Wood Flooring Kent may be online‑only, but their prices and service are first‑class. They were responsive throughout, and when a pack was damaged in transit they replaced it immediately so the install... Zobacz więcej
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Zobacz, co mówią recenzenci
Excellent price product AC5 flooring good quality arrived on time opened a trade account without any issue staff communication excellent 👍 Only reason for 1 star less the delivery we had to off lo... Zobacz więcej
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Exceptional service. Very helpful where samples were sent and discussed what would be suitable. There was a period where I couldn't decide what would work or look right and Jonathan helped me decide b... Zobacz więcej
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Robert from KWF was extremely helpful and kept me informed of my orders progress. Delivered on time and dropped at doorstep by helpful delivery driver. Slight damage to pallet but, nothing too serious... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Wood Flooring Kent reviews have migrated to reviews.io! Please see our amazing reviews.io page for up-to-date verified customer reviews of our business! https://www.reviews.io/company-reviews/store/woodflooringkent.com
Dane kontaktowe
Unit 1 Churchfields Business Center, TN38 9AU, St Leonards On Sea, Zjednoczone Królestwo
- 03333 050 197
- sales@woodflooringkent.com
- woodflooringkent.com
4,3
Doskonała
128 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great experience with the company
Great experience with the company. Bought some LVT, great quality and exceptional price especially with the bulk order discount. Ordered some beading which didn't suit the floor, the customer service was very understanding, acknowledged my feedback as a client and did everything to make sure I was happy. This is a big relief when you're dealing with high value purchases. Thank you all, great service!
13 maja 2024
Odpowiedź od Wood Flooring Kent
Thanks for the great review Sofia, we really appreciate you taking the time to write such an in depth description of your experience with us and are very happy you are pleased with our service.
Fast efficient service.
Fast efficient service.
Communication was fantastic.
Great delivery service.
20 sierpnia 2024
Odpowiedź od Wood Flooring Kent
Thanks for the great review Stephen, we really appreciate it!
Excellent customer service and smooth…
Excellent customer service and smooth fast delivery.
10 sierpnia 2024
Odpowiedź od Wood Flooring Kent
Thanks for the great review Sean, we really appreciate it!
Good telephone support and worktops…
Good telephone support and worktops delivered in timescales advised. Thanks
6 sierpnia 2024
Odpowiedź od Wood Flooring Kent
Thanks for the great review Vittorio, we really appreciate it.
Important to do your research!
Found this company through a good search and checked trust pilot before I placed my order and it is true what previous customers have said very good company. Delivered my lovely flooring quickly and with care. The delivery driver was super lovely I'd order from them again!
6 sierpnia 2024
Odpowiedź od Wood Flooring Kent
Thank you so much for the amazing review, we really appreciate it.
A great product
A great product: very good quality. Easy ordering. Friendly staff arranged delivery. Helpful delivery driver.
3 sierpnia 2024
Odpowiedź od Wood Flooring Kent
Thanks for the great review Kate, we really appreciate it.
Recommend
Good range of wood flooring. I was hunting a pack of discontinued laminate flooring to complete a room to match rest of the property. Ordering was easy. Excellent communication. Regular updates on delivery. Delivery was within a couple of days and timed. Was only ordering small amount so found delivery charge expensive but that was just unfortunate for me. Highly recommend.
22 lipca 2024
Odpowiedź od Wood Flooring Kent
Thank you so much for the great review Mrs Henderson, we really appreciate it.
Late delivery.
Late delivery.
The company called me to let me know when they are going to do the delivery. The delivery was agreed for 22nd July, I have therefore informed my client that I’m going to install the minerva worktop on 23rd July only to find out that the minerva is going to be delivered on 24th July hence late delivery.
I had to explain again to my client that the who are going to deliver the worktop let me down. It was very embarrassing for me to explain why the work top is not delivered yet.
I will never use this company services again.
Ok, I would like to listen to the telephone conversation on that day. Can you provide that?
22 lipca 2024
Odpowiedź od Wood Flooring Kent
Hi Kriss,
I've just checked the call and email records for your order. You were called and advised that your made-to-order worktop was due to finish manufacturing and arrive into our transport hub on the week commencing the 22nd July.
This then arrived on the 22nd July at which point you were called to arrange delivery to your delivery address, which was arranged for the 24th July. You were then sent an email after this call confirming that delivery would be on the 24th July.
At no point were you advised that your order would be delivered to you on the 22nd July, and your order was indeed delivered on the 24th July as arranged.
As per your recent edit, I shall of course request the recordings of both the phone call on the 10th July advising of the lead time for the manufacture of the worktop and the call on the 22nd to book in the delivery on the 24th and forward these to your email address on the order.
Kind Regards,
Wood Flooring Kent
Excellent supplier
Quick response when I enquired about product, and once ordered communication regarding delivery was great.
16 lipca 2024
Odpowiedź od Wood Flooring Kent
Thanks for the great review Gordon. We really appreciate it.
We had a order delivered and two of the…
We had a order delivered and two of the fascias were damaged, I just sent them a picture and they are sending me replacements. It was so easy and they were very helpful.
26 czerwca 2024
Odpowiedź od Wood Flooring Kent
Thanks for the great review Julie, we really appreciate it!
Odpowiedź od Wood Flooring Kent
Thanks for the great review John, we really appreciate it!
Excellent service
10 czerwca 2024
Odpowiedź od Wood Flooring Kent
Thanks for the great review Steve, we really appreciate it!
Exremely helpful and good service
Robert from KWF was extremely helpful and kept me informed of my orders progress. Delivered on time and dropped at doorstep by helpful delivery driver. Slight damage to pallet but, nothing too serious. Some planks had minor damage but to be expected on a large order. I would use them again.
7 czerwca 2024
Odpowiedź od Wood Flooring Kent
Thanks for the amazing review John, we really appreciate it!
Bathroom wall panels
Very good Company, fast and professional delivery without problems. The bathroom wall panels I ordered were at a great price. Very good quality of wall panels. I recommend the Company.
28 maja 2024
Odpowiedź od Wood Flooring Kent
Thankyou so much for the great review Dariusz, we really appreciate it!
Great customer care
Jon and the team were great from the start. another Floors company let us down, Jon sorted everything and kept in contact around the delivery, some great advice too. I would highly recommend using them.
20 maja 2024
Odpowiedź od Wood Flooring Kent
Thanks for the amazing review! We really appreciate you taking the time to write it for us.
Odpowiedź od Wood Flooring Kent
Thankyou so much for the amazing review! We really appreciate it.
Odpowiedź od Wood Flooring Kent
Thanks for the great review John, please do let us know if there is anything we can do next time to make your experience perfect!
Friendly and supportive service
Friendly and supportive service, excellent product, delivered on time.
9 maja 2024
Odpowiedź od Wood Flooring Kent
Thankyou so much for your great review Peter, we really appreciate it!
Odpowiedź od Wood Flooring Kent
Thanks for the great review Patricia, we really appreciate it!
Odpowiedź od Wood Flooring Kent
Thanks for your great review Jane, we really appreciate it!
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