Wolford Recenzje 

Very poor customer service. They sent a completely wrong items and demanded that I sent it back at my own cost.

Perfekt. Ware wird liebevoll verpackt und schnell versendet. Habe bei Wolford direkt bestellt und es war sehr gut. Bestellungen über Breuninger mit Lieferung von Wolford ebenfalls perfekt. Die Bestellungen über Zalando bei Wolford wurden schnell versendet und ebenfalls gut verpackt. Hätte Wolford die Retouren nicht so gut und schnell dokumentiert, dann hätte ich bei Zalando retounierte Ware bezahlen müssen. Dafür vielen Dank an Wolford. Jederzeit gerne wieder.

Haben am 9.2 was bestellt und nicht erhalten

To the Wolford Team,

I regret that I did not review recent customer feedback prior to placing my order.

After purchasing directly from your website, I was unexpectedly charged customs fees that were not covered or clearly communicated at the point of sale. For a brand positioned at a premium level, this lack of transparency is unacceptable.

I have been a long-standing admirer of Wolford for many years, which makes this experience particularly disappointing. Clear communication around international duties and charges is not optional — it is a basic expectation of ethical and professional commerce.

Customers should not discover additional costs after purchase. Transparency should be explicit, not implied or hidden within small print.

As a result of this experience, I will not be purchasing from Wolford again.

I hope this feedback is taken seriously and prompts a review of your customer communication processes.

Lisa

Spedizione avvenuta in pochissimi giorni. Tutto perfetto

Whatever you do, do not order from this company!
I recently paid £210 for a pullover on their UK site and I was asked to pay £88 in customs charges as it had been shipped from Germany for some reason.
I wrote to them regarding this and they offered me £50 off if I reordered it but I would have to wait at least 30 days for a refund for the one that had been sent from Germany as the Royal Mail hold it for 30 days before they send it back to them.
I reordered, against my better judgement and the same thing happened again!!!
I complained and they yet again just offered the same option.
I am now £420 down, no pullover, no apology, no idea how to order an actual pullover from them.
They are seriously the worst retail company I have ever come across.
Do not order from them, they won’t care about looking after you as a customer.
I have bought items from them for years, they will not be receiving my custom anymore.

Three consecutive new stockings split top to bottom on seams. When contacting the company they refused to acknowledge or offer any accommodation for the expensive defective products. I will NEVER purchase from Wolford again after being a loyal customer for decades. The customer service is non-existent.

Habe nun das 3. Mal direkt bei Wolford bestellt, per Paypal bezahlt und nach 3 Tagen war es da. Wieder super verpackt, Retourzettel war drin, wie die Male davor! Kleidung hat gepasst, musste nichts zurückschicken, bin sehr zufrieden

⚠️ Klare Warnung vor dem Wolford Online-Shop

Ich war jahrelang der Meinung, Wolford sei eine hochwertige, vertrauenswürdige Marke. Nach dieser Erfahrung kann ich nur dringend warnen, online dort zu bestellen.

Ich habe einen Artikel ordnungsgemäß retourniert, da er mir zu klein war.
Die Rücksendung wurde nachweislich am 8. Dezember zugestellt (DHL-Beleg vorhanden).

Trotzdem habe ich bis heute keine Rückerstattung erhalten.

Stattdessen:
   •   wochenlanges Hinhalten mit Standardfloskeln
   •   Aufforderung, einen PayPal-Fall zu schließen (angeblich sonst keine Rückzahlung)
   •   keinerlei echte Bearbeitung, obwohl die Ware längst wieder bei Wolford ist

Faktisch bedeutet das:
Wolford behält den Artikel UND das Geld.

Zum Vergleich: Eine andere Retoure vom selben Tag bei einem anderen Händler wurde innerhalb weniger Tage vollständig erstattet. So funktioniert normaler Onlinehandel.

Dieses Verhalten ist für mich inakzeptabel, besonders für eine sogenannte „Nobelmarke“.
Ich werde nie wieder bei Wolford bestellen und rate jedem dringend, sich das gut zu überlegen oder nur noch im stationären Handel zu kaufen.

Wolford is not refunding me, after more than a month that the item I returned arrived in their facilities. They're clearly having financial issues, but I find this behavior unacceptable from a company with this history.

Was ist mit Wolford los?
Meine Retoure vom 6.12.25 wird von Wolford bei Klarna nicht gutgeschrieben. Wolford hat die Rücksendung zwar am 20.12.25 bestätigt, aber nichts weiter unternommen. Auf Nachfrage sollte ich dann noch mal ein Formular ausfüllen, welches ich am 29.12.25 zurückgeschickt habe. Danach habe ich nichts mehr von Wolford gehört.
Heute ist mittlerweile der 7.1.26 und die gesetzliche Frist, in der das Unternehmen verpflichtet ist, den Betrag gutzuschreiben, ist weit überschritten.
Ich hoffe, dass Klarna den Fall klären kann.

Wolford hat meine Retoure 4 Wochen später bei Klarna ausgeglichen und ich dachte, der Vorgang ist damit endlich erledigt.

JETZT BITTE AUFMERKSAMKEIT:
WOLFORD SCHICKT MIR EINE WOCHE NACH DER GUTSCHRIFT BEI KLARNA EINE ZAHLUNGSERINNERUNG AN MEINE PRIVATE ANSCHRIFT MIT ZUSÄTZLICHEN GEBÜHREN!! UNF FORDERT VON MIR GELD FÜR NACHWEISLICH RETOUNIERTE WARE.
Dieses Geschäftsgebaren ist unlauter!
Ich habe Klarna nochmals eingeschaltet.

