Wolford Recenzje 

Order placed August 22nd. Shipped on August 25th. Over 2 weeks later and there's no update. Tracking information still says "on way to destination country" for over a week. Emailed customer service and their email bounced back. Got a second email address and the reply I got was "please be patient ". So poor.

Betrug und Lüge auf ganzer Linie! Ich habe vor 18 Monaten eine Bestellung getätigt und sie wieder zurückgegeben. Trotz Einlieferungsbeleg von DHL behauptete Wolford, nicht die Ware zurückerhalten zu haben, ich bekam aber gleichzeitig eine Zahlungsaufforderung und eine Mahnung dazu. Ich zahlte unter Vorbehalt, um Schlimmeres zu verhindern. Nach einigen hartnäckigen E-Mails an alle im Netzt gefundenen Adressen (die meisten kamen als unzustellbar zurück) und vergeblichen Telefonanrufen bekam ich eine Rückmeldung einer Frau N., die beschwichtigte, sie würden das Rücksendepaket noch suchen, nach weiteren E-Mails dann die Aussage, es gebe technische Schwierigkeiten aber ich würde mein Geld zurückerhalten, wieder nach einigen Wochen, die Finanzabteilung hätte ein Softwareproblem, ich sollte mich noch gedulden. Das Geld seh ich bestimmt nie wieder.

Never order from this company. They charge double VAT.
In the UK, it is impossible to dispute this — you pay VAT on the website (it says it’s included), and when the goods arrive, you get a notification for an outrageous extra VAT. I bought something for £150 and had to pay another £45 in VAT. Be careful — never order from them.

When you pay for products on the website, it states “included VAT,” but when the goods arrive in the UK, they are charged VAT again — this is a huge scam against the customer. Their customer service does not respond, and they even threaten that if you don’t collect your parcel, they will take you to court to recover the VAT.

When you ask why double VAT was charged, they reply that there is a “system issue” and tell you to pay it first and they will refund you later. I paid, but nobody refunded anything, and after that, Wolford stopped replying to my emails. Never order from them — this is a scam, not a brand.

Also, my order took almost 1.5 months to arrive. Be very careful with this company.

My order included 2 pairs of Pure 50 Tights. The parcel contained only 1 pair (plus another ordered item). I notified Wolford by email on 3 July and again on 6 July. No response. I also tried calling the number (given on the invoice and on their website): 00800 10 088 001. I got a "number not recognised" message.

Geen eens 1 ster waard, wat een vreselijk bedrijf. 3 weken geleden wat besteld maar tot op heden nog niet eens verzonden. Heb het al niet meer nodig, dus als ik ze mail om de order te annuleren krijg ik niet eens antwoordt. Wat een vreselijk bedrijf!!! Bestel hier nooit wat. Hoe kan ik in contact komen om mijn order te annuleren?

Al een tijdje geleden een top besteld. Ging na 1x dragen stuk. Hierover gelijk gemaild. Mocht het pakketje op eigen kosten opsturen. Dit gedaan en ik hoor maar niets. Contact opgenomen met de klantenservice, blijkt mijn pakketje kwijt te zijn.
Formulier in moeten vullen, geen reactie. Weer gemaild met de vraag wat de status is. Weer geen reactie. Slechte service.

Ware (Strumpfhose-normal) im Februar bestellt. Bis jetzt Ende Juni keine Ware erhalten, schnippische Emails und keine Stornierung möglich. Ein Qualitätsunternehmen sieht anders aus.

First of all it is impossible to get through to Wolford itself anymore. Used to be a fantastic company but it is no longer. The Customer Services seems to be based in Croatia - zero response to my emails and phone numbers listed go dead. Fact is my parcel was late ; then for a couple of clothing items on sale but over a 'limit' I received a massive £65 import charge from UK customs. It is definitely something to do with Wolford who have not paid to protect the customer from this. I have ordered from a major fashion company in Italy with same kind of prices and received zero import charges. I will boycott Wolford from now on

j'ai fait la même expérience que toutes les autres personnes. une commandé dont le prix a été débité mais la commande jamais livrée. Heureusement PayPal m'a remboursée sans discuter mais depuis (5 mois) des réclamations incessantes de WOLFORD pour le paiement d'une marchandise jamais reçu ainsi que le remboursement des frais que PP leur facture.
J'ai du mal à comprendre un tel comportement de la part d'une société aussi connue. pour moi en tout cas
PLUS JAMAIS DE WOLFORD !!!

