood Flooring Kent

4 sty 2023

Thanks for your great review Ian, we're so glad you are happy with our service.

Odpowiedź od Wood Flooring Kent

4 paź 2022

Thankyou so much for the wonderful review Sam.

Odpowiedź od Wood Flooring Kent

9 wrz 2022

Thanks for the great review Gail, we really appreciate your kind words.

Odpowiedź od Wood Flooring Kent

9 wrz 2022

Thanks for the great review, we really appreciate it!

Odpowiedź od Wood Flooring Kent

Zaktualizowano 9 maj 2022

Firstly, just to address the immediate inaccuracies in this review;

The original review contained flagrant lies amounting to defamation, there were very much grounds for the threat of legal action.
This company is not just one person, granted it is a very new and small organisation in comparison to our competition. We have never attempted to give the impression that we are an organisation of any particular size.
Jon (the company director) did in the past operate as a sole trader floor fitter under the name Wood Flooring Kent and did indeed fit a floor for this person (to which they were highly satisfied and very grateful).

Now, fast forward to present day. In March this person contacted Jon directly to ask if he was still fitting, and would he consider fitting another floor for their children 60 miles away in the city of London. Having explained that we no longer offer a fitting service, Jon agreed to still undertake the job as a favour to a previous customer, knowing that there is currently a long wait for fitters in the area.

Having explained that as this company was still in infancy and very busy, he wouldn't be able to get out to fit the floor for her children until quite a bit later, but she explained that they were quite desperate as were due to move into the house very soon. At this point, Jon contacted another highly experienced and professional fitter that was closer to the area and secured him to go and fit the floor sooner on behalf of this customer.

Over the next 2 weeks, as the job was far away, countless hours of Jon's evenings and weekends were spent helping to arrange this job, as all that was available was a floor plan and some photo's of odd areas supplied by the customer, baring in mind that neither Wood Flooring Kent or Jon were providing the service anymore, this was done just to assist the customer and fitter. In order to secure the fitter, a small deposit was charged to the customer, which the fitter agreed upon completion of the job would be paid to Jon for his time working on the organisation. As the customer herself was remote to the job site, she had no contact with the fitter and insisted on paying him through Jon (using the sole trading account that she had previously used so as not to confuse matters financially).

As previously mentioned, fitters are incredibly busy at the moment, and the fitter on this job was no expection. He had alloted 3 days to complete the job (an entire house minus the front room and kitchen as these rooms required other work prior to the flooring installation, at which point he would return to fit these floors). Upon arriving at the job, he immediately finds that the job is not as described by the customer, and that the entire upstairs of the property requires plywood underlayment before it is suitable to have a laminate floor fitted on it. He quickly prices up material and labour costs for providing this service, and sets to the task of doing so. After working 3 long days, he manages to complete the flooring besides a small area by the front door, which was later decided should be left until the kitchen had been fitted so as to avoid damage, and the scotia beading/door threshold strips, meaning that the floor is suitable for the home owners to move in.

The customer pays for his bill and then decides that it is Jon's responsability to go to the site and complete the remaining work for free. After explaining that the fitter who had been paid for the work will be happy to complete the finishing touches when he returns to fit the flooring in the front room and kitchen, the customer became extremely hostile, insisting that it wasn't good enough and that she had paid for the work to be completed and it must be completed now. This resulted in several days of abusive messages, emails, and phone calls to both Jon personally and Wood Flooring Kent.

So as to avoid further unnecessary grief for the fitter or the actual home owners, Jon agreed to travel up for a day to complete work at great cost to both himself and Wood Flooring Kent, and informed the customer that they must find a new fitter for the remaining flooring once it is ready as neither he nor Wood Flooring Kent will be dealing with her in the future. While there, it was noted that there was not quite enough Scotia ordered to complete the job (as no one had measured the area physically so the order was based purely on the floor plans given by the customer). Everything that could be done was done, and the home owner was very happy with all aspects of work that was undertaken.

The following day, this customer sends yet another email berating everyone involved for there not being enough scotia, insisting that Wood Flooring Kent should supply more scotia for free as she had paid a deposit to Jon for the flooring work (no one is able to see the correlation here). Due to the volume and tone of the communications from this customer, the decision was made to block her from further communication with our company. She then proceeded to continue the harassment with Jon personally, who has now also blocked her from communication.

This has now lead her to continue her torrent of abuse on any platform she can find, namely review websites. We have requested that the review sites take these down as they are not to do with Wood Flooring Kent, but at this time they are refusing to do so as they are unable to see the reasoning behind our request.

Odpowiedź od Wood Flooring Kent

15 mar 2022

Thanks for your wonderful review of our services Mrs Knipe, we really appreciate you taking the time to write this.

Odpowiedź od Wood Flooring Kent

10 lis 2021

Thankyou for the amazing review Sara!

Odpowiedź od Wood Flooring Kent

1 lis 2021

Thanks very much for your amazing review!