Wolt Recenzje 

Αν μπορούσα να βάλω -5 θα το έβαζα! Οι διανομεις δεν ακολουθούν τις οδηγίες, κάνουν συνέχεια λάθη και είναι πολύ αργοί. Ήμουν άρρωστος και παρήγγειλα μια σούπα, μου έφερε μπεργκερ και δύο καφέδες!!! Επικοινώνησα με την υποστήριξη και αντι να μου στείλουν εντελώς άμεσα ξανά την παραγγελία (την πρώτη φορά κάναν 20 λεπτά) έκαναν μία ώρα!!!!

I had €10 credits from a real €600 purchase (28/11/2025), not a promotional code for new users. Wolt+ blocked my credits and refused to provide any clear explanation or solution. Customer support only sent a generic copy-paste reply.

A paid subscription should guarantee transparency and fair treatment. Wolt+ failed completely, leaving me no choice but to cancel. Highly disappointing.

Η εμπειρία μου με τη συνεργασία Κωτσόβολου–Wolt ήταν απογοητευτική από την αρχή μέχρι το τέλος — και μάλιστα σε περίοδο Black Friday, όπου θα περίμενε κανείς λίγο περισσότερη οργάνωση.

1η παραγγελία — “Παραδόθηκε”, χωρίς να έχει παραδοθεί ποτέ.....
Έκανα παραγγελία μέσω Wolt στο χώρο εργασίας μου. Το προϊόν δεν παραδόθηκε ποτέ, ούτε ήρθε οδηγός, ούτε έλαβα καμία ειδοποίηση. Κι όμως, η Wolt έστειλε μήνυμα ότι “παρέλαβα”! Αυτό δεν είναι απλώς λάθος — είναι επικίνδυνο.
Ένα σύστημα που επιβεβαιώνει ψευδώς παράδοση, μπορεί να εκθέσει οποιονδήποτε. Ζήτησα επιστροφή χρημάτων και το ποσό αποδεσμεύτηκε μεν, αλλά — όπως πάντα — θα εμφανιστεί στην κάρτα μετά από πέντε εργάσιμες. Αν είσαι πελάτης, πρέπει απλώς να περιμένεις.

2η παραγγελία — Το προϊόν υπάρχει… αλλά “δεν υπάρχει” Επειδή το αρχικό προϊόν τελικά δεν υπήρχε στην αποθήκη (παρότι εμφανιζόταν διαθέσιμο), έκανα δεύτερη παραγγελία για άλλο χρώμα, αυτή τη φορά με παραλαβή από κατάστημα, για να αποφύγω άλλα δράματα. Πηγαίνω στο κατάστημα. Το βλέπουν στο σύστημα. Το κρατάνε στα χέρια τους. ΚΑΙ ΔΕΝ ΜΠΟΡΟΥΝ ΝΑ ΜΟΥ ΤΟ ΔΩΣΟΥΝ. Ο λόγος; Στο σύστημά τους το προϊόν φαίνεται 0 τεμάχια, άρα δεν μπορούν να το τιμολογήσουν. Το πιο σουρεαλιστικό “το έχουμε αλλά δεν το έχουμε”. Η λύση που μου πρότειναν; Να το αγοράσω από το κατάστημα χωρίς την έκπτωση -20% της Wolt. Και μέσα σε όλα, και ύφος από αρκετούς υπαλλήλους, λες και φταίει ο πελάτης που χρησιμοποιεί μια επίσημη συνεργασία που οι ίδιοι προωθούν.

3η προσπάθεια — Παραγγελία που ακυρώνεται 12–14 ώρες μετά Ζήτησα από τον υπεύθυνο να μου πει τι προϊόντα είναι διαθέσιμα για να τα παραγγείλω από τη Wolt. Τα περισσότερα που μου ανέφερε δεν υπήρχαν καν στην εφαρμογή. Μετά από αρκετή ώρα είδα μόνος μου ένα προϊόν διαθέσιμο, το παράγγειλα και επέλεξα παράδοση την επόμενη μέρα. Και τι έγινε; Η παραγγελία ακυρώθηκε 12–14 ώρες αργότερα, το επόμενο πρωί. Ούτε εξήγηση, ούτε επιλογή αλλαγής, ούτε τίποτα — απλά ακύρωση.

Συμπέρασμα
3 προσπάθειες.
0 παραδόσεις.
Μία “εικονική” παράδοση που ποτέ δεν έγινε. Προϊόντα που υπάρχουν αλλά “δεν υπάρχουν” στο σύστημα. Υπάλληλοι που δυσανασχετούν με τις παραγγελίες Wolt. Και χρήματα που δεσμεύονται για μέρες. Η συνεργασία Κωτσόβολου–Wolt λειτουργεί τόσο ανοργάνωτα, που δημιουργεί περισσότερα προβλήματα απ’ όσα λύνει.
Μένει στην κρίση σας αν θα τους εμπιστευτείτε ξανά — εγώ προσωπικά σίγουρα όχι.

Orders are consistently delayed by over an hour, completely ruining the quality of the food. Today I ordered something as simple as a coffee, eggs, and orange juice. It took 130 minutes to arrive. The coffee and juice were so watered down and disgusting that I threw them away. The food was stone cold. This is not a “small delay”; it is a complete breakdown of basic service.

Their support is even worse. It feels like talking to a script, not a human. All you get is the same empty lines: “sorry for the inconvenience”, “thank you for your understanding”, with zero real effort to fix the issue or take responsibility.

I requested a full refund because what they delivered was unusable and absolutely unacceptable. Instead, they offered me 4.50 as compensation. That is insulting.

This is not a one-off mistake; it’s a pattern of terrible service, disrespect for the customer’s time and money, and fake “support”. Total waste of money. Never again.