Köpte ett par strumpbyxor i Wolfordbutiken i Göteborg och efter en användning gick de sönder . Gick tillbaka till butiken men eftersom jag slängt kvittot fick jag ingen kompensation . Kvinnan i butiken kom dock ihåg att jag köpt dem några dagar innan

Terrible online experience.

I placed an online order for some tights. The item is available to be purchased as it allows you to select and finalised transaction.
However, once paid, received an email later saying that the order was cancelled due to no stock.

Why did the website still allow you to purchase the item when there is no stock?
Basically you need to buy (and pay) first and then they tell you if stock is available after?.
For a luxury brand, their online shopping experience is not good.

Their website give me no confidence in purchasing anything from them in the future. You don't know what is actually available or not even though website say it is available.

Una truffa! ATTENZIONE A COMPRARE ONLINE, se per caso restituite l articolo i soldi non li vedete più! Sono settimane che trovano scuse hanno avuto indietro l articolo ma non rimborsano neanche tramite PayPal

Bestellung funktioniert nicht, Warenkorb lässt sich über mehrere Browser nicht öffnen. Der Kundenservice reagiert mit angeblichen Tipps, die nichts nützen.
Sehr ärgerlich, Finger weg vom Bestellen!

Ich habe monatelang auf ein Produkt gewartet und immer die Benachrichtigungen angehabt. Als ich die Benachrichtigung bekam, dass das Produkt wieder erhältlich ist in meiner Größe, habe ich es sofort bestellt. Später bekam ich die Nachricht, dass meine Bestellung storniert wurde und ich erneut das Produkt kaufen sollte. Das tat ich auch verärgert und diese Bestellung wurde erneut storniert. Ich wand mich an den Kundendienst und diese meinten nur, das Produkt sei nicht auf Lager. Wenn ich auf der Online Seite nachschaue, ist das Produkt immer noch auf Lager und ich könnte es erneut bestellen. Ich finde es extrem frech, 160€ doppelt zu bezahlen für einen Body, um dann nichts zu bekommen. Werde nicht mehr dort bestellen und würde jeden anderen raten, auch nicht dort zu bestellen!

Escroquerie ! Même en boutique pas uniquement sur site !
J’ai un bon d’achat d’une valeur de 162 euros, obtenu suite au retour d’un article dans votre ancienne boutique Wolford située au 11 rue Paradis, 06000 Nice. (J’ai voulu retourner l article moins de 14 jours après son achat et obtenir un remboursement, la conseillère a refusé même s’il n y avait aucune mention sur le ticket de caisse ou ailleurs que la maison ne pratiquait pas de remboursements. J’ai donc eu un bon cadeau.
cette boutique a fermé définitivement avant que je n’aie pu utiliser ce bon, et je n’ai aucun moyen de contacter le gérant, le numéro de portable sur la carte étant toujours sur messagerie.
Bien sûr que j’ai envoyé des mails mais jamais eu de réponse, écrit sur Instagram pareil, et bien sûr ils ont fermé les commentaires sur les réseaux sociaux parce qu’ils savent qu’ils sont des escros !

I purchased a bra last month for 120€, which I consider expensive. But I have trusted the Brand earlier, but this time I experienced a big disappointment. I even bought this from their shop in the shop. The side support was missing, and if you have 80D you should know better as a leader in the field that you need to provide the support. Now it is missing, and the bra spreads to the sides. Super disappointed and sad for the Brand.

I’ve had a similar experience to many others here on Trustpilot. I ordered items back in October but never received an order confirmation or shipping notice. The payment was taken immediately. I contacted Wolford multiple times about the missing confirmation and was assured that everything was in order.

