Genuinely a huge fan of this brand and its products. Bought these items in person from a Xenom event, and was guided through options, fits and sizes by the founder Sam, who was extremely helpful. Expe... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Genuinely a huge fan of this brand and its products. Bought these items in person from a Xenom event, and was guided through options, fits and sizes by the founder Sam, who was extremely helpful. Expe... Zobacz więcej
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I’m a buyer from East Malaysia. Ordering it online was easy. Delivery took almost 2weeks which is considered fast however the local deliverer took almost a week to deliver which shouldn’t happen. But... Zobacz więcej
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Order arrived in the wrong size, after contacting support they simply said that they did not have my size and offered no solution.
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I bought my shoes at a great price, ordering was easy, delivery was prompt, and packaging was eco friendly. Happy with purchase. One comment - I would have ordered socks but there was very limited sel... Zobacz więcej
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Launched in 2014 by founders Dan Williams and Sam Kitching through their passion for fitness. WIT was an early pioneer of the CrossFit movement; celebrated for bringing a community of brands, athletes and fitness obsessed together through the positive power of training. We recognise that training is not static. WIT is in a constant state of evolution, and as we take a progressive approach to the future of the sport we let our founders mission of changing as many lives as possible through training inspire us. To those ends, WIT sells a curated range of performance footwear and apparel from brands like Nike, R.A.D®, Adidas, TYR and Puma. WIT's own apparel is built to perform and serve as your go-to training clothing outdoors or in the gym. WIT offers premium shipping options and flexible payment options. Currently, returns are free for 30 days after purchase, giving customers peace of mind when making a purchase.
Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered the new Nike Metcon 8 trainers. I did not receive them 7 days later so contacted WIT. They replied within a day to say they would look into it but then received no replies afterwards. 10 days later I still don’t have my order. Won’t be using them again. Such a shame as I was wanting to order new clothing too.
Ordered a pair of metcon 7s on Friday and paid extra for next day, item has not arrived today Saturday 3rd Sep. I have used wit many times and on almost all my orderes I have used next day delivery and it's always arrived ND, normally with Royal Mail, I see now it's Evri 🤦🏼♀️😔 (Hermes) no option for Royal Mail. I'm hoping my order arrives soon so I can update this review but I will be thinking again about ordering from wit if they continue to only offer Evri as courier.
No next day delivery, although paid extra for it. Unable to contact an actual person. No reply to emails apart from automated responses. Might be better to order direct from the brand websites.
be careful - orderd a t-shirt over a week and still not aririved, you cannot contact them by phone as there is no number, takes ages for them to reply on email, advising me to wait still - still no item and no refund
I received my Velites hand grips today and was very excited to try them. However, having tried a friends on mine looked too small. So I contacted Customer Services and asked if this was 'normal' or if I had been sent the wrong size. I received a response in minutes from Jon Beaumont, who was extremally helpful. As I had bought a different model to my friend, Jon suggested the sizing may be different, however he said I could send them back and re-order a bigger size, if I felt they were not comfortable. He was extremally helpful and the response was immediate....Amazing thank you Jon
I wouldn’t even want to award 1star. Popular gym apparel however they are not set up like other retailers. Completed online returns, as with most online orders sometimes you pick multiple sizes to try. I have returns the items within days of arrival for a refund and 6 weeks later still owed £95. They state returns will take up to 25 working days which alone in this industry is terrible however they have even gone beyond that. Will never be using their website ever again.
Jon was a huge help and responded really quickly. My metcons were faulty and coming away at the heel causing discomfort when worn. Bought them in December but still had a quick reply, options for refund or exchange and made it super easy to go through the process. Great customer service.
Excellent customer Service , Jon was very helpful.
There was a problem with a pair of metcons I ordered from WIT, within 24 hours the problem had been looked at, resolved and a new pair on the way, brilliant customer service!
I ordered a pair of sneakers to resell abroad. They sent them inside a plastic bag rather than in box so the shoe box got completely ruined.
I contacted customer support asking for a considerable discount so that I could still sell them and a gentleman named Jon Beaumont refunded me only $7.80 because he says the shoe box is only there to protect the sneakers. So he seems to not care that I will not be able to sell this. Now I will have to dispute this through my credit card.
Put in an order with an incorrect email address - contacted customer service team - Jon was so helpful and quickly helped me to resolve the issue. Always a happy customer Thank you.
Had some issues with Royal Mail not being able to find my address - reached out to WIT's customer service who where very quick to reply, super friendly and helped resolve the situation. Thank you to Jon on their team.
Refund rip off
Beware as it will take over 2 weeks for them to recognise your return and then another 25 days to get your money back! 😡
I’d rather buy else where just in case.
Hope this helps others….
I do like most of the products but when you do have to return it’s 5 weeks to receive a refund which is way longer than most online stores. Completely puts me off purchasing again
Quick replies, speak with an actual human who knows the product and stock well. Faultless customer service which is why I always shop WIT for my CrossFit supplies
Ottima esperienza. Negozio molto fornito di ottimi e bellissimi prodotti. Ho ordinato dall'Italia un tank top della NoBull come regalo di compleanno per la mia ragazza ed è arrivato nei tempi da loro indicati. Il pacco era tracciato. L'unica cosa che mi ha fatto storcere un pò il naso (però non so se dipende da loro sinceramente) è che ho dovuto pagare 21€ di dogana essendo loro in Inghilterra e quindi fuori dall'UE. Detto questo non mi sento di dare meno di 5 stelle perché comunque mi sono trovato benissimo. Lo consiglio.
They let u pay 6.99 for next day delivery but my items still haven’t arrived 72 hours later. Emailed them but no reply regarding this. The other item I purchased ended up not being in stock (even though it was when I paid for it) & 72 hours later they email saying either ask for a refund or pick another item that is the same amount. I’m just writing this review because my experience with this company has been horrible. I guess it’s an option for NOBULL products at a slightly cheaper price but it’s not worth the hassle. Go direct to NOBULL. Awful experience
Really great customer service - I had made a mistake in my order which was corrected very quickly and sent out. Thanks!
Order arrived fast and in perfect condition.
Will be using them again in the future.
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