Scammers who are enforcing delivery expenses(meanwhile the restaurant i want to purchase is like 2kilometesr away from my house 5 minutes with a motorcycle ) including extra service fee plus their first 2 order -6euros offer dosnt even work....But its pointless in the first place as they charge you 5 euros for delivery and service.What a SCAM.

The worst platform in Greece. Very bad very very bad

I subscribed to Wolt+ and placed my very first order for food that arrived an hour late, cold, spilled, and dripping through the torn bag. When I called the restaurant, they told me the food had been sitting ready for nearly an hour waiting for pickup — it was risotto, not something you can reheat.

Customer support (Maria T.) acknowledged the issue but offered a €4 credit as “compensation.” For a ruined, inedible meal (€22) and spilled drink (more than half of the €6 drink was spilled).

I also have food allergies and can only order from literally one place in that town — all closed by the time this mess arrived. Instead of helping, support sent copy-paste replies like “We’ll inform our team” and “Hope your next order is perfect.”

Unbelievably poor service, robotic responses, zero accountability. If this is how Wolt+ treats first-time paying customers, I can only imagine how they treat regular ones.

I’ve been using Wolt for several months now, and while at first it seemed like a convenient option, the experience hasn’t been great lately. Delivery is indeed fast most of the time, but that’s probably the only consistent thing. The range of restaurants near my location is really small - after a while, you just run out of options and end up ordering the same meals again and again. Sometimes places disappear from the app without explanation, and new ones don’t show up often.

A few times, the courier couldn’t find my address even though it’s clearly pinned in the app. Once my food arrived cold, and another time an item was completely missing. Customer support did reply, but it took over twenty minutes to get an answer, and the compensation was minimal - basically just a few credits that didn’t even cover the missing item.

The app itself also started glitching occasionally, especially during peak hours. Once it froze right after I placed the order, so I wasn’t sure if it went through or not until the courier was already on the way. Overall, Wolt could be a decent service if they expanded the restaurant list and improved reliability, but right now it feels hit or miss - mostly miss.

I was waiting for 4 hours and still did not received my order.

Not aceptable, and their young employees drive on their bikes as crazy in the pedestrian walkways, through the squares wher kisd are playing, or enjoying a dessteert in from of a grocery shop, as in Glyfada, Athens, without any care or training from the company, even after complaining with mails,to the "
support wolt.com, "support": of wolt! an example Ilianna from Wolt
12:41 π.μ. (πριν από 1 ώρα)
προς εγώ

Καλησπέρα,

Σας ευχαριστώ για την επικοινωνία. Καταλαβαίνω την απογοήτευσή σας από τις υπηρεσίες μας.

Μόλις λάβουμε επικοινωνία από τις αρχές, θα προωθήσουμε το συμβάν στα κεντρικά μας ώστε, σε συνεργασία με τις αρχές, να εντοπίσουμε τον συνεργάτη αυτόν και θα κάνουμε ό,τι περνάει από το χέρι μας ώστε να βοηθήσουμε.

Με εκτίμηση,

Ilianna / Wolt

Ordered paid and 5 minutes before supposed delivery the order was cancelled!
No excuses
Contacted the restaurant and was told that the order was delivered to Wolt but never arrived to my house
They just said sorry for the inconvenience your funds will be returned in 6 days!
Never again

Έχει ευρεία γκάμα καταστημάτων.
Αυξημένες χρεώσεις μεταφορικών, μπερδέματα στις πληρωμές και προβληματική ενημέρωση καταλόγων φαγητού από τα καταστήματα. Υποστήριξη πελατών άλλοτε καλή, άλλοτε ό,τι να'ναι.

Terrible experience, and the chat support is disastrous and unpleasant.

They charged me more than the total amount of my order, and when I asked for a refund for the difference, nothing happened.

They asked me to wait 5 business days, and then they told me it was done on the same day as the charge, even though I didn't receive anything.

Never recommend, eFood is better.

order id 68865aac7fc64a2d24c63e26 I was waiting 2.5 hours for my order and when I asked the live chat why does it delayed they just canceled it leaving us starving and accusing the store

In every country there's the scammy food delivery and the proper one. This falls into the first category.

Once you've paid them money in any form, there's zero customer support.

We contacted customer service before the order was cancelled to ask for a small change — no one said anything. No warning. No notice. Then, after more than an hour of waiting, I had to ask myself where the food was, only to be told the order had been cancelled due to a suspected violation.

Really? If there was an issue, why didn’t anyone mention it earlier — especially when we were already talking to support?

The result?

A pregnant woman left without food.

Money charged immediately, refund in “5 days”.

No food, no apology, no immediate solution.

Had to pay again to order elsewhere and wait another hour.

This is not just bad service. It’s negligent, disrespectful, and unacceptable.

Wolt is not a platform you can trust. Never again.
Edit:
The day after my order was cancelled and I was told I violated Wolt’s terms, I was informed by another support agent that I could actually use my account and bonuses without any problem.

This clear contradiction highlights a serious failure in communication and customer care.

Being wrongly accused and denied service, only to be told later it was a mistake, is unacceptable.

Wolt needs to take responsibility for this mishandling and improve its support.

Order is late 20min. even that I order it 2 hours in advance.
Customer support was responsive no issue with her.

Worst company ever. Scammers

I added 1 star but if possible I would add 0! Worse company ever, very bad communication, disrespectful customer service! They kept changing the time of my order and they delivered it to me 2 hours later and this is not the first time this is happening. This happens constantly! Also when I told them right on time to cancel my order and refund my money back they didn’t reply to me again until the order was delivered! This is unacceptable and I will be ordering from Bolt and Foody only from now on, much better service.

Cold food delivered from kfc , refuse to replace it or do anything at all
Awful , will use foody in future