After a month, I still hadn’t received my tights. When I tried to contact customer service again, my emails bounced back. That’s when I started to worry they might be going bankrupt (especially after reading similar stories here). I contacted my bank, and they reversed the payment.

Then suddenly, at the end of December, the items appeared in my mailbox. It was quite late, but at least I had received them. I contacted my bank again, and they reissued the payment. Or so I thought!

Now in March, I received a payment reminder in the mail. I was very surprised, as the money had been withdrawn from my account, so I assumed everything was settled. I contacted my bank again, and they got in touch with Nets, the company handling financial transactions here in Denmark. Nets has tried several times to transfer the funds to Wolford, but it’s apparently not possible.

I’ve tried explaining this to Wolford’s customer service, but they insist I must pay for the items again – plus a late fee. I absolutely refuse to pay twice for the same order due to issues in their systems. Now I’ve received a second reminder and am being threatened with legal action, despite having clearly explained that the issue is on their end.

What a farce – I’ll never shop there again!

Wolford are THREATENING ME WITH LEGAL ACTION, yep, that's right, because I dared to place and win a claim with Paypal to get my money back. They didn't reply to any of my messages nor answered the phone and when the item didn't arrive for weeks and I needed it for an event, I asked them to cancel the order and bought the item from a local shop. Still no reply from them so I had to claim through PayPal, which I easily won. MONTHS LATER, shockingly, the item arrived at my address and was accepted by my concierge. I didn't know what to do with it since they didn't reply to messages so I just left it in a drawer and I had no use for it.
However, the story didn't end there. They are now sending me a final notice threatening legal action and claiming I owe them the original order cost PLUS the PayPal charge back fee that PayPal issues to companies who don't fulfill the orders.

Now I have to seek legal counsel and make sure they can't bully me any further
Absolutely vile behavior from Wolford

I wouldn’t even give them one star, but unfortunately have too.

I put my first order in way back in oct 2024 and I was so cross at lack of communication from them that in dec I called PayPal and asked them to dispute the payment. Wolford refused to speak to PayPal and so PayPal refunded me the monies and told them the case was closed.
Since then I have had 3 letters from Wolford hounding me directly for the money and threatening to take me to court and they even had the cheek to charge me fees for PayPal not paying them.
I spoke to PayPal and they said the case is with them and Wolford should not been writing to me.

The ironic thing is their letter head with address and phone numbers and even email address are all incorrect, so when I try to call or email them it gets returned or there’s no dial tone.

Wolford is a luxury brand and I use to buy from them a lot. They use to use UPS for their shipping and it was always an amazing service. Nowadays I have no idea who they use as the items never arrive.

DO NOT PURCHASE FROM THIS COMPANY SOMETHING IS NOT RIGHT. THEY SIT ON OUR MONEY, BUT JUST DON’T SEND OUT THE GOODS.

J'ai eu une expérience extrêmement décevante avec Wolford. Comme beaucoup d’entre vous, je n'ai pas reçu de confirmation de commande, et il m’a été impossible de les joindre ni par téléphone ni par email, ce qui est inacceptable.
Après la lecture de vos nombreux commentaires (et je remercie ici toutes celles et tous ceux qui se sont manifestés), j’ai un peu paniqué et j’ai fait appel à PayPal pour résoudre le litige.
Wolford me réclame désormais les frais de litige, ce qui montre clairement une pratique commerciale malhonnête et opportuniste. Pour une marque de luxe, ils feraient bien de recruter de vrais juristes capables de comprendre et respecter les droits des consommateurs. Leur service client ne répond à mes interrogations et semble nier la réalité des faits, tout en utilisant un ton très peu commerçant, ce qui est d’autant plus inacceptable pour une entreprise de cette envergure.
Heureusement, PayPal est intervenu pour résoudre la situation rapidement, en offrant une protection des acheteurs plus qu’efficace.
Je ne recommanderai pas Wolford à quiconque, car il est évident que cette marque ne respecte pas ses consommateurs, cherche à les induire en erreur et ne prend pas ses responsabilités au sérieux, ce qui est totalement incompatible avec l’image d’une marque de luxe.