WOLFORD SCHICKT MITTLERWEILE DIE ZWEITE MAHNUNG RAUS OBWOHL DER FALL OFFIZIELL ÜBER KLARNA GELÖST WURDE. Wolford droht jetzt kurzfristig mit einem Inkassounternehmen. Ich werde jetzt meinen Anwalt einschalten.

I had an awful experience with Wolford that has lasted over two months and still required repeated chasing to resolve.

I placed an order through the UK website, paid in GBP, and contacted customer service almost immediately to cancel as the order was made in error. I was told cancellation was not possible, despite the order not having shipped at that point.

After this, I was informed of unexpected customs/export charges, which were not made clear at checkout. As a result, I followed Wolford’s instructions to reject the delivery so the item would be returned to them for a refund.

The parcel was returned and tracking information was provided multiple times, clearly showing it had been sent back. Despite this, Wolford repeatedly delayed issuing a refund, citing vague reasons such as processing delays, customs, or warehouse handling. Even after confirming the item had arrived back with them, no refund was processed for weeks.

Customer service responses were slow, generic, and often failed to address the actual questions being asked. I also requested several times for the issue to be escalated to a senior member of staff, which was ignored.

For a brand that positions itself as “luxury,” the level of service was completely unacceptable. Holding onto a customer’s money for months after receiving a returned item is not reasonable, and the lack of transparency and accountability throughout made this experience incredibly frustrating.

I would not recommend ordering from Wolford based on this experience

Wolford is not reimbursing the returned item. I have the confirmation from the DHL that item was successfully delivered. I sent several emails to Wolford client service to inform me on the status but no answer, no reaction at all!

Absolutely terrible experience with Wolford’s customer service. I sent a return that they confirmed was received in their warehouse on 5 December, yet as of 31 December I still haven’t been refunded. Customer service consistently ignored the content of my emails and responded with useless excuses like Christmas time backlog — even though the parcel was received weeks before Christmas. The lack of accountability and respect for customers has been shocking.

Instead of simply processing the return and refund, they asked me to fill out a form to “speed up” the return, even though they had already confirmed receipt. The form had fields that couldn’t be filled in on my phone, so I included all the information alongside the form in my email — and then they came back saying I missed these lines in the form. It felt like they weren’t even reading what I sent??!!

Customer service was slow, unhelpful, and repeatedly failed to address the real issue. Many other reviewers report similar problems with refunds, poor communication, and delays in resolving returns.

I expected better from a reputable brand, but this has been one of the worst customer service experiences I’ve ever had. I will not be shopping with Wolford again and would not recommend them based on this experience.

Ware in Höhe von über 1500 Euro bestellt online auf der Wolford.de Seite über das Outlet 2024 im Dezember, Kreditkarte wurde direkt belastet, es kam keine Bestätigung wie sonst per Mail. Ich hab ehrlich gesagt gedacht die Bestellung ist gar nicht raus gegangen. Wolford Italia hat dann in zwei Teilbeträgen einfach einmal ein Monat später und dann zwei Monate später auf meine Kreditkarte das Geld zurück überwiesen. Ich kaufe nur noch im Laden oder bei Leuten die bei eBay verkaufen, habe dort eine zuverlässige Boutique gefunden, die das liebevoll macht, kann eBay sehr empfehlen und rate stark ab bei Wolford online im Outlet zu bestellen. Kam auch nie eine Entschuldigung oder Nachricht zu dem Thema. Bin froh dass ich alles ohne Anwalt wenn auch sehr spät ( das Geld) zurück bekam. Unzuverlässiger online Shop, Finger weg davon.

This is the first time I have given a one star to any company. NO customer response to the additional VAT requested; no refund once the goods were delivered back to Wolford; absolutely NOTHING! I will boycott their shops too! Having been a huge retail customer in the past, it never occurred to me how dishonest and rude this company could be. They deserve to go out of business!!

I ordered 6 items. When the package arrived : there was only 1 item in it ( witnessed by another person in the office). I called right away, and the woman said to send the request via email and they will review it.

I received the review today: the fulfillment person admits to not sending the complete order: but says 5 of 6 pairs were sent. So customer service took their word for it. If they don’t send the whole order: HOW TRUSTWORTHY ARE THEY?

I have turned this into ccard company. And will send it to my attorney ( my company has 2 attorneys on staff). Or I may send to Washington state Attorney General to audit. Wolford is required to reply.

I wish I’d have checked TrustPilot before ordering online as I’d have never had dealt with this company. For a recognised brand of 75 years in business I’ve no idea with what is happening to Wolford. I ordered online and was debited more than my confirmation invoice. My order confirmation stated Vat was included and I’ve now been advised that I owe £72 in fees including Vat from Royal Mail. I cannot contact anyone at Wolford having tried lots of emails, including the CEO! Avoid at all costs!

Item teruggestuurd, geen geld teruggekregen. E-Mail gestuurd maar niet te bereiken.

Truly awful, outdated customer service — I’m shocked they treat customers this way. I ordered from their UK website (with prices shown in pounds) and was unexpectedly hit with import charges. They admitted the issue was on their end and offered to reimburse me for the customs fees. Instead of refunding me, they simply deducted the amount from my original payment.
So when the item didn’t fit and I returned it, I only received a partial refund. How is this even acceptable? I effectively paid VAT, paid an extra £60 in customs, returned the item, and still lost £60 — even though they clearly acknowledged it was their mistake. Here’s what they wrote:
“Dear Mrs. Metlitskaya,
Thank you for your email.
At the moment there are some technical issues which is the reason why you receive the notification to pay for custom duties.
There are two solutions that we can offer you:
you let the order be returned to us and would receive the full amount of the order back once the parcel has been delivered to our warehouse.
you pay for the customs fees and send us the proof of it. We would then refund you for the amount you paid for customs.”
This is absolutely scandalous. How do they expect to retain customers when this is how they handle their own